Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Newly released IRCTC website seems more like ribbon-cutting formality than actually providing better customer experience.

Management Feedback
I understand that IRCTC wants to be as close as all other sites like MMT, Yatra operate but Software engineers and esp Architects involved in approving such designs must understand that IRCTC is targeting completely different demographic and another level of scalability. So even though govt must have pumped alot of money to bring talent from MMT, Yatra etc but goal and customers are completely different.

Anyhow, i really wish someone with Authority in big chain of IRCTC software + Business should read this to understand their customers.

Technical Feedback
Below are my suggestions and please consider them if you see fit
1. Default page navigation to ticket booking should be flashed/mentioned in every page. It difficult to navigate back to ticket booking once you deviate to other pages in site.
2. Booking form is highly mismanaged with no color code to find out mandatory fields and there are a lot of them. So someone booking their ticket need to submit the page multiple times just to trigger validation.
3. Page does not fit into one screen of 1920x1080 resolution. It can easily be done with tiling and some compact UI designing. But we copied MMT, Yatra so we missed the point. If you still want same look, at least have a compact option on top so that user does have to scroll multiple time to find the field he/she missed.
4. after mandatory field validation, cursor just goes to start of page instead of first missing field.
5. Keyboard tab navigation of booking form is terrible. I cannot even start on it.
6. I think instead of reducing the session time o[censored]ser by getting all details in one go and submitting, new website has made it so terrible that IRCTC servers to manage more sessions at one time. Please reduce the session time for managing he scalability and modernization cannot be at the cost of performance.
7. i saw my network and thread traces, when IRCTC session was spawned there was alot o[censored]nwanted traffic (ads, detail) was also transferred at the same time. Atleast make that stop. This is like suicide at the cost of commercialization. Its tax payers website, commercialize it at your own time.

Regards,
Kshitij Gupta
Concerned citizen and tax payer since 2005.

Dear Sir/Madam,

The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.
My Id is sureshsvg

Regards
Suresh

Iam unable to receive mobile OTP to my IRCTC registered mobile number. Please resolve this at the earliest

I just booked a ticket from Itarsi to Visakhapattnam and got a conformed ticket, but when i checked PNR status of the ticket, it says "flushed PNR/PNR not yet generated". How is it possible to get a flushed PNR in just booked ticket??

Transaction ID: **********
PNR:
Train No./Name: 02624 / TVC MAS EXP
Transaction Date: 22 Dec 2020
TRIVANDRUM CNTL ( TVC) MGR CHENNAI CTL ( MAS)Refund Status: SENT_TO_BANK
Cancellation/Refund ID: **********
Bank Name: Credit cards/ Debit cards / UPI (Powered by IRCTC)
Booking Amount: 2605.4
Refund Amount: 2605.4
The amount has not yet reflected in my account even after 6 days. Please do the action

Dear Sir/Madam,

I am a Shubhyatra member.

The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

Thanks & Regards,
Vighnesh NP

My name is rahul sanger,
My user ID Is rsanger001,

Plz see below attachement

After logging to my id. i tried booking ticket to vanarasi but after adding passenger details i was forwarded to review booking page but after that i was not able to go for payment as captcha was not loading properly. whenever i click on "continue" button it display message "please enter valid captcha". my browser is updated to latest version and i cleared cookies and cache files but still it showing same problem

I booked a confirmed ticket. Pnr is [protected]. But on checking it is showing that pnr is flushed or not generated.

On 15 december 2020 I booked a ticket from bhopal to jammu. My ticket is not booked it shows pending from bank end but my amount of 1545 is deducted from my account.

I, Sidharath Varma spent in booking a ticket from LKO to SPJ of INR 488.35 from my axis bank credit card on 19 dec 2020 which was failed, but I did not get refund of my failed transaction. Kindly refund the deducted amount as soon as possible. My Registered mobile no. is [protected].

Hi team,

My login id: hskslk...not able to login and book as mobile verification couldnot complete. OTP to the registered mobile is not coming. please do the needful.

Sir/Madam,

Recently irctc website is asking to verify mobile number and Email id by sending OTP to the respective places. i had done my E mail verification by submitting the OTP received whereas i could not do my mobile verification as i am not getting OTP to the mobile. Whichever way i try i could not get it. without completing the verifications i couldnot login and book the tickets. please help.

My name is Jesto johny. I booked a train ticket by using IRCTC official app.And I pay my fare through google pay, UPI. They debited 398/- rupees from my account, but the actual fare is 146/- rupees. So I need my money 254/- back. Its something scam happened to me.so I am kindly requested to take this matter seriously.

Respected sir,
The amount 312.7 rupees was debited from my account on date 28.11.2020 for the purpose of railway ticked booking. The mode of payment used was paytm.
After failure in booking a refund has been initiated by irctc

The refund transaction details as provided by ictc are given below:
Refund Id: [protected]
Refund amount: 235 Rupees
Refund status- refunded.

The refund amount is not yet credited to my account
Kindly do the needful
Yours Sincerely
Raja Chauhan

My IRCTC booking failed and rhe amount got deducted but have not refunded, the status in IRCTC app shows refunded but in bank statement the amount has not been credited:
Date:[protected]
Transaction ID: [protected]

Sir I have not received OTP on my mobile number last 1 month, I have tried to many times for verification but OTP not received, mi IRCTC ID chauhanp82.
Pl resolve my problem.

Thank you

Dear Sir/Madam,

The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

Thanks & Regards,
Subham

For mobile verification process, the website is asking for OTP. I have entered my mobile number correctly and have been trying for a few days now. I have not received the OTP till now. How can I resolve this? I need to book ticket with urgent priority.

Date of incident - 10/12/2020
Client no. - [protected]
I was booking ticket from Ghaziabad(GZB) to Gorakhpur(GKP) for 25 Dec 2020. While making payment a sum of 7493.6 was deducted twice from my account. I am attaching the pic of transaction detail.
Therefore, I request you to return the money.