Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Updated: Jun 6, 2026
Complaints 10883
Resolved
1838
Unresolved
9045
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 53

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Salih Yusuf
Apr 14, 2021
Report
Copy

Kindly refund the amount as soon as possible against deducted from my account as follows:

Transaction Date: 11 April, 2021
Transaction ID: [protected]
Amount Deducted: 1578.68

Please do needful to refund.

Thank you!

SALIH NAMBIDIKKANDY
Mob: [protected]
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Raishab
    from Proddatur, Andhra Pradesh
    Apr 12, 2021
    Resolved
    Report
    Copy
    Resolved

    On 12.march.2021 book ticket but payment deducted from bank and booking not confirmed

    Transaction id[protected]
    Amount Rs396.80
    Apr 14, 2021
    Complaint marked as Resolved 
    Refund received
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Apr 9, 2021
      Report
      Copy

      Dear Sir/Madam,

      I am a SUMIT VERMA

      The website is not sending mobile verification code on my mobile, my mobile number is [protected]. And, therefore I am not able to log-in into the IRCTC website.

      Kindly check and resolve as soon as possible.

      Thanks you.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Murphy Thakur
        Apr 8, 2021
        Report
        Copy

        I have not received any refund amount for Train cancelled due to Bharat Bandh on 26th March.

        Below is my details :
        KALKA SHTBDI SPL (02005)
        PNR[protected]
        Date of journey - Friday, 26th March
        Time - 17:15 pm from Delhi

        Passenger Name - Anjani Kumar (M/62 yrs)

        Booked from IRCTC Rail Connect (Android)
        Booked from user id- ashthakur14
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          Payal
          Apr 3, 2021
          Report
          Copy

          Mobile charging point not working, train number 02963 and coach B1 - SEAT NUMBER 69, 70, 71

          Please get it repaired soon
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Ramachandrababum
            Apr 3, 2021
            Report
            Copy

            Address: 32/15A,Nehru Street, Arcot

            I have registered user in uts app.
            Headset change requests otp not received from irctc

            Ref : [protected].

            Request you to Kindly solve the problem

            Ramachandra Babu.m
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Apr 03, 2021
            Updated by Ramachandrababum
            Kindly rectify the errors
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              redu
              Apr 2, 2021
              Resolved
              Report
              Copy
              Resolved

              I was cancel my 3 pnr... but amount will not be refund in my account...here the details below

              1.PNR-[protected]
              BOE TO BNC TNO- 02510
              Booking date-07 FEB 2021
              Date of Journey- 22 Feb 2021
              Cancellation date- 07 Feb
              transaction id-[protected]
              Canceled by me
              Refund amount- 2415/-

              2.PNR- [protected]
              MLDT TO ST, TNO-03425
              Booking Date- 4 MAR 2021
              Date of Journey-06 MAR 2021
              Auto canceled
              Transaction id-[protected]
              Refund amount- 2005/-

              3.PNR-[protected]
              BOE TO JUC, TNO-02407
              Booking date-23 FEB 2021
              Date of Journey- 24 MAR 2021
              Cancellation date- 17 MAR 2021
              Transaction id-[protected]
              Canceled by me
              Refund amount-1020/-

              so, i therefore requested to u plz kindly provided me RRN no for refund my tickets cancellation amounts ...thanking you
              Apr 4, 2021
              Complaint marked as Resolved 
              [email protected] Mobile no-9775824986
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sarvesh18
                Mar 30, 2021
                Report
                Copy

                (I) I had booked a ticked with PNR No. [protected] Train No. 09038 DOJ 29.01.2021. For which i had filed TDR due to RAC after prepration of Chart.
                (ii) After this, i had booked another ticked in same train in current quota with PNR No. [protected] Train No. 09038 DOJ 29.01.2021 2AC and I had travelled with ticked having PNR No. [protected] Train No. 09038 DOJ 29.01.2021 Coach No. A1 & Seat No. 34.

                But my TDR claim for PNR No.[protected] had been rejected with reason that Passenger has travelled. However I have travelled with PNR No. [protected].
                I had further made a complaint having Ticket Id:-8768695 but again my request rejected.

                Name of Passanger:
                Sarvesh Kumar
                From : Kanpur (CNB) to Vadodara(BRC)
                TDR file for PNR [protected] Train No. 09038 DOJ 29.01.2021.(Details available with you) (ticket encl)
                Travelled with PNR [protected] Train No. 09038 DOJ 29.01.2021 Coach No. A1 & Seat No. 34. Details available with you) (ticket encl)
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  kirtiranjan1
                  Mar 30, 2021
                  Report
                  Copy

                  Ticket was cancelled on 22.03.2021. The refund amount has not been credited. In the irctc site it is showing that amount has been sent to credit& debit card/net banking/ wallet powered by Zaakpay .
                  The refund I'd is [protected].
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Aneesha B soman
                    Mar 27, 2021
                    Report
                    Copy

                    The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

                    Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and later make other bookings too

                    Username :aneeshabsoman
                    mobile number:[protected]

                    Thanks & Regards,
                    Aneesha B Soman
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Abinesha
                      Mar 26, 2021
                      Report
                      Copy

                      I made payment for the ticket..after the session out I cant able to book a ticket.

                      I forget the password when I gave authentication verification.. but another option also has given to change the password that also not worked.

                      IRCTC messages cames to my registered mobile.

                      My User Id: ABINESHA
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        L
                        Living stun
                        Mar 26, 2021
                        Report
                        Copy

                        Yesterday I booked ticket from irctc tired make the payment through irctc razorpay using googlepay amount of Rs136.80 in googlepay its showing as transcation successfully but ticket is not booked...kindly look into it and I request to refund the amount.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          kantibhushansharma
                          Mar 24, 2021
                          Report
                          Copy

                          Cancelled my confirmed booking PNR [protected], on 12/03/2021,
                          I was informed that a refund of Rs.3350-00 will be made in few days.
                          I have not received the amount till today 24/03/2021
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Singha135
                            Mar 23, 2021
                            Report
                            Copy

                            Respected sir
                            I am account holder of Naharkatia branch.My account no is [protected].
                            On date 4th feb 2021 an amount rs 8304 was debited from my account for the payment of irctc ticket booking.

                            The ticket has been cancelled on date 4th march 2021 and refund has been initiated by irctc .the refund transaction details, as provided by irctc as mentioned below:
                            Refund proccesing date 4th of march 2021

                            Reference No -------Debited amount

                            17203011061108320216792---3107
                            30001010621035190594572--1047
                            30001010621035190553180--1047
                            17203011061108320218889--3107

                            I have not yet receved the refund amount in my bank account.kindly do the needful.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              Narendra.raut1509
                              Mar 22, 2021
                              Report
                              Copy

                              My IRCTC refund not creadit in account Refund no.creadit in account Ref no ZP5ba7d1c50e4f6
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Sudarsansha
                                Mar 22, 2021
                                Report
                                Copy

                                SUDARSAn sha
                                Bhadrakh, odisha
                                Dear sir;
                                On 22/03/201.I made online payment for irctc e-ticket book Rs. 651 through my bhim upi id.my transaction was failed with error"Reasons: Sorry! we are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries.But payment is done successfully and the amount is debited my account. So what should I do now? Please reply me at my e-mail or mob.no. mention below.
                                Thanks
                                [protected]
                                [protected]@gmail.com
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  pradhumnsingh45
                                  Mar 20, 2021
                                  Report
                                  Copy

                                  Address: 338 katoratal police chowki

                                  Myy pnr number [protected] coach no A2 13.
                                  Irctc employee take order for food and provide food in Paniahwa
                                  Food quality is very poor. Dal is packed in black polythine
                                  okey
                                  Rice also very bad condition
                                  The food cost is 240 for 2 person I I gave him 500 Rs and ask him balance
                                  He told that he not have change and will return on next station
                                  After some time when he not return I ask other irctc staff they told he is on other compartment and not reachable
                                  I complaint about food quality and money issue to TT
                                  He very rudely behave and told us to complain online he is not responsible
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    basuki447
                                    Mar 19, 2021
                                    Report
                                    Copy

                                    Hi Team,
                                    I have filed the TDR on for the PNR No [[protected]], as the train was partially cancelled and not reaching the Destination station.

                                    Its been more than 7 days since I have raised the TDR and there isn't any progress/update in the status or refund of the money

                                    Could you please escalate this and get the refund over my money and help me out.

                                    Following are the TDR Details:
                                    =======================
                                    Reason For TDR: Train Diverted and Train not touching destination station
                                    TDR Filing Date: 12 Mar 2021 | 02:49PM
                                    TDR Status CR Registered
                                    HWH RXL SPL (03021)

                                    BARDDHAMAN JN (BWN) TO MUZAFFARPUR JN (MFP)

                                    TDR Zone: EASTERN RAILWAY

                                    Thanks
                                    BASUKI NATH SAHA
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      saurabhrs
                                      Mar 19, 2021
                                      Report
                                      Copy

                                      Every time this happens. They make us login 23213423 times in between as it is someone's bank account[protected] times captcha entries are done and if something wrong happens then search for the train again and then repeat all again 23213423 logins ..

                                      I suggest the web and app developers of IRCTC to go home and sleep for a while. Requesting IRCTC to close your online booking service and open a tea stall that will be better... But your offline services are amazing. Only online services are disturbing me . that it.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        G
                                        gsujitha
                                        Mar 18, 2021
                                        Report
                                        Copy

                                        Hi,
                                        I booked a ticket from IRCTC mobile app on March 8th with date of journey March 18th. But the PNR status shows "" FLUSHED PNR / PNR NOT YET GENERATED" even after boarding the train. Now the TT says that seat is given to someone else and PNR is not generated and hence I had to buy another ticket from him. Please look into this and initiate a refund for the booked ticket. I am attaching the ticket details in screenshots.

                                        Booked date: March 8th, 2021
                                        Travel date: March 18th, 2021
                                        PNR status: FLUSHED PNR

                                        Thanks,
                                        Sujitha
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                        Mar 22, 2021
                                        Updated by gsujitha
                                        Is there any update?
                                        Dec 21, 2022
                                        Updated by gsujitha
                                        Will this be ever resolved? When will i get my refund? This is ridiculous.
                                        Is there any progress? I did not get any refund too. I was robbed off by IRCTC. Shame on you.
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit