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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026
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1837
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 59

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Maneesha Adusupalli
Nov 2, 2020
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I book ticket through irctc from phone pe transaction is succesful but ticket not confirmed can I refund this amount
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    susantakumar dash
    from Kolkata, West Bengal
    Nov 2, 2020
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    On 02/11/2020 I booked a ticket from Howrah to Cuttack through Net Banking. In first attempt after final submission an error message displayed and no ticket was booked.
    Further I tried to book another ticket and it remained successful.
    No debit message came over my mobile.
    While checking my account transaction I find that my account has been debited for failed transaction also. i.e my account has been debited twice for Rs.2192.69 though I booked only one ticket.
    I request you to look into the matter and refund the amount of Rs.2192.69 debited for failed transaction at the earliest.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      S
      Srikant xyz
      Oct 30, 2020
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      The amount for the ticket were deducted twice from my googlepay account however ticket was not booked as irctc ahowed some internap error.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        S
        Saurav Sen Sarma
        Oct 29, 2020
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        Resolved

        Address: Kolkata
        Website: www.irctc.co.in

        I am not receiving mobile OTP from irctc Mobile or web APP
        Oct 29, 2020
        Complaint marked as Resolved 
        The OTP message received after 1 hour
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          J
          Jollygill
          Oct 28, 2020
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          My IRCTC user account jogill1978 has been suspended without any prior notice/warning or intimation. Upon contacting the customer care and asked for the reason, they said that the ID is inactive due to 8/If related to any particular fraud group. I have no idea what they meant as I'm using this ID for more than 5 years. They asked to re register with alternative email id/mobile number. I don't have alternative mobile number.

          I have to book tickets for the upcoming journey.
          Pls see to this issue and do the needful.

          Complaint ticket ID : 7735618
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            S
            Shreya Dosi
            Oct 28, 2020
            Resolved
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            Resolved

            Dear Sir/Madam,

            I have an account on IRCTC.

            While logging in my account, for the mobile number verification I am not receiving any OTP & hence I am unable to access my account.

            Please check & resolve this issue as soon as possible so that I can access my account.

            Thanks & Regards,
            CA Shreya Dosi
            Jul 21, 2021
            Complaint marked as Resolved 
            Got the OTP
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            View replies
            Hi Team,

            Any update on my complaint?
            Reply
            Hi Team,

            OTP finally recieved.

            Regards,
            CA Shreya Dosi
            Reply
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              V
              Vigneshwaran Subramani
              Oct 27, 2020
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              Dear Sir/Madam,

              I am a vickyja79 member.

              The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

              Kindly check and resolve as soon as possible, as I have to book tickets for my journey.

              Regards,
              Vigneshwaran S
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                K
                Kanishksingh
                Oct 25, 2020
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                I have travelled on 22/10/2020 via SHATABDI EXPRESS from MORENA to HABIBGANJ.
                My PNR no. Is- [protected]
                I am complaining because I did not receive any breakfast even did not receive a single water bottle I have to buy it and the bottle I received was used one.
                Please try to fix it as soon as possible.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  S
                  Sant Aadhar Shastri
                  Oct 23, 2020
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                  Sir, I booked an IRCTC Ticket from Gaya to Patna in Bhabhua-Patna Intercity Express and it got accidentally cancelled by Me .. I want to Travel with Same Ticket .. Please Help Me .. My PNR is[protected] . train No - 03244 .
                  Transaction ID :- [protected]
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    R
                    Randy Michael
                    Oct 22, 2020
                    Resolved
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                    PNR Number [protected] /IRCTC Transaction ID [protected],
                    Amount of Rs. 1020.0
                    Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:07-Oct-2020
                    Refund processing date:10-Oct-2020
                    Refund amount:1020.0
                    Refund reference no:[protected]
                    Payment Option used : UPI (Powered By PayTM)
                    Oct 24, 2020
                    Complaint marked as Resolved 
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      G
                      Ganesan G N
                      Oct 21, 2020
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                      In the 'My Profile' of IRCTC after login, I am unable to update the new residential address. It shows only the old residential address which I do not want.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        P
                        Prasanthi Vanga
                        Oct 21, 2020
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                        I was booking tickets from pgrl to cbe
                        I finished all the payment process but got an error
                        I didn't get my tickets
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Oct 21, 2020
                        Updated by Prasanthi Vanga                         While I was booking tickets in IRCTC using an HDFC debit card. I got a payment error from the bank side.
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                          A
                          Abhinavdixit
                          from Noida, Uttar Pradesh
                          Oct 20, 2020
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                          I booked a railway tatkal ticket from irctc on 10 October 2020 from Kanpur to Bhopal in train no. 02533 for 11 October 2020, but got waiting ticket so I cancelled my ticket. According to the refund rule on the cancel ticket of irctc, refund money should be credit into my bank account within 72 hours on ticket cancellation but I haven't get.
                          Detail is following:

                          Name: abhinav dixit
                          Bank: sbi
                          Branch: barra kanpur
                          Account no.: [protected]
                          Railway ticket booked transaction id: [protected]
                          Railway ticket pnr no.: [protected]
                          Cancellation id/ refund id: [protected]
                          Amount: 1605 rs.
                          If you want more detail kindly let me know and please refund my amount asap.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            A
                            ajanayak kushwaha
                            Oct 18, 2020
                            Resolved
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                            Resolved

                            PNR NO-[protected]
                            TRAIN NO-02903/MMCT ASR SPL
                            DATE OF JOUNERY-07/OCT/2020
                            Registration no[protected]
                            Oct 18, 2020
                            Complaint marked as Resolved 
                            TDR STEP APPLY in IRCTC app and refund approved
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Oct 18, 2020
                            Updated by ajanayak kushwaha                             TDR STEP APPLY

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                              S
                              Sarannbaskar
                              Oct 17, 2020
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                              Kindly send my money or send my ticket
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                Y
                                Yas@24
                                Oct 17, 2020
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                                Ticket was not booked but amount is debited.
                                Please provide the refund -

                                PNR Number :Reservation ID: [protected]
                                Train No./Name: 02208 / LATUR CSMT SPLTicket Type: E-ticket
                                From: LATUR (LUR)02 Nov 2020To: C SHIVAJI MAH T (CSMT)03 Nov 2020 00:00 Hrs
                                Booking Date: 15 Oct 2020Vikalp Status: No
                                Boarding Station: LATUR (LUR)Date of Boarding: 02 Nov 2020 00:00 Hrs
                                Quota: GENERALClass: 3A
                                Ticket Charge: 1834.58Convenience Fee: 23.6
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  A
                                  Aeram
                                  Oct 14, 2020
                                  Resolved
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                                  Resolved

                                  Transaction ID: [protected]
                                  PNR: [protected]
                                  Train No./Name: 02301 / HWH NDLS AC SPLTransaction
                                  Date: 3 Oct 2020
                                  HOWRAH JN ( HWH) KANPUR CENTRAL
                                  Cancellation/Refund ID: [protected]

                                  The ticket was cancelled on 3rd October but the refund amount is still not credited into my bank account. Please help resolve this issue so that the refund amount is credited to my bank account as soon as possible.
                                  Oct 16, 2020
                                  Complaint marked as Resolved 
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    S
                                    Subam Sundar Tudu
                                    Oct 12, 2020
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                                    Dear Sir/Mam

                                    I'm Subam Sundar Tudu. I'm unable to receive OTP for my mobile number verification. For "login and booking with OTP" option, I received the OTP within seconds. But during mobile verification, I did not get any OTP. Even after crossing the daily limit, still I did not receive any OTP on my registered mobile number. Then I updated the app, still the problem persisted. So, I request the concerned authorities to solve this problem as soon as possible.

                                    My IRCTC ID is "subamrocky01" and my email ID is "tudu.[protected]@gmail.com
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      V
                                      Vikram Wadkar
                                      Oct 10, 2020
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                                      Dear Sir/Madam,

                                      I am a IRCTC member vickymyyho.

                                      The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

                                      Kindly check and resolve as soon as possible, as I have to make online booking.

                                      Thanks & Regards,
                                      Vikram wadkar
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        aquabit
                                        Oct 9, 2020
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                                        I have made a payment on IRCTC website but ticket did not happen and it says payment pending from bank end but money has been deducted from my bank.

                                        My reservation id at IRCTC is [protected].

                                        Please help in this.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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