Indian Railways Complaints & Reviews

DEAR SIR/MADAM I SALMAN BASHIR had booked a ticket of train Jhelum Express on 05/01/2011 from new delhi to jammu and departure date oftrain was 07/01/2011.pnr no. was [protected] and transaction id. was [protected].I booked ticket on www.irctc.co.in by jammu and kashmir bank credit card.The train was late more than 10 hours and the passengers not travelled.so, it is the fault of railway management and they have not refund my amount into the same account and j k bank has charged me interest,late fees as well from booked date to till today.,that is totally injustice with me .the total ticket amount was deducted Rs 1205.312. in my credit card at the time of booking.the details are as :
Basic fare Rs 1174
irctc chages Rs 10
1.8 % gateway charges =Rs 21.312
total amount =Rs 1205.312.
After that bank has charged interest,late fees on amount Rs 1205.312 from booked date to till today (nearly 70 days more) and this amount becomes Rs 1850 .the due date of amount is 30/03/2011 if i cannot deposit amount in the bank till due date ,the bank will charges INTEREST again. so, i request kindly refund for Rs 1750 into the same account as soon as possible because it is railways` fault and is totally injustice with me.please assist better.I hope u will solve my issue
your prestigious customer,
salman bashir,
mbl [protected],[protected]
email id: [protected]@yahoo.com

Dear Sir/Madam,
I have done reservation from Varanasi to Delhi (BBS DLI SPL train ) and then Delhi to Bangalore (Bangalore Rajdhani train). Every thing was fine. But after 30 minutes I got SMS from a railway ticket officer that your ticket has been blocked from ndls - bangalore, Please call immediately. When I called on that number then same employee who had booked my ticket told me to come on railway station to give extra Rs. 1000 because you have given less amount otherwise your ticket will be blocked.

I went there and met him he told me again the same story and told to give again Rs. 1000 otherwise you will loss Rs. 4600. I told him I am sure that I have given correct ammount but he was repeating the same thing then I paid extra Rs. 1000. But later I came to know this fraud thing.

I was very upset and I losing my faith and trust from Indian Railway services where employee is doing such serious fraud thing. I still have that mobile number from which I got SMS and also that SMS.

That mobile number is: [protected]
and SMS is 'Ur ticket is blocked ndls - bangalore 1ac, dated 17-05, call immediately'.

I don't know that employee name.

Please help me to get my money back and also do the need full with that employee to learn a lesson and for us to maintain our faith and trust with Indian raiway service.

Ticket booking date: 04-April-2011 between 9:30 to 11:30
Ticket booked for: Om Kumar Yadav
I would like to know the status of this complain at my mail address.


Regards,
Om Kumar Yadav
er_om.[protected]@gmail.com

> Respected Sir,
>
> On[protected], morning at about 3.45 a.m in my journey
> in Sabari Express from Shoranur to Secunderabad, my hand bag was
> stolen.(PNR No.[protected]).Valuables including
> gold,cash,camera,mobile,Pan card,credit card,electoral card.enrolment
> card from Bar Council of Kerala & so many things more than Rs.
> 50,000/- are lost.
> I was travelling along with my husband in S4 (seat
> nos. 49 & 50).We had already lodged a complaint with TTR in the
> prescribed 3 forms given.Please advise what all things should be done
> from our side to get justice.I humbly request the authorities to take
> needed actions at the earliest
>
> Thanking you,
> Mrs.Manjula Ram Mohan,

To,

Drm sir,
Bhusawal

Sub- luggage Missing ( House Hold)

R/Sir,

I ajit Choudhary booked my luggage on dated[protected] wide billty number B-668886 (honda shine motor cycle) ,and B -668887 (House hold luggage -9 bundle) from Panvel (M.H.) jn. to
Khandwa Jn. (M.P.) through train number no. 12617 (Mangala Express )SLR boogie no. 05714 (first compartment) .but till date i could not received my luggage .i continuously trining
to contact the concern authority and detail of the same is under...

1 .) luggage un loaded at Hz. Nizzmuddin Delhi
2.) luggage again despatched from Hz.nizzmuddin to Khandwa through two different train

a) Goa Express (train number 12780, slr number 92704) billty number B-668887 (house hold)on dated[protected]
b.) Swarnjanti express (train number 12782 , front slr number 007736 )billty number B-668886 on dated[protected]

but again luggage not unloaded at khandwa
c.) after Gatling an enquirer y from Delhi ,luggage twice d reached at Hz. Nizzmuddin & Dispatched again on dated[protected] Goa Express to Khandwa ( front slr 92749).
but even through material not unloaded at khandwa and billty number B-668886 (motor cycle) unable to trace out where it is unloaded.

i attached recorted call & billty copy please open this atachement & understand my problem.

kindly look in to this matter & do the needful to enable me to get luggage at the earliest and without any futhure dealy .i would very much thankful for your kind co-operation

thanking you.

your Faithfully

ajit choudhary
mob. number -[protected]
email :- [protected]@live.com

Hi,

I am staying at Villivakkam, thirunagar. There is a crossing between thirunagar & anna nagar west.
most of times the gate is opened. We just crossed the gate, After that we realised that the train is on the way. It is difference of few seconds. there is no indication for train coming to the station. Gate is also not closed. By fortune, we got our life safe.

It is very careless. Please realise the human value and life.

Please do the needful immediately.

Dear Sir,

This is regarding
PNR Number: [protected]
Ticket Type: eticket
Transaction ID: [protected]
Booked On:[protected]
Class: SL
Internet Service Charge: Rs 10.00
Date Of Journey: 04/9/2010
Railway Zone: SER
Bank: CITI
Total: Rs 1111.00
Train No: 2864
Ticket Charge: Rs 1101.00
From Station: KRISHNARAJAPURM(KJM)
Quota: General
To Station: VISHAKAPATNAM(VSKP)

i book ticket for 3 passengers, in which only 1 ticket was confirmed , so i couldnt travel on that, as the other 2 passengers were ladies. when i raised a TDR with "Reason: Passenger Not Travelled".
After 7 months i got the status as "3104-SER/4 Delay not condoned. The case is repudiated.".
but i didnt understand that. if the e-ticket is in the state as W/L passenger cannot travel on that, so i have the get the money refunded. as one of the passenge ticket is confirmed and the rest 2 are in W/L, i didnt recieved the amount. Could you please look into this.

Regards,
Venugopal
([protected]@gmail.com)

FILE NO. C/RFC/ /00638/10-2011/B1 DATE-22/04/2010

REMINDER -7



To:
[protected]@wr.railnet.gov.in
reminder-6

--- On Fri, 28/1/11, abhay tripathi <[protected]@yahoo.com> wrote:


From: abhay tripathi <[protected]@yahoo.com>
Subject: FILE NO. C/RFC/ /00638/10-2011/B1 DATE-22/04/2010
To: [protected]@wr.railnet.gov.in
Date: Friday, 28 January, 2011, 4:21 PM


reminder-5



reminder-4

REMINDER -3
refund-FILE NO. C/RFC/ /00638/10-2011/B1 DATE-22/04/2010
Monday, 9 August, 2010 8:53 AM
From:
"abhay tripathi" <[protected]@yahoo.com>
Add sender to Contacts
To:
[protected]@wr.railnet.gov.in
To:
FILE NO. C/RFC/ /00638/10-2011/B1 DATE-22/04/2010





FROM

REMINDER -1 C M TRIPATHI

24/48 LAXMINAGAR

CHANDKHEDA,

AHMEDABAD-382424

DATE12/07/2010



TO

THE CHIEF COMMERCIAL MANAGER

REFUND COACHING,

W. RLY CHURCHGATE

MUMBAI



SUB : REFUND O[censored]NTRAVELLED TICKET PNR NO. [protected] DATE 24/2/2010 AND APP. DATED22/04/2010



FILE NO. C/RFC/ /00638/10-2011/B1 DATE-22/04/2010



RESPECTED SIR,

I HAVE SEND AN APPLICATION AND UNTRAVELLED TICKET TO YOUR OFFICE FOR REFUND. BUT AS PER YOUR ABOVE REPELY ‘PASSENGERS HAVE NOT TRAVELLED’. IT IS VERY UNFORTUNATE FOR RAILWAY AND FOR OFFICE AND ALSO FOR ME.

SIR ,FOR YOUR KIND INFORMATION ‘ PLEASE SEE THE BACK SIDE OF THE ORIGINAL TICKET WHERE THE INDORSEMENT IS GIVEN BY THE RESERVATION OFFICE OF ‘RAE BARELI RAILWAY’ STATION FOR TDR . AFTER THAT SO MANY TIMES I HAVE SEEN ON RAILWAY BOOKING OFFICE IN AHMEDABAD, SABARMATI GANDHIGRAM AND OTHER STATION. THERE WAS ONLY ONE SAME REPLY –‘ TDR IS NOT UPDATED’. AT LAST I HAVE INQUARE FOR REFUND AT HAPA STATION BUT SAME REPLY- ‘TDR IS NOT UPDATED’ .

SO, SIR, IT IS THE RESPONSIBILITY OF RAILWAY AND CONDUCTOR TO SEE THE COACH AND INFORM TO THE NEXT STATION FOR UNTRAVELLED PASSENGERS .



SO PLEASE SEE THE INDORSEMENT AT THE BACK SIDE OF THE TICKET AND CONSIDER THIS CASE FOR REFUND ..

AND ALSO PLEASE SEND THE REPLY ON MY EMAIL –[protected]@yahoo.co.in

Or [protected]@yahoo.com





WITH GREAT REGARDS



C M TRIPATHI

sir i have booked one motor cycle on 8 feb 2011 from new delhi to gorakhpur station vide PRR No[protected] and Rpt No- 0082975.(luggage booking was done).on the same day i also boarded Bihar Sampark Kranti (12566) PNR No [protected].and i was assured by the New Delhi Parcel office that the bike will reach next day morning but the same didnt happen.later i approached the parcel office of gorakhpur at around 1000 hrs ON 9 FEB 2011 but i was told that the bike is still to come and again i reached the office in the evening at 1800HRS ON 10 FEB 2011but again i was denied though the bike was kept in the godown, saying that the godown is sealed at 1700hrs but to the best of my knowledge it needs to open for 24 hrs. i was told to come next day and then i was given my bike after taking a warfare charge of rs 190/- for 19 hours delay..
sir i have the following grievance and i need a reply from the railways on the following aspects:
1.sir since the parcel office is remaining open for 24 hours and the railway is incurring so much of money to run the system whole day then why certain things are not being delivered to the customer at any point of time
2.why my luggage was not delivered to me the same day on 9 feb 2011 at 1015 hrs though it was luggage booking, and also on 10 feb 2011 at 1800 hrs.
3.why the penalty charges are not being mentioned in the luggae ticket performa.
4.why such unreasonable charges are being charged from the customer if at all any.

hope for a kind and a suitable action

GAURAV SINGH
INDIAN AIR FORCE
INTERIM NATIONAL COMMAND POST/ JOINT OPERATIONS ROOM
SOUTH BLOCK
NEW DELHI 110011

IN THE ABOVE REFERENCE I HAVE SENT A LETTER TO CCM GORAKHPUR AND A COPY TO AREA MANAGER GORAKHPUR AND THE GENERAL MANAGER GORAKHPUR ON 11 FEB 2011,I ALSO GOT A REPLY FROM THE CCM OFFICE ON 17/18 FEB 2011 BUT ITS NOT CONVINCING.
KINDLY LOOK INTO THE MATTTER

At about 5.30 pm My Indian Railway sponsored CUG Mobile No. [protected] is missing from the Chetla area, PS Chetla, Kolkata-700027. Complaints lodged with Chetla police station No 1512 dt 22.03.2011. Phone model No. Nokia 6300 and IMEI No. [protected].

It is requested to lock the phone and record all calls after 5.30 pm on 22.03.2011 to submit it to Joint CP Ms Damayanti Sen of Kolkata police for its tracking as it is Central Govt CUG and containing many important informations.
Thanks,
Dr P.S.Guha
Chief Medical Superintendent,
Eastern Railway, Howrah

I hereby aseked to railway authority that till date refund status is still showing under process for the under mentioned details,
PNR NO-[protected],
BOOKED ON-1/10/10,
TRANSACTION ID-[protected],
DOJ-2/10/2010,
FROM-HWH TO TATA,
FOR-RANCHI INTERCITY EXPRESS,
REASONS-TRAIN CANCELLED,
SEAT NO-D2/78,
IRCTC ZONE-GGM-1/EZ,
REF.NO-ekt[protected],
TDR ZONE-SER.

why this ticket amount of Rs 89 is not debited in my ICICI bank account??????

When railway authority very well known that train was cancelled from Howrah Jn on that day, it was returned from Kharagpur Jn.Please give me the justification.

Thanks
Anirban Roy
Jamshedpur

I had booked railway e-ticket from mathura jn to kotkapura jn ( pnr [protected] ) for journey on 21.03.11. it was a WL ticket and after chart preparation it showed an RAC status through internet. Now the problems are-
1. Train running status is showing that it is cancelled.When train is cancelled why it was not shown in reservation status.
2.I went to Mathura railway station at 18.45 where i got the information that train is coming two hrs late.
3. I went to the inquiry staff that why the net is showing the train cancelled whereas the railway station is giving the information as train being two hrs late and not cancelled.He asked me to go to res inquiry counter and the staff at res inquiry counter asked me to go back to inquiry counter.Some other passenger told me that the train will probably terminate at New Delhi.
4. the station display was showing that the train is going upto firozpur and there was no information that upto which station train is going. Finally I cancelled my ticket as no proper information was available either from Mathura railway station or through railway website imdianrailway.gov.in.
ALOK VERMA
Mathura
E-Mail: [protected]@gmail.com

TO,
CHIEF COMMERCIAL MANAGAR(REFUNDS)
H.Q., Office, NWR, Hasanpura, Jaipur.

SUB – Refund of amount for waitlisted ticket on which journey was not performed

Respected Sir,

It is hereby informed that I had booked one 2AC - Railway Ticket pertaining to journey from Jaipur to Ahmedabad. The details for the same are as under.

Joureny Date : 14/9/2008
Train No. : 2916
PNR No. :[protected]
Ticket No. : 05335409
Status : Waiting List.

As the ticket was not cofirmed before the journey, I had decided to cancel the said ticket and hence I reached to Jaipur Railway Station and cancelled the same on 14/9/2008. In this connection, I received one Ticket Deposit Receipt No. B001496 from Jaipur Railway Station wherein it is clearly mentioned that within 90 days I will get my money back at my given residence address but the period of more than 2 years have been lapsed and till date I haven't received refund from Railway Dept. till date. During this period, I followed up a lot but no positive reply received from Railway Dept.

In view of the above, I hereby request you to look into the matter personally and help to get back my refund money at the earliest.

Your early action in this regards will highly be appreciated.

Thanking you,

Yours faithfully

(Saurin Dave)
Gandhinagar, Gujarat
[protected]

Anyone can imagine the life without water. Yes there was no water in any of the coaches of Train No. 12212 Train Name: MKI GARIB RATH .
Any one can imagine the horrible situation. Even in the stations like Lucknow, no water was given in the train. Passengers were crying for water in the Toilets.
I dont know what railway want to make us understand.
This is not the single time i have suffered. Even before i have the same experience in so many express and superfast trains in both ac as well as sleeper classes.
Railway plz do something.

Vijay Sharma
Nanda Nagar
Gorakhpur

From last one month I am facing problem with recharge of Smart card,

I am not able to recharge in chennai stations, i have tried in 4 stations(i.e, taramani,thiruvanmiyur, park town & chennai central); this is regarding indian railway;

In central station they are saying that try any other station;

for me smart card is very usefull;

From last two days I am observing www.irctc.co.in, its speed on net is going a patheticaly lowest day by day... most of time its ajax call doesn't ends and i was just watch ajax moving gif rotators only see..attached image.

IRCTC, this is not a request is a suggestion dont harrash passangers with such stupid system...you are very safe because this is India where everything we people take casually but in overseas I could have been sued you...!

IRCTC, if you can not serve a good system then you should stop such harrashing services.

hello sir,
Mai aur meri sister kal 14/03/2011 ko ucchaar exp se Lalgaj se Delhi aarahe the hamari coach no- S2 mai seat no- 62, 72 tha. usi coach mai seat no- 71 GRP ka tha. hamare pass jo saman tha hamne seat ke neche rakha tha. pehle 7:30 ko GRP ke jawan aaye aur ham se tej awaz mai saman hatane ko kaha aur kah rahe the ki apna saman apni seat mai rakhe yaha hum apna saman rakhege to hamare puchne par ki hum apna saman kaha rakhe to to wo hamse ladai karne lage phir baad mai wo chale gaye. lekin wo phir 12:00 am par aaye aur mujhe saman hatane ko kahte kahte mujhe mafrne ki baat karne lage aur kah rahe the ki hum tumhe rail se niche phekh dege aur wo mujhe se aur meri sister se batmiji se baat kar rahe the. un duti GRP men ke naam tha DAYASANKER MISHRA, VINOD KUMAR tishre ne name plate nahi laga rakhi thi aur unohone apni GPR ki seat rupee lekar kuch logo ko de rakhi thi........... mai puchta hu ki GRP logo ki madad ke liye hoti hai ki unehe darne ke liye hoti hai.

i want to make my complaint railway. railway is not now start a new train from somnath to porbandar. why? railway is give new coaches to veraval station. and what's the problem ? why they are not start a train. so i request and complaint to railway and bhavnagar division. plz quickly start a train from somnath to porbandar. and more trains give to somnath porbandar and somnath rajkot local or express trains. bcoz both trains are full of passenger. and everyday trains are full of passenger. in train very crowd so why not give more local trains in somnath rajkot line. so plz....

Mrs. Sulochana Kannan. Retired Graduate Assistant Teacher, Railway Mixed High School, South Lallaguda. PPO no.A/PN/HYB/B/R202.

I am 82 years old. There is a GO stating that a 20%revision of basic pay is due when a pensioner attains the age of 80. One of my former colleagues has got this benefit last month.
When I approached the pension section -schools, with an application, they said that no application is necessary and it will be automatically processed. They also told me that about 10,000 cases have been processed and letters sent to pensioners. I have not so far received any intimation. Arrears for 2 years is also do.
Kindly look into the matter and redress my grievance at the earliest.
Mrs. S. Kannan

I was traveling from from NDLS to BBS on 9/03/2011 vide PNR No.[protected] in SL class, Coach No.S-9. I observed that the hawkers and IRCTC workers charge higher rate in soft drinks, buttermilk and sweet curd packets.One hawker charged OMFED buttermilk Rs10 and OMFED sweet curd RS12, where as the true market prices are Rs5 and Rs7 respectively. To name a hawker putting on IRCTC badge and name plate as H. Mohanta charged Rs25 for a soft drink ,'Mountain dew" in which the maximum retail price was written as Rs22.When I complained in response he said that he had to bribe many railway employees in order to sell in the train. So he refused to sell at the MRP price. Again the employees in the Duronto Express collected money from the passengers in the name of tips at the end of the journey.( I traveled from BBS to NDLS by 12281,on 06/03/2011.)
Please enquire into the matter take appropriate steps in order to remove such irregularities.

We had waiting listed tickets in A/C Chair Car by Dhauli Express(Train No 12822) on 6th March '11(Sunday) from Puri to Howrah leaving Puri at 11:50 AM. We came to Station well ahead of departure time and enquired about status of our waiting listed tickets (W14 and W15).
We went near the CC coach and waited for the TTE to come with hope of confirmation of our two tickets. But unfortunately they were still in waiting list and we could not enter the coach.
TTE was requested to accommodate us as we are senior citizens and my wife was sick. But TTE did not listened to our request.
As there was not enough time to cancel our tickets to get refund and buy fresh ordinary Chair Car tickets, we were forced to travel in general compartment with all discomforts in spite of holding valid A/c Chair Car tickets with us.
I requested TTE to give in writing above non-availability of accommodation in the designated coach to claim refund as per rule book from Railways but he flatly refused to comply.
Our question to Railways Administration is that if they cannot provide proper accommodation as per booking, why they over book and do not spot refund but force passengers to pay without availing facilities? Does it not amount to cheating of passengers?
Our PNR No is [protected].
Our Honourable Minister of Railways is doing so much for passengers' amenities, can we expect refund of difference between A/C Chair Car and General Chair Car fares?
Should our voice reach her through you?