Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi team,

My login id: hskslk...not able to login and book as mobile verification couldnot complete. OTP to the registered mobile is not coming. please do the needful.

Sir/Madam,

Recently irctc website is asking to verify mobile number and Email id by sending OTP to the respective places. i had done my E mail verification by submitting the OTP received whereas i could not do my mobile verification as i am not getting OTP to the mobile. Whichever way i try i could not get it. without completing the verifications i couldnot login and book the tickets. please help.

My name is Jesto johny. I booked a train ticket by using IRCTC official app.And I pay my fare through google pay, UPI. They debited 398/- rupees from my account, but the actual fare is 146/- rupees. So I need my money 254/- back. Its something scam happened to me.so I am kindly requested to take this matter seriously.

Respected sir,
The amount 312.7 rupees was debited from my account on date 28.11.2020 for the purpose of railway ticked booking. The mode of payment used was paytm.
After failure in booking a refund has been initiated by irctc

The refund transaction details as provided by ictc are given below:
Refund Id: [protected]
Refund amount: 235 Rupees
Refund status- refunded.

The refund amount is not yet credited to my account
Kindly do the needful
Yours Sincerely
Raja Chauhan

My IRCTC booking failed and rhe amount got deducted but have not refunded, the status in IRCTC app shows refunded but in bank statement the amount has not been credited:
Date:[protected]
Transaction ID: [protected]

Sir I have not received OTP on my mobile number last 1 month, I have tried to many times for verification but OTP not received, mi IRCTC ID chauhanp82.
Pl resolve my problem.

Thank you

Dear Sir/Madam,

The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

Thanks & Regards,
Subham

For mobile verification process, the website is asking for OTP. I have entered my mobile number correctly and have been trying for a few days now. I have not received the OTP till now. How can I resolve this? I need to book ticket with urgent priority.

Date of incident - 10/12/2020
Client no. - [protected]
I was booking ticket from Ghaziabad(GZB) to Gorakhpur(GKP) for 25 Dec 2020. While making payment a sum of 7493.6 was deducted twice from my account. I am attaching the pic of transaction detail.
Therefore, I request you to return the money.

Please note that IRCTC OTP numbers are not receiving in my registered mobile. Hence, I could not update my mobile number and book the tickets. My user ID is - Ammeni2011. Please do the needful, since I have to book some urgent tickets.

I cancelled a train ticket which was booked through IRCTC app via SCB netbanking (paytm payment gateway) on 21/10/2020 of 6723.67 rupees. So a refund of rupees 6105/- was to be refunded by IRCTC, which not got refunded. So I enquired n also mailed to IRCTC customer care regarding the issue and first they said it is refunded n will take 6-7 days to credit in A/C. And after some days they reverted with this 👇
{{ Dear Customer,

The refund has been processed against the said txn at IRCTC’s end. The refund details with refund Refund Settled Date is as follows.

Order no. : [protected]
Refund Settled Date :07 Nov, 12:00 AM
Refund Amount :6, 105.00
Refund ID :[protected]
Please also note that the above refund detail has received from the concerned Payment Gateway through which the said transaction has been done. The Refund Settled Date is generated only when the refund is processed from payment gateway.

Further, contact with bank/Paytm customer care. }}

Now after contacting bank they said that the money is been not received n pls contact to paytm.

No I am unable to contact paytm as it's was a payment gateway n this has been 1 month .

So want my money to be refunded to my account not to paytm payment gateway.

I have Tried to book ticket from Bangalore to Agra cantt but 3 times amount is debited from my account and ticket is not Booked and transcation is FAILED and my account also not credited still

Kindly check and credit back to my account

I booked a train ticket in 08184 (DNR TATA EXP) on 04/12/2020.
However, it shows "pending from bank end" till now. I used ICICI online banking option to pay and the payment was successful (as I received a message from my bank stating that the amount was deducted). The status is still not clear, so I can not book another ticket.

- Desirable resolution: Either a confirmation that the booking was complete or a full refund.
- Booking transaction ID: [protected]
- Reservation ID: [protected]

Few minutes ago I book a ticket from Chennai egmore to coimbatore ( 15/12/2020) A has debited from bank..but while checking my bookings in IRCTC app it's showing NO BOOKINGS...then I didn't get any message from IRCTC still now..But a amount as debited..please check my problem and then slove it as soon as possible ..please refund my amount as soon as

As i booked my ticket on 24 oct from Gwalior to Agra cantt my amount was deducted but my ticket was not booked still i dnt get refund back and my transaction id is [protected]

Dear Sir/Madam,

I am a IRCTC member

The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

Thanks & Regards,
Praveen Kumar Chauhan

I booked a ticket on 19/10/2020 for 22/10/2020 from Lucknow NR (LKO) To Jammu Tawi (JAT). The ticket was confirmed with PNR No- [protected] and Train name/no- JAT FESTIVAL SPL/ 02237.

on the 22nd I got a message that due to a technical reason train is not coming to Jammu. so, I tried to cancel my ticket but on the irctc website, it was showing no booking to cancel. then I thought that it was some technical issue so I wait but it was showing the same thing. Then I tried to file TDR but it was showing the same thing no transaction is available.
It's been a month and I tried everything calling the irctc helpline and mailing but no reply has come so far. I need reimbursement of Rs. 1308.68
PNR no-[protected]
Transaction id - [protected]
Train name/no- JAT FESTIVAL SPL/02237
Date of booking- 19/10/2020
Date of departure- 22/10/2020

please reimburse me asap, due to lockdown every penny is important. please help me

Train no-12811 LTT to Hatia, will approximately reach nagpur junction at 12:00pm, dated 29th Nov, the whole boggy S4's charging point is not working we are facing problem in charging our gadgets, it's a request to irctc to look after it and get it resolved.

The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

Mobile number is [protected]
Thanks & Regards,
Bosco

My pnr is [protected] and date of journey is 27th November 2020 train number is 02630 .
I have booked the train ticket in tatkaal from delhi to Bangalore in 3rd ac and by mistakenly i have canceled the ticket during the status checkings .
Its really important for me to reach at the destination please help me to het the same ticket back its really urgent please help me