Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Ticket transection fail no ticket book.
6, 7 days pass but no refund done.

PNR No. [protected]
Date of booking: 2nd November 2020
Date of journey : 13th November 2020
Reference No. [protected] Ticket fare :Rs 290
Hello Sir /Ma'am
I have filed a TDR regarding this PNR with a wrong reason by mistake. The correct reason for it is "All confirmed passengers not travelled". Please make the correction and process a full refund for the above ticket.
Thank you

Hi Sir/Ma'am
My PNR number :[protected]
Transaction ID :[protected]
Date of journey :15th November 2020. I had booked a ticket on 2nd November 2020. I filed a TDR regarding this and got email about refund of Rs 50 however the ticket fare was Rs 290. Moreover I have not received the refund of Rs. 50.
Refund reference no:P2011181923175961795093
I would request you to please refund my full ticket fare and credit it to the bank account.
Thank you

I tried booking train ticket via IRCTC main website. I chose credit card for payment. The amount was deducted from bank and received a message for the same. However, IRCTC screen showed there was some issue. again i logged in to IRCTC to see the status, it showed status - payment pending from Bank.

I called up in the customer care of IRCTC, and told them the above scenario. They replied the amount would be refunded in 3 days.

Here is my appeal to IRCTC -
You cannot keep my hard earned money for 3 days. If there is any problem between your server and bank server, get it sorted asap. I as a customer/passenger, can't wait for 3 days to book another set of tickets as I don't have that much extra money. Our Prime minister talks about digital India, and here you see, you are unable to revert the transaction in seconds rather you would do it in days. And you feel proud in displaying this alert in your website. Why should I bother about your petty issues of server or your incapacity to handle technology? I want my money back asap.

Jai Hind!

Dear Sir/Mam

I am lodging this complaint on account of charging 50% above the MRP price of Potato chips packet by an IRCTC Food track canteen in Vijayawada railway station.

While I am travelling from Chennai to Vijayawada on MS NDLS Special train on 15th November 2020, at 2.30 Am I felt hungry and visited one of your IRCTC Food track canteen which is there on the Platform number : 1.

There I have asked the seller (one of the IRCTC staff) for a Haldiram's potato chips packet they said that the price for it is Rs 15 but the actual MRP is Rs 10 means they are charging more that 50% on the MRP, when I asked the reason for such huge extra charge he said that "given it is 2.30 AM and no other shops were open given the ongoing Carona virus pandemic going on it is price if you want you take it or leave" in such a rude and impolite tone. Further they haven't provided any bill copy for the same, as i am hungry they left me with no choice and i had to purchase it for Rs 15.

For me it is only Rs 5, but imagine how much they are collecting extra charge from rest of all the passengers. Literally they are looting the passengers who has no other option to purchase food. If this continues to happen this spoil the reputation of not only the entire IRCTC brand but also the Indian railways brand name.

I really had an unpleasant experience in the Vijayawada railway station platform no 1 IRCTC food track canteen, I hope you will take a serious action on the vendor and prevent this situation in future.

I just want to conclude this complaint by asking a question to you : Imagine in place of me if a foreigner have experienced the same thing what he would have thought about our Country, Indian railways and about our system in place ???

Your's truly
A Responsible Indian citizen

Hi,

There is bug in ticket confirm page, which is displayed at the end when user completes payment.
User get to see PNR and Transaction details on screen below these details, train details for which user booked tickets for. In this section "Source station arriving time shows destination stations arriving time and destination station won't show up any arriving time". User get confused because of this please fix.

Thanks

I had booked the flight booked on 08/10/2020 from Bangalore to Kochi and the amount is deducted of Rs. 9446.80. After deducting the amount got a mail that reservation failed with the transaction ID : [protected].
After that many i times i contacted the irctc customer care executives and they said its already refunded on 13/10/2020, but in my bank account it is not refunded. I contacted my SBI branch they said no refund received and they are asking evidence for refund from IRCTC. But from IRCTC not received any mail or message for refund.

Hi I tried to book train ticket from Banglore to New Dehli but Transcation got failed and amount got deducted from my bank account.Ut has happened 3 times same and still not even Money didn't refund.

I've booked tickets on following PNR number on Train number 02918 for journey on 3rd of Nov for Mathura to Chhayapuri Junction.

But train didn't touch Mathura Junction (had diverted route due to Gurjar Andolan) and within time limits given by Indian Railway or IRCTC it was not possible for me to go Kota or H Nizamuddin station to catch train.

Also it was not confirmed whether they'll allow us to enter at H Nizamuddin station because we had no authority to travel from H. Nizamuddin to Mathura due to our ticket from Mathura.

They provided some details like:

PNR Number [protected]
Reference No for this is :[protected]

PNR Number [protected]
Reference No for this is :[protected]

PNR Number [protected]
Reference No for this is :[protected]

But train didn't touch Mathura Junction and it was not possible for me to reach other stations.

I filed TDR just after chart preparation.

But it is showing "TDR Failed".

I'm attaching screenshot for your reference.

By the way I got mail from IRCTC after filing TDR.

Following are the main parts of mail received by me for two different PNRs with same problem from IRCTC:

We wish to inform that your request for refund against PNR Number [protected] for reason "Train Diverted And Train Not Touching Boarding Station.", has been received and the Reference No for this is :[protected]

We wish to inform that your request for refund against PNR Number [protected] for reason "Train Diverted And Train Not Touching Boarding Station.", has been received and the Reference No for this is :[protected]

We wish to inform that your request for refund against PNR Number [protected] for reason "Train Diverted And Train Not Touching Boarding Station.", has been received and the Reference No for this is :[protected]

We wish to inform that your request for refund against PNR Number [protected] for reason "Train Diverted And Passenger Not Travelled", has been received and the Reference No for this is :[protected]

PNR Number [protected] for reason "Train Diverted And Passenger Not Travelled", has been received and the Reference No for this is :[protected]

But the status us still Failed TDR.

Ram Manohar Gupta
[protected]

I book ticket through irctc from phone pe transaction is succesful but ticket not confirmed can I refund this amount

On 02/11/2020 I booked a ticket from Howrah to Cuttack through Net Banking. In first attempt after final submission an error message displayed and no ticket was booked.
Further I tried to book another ticket and it remained successful.
No debit message came over my mobile.
While checking my account transaction I find that my account has been debited for failed transaction also. i.e my account has been debited twice for Rs.2192.69 though I booked only one ticket.
I request you to look into the matter and refund the amount of Rs.2192.69 debited for failed transaction at the earliest.

The amount for the ticket were deducted twice from my googlepay account however ticket was not booked as irctc ahowed some internap error.

I am not receiving mobile OTP from irctc Mobile or web APP

My IRCTC user account jogill1978 has been suspended without any prior notice/warning or intimation. Upon contacting the customer care and asked for the reason, they said that the ID is inactive due to 8/If related to any particular fraud group. I have no idea what they meant as I'm using this ID for more than 5 years. They asked to re register with alternative email id/mobile number. I don't have alternative mobile number.

I have to book tickets for the upcoming journey.
Pls see to this issue and do the needful.

Complaint ticket ID : 7735618

Dear Sir/Madam,

I have an account on IRCTC.

While logging in my account, for the mobile number verification I am not receiving any OTP & hence I am unable to access my account.

Please check & resolve this issue as soon as possible so that I can access my account.

Thanks & Regards,
CA Shreya Dosi

Dear Sir/Madam,

I am a vickyja79 member.

The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to book tickets for my journey.

Regards,
Vigneshwaran S

I have travelled on 22/10/2020 via SHATABDI EXPRESS from MORENA to HABIBGANJ.
My PNR no. Is- [protected]
I am complaining because I did not receive any breakfast even did not receive a single water bottle I have to buy it and the bottle I received was used one.
Please try to fix it as soon as possible.

Sir, I booked an IRCTC Ticket from Gaya to Patna in Bhabhua-Patna Intercity Express and it got accidentally cancelled by Me .. I want to Travel with Same Ticket .. Please Help Me .. My PNR is[protected] . train No - 03244 .
Transaction ID :- [protected]

PNR Number [protected] /IRCTC Transaction ID [protected],
Amount of Rs. 1020.0
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:07-Oct-2020
Refund processing date:10-Oct-2020
Refund amount:1020.0
Refund reference no:[protected]
Payment Option used : UPI (Powered By PayTM)

In the 'My Profile' of IRCTC after login, I am unable to update the new residential address. It shows only the old residential address which I do not want.