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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 60

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P
Paul Avi
Sep 2, 2020
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I book a ticket[protected] and[protected] but in corona virus i cancel my ticket on[protected]. But refund date is[protected] but amont not recive stil now till date.
Irctc say i sent your money to your bank account but money not show in my bank account no.
Bank manger say if irctc sent money then show in your account no..
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    P
    Ponkey
    Sep 1, 2020
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    Address: Haldwani, Nainital, Uttarakhand
    Website: Irctc

    I tried to reserve the ticket on the irctc site yesterday but i didn't got the pnr no. But money got deducted from my wallet and it isn't coming back and since i have to book my tickets urgently i want my money back as soon as possible.
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      S
      Sainatn00
      Aug 30, 2020
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      Website: IRCTC.co.in

      Respected sir please refund my amount 930. Sir i booked tickets 18 august but amount deducted but tickets not booked please refund my amount
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        P
        Punitsaini97
        Aug 28, 2020
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        Today I booked 3 tickets for Kota to Hindaun through IRCTC app. And the transaction failed and deducted money from the bank account and the ticket was not even booked.
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        i have got refund. problem solved
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          R
          rkn95
          from Bengaluru, Karnataka
          Aug 24, 2020
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          My id : icsceg167544
          Customer didn't get OTP for verification

          PNR [protected]
          Cancellation id [protected]
          Passenger Mobile No: [protected]

          Same mail I mailed to [protected]@irctc.co.in but there is no response
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            V
            vicky7366
            Aug 16, 2020
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            Dear IRCTC

            Few days ago i have booked couple of rail tickets from your app and now i am not being able to the cancellation, because there are chance in my plan so I want to reschedule my trip dates. My registered ID is vicky7366
            and my registered mobile number is [protected]. And i am not receiving OTP when i am trying to cancel it on my ID. When i am try to call the customer care on [protected]/[protected]
            these numbers, no one is responding.
            So, please resolve my issue ASAP because it is very urgent. I will be highly obliged.
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              A
              Angrajdeep
              Aug 10, 2020
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              Transaction id: [protected]

              Transaction status : failed

              Train no./name: 02303 / hwh ndls special

              Transaction date: 2 august 2020

              Date of journey : 30 november 2020

              Jamui (Jmu) - new delhi (Ndls)

              Refund status: nill

              Refund id: [protected]

              Ticket id:- 7301517

              It has gone 8 days but the amount has not been credited yet.
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                B
                balwant6487
                Aug 10, 2020
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                Address: Pandav nagar delhi

                Hi,
                I have submitted tdr for pnr [protected]
                Journey date was[protected] but still didn't get refund while i am checking current status its showing payment under process from last one month.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  A
                  ay1shp2nd3y
                  Aug 4, 2020
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                  I booked a train ticket in 02419 (Gomti exp spl) on 03/08/2020.
                  However, it shows "pending from bank end" till now. I have used rupay debit card to pay and payment was successful. Status is not still clear, so i can not book another ticket.
                  Booking transaction id - [protected]
                  Reservation id - [protected]
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                    N
                    napitravi3
                    Aug 1, 2020
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                    Address: C2 MILAT NAGAR Borkhera Kota

                    I booked two train ticket in 02059 (Nzm jan shatabdi) on 01/08/2020.
                    However, it shows "pending from bank end" till now. I have used irctc offical website and debit card of bank of baroda to pay and payment was successful. Status is not still clear, so i can not book another ticket.
                    Reservation id - [[protected]]

                    Please refund my money back as soon as possible.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      N
                      nikhil1011
                      Jul 31, 2020
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                      I booked a train ticket in 02182 / nzm jbp sf spl on 31/07/2020.
                      However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful. Status is not still clear, so i can not book another ticket.
                      Booking transaction id - [protected]

                      Paytm wallet transaction id[protected]
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                        N
                        Nawazishahmad
                        Jul 31, 2020
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                        Address: Western Railways

                        I have booked a ticket on 21 february 2020 pnr-[protected] and filed a tdr because i didn't travel on that day because my ticket is in rac. After that they reject my tdr and the reason that they give me is that you have travelled on the ticket but i am not so i again mail irctc and attach a different date ticket from the same month as a proof that i didn't travel on that day and told them to reopen my case and the case is reopened and cr registered but it's almost 4 months but i didn't get my refund yet. I am angry and frustrated at the same time. Although i am attaching a ticket here as a proof.
                        Please resolve my issue as soon as possible.
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                          P
                          Prajapati Dulechand
                          Jul 28, 2020
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                          If money has been deducted from my google pay but the ticket is not booked, please tell me why the deduction is not booked?
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            N
                            Naffy Kon
                            from Powai, Maharashtra
                            Jul 21, 2020
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                            Let me inform you that I want to know clearly about a new system of OTP whether it is for an agent or in favor of common people. Whenever I try to book my Tatkal ticket, I do not get OTP at once. I get it 1 or 2 minutes late and I did not get my confirmed berth. Please direct relevant officials related to these on my current issues.
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                              A
                              Alluraiah
                              Jul 20, 2020
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                              Hi,

                              I tried to book ticket through IRCTC website on 03rd March 3295.27 Rupees. Amount deducted but ticket not successful. I spoke with IRCTC customer care they've diverted me to check with bank..
                              Transaction ID. [protected].

                              Please check and revert me back.

                              Regards.
                              Sripathi
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                                A
                                Ahmed Nawshad
                                Jul 20, 2020
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                                Address: Itarsi railway station canteen name R. D. Sharma.Platform number 2.

                                Dear sir.
                                I bought one water botel and fizz drink on Itarsi JN station shop name R. D. Sharma.
                                He charged me 15rs water botel 20rs.
                                And 30 rs fizz drink 40rs.
                                Its not good to charge more than the MRP to customers.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  R
                                  Ramkutti
                                  from Nattam, Tamil Nadu
                                  Jul 12, 2020
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                                  I have booked may month ticket
                                  Pnr : [protected],
                                  [protected],
                                  [protected],
                                  [protected] this four ticket still now not refunded please consider my complaints,
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    R
                                    Ramkutti
                                    from Nattam, Tamil Nadu
                                    Jul 12, 2020
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                                    I was booked 4 train ticket
                                    Pnr : [protected],
                                    [protected],
                                    [protected],
                                    [protected] this four ticket still now not refunded please consider my complaints,
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      J
                                      JAYPRAKASH RABIDAS
                                      Jul 9, 2020
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                                      I was booked online ticket unfortunately ticket was not booked but payment will be cut in my account so please refund my amount
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        D
                                        Damkanungo
                                        Jul 9, 2020
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                                        It is about seven months, i have not yet received the refund of the cancelled trains, i booked the tickets online.:-

                                        1) pnr no.[protected], dt.10/12/2019, train no.12424, ghy to dbrt.
                                        Name of the passenger : pranab dam kanungo. Age : 67 years.

                                        2) pnr no.[protected] dt. 11/12/2019, train no.12424, ghy to dbrt.
                                        Name of the passenger : pranab dam kanungo, age : 67 years.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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