Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated Apr 21, 2024
Complaints 10797
Resolved
1834
Unresolved
8963
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 58

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Ajay16Mangle
Report
Copy

User is disabled - IRCTC

Address:Thane Maharashtra

User is disabled ticket id:-7088708
Me:
While login into irctc getting error as user is disabled.
User id - ajaymangle
Reply from irctc:
We would like to inform you that your user id ajaymangle is inactive due to excess passenger added in master passenger list.
Therefore, you are unable use it.
Sorry for the inconvenience caused please re-register on irctc website with alternate email id...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
paramita.rim
Report
Copy

4 seater dining table not delivered

On 24th of may 2020, i ordered 4seater dining table from royal oak online. After payment i got the mail that my product will be deliver by 8th of june 2020 but still now i didn't get my product.. Customer service is poor they never respond to your call.. Is it a fake site?...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Ticket not received refound amount.
Pnr no:[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Ticket refound amount not received...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Sir, IAM ticket 29.5.2020cancelled not refound amount received sir .
PNR No:[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajendra Prasad Gupta
Report
Copy

refund of cancelled train ticket

Address:Rajendra Gupta hill view colony chhabra, baran( rajasthan )

I have booked a train ticket on 23 feb.2020. Pnr no.[protected] from kota to haridwar. Through gateway of patym payment bank. The train cancelled and irctc refunded the amount through gateway of paytm payment bank on 18 feb.2020. But paytm payment bank didn't transferred the money in my bank account yet....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
SunnyK Giri
Report
Copy

not refunded payment

Due to covid all trains are cancelled and my journey train cancel and i cancelled my journey ticket 10 may & 21 may 2020 on 28th may but payment is not refunded in my card. I have also attached the pic of cancelled tickets....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
K
keshaw rawat
from Mumbai, Maharashtra
Report
Copy

failed transaction not refund

Address:10 Inf DOU, C/O 56 APO

I booked two time ticket on ircrtc.co.in costing amount of ist order id-6965240 rs - 1593.18 & iind order id-6965240, rs - 1593.18 dated 24 may 20. The bank was sbi and payment gateway was sbi debit card. The transaction failed but the money was deducted from my account. How and when will i recover my amount. My mobile number is [protected]....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I
iventerprises
Report
Copy

Railway tickets refund not processed

I am an irctc agent through multilink (Multilinkwww.biz-solutionz.com) all railway tickets are auto cancelled and refund processed by railway but company not refund my money. Customer care not pick up the call. I paid all passenger's refund from my wallet, i am very happy if any body help in this matter, please guide me.....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Viplovepatley99
Report
Copy

refund not done since 2 months

I have booked the railway ticket for bharat darshan it was cancelled on 14 april but till today i got no return from irctc and customer care is also not responding to my email and phone calls....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
My irctc account was abruptly suspended quoting the reason that i added a non family member to my travellers list. The member whom i added was my friend's daughter who wanted a ticket to go back to delhi in such covid emergency and asked my help to book her ticket.

She is part of my extended family.
Without giving any warning irctc suspended my account and is not refunding the irctc wallet money for approx 1300.
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Ticket confirmation
Irctc
Dear gopal s rathore (User id: gopalratho),
Congratulations! Thank you for using irctc's online rail reservation facility. Your booking details are indicated below.
Pnr no. : [protected] train no. / name : 12844 / adi puri exp quota : tatkal
Transaction id : [protected] date & time of booking : 01-mar-2020 10:03:31 hrs class : second ac
From : ahmedabad jn (Adi) date...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Hi, it's almost more than one year and still amounts not credited....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ashfaq Maniyar
Report
Copy

irctc account suspended

Address:Mumbai

My irctc account ashfaq2405 got suspended... Without any prior notice

I knew that i never done any fraud or any misuse of my i'd...

I just added more than 10 master names... But they all are our family members and relatives...

When i mailed my issue to irctc i received this type of reply form irctc...

Dear customer,

As per t&c of irctc, personal user ids are meant...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vvjoshi
from Vadodara, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

User id disabled without any warning

Website:IRCTC.co.in

My user name vvj1961 using last 8 years. Irctc has disabled it from 9.5.2020 without giving any warning. When asked about this via email irctc stating misc. Reason for diabling user id. I have balance of rs.3000 in my irctc wallet. I[censored]ser deactivated, my balance of irctc wallet should be transferred to my account....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Ganesh Orsu
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

didn't given refund of my cancelled ticket

Address:Irctc

Wth pnr [protected] ticket is cancelled.. But still i didn't get my amount back.. Kindly solve this issue...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sandeepakar
from Mumbai, Maharashtra
Report
Copy

account suspended

My irctc account is suspended without any reason. Now when i emailed them to activate my account, i got response that account can't be reactivate. K have money in my wallet. So when i asked my money, i got response that that also can't use. If they can't activate account that is fine but atleast they should transfer my wallet money to my bank or new irctc account which i will create....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:WARD.NO1, RAJAMAIDAM, GAJPURIA ROAD JORHAT ASSAM

Today as bookings are opened for special train of covid19.. I am trying to booked ticket since 14:00 hrs.. But i could book a single ticket till now 20: 50hrs.. Just because of showing every time :

X error:
Unable to perform this
Transaction, please try later @
[protected]t20:44:28:041...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Souravjuee
Report
Copy

Refund not credited to my account

Please provide me the amount refunded by irctc due to cancelled ticket with reference
Zp5a090b639736d
Zp5a09083fb2c29
Please see this matter and do needful...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Dear Your principal agent Multilink is not refunding money
I have Approx Rs. 30000 stuck with them for auto cancelled tickets in lockdown and they said that IRCTC has not refunded the money yet
I request to please refund all money directly to agent's bank account and do not refund to principal agent. They are cheating to all their sub agents....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy