Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I've booked tickets on following PNR number on Train number 02918 for journey on 3rd of Nov for Mathura to Chhayapuri Junction.

But train didn't touch Mathura Junction (had diverted route due to Gurjar Andolan) and within time limits given by Indian Railway or IRCTC it was not possible for me to go Kota or H Nizamuddin station to catch train.

Also it was not confirmed whether they'll allow us to enter at H Nizamuddin station because we had no authority to travel from H. Nizamuddin to Mathura due to our ticket from Mathura.

They provided some details like:

PNR Number [protected]
Reference No for this is :[protected]

PNR Number [protected]
Reference No for this is :[protected]

PNR Number [protected]
Reference No for this is :[protected]

But train didn't touch Mathura Junction and it was not possible for me to reach other stations.

I filed TDR just after chart preparation.

But it is showing "TDR Failed".

I'm attaching screenshot for your reference.

By the way I got mail from IRCTC after filing TDR.

Following are the main parts of mail received by me for two different PNRs with same problem from IRCTC:

We wish to inform that your request for refund against PNR Number [protected] for reason "Train Diverted And Train Not Touching Boarding Station.", has been received and the Reference No for this is :[protected]

We wish to inform that your request for refund against PNR Number [protected] for reason "Train Diverted And Train Not Touching Boarding Station.", has been received and the Reference No for this is :[protected]

We wish to inform that your request for refund against PNR Number [protected] for reason "Train Diverted And Train Not Touching Boarding Station.", has been received and the Reference No for this is :[protected]

We wish to inform that your request for refund against PNR Number [protected] for reason "Train Diverted And Passenger Not Travelled", has been received and the Reference No for this is :[protected]

PNR Number [protected] for reason "Train Diverted And Passenger Not Travelled", has been received and the Reference No for this is :[protected]

But the status us still Failed TDR.

Ram Manohar Gupta
[protected]

I book ticket through irctc from phone pe transaction is succesful but ticket not confirmed can I refund this amount

On 02/11/2020 I booked a ticket from Howrah to Cuttack through Net Banking. In first attempt after final submission an error message displayed and no ticket was booked.
Further I tried to book another ticket and it remained successful.
No debit message came over my mobile.
While checking my account transaction I find that my account has been debited for failed transaction also. i.e my account has been debited twice for Rs.2192.69 though I booked only one ticket.
I request you to look into the matter and refund the amount of Rs.2192.69 debited for failed transaction at the earliest.

The amount for the ticket were deducted twice from my googlepay account however ticket was not booked as irctc ahowed some internap error.

I am not receiving mobile OTP from irctc Mobile or web APP

My IRCTC user account jogill1978 has been suspended without any prior notice/warning or intimation. Upon contacting the customer care and asked for the reason, they said that the ID is inactive due to 8/If related to any particular fraud group. I have no idea what they meant as I'm using this ID for more than 5 years. They asked to re register with alternative email id/mobile number. I don't have alternative mobile number.

I have to book tickets for the upcoming journey.
Pls see to this issue and do the needful.

Complaint ticket ID : 7735618

Dear Sir/Madam,

I have an account on IRCTC.

While logging in my account, for the mobile number verification I am not receiving any OTP & hence I am unable to access my account.

Please check & resolve this issue as soon as possible so that I can access my account.

Thanks & Regards,
CA Shreya Dosi

Dear Sir/Madam,

I am a vickyja79 member.

The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to book tickets for my journey.

Regards,
Vigneshwaran S

I have travelled on 22/10/2020 via SHATABDI EXPRESS from MORENA to HABIBGANJ.
My PNR no. Is- [protected]
I am complaining because I did not receive any breakfast even did not receive a single water bottle I have to buy it and the bottle I received was used one.
Please try to fix it as soon as possible.

Sir, I booked an IRCTC Ticket from Gaya to Patna in Bhabhua-Patna Intercity Express and it got accidentally cancelled by Me .. I want to Travel with Same Ticket .. Please Help Me .. My PNR is[protected] . train No - 03244 .
Transaction ID :- [protected]

PNR Number [protected] /IRCTC Transaction ID [protected],
Amount of Rs. 1020.0
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:07-Oct-2020
Refund processing date:10-Oct-2020
Refund amount:1020.0
Refund reference no:[protected]
Payment Option used : UPI (Powered By PayTM)

In the 'My Profile' of IRCTC after login, I am unable to update the new residential address. It shows only the old residential address which I do not want.

I was booking tickets from pgrl to cbe
I finished all the payment process but got an error
I didn't get my tickets

I booked a railway tatkal ticket from irctc on 10 October 2020 from Kanpur to Bhopal in train no. 02533 for 11 October 2020, but got waiting ticket so I cancelled my ticket. According to the refund rule on the cancel ticket of irctc, refund money should be credit into my bank account within 72 hours on ticket cancellation but I haven't get.
Detail is following:

Name: abhinav dixit
Bank: sbi
Branch: barra kanpur
Account no.: [protected]
Railway ticket booked transaction id: [protected]
Railway ticket pnr no.: [protected]
Cancellation id/ refund id: [protected]
Amount: 1605 rs.
If you want more detail kindly let me know and please refund my amount asap.

PNR NO-[protected]
TRAIN NO-02903/MMCT ASR SPL
DATE OF JOUNERY-07/OCT/2020
Registration no[protected]

Kindly send my money or send my ticket

Ticket was not booked but amount is debited.
Please provide the refund -

PNR Number :Reservation ID: [protected]
Train No./Name: 02208 / LATUR CSMT SPLTicket Type: E-ticket
From: LATUR (LUR)02 Nov 2020To: C SHIVAJI MAH T (CSMT)03 Nov 2020 00:00 Hrs
Booking Date: 15 Oct 2020Vikalp Status: No
Boarding Station: LATUR (LUR)Date of Boarding: 02 Nov 2020 00:00 Hrs
Quota: GENERALClass: 3A
Ticket Charge: 1834.58Convenience Fee: 23.6

Transaction ID: [protected]
PNR: [protected]
Train No./Name: 02301 / HWH NDLS AC SPLTransaction
Date: 3 Oct 2020
HOWRAH JN ( HWH) KANPUR CENTRAL
Cancellation/Refund ID: [protected]

The ticket was cancelled on 3rd October but the refund amount is still not credited into my bank account. Please help resolve this issue so that the refund amount is credited to my bank account as soon as possible.

Dear Sir/Mam

I'm Subam Sundar Tudu. I'm unable to receive OTP for my mobile number verification. For "login and booking with OTP" option, I received the OTP within seconds. But during mobile verification, I did not get any OTP. Even after crossing the daily limit, still I did not receive any OTP on my registered mobile number. Then I updated the app, still the problem persisted. So, I request the concerned authorities to solve this problem as soon as possible.

My IRCTC ID is "subamrocky01" and my email ID is "tudu.[protected]@gmail.com

Dear Sir/Madam,

I am a IRCTC member vickymyyho.

The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to make online booking.

Thanks & Regards,
Vikram wadkar