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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 52

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C
chvge58
from Mumbai, Maharashtra
Jun 3, 2021
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Address: IRCTC
Website: www.irctc.co.in

I haved booked Air tickets AIR INDIA to travel from New Delhi to Rajkot on 18th June 2021. Due to prevailing situations, we do not want to travel. I have cancelled ticket through IRCTC portal on 3rd May 2021 but refund is not deposited in my bank account.
Reference:
Ticket PNR: Y2VBH
AIR INDIA AI-403
Date of Travel:[protected]
Date of Cancellation: 3-5-2021
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Pradip_121160
    May 23, 2021
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    PNR - [protected]
    My date of journey was 17th May, 2021. The departure time of the train was 22:05 hours. I tried to file a TDR before the schedule departure of train but was unable to do because of internet problem, also I was unable to call customer care as I was not having their number. From the very next day I continuously mailed them to file the TDR and also called them but they are telling TDR is to be filled before schedule departure and are not understanding my problem of internet issue. The ticket price was Rs 6805, which is very expensive. I request IRCTC to please consider this case and refund the amount, if not full they can deduct cancellation charges.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      Shashivicky
      May 21, 2021
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      Refund not credited on cancelled TKT.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        M
        May 14, 2021
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        Hi i have booked my bike from Secunderabad Jn to Srikakulam Road on my PNR and having parcel booking no: [protected].
        but my bike did not delivered as per scheduled time and they delivered after 4 days. i requested customer care and concerned railway staff for the same but no response and denied my calls and rejected my complaint. when i called to Secunderabad parcel office staff are very rude and not updated reasons for holding my bike in the different location instead of destination. after i requested railway staff at they loaded my bike after two days and it got delivered after 4 days from date of booking. i waited nearly two days at destination railway for my bike and it spoiled my tour schedule and unnecessary expenses are happened due to your carelessness. because your mistake and negligence my plans are spoiled and got stuck due to covid pandemic.
        and one more final twist is at delivery parcel station demanded money for handing over my bike to me. even corresponding railway pracel clerk encouraged this kind of activities.

        Regards,
        Anand
        [protected]
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          D
          Dillipsahu
          May 11, 2021
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          Dear Sir I am not getting refund from IRCTC against PNR SM2R9Q service provider Air Vistara, As intimated by Air Vistara they have generated ACM against above PNR but still I am not getting refund from IRCTC(Only one ticket). My contact No. [protected]
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            Address: secunderabad

            Hi i have booked my bike from Secunderabad Jn to Srikakulam Road on my PNR and having parcel booking no: [protected].
            but my bike did not delivered as per scheduled time and they delivered after 4 days. i requested customer care and concerned railway staff for the same but no response and denied my calls and rejected my complaint. when i called to Secunderabad parcel office staff are very rude and not updated reasons for holding my...
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            Dilip Gupta9967
            May 8, 2021
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            Address: mumbai

            I have cancelled my irctc ticket on 27th march 2021 but my refund amount still not credit in my account please check
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            my ticket pnr [protected] refund id [protected]
            reference no ZP5c0f324dac8ee please check sir and refund my amount Rs.1960
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              R
              Rajapathy
              May 7, 2021
              Resolved
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              Resolved

              I intiated ticket booking at 11.25 AM, May 2 from chennai egmore to Thirichirappali. The ticket not booked but amount debited from my account. Till yet, I didn't get the refund. Kindly check the details and refund my money. I also attached the payment details.
              Jun 1, 2021
              Complaint marked as Resolved 
              I am really sorry for the wrong complaint.I got my money at 5 May for the ticket booking. I apologise for my mistake.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              When I will get my refund..kindly give me the TAT.I didn't receive my money
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                A
                Ajeet133223
                Apr 30, 2021
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                Address: Narharpur madhuban basaha bajpatti sitamarhi bihar pin code 843314
                Website: Lnmunivercity TPSL

                Sir mai ug part 1 ke exam diya tha or result aaya to honours paper 1, 2 ke scrutiny apply kiye ro payments pending hai or mera account se payments cut gaya hai, mera roll n.[protected] hai
                Mera mobile n. [protected] passtransaction n. MEDR/lnmunivercit/8525/ transaction date 17/04/2021
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  R
                  Ranjeet1222
                  from Delhi, Delhi
                  Apr 30, 2021
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                  Refund not received yet.

                  Dear sir / madam,

                  I did not receive my refund amount, but irctc says the amount has been refunded, but no amount has been returned to my account, please resolve the problem as soon as possible.

                  Note: *The harshest penalty should be imposed on them, a penalty for delay in returning the amount.*

                  *IRCTC will have to return the refund along with the penalty.*

                  [protected]-------=-------Screenshot...
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                  pppankajsaini
                  Apr 29, 2021
                  Resolved
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                  Resolved

                  Website: www.irctc.co.in

                  I try to book TATKAL ticket on 22/04/2021, status is booking failed, and refund status is showing refund has been added to your bank account, there is no refund since last 7 days. I already confirmed with bank for the same

                  Date of booking : 22/04/2021
                  Transaction Id: [protected]
                  boarding station: NNO
                  reservation upto: GKP
                  Class : sleeper
                  amount : Rs 2293.76

                  Please resolve this as soon as possible
                  May 2, 2021
                  Complaint marked as Resolved 
                  Refund has been processed successfully
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    अशोक तितरवाड़ा
                    Apr 23, 2021
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                    Sir / medam
                    Mene 20 jan.2021 ko ticket kiya tha but ticket book nhi huaa or payment mere sbi account se debit ho gya, mene hr jgh pryas kiya lekin koi solution nhi mila upi wale bolte h bank me samprk kro irctc wale bolte h hmare pas hmne payment refund kr diya, lekin sir aaj tk payment recive nhi hua mujhe plz sir help me
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      Rehan44
                      Apr 20, 2021
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                      Ive cancelled my ticket my haven't got my refund amount of Ra 590.
                      My Ticket Id - 8976236
                      Transaction ID - [protected]
                      Refund Id - [protected]
                      I cancelled ticket on 26th March.. Please do the needful. I will be thankful to you.I'm sending you my Passbook transaction details.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        K
                        krishini14
                        Apr 19, 2021
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                        1. I have applied for a refund amount in irctc on April 11 th - rs 1256.80, due to network issues, the amount will be not credited yet.

                        2. I have applied for a refund amount in irctc on April 12 th - rs 743.60 and due to network issues, the amount will be not credited yet.
                        Also, i have checked with irctc customer care, they said that the amount has been initiated last week and also refunded.
                        Another side, we have checked with the bank also, they registered a complaint regarding this.

                        Kindly check and refund the amount
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          S
                          Sandychavande
                          Apr 15, 2021
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                          Website: IRCTC

                          UNAUTHORISED DEBIT OF Rs. 224.50 while booking online ticket.
                          Payment did not returned after booking failed.
                          Reference no.[protected] on 12.04.2021
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            S
                            Salih Yusuf
                            Apr 14, 2021
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                            Kindly refund the amount as soon as possible against deducted from my account as follows:

                            Transaction Date: 11 April, 2021
                            Transaction ID: [protected]
                            Amount Deducted: 1578.68

                            Please do needful to refund.

                            Thank you!

                            SALIH NAMBIDIKKANDY
                            Mob: [protected]
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              Raishab
                              from Proddatur, Andhra Pradesh
                              Apr 12, 2021
                              Resolved
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                              Resolved

                              On 12.march.2021 book ticket but payment deducted from bank and booking not confirmed

                              Transaction id[protected]
                              Amount Rs396.80
                              Apr 14, 2021
                              Complaint marked as Resolved 
                              Refund received
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                S
                                Apr 9, 2021
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                                Dear Sir/Madam,

                                I am a SUMIT VERMA

                                The website is not sending mobile verification code on my mobile, my mobile number is [protected]. And, therefore I am not able to log-in into the IRCTC website.

                                Kindly check and resolve as soon as possible.

                                Thanks you.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  M
                                  Murphy Thakur
                                  Apr 8, 2021
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                                  I have not received any refund amount for Train cancelled due to Bharat Bandh on 26th March.

                                  Below is my details :
                                  KALKA SHTBDI SPL (02005)
                                  PNR[protected]
                                  Date of journey - Friday, 26th March
                                  Time - 17:15 pm from Delhi

                                  Passenger Name - Anjani Kumar (M/62 yrs)

                                  Booked from IRCTC Rail Connect (Android)
                                  Booked from user id- ashthakur14
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    Payal
                                    Apr 3, 2021
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                                    Mobile charging point not working, train number 02963 and coach B1 - SEAT NUMBER 69, 70, 71

                                    Please get it repaired soon
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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