Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have made a payment on IRCTC website but ticket did not happen and it says payment pending from bank end but money has been deducted from my bank.

My reservation id at IRCTC is [protected].

Please help in this.

IRCTC portal asking to verify mail & mobile number, mail verification is completed but mobile number verification OTP is not coming at all ..even tryed with resend also OTP not coming

My id : ksvickynet

Today I have cancel two ticket among three pnr number is [protected]. But after that no refund processed till now behalf of irctc. Kindly guide me.

Hello team,

I want to update my permanent number and email id which i am using regularly to my IRCTC account. But it is getting failed with error "Already exist"

Login user : Dharmendra2487

Mobile number want to update : [protected]
Email ID want to update : [protected]@gmail.com

Existing Mobile number : [protected] (Not in use now)
Existing mail id : [protected]@gmail.com (Not working)

FYI : the above mail id and number is mine and want to update with my IRCTC account with user id "Dharmendra2487" ..

when i created new account, at that time i have resistered the above mail id and Mobile number . But due to some technical issue from IRCTC side, my account didnt work . So i have created new account with new mail ID and Number which i am not using now.

Can i request IRCTC to delete all churn data because this is a common issue from IRCTC that most of the users are facing.

Regards,
Dharmendra

I was traveling from nizamudin railway station to nashik road.
Dated: 03:10:2020
Train number: 02618
PNR: [protected]

I was charged excess fare for traveling over waited ticket..
I paid 625/- Rupees for the ticket..
While traveling TT took 300 rupees to allow me to travel without giving me my receipt for fine..
And I paid 1100/- Rupees for the excess fare ticket..

I want...

I have booked a ticket on 20 sept 2020 via IRCTC mobile app using ICICI payment gateway using Central bank of India Debit Card. Due to Some reasons, I cancelled the ticket on 21 Sept 2020. As stated by IRCTC refund amount is processed on 22 Sept 2020 . But I have not get my refund yet.
Please Help. Whenever I call to irctc they say Consult with Payment Gateway and Payment Gateway Says I cant help Consult to Irctc.

I am col tummala amarnath aged 65 retired army officer. I had booked one train ticket vide irctc next gen and paid by my sbi credit card no - [protected] on 06/12/19. However the ticket was cancelled because of non availability of two lower berths and the refund for this ticket (6420.40) till date has not been credited to me. The details are given below:-
Ser transaction date transaction id train no./name: amount
1. 06 dec 2019 [protected] 12214 ypr duronto exp 6420.40

I sent email to irctc and your given below:-

Transaction id: [protected]
S. No rfnd amt status settlementid receipt number actual refund date remarks rfnd type bank refund txn id
1 6420.4 refunded [protected] 09-dec-2019 success full refund [protected]

Dear customer

The refund has been processed against the said txn [protected] at irctc’s end. The refund details with refund arn no is as follows. With the help of arn number you can ask the refund status from your card issuing bank.

Order no. : [protected],
Refund date : 11-dec-19
Refund arn no. : 72300079344000239965499,
Refund amount : 6420.40/-
Acq id : 5759131324396708104059
Last 4 digit card no : 7104

Regards,
Monika jaiswal

However, the refund has not been credited to my sbi card or banker, because irctc is not ready to accept their mistake in crediting the wrong credit card ending with 7104, whereas my sbi credit card end with 4311. Hence the amount is not credited to my card or bank. Request amount of rs 6420.40 be refunded at the earliest.

Transaction id [protected] has 2 pnr's against booking amount of 12068 including irctc charges of 472

Pnr - n6fsrn - refund amount -3868
Pnr - bs5dfl - refund amount - 2532

Airasia has confirmed a full refund of
Basic fare - 5120
Tax - 6476
However irctc has only refunded back 6400 and balance 5196 is still pending since 2 month and am yet to get the refund of the remaining balance amount.

I booked below mentioned confirmed ticket on 17th august 2020 on irctc website.
1. From: gorakhpur railway station to: lokmanya tilak terminus.
2. Coach/seat number: coach number a2/ seat no. 42.
3. Pnr: [protected].
4. Total amount paid: rs 2669.09/-.
5. Scheduled departure date: 18th sep 2020.
6. Name of passenger: nathuni sharma.
7. Age: 50.

Under availability status, this ticket was booked and i got the confirmation with confirmed seat and coach number.

My father mr. Nathuni sharma was forced out of train by train ticket examiner in a rudely and abusive manner, even though he was having a valid ticket.
Now at around 11:30 pm midnight at basti railway station, he has no where to go.

Just because of irctc's misleading ticket confirmation, misconduct, no transparency of chart preparation and irresponsibility of irctc and railway. My father doesn't have any other option to comeback to mumbai.
Now we have only with one option left of air ticket of rs. 8, 107.00/-. Which i have booked just right now.

Indian railways should equally be responsible for no proper synchronization with irctc for ticket confirmation.

As a common man and citizen of india, this is how my father was treated.
I demand full compensation for this travelling including air-ticket i booked for my father's rescue at this time.

Due to this ineffectiveness of irctc and indian railways, my father has to suffer mental torture and embarrassment in front of whole passengers.

Regards,
Dheeraj nathuni sharma
[protected]

I cancelled by tickets by mistake in the irctc rail connect android app (By accidently clicking on cancel button). The app did not mention about the cancellation charge when i clicked on cancel. I was charged rs.420 for cancellation. I do not want to cancel the ticket.

Sir i had filled tdr of pnr [protected]
Because my train is not stopped in my boarding station gmo of train no 02823 on 12 august 2020 i also received message from irctc that your is not stopped on your boarding station due to covid 19 isl deleted but tdr is repudiate so i request you verify the details and reopen my tdr and refund my fare as soon possible
Thank you

My tatkal ticket booking failed but the amount was deducted and didn't get refunded.
Date: Tue 1st Sep 2020
Transaction number:[protected]
Can you please refund the amount deducted as soon as possible.

Date of ticket cancellation -23 jan 2020
Pnr - [protected]
Transaction id:
[protected]
Ubi account no - [protected]

Amount not reflected in my bank account

Hello,

PNR: DWS32R.
Cancellation date: 28th July 2020.

Refund process started on 28th Aug 2020 as per IRCTC, however i have no confirmation if refund has been initiated feom IRCTC. I requested for ARN number OR transaction number which was also not provided by IRCTC for refund transaction.

They requested bank statement which was provided, but no response after that and all my email followups are not replied in past 2 weeks including no confirmation of ARN. Also i get standard response on call center refund is in process you have to wait few more days. But it is more than 30 days and also 7 working days from 28th August(assuming refund was initiated on 28th August)

Please have issue escalated and confirm if the refund is truely initiated and if so, is it stuck at payment gateway?

Thanks!

Dear Sir/Madam,

I am not able to log-in into the IRCTC website. The website is not sending mobile verification code on my mobile. I tried many times by clicking on resend OTP but now it says that i have exceeded today's OTP limit. Kindly check and resolve as soon as possible, as I have to make an online booking. My UserId is anje6

Thanks & Regards,
Anjali Kalawat...

I book a ticket[protected] and[protected] but in corona virus i cancel my ticket on[protected]. But refund date is[protected] but amont not recive stil now till date.
Irctc say i sent your money to your bank account but money not show in my bank account no.
Bank manger say if irctc sent money then show in your account no..

I tried to reserve the ticket on the irctc site yesterday but i didn't got the pnr no. But money got deducted from my wallet and it isn't coming back and since i have to book my tickets urgently i want my money back as soon as possible.

Respected sir please refund my amount 930. Sir i booked tickets 18 august but amount deducted but tickets not booked please refund my amount

Today I booked 3 tickets for Kota to Hindaun through IRCTC app. And the transaction failed and deducted money from the bank account and the ticket was not even booked.

My id : icsceg167544
Customer didn't get OTP for verification

PNR [protected]
Cancellation id [protected]
Passenger Mobile No: [protected]

Same mail I mailed to [protected]@irctc.co.in but there is no response