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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 52

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P
pradhumnsingh45
Mar 20, 2021
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Address: 338 katoratal police chowki

Myy pnr number [protected] coach no A2 13.
Irctc employee take order for food and provide food in Paniahwa
Food quality is very poor. Dal is packed in black polythine
okey
Rice also very bad condition
The food cost is 240 for 2 person I I gave him 500 Rs and ask him balance
He told that he not have change and will return on next station
After some time when he not return I ask other irctc staff they told he is on other compartment and not reachable
I complaint about food quality and money issue to TT
He very rudely behave and told us to complain online he is not responsible
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    basuki447
    Mar 19, 2021
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    Hi Team,
    I have filed the TDR on for the PNR No [[protected]], as the train was partially cancelled and not reaching the Destination station.

    Its been more than 7 days since I have raised the TDR and there isn't any progress/update in the status or refund of the money

    Could you please escalate this and get the refund over my money and help me out.

    Following are the TDR Details:
    =======================
    Reason For TDR: Train Diverted and Train not touching destination station
    TDR Filing Date: 12 Mar 2021 | 02:49PM
    TDR Status CR Registered
    HWH RXL SPL (03021)

    BARDDHAMAN JN (BWN) TO MUZAFFARPUR JN (MFP)

    TDR Zone: EASTERN RAILWAY

    Thanks
    BASUKI NATH SAHA
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      saurabhrs
      Mar 19, 2021
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      Every time this happens. They make us login 23213423 times in between as it is someone's bank account[protected] times captcha entries are done and if something wrong happens then search for the train again and then repeat all again 23213423 logins ..

      I suggest the web and app developers of IRCTC to go home and sleep for a while. Requesting IRCTC to close your online booking service and open a tea stall that will be better... But your offline services are amazing. Only online services are disturbing me . that it.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        G
        gsujitha
        Mar 18, 2021
        Dec 21, 2022
        This thread was updated on Dec 21, 2022
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        Hi,
        I booked a ticket from IRCTC mobile app on March 8th with date of journey March 18th. But the PNR status shows "" FLUSHED PNR / PNR NOT YET GENERATED" even after boarding the train. Now the TT says that seat is given to someone else and PNR is not generated and hence I had to buy another ticket from him. Please look into this and initiate a refund for the booked ticket. I am attaching the ticket details in screenshots.

        Booked date: March 8th, 2021
        Travel date: March 18th, 2021
        PNR status: FLUSHED PNR

        Thanks,
        Sujitha
        +2 photos
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Mar 22, 2021
        Updated by gsujitha         Is there any update?
        Dec 21, 2022
        Updated by gsujitha         Will this be ever resolved? When will i get my refund? This is ridiculous.
        View replies
        Is there any progress? I did not get any refund too. I was robbed off by IRCTC. Shame on you.
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          A
          aluruteja
          from Delhi, Delhi
          Mar 16, 2021
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          Sir,
          I have booked Three tickets from CBE to NJP for journey date on 13th Jan 2021 in IRCTC for train No.02507. However on 12th Jan 2021 after the chart prepared i have got One ticket in RAC and Two tickets were in WL. So i filed TDR by selecting with reason Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel on 12th Jan 2021 at 02:09 PM. However they rejected by mentioning repudiated by system as per the Indian Railways Refund Rules. But even after mailing them several times to [protected]@irctc.co.in for atleast refund for the WL tickets, they are not replying. At least the waitlisted tickets amount to be refunded. But as per rules i have filed TDR 1 day before the arrival of train at my destination and they should refund the amount for RAC ticket also. Please help.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          No action has been taken from Mar 2021 for refunding my amount

          TDR raised on PNR.No:4106569498 - Comment #3876813 - Image #0
          Reply
          Kindly help in getting the amount refunded
          Reply
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            C
            Cbiswa17
            Mar 15, 2021
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            Website: irctc.co.in

            Sir I booked a two tickets from Itarsi to Kalyan on 04/02/2021 but one ticket is not confirm and the last status was RLWL1 and another one is confirmed. But till date I didn't received the refund fare from that one ticket which was not confirm. My PNR is [protected].
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              V
              Vishnu Vinayak
              Mar 14, 2021
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              I have been trying to book train ticket for the last 3 days and I have had this error come up in the last stage every day.
              email : s.[protected]@gmail.com
              IRCTC id : Vis_Vin
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                Anoop Jain143
                Mar 13, 2021
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                I have applied for TDR against PNR no. [protected] dated 13.11.2020 for train not reaching boarding station. In this regard, it is informed that after 90 days have been passed and I did not received my amount yet. And after regularly sending mail to IRCTC they generated Ticket id 8626046 on 27.02.2021 after repeated mail and no action has been taken and amount has not received till date and proper response has been given by IRCTC. So, it is requested to kindly look after the matter.
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                  MonishaM
                  Mar 11, 2021
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                  I tried booking tickets on IRCTC twice by Googlepay. My money got deducted both times but the ticket was not booked.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    Amit Kumar Ekghara
                    Mar 11, 2021
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                    I booked two tickets on irctc app using PHONEPE app. Both the tickets got canceled and the amount was refunded from irctc as I checked from their site. It has been more than 8 days but the amount is not refunded till now. Whenever I make a call to PHONEPE consumer support helpline number their reply ?.
                    Transaction ID:- P2103031037084701417990, amount:-1075
                    Transaction ID:- P2103031142090680170650, amount:-850
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                      Debarshi08
                      Mar 10, 2021
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                      I paid via google pay to irctc razorpay the amount got deducted but tickets were not booked. As i attached screenshots. There's no booked tickets of 10 March but payment was succesful through google pay
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                        nitinvishi
                        Mar 9, 2021
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                        While the irctc website is booking train tickets even without mobile verification, the same can't be cancelled without verification.

                        And mobile verification is not sending OTP for further registration. This is frustrating.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          Y
                          Yash Adulkar
                          Mar 9, 2021
                          Resolved
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                          Resolved

                          Address: Delhi

                          Hello Sir, This is Yash Adulkar. I have registered on irctc for online booking but I am not receiving otp on any of my phone numbers. I tried 2 mobile numbers but both were unsuccessful to receive the eOtp
                          Mar 9, 2021
                          Complaint marked as Resolved 
                          I tried once at 9:45 pm but was unsuccessful. I tried another attempt on the other morning at 08:07 am and was successful. But it took more than 5 mins to receive the otp. I feel you should increase the timer below the mobile verification button
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            S
                            Sidhnath Mishra
                            Mar 8, 2021
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                            As I booking ticket from howrah to ranchi on 8 March 2021 twice in 1A coach, a sum of Rs. 8743.67 is debited from my account but my e-ticket is not generated. In reservation status it shows failed, but the amount is not credited in my account. So kindly look after this issue and refund my amount as soon as possible.
                            Sidhnath Mishra
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                              pratiklhc
                              from Delhi, Delhi
                              Mar 8, 2021
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                              I am pratik deshmukh, username: Pratiklhc1
                              I am not receiving OTP on mobile. Thus unable to login in.
                              Please help.

                              with regards,
                              Pratik
                              [protected]@gmail.com
                              [protected]
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                                rfrizwan
                                Mar 8, 2021
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                                Dear Sir,

                                As I start booking ticket from IRCTC App or Website during Tatkal and non tatkal period also. It is showing that "SERVICE TO THIS SITE IS TEMPORARILY SUSPENDED".
                                This happening from sometime.
                                Please help.
                                My Irctc login: rfrizwan
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                                  S
                                  Sivakumar
                                  from Delhi, Delhi
                                  Mar 8, 2021
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                                  User name: dsivatheni
                                  not able to verify my mobile number so not able to login.
                                  Please resolve.
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                                    AMAR BIN ABDUL
                                    Mar 6, 2021
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                                    I didn't receive my refund amount as irctc says that the amount has been refunded but no amount is been refunded to my account kindly reolve this issue as soon as possible.
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                                      Thakur778847
                                      from Noida, Uttar Pradesh
                                      Mar 6, 2021
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                                      My PNR no- [protected]. Date of journey- 20/02/21. Train no-02355, the train got cancelled. My refund amount of 4300 still not credited to my account. Cancellation refund id-[protected]. But till date the amount not Received in my bank account.
                                      +1 photos
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                                        ManiBalan150
                                        Mar 4, 2021
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                                        Air Ticket Refund Amount not Processed more than 2 Months

                                        I've cancelled the flights tickets on 19th December 2020 from Chennai - Delhi which was booked through IRCTC. As per their policy, they should refund the cancelled ticket cost within 7 to 10 working days but now its almost 2 months passed, there is no proper update from them.
                                        They keep on respond with the same mail template. I've attached the Cancellation proof so please review and help me to sort out this issue asap. Thank you....
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