Indian Railways Complaints & Reviews

Dear Sir,
my son was booked one residential type IV flat with booking money Rs.50,000 at Asansol developing by IRWO/Newdelhi. But suddenly the they have calcelled to construction of this type of flat.
so, my son was requested to return his money many times.But stil now it is laying in non refudable condition. plese see the documents attached herewith.

kashinath gupta
Chittaranjan

I have been using ATVM card for my travel between Velachery and Mylapore regularly. I used to get my to-and-fro ticket from the ATVM dispenser in Velachery.
For the past few months one of the two ATVM dispenser was not working properly as the pointer of the touch screen was not recognizing the finger touch. Almost all people were made to use the second dispenser. Today, the dispenser which was functioning properly was totally down with some error message displayed on the screen and people were forced to use the malfunctioning one. It was extremely difficult to get a ticket printed out from this machine. What used to take normally 2-3 minutes to get the ticket printed out took almost 15minutes today.

Will the authorities look into this issue on priority as there is always a huge queue piled up during the peak hours at the Velachery station?


Thanks in advance!

Vijay

I had booked the railway ticket for journey from Jaipur to Kanpur in 3A class on[protected] in Tatkal for journey on[protected] with transition id-[protected](Rail Zone ER) on above mentioned PNR NO. Payment of Rs.2178/ was made through I Cash Card.
Train was late about 24 Hrs(Indefinite Period) from starting station Jaipur and decided not to travel on same train due to urgent work at Kanpur.on[protected].
I had lodged the TDR claim as per IRCTC rule on[protected] and IRCTC farwarded to Indian Railway.but so far Indian railway has not setteled the claim. So many reminders were sent to IRCTC by me and IRCTC has also sent reminders to Indian Railway Railway on 22-Dec-2009 .and already issued Reminders on 01-Sep-2010 and 07-Oct-2010 and 10-Apr-2010 and 13-Jul-2010 and 19-May-2010 to concerned railway to chase up the case.But despite reminders by IRCTC but refund is yet for settled the claim by Indian railway .But so far Indian Railway has not setteled the claim and also not replying from last 14 Months.to IRCTC.
You are requested kindly kindly take necessary against Indian Railway to settle the claim urgently..

Yours sincerely
HARSH MAHESHWARI
[protected]@rediffmail.com
Subject: Re: I am filing complaint against irctc in the cinsumer foroum
From: tdrprocess <[protected]@irctc.co.in> Tue, 14 Dec 2010 11:49:21
To: You
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Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/ER Railway on dt. 22-dec-2009. Refund yet not received from concerned railway. We have also sent a latest reminder with all the papers pertaining to your refund case to concerned railway on dt. 02-Dec-2010 to chase up the case. As soon as refund, if any, received it will be credited to your card account..
Regards,
Sajjan Kumar Kashyap
Executive/Refunds
[protected]@irctc.co.in
Subject: Reminder Email From IRCTC
From: [protected]@irctc.co.in Thu, 02 Dec 2010 12:17:59
To: You
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Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/ER Railway on 22-Dec-2009 .We have already issued Reminders on 01-Sep-2010 and 07-Oct-2010 and 10-Apr-2010 and 13-Jul-2010 and 19-May-2010 to concerned railway to chase up the case.But despite reminders refund is yet to be received from the concerned railway.Now we have sent another reminder on 2-December-2010 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
With regards,
TDR TEAM

This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
(1) Email Us at [protected]@irctc.co.in

Honable Railway Minister Ms Mamta Banerjee,

I, Madhu Shukla was travelling with my family (8 members), by Kalka Mail (12311) AC 2 Tier, PNR no. [protected], [protected] on 24/01/11 boarded from Howrah to Allahabad.

On the train's sheduled stop at Dhanbad station at around 11.45 pm, I woke up by a sudden noise to find my Laptop bag containing; Compaq laptop (value Rs 45,000.00 on purchase), Tata Photon ( value Rs 1,400) & cell phone charger ( value Rs 1,000), being stolen from the overhead rack by a tall hindi speaking man, who then rushed to the compartment door of the opposite side of the plaform. I rushed behind him calling him out, found him opening the door & tried to retrive my laptop bag from him. He snatched it back, hit my left hand with a pistol and jumped on the tracks threatning to kill me.

There was no RPF/ police force or attendant present to address the situation and the connecting gates to other compartments was also open. My call for help woke up the other passengers but the train had already started leaving the platform by then. On my family's call for help, the attendant with the COR Mr. Md. Sallaudin came and made me write a complaint & also register an FIR.

Madam, I being a woman entrepreneur of a small scale enterprise, had all my work data and details of on-going projects stored on the laptop. This theft has been a huge blow to me both personally and professionally and I feel helpless as neither my laptop nor my valuable data can be retrived. I feel cheated as I have always been travelling by AC 2 tier so as to ensure personal safety & safety of my belongings. I was under the false impression that security forces in AC 2 tier would avoid life threatning situtations & theft of this kind.This incident has left me scared for my life while travelling by rail and work while travelling now seems impossible.

Thanks & Regards,
Madhu Shukla

Sir.
I am also having a complaint. I booked two tickets from Trivandrum to Guruvayoor on15.1.2011(Departure -Night 11.15 from Tvm) in 2nd AC sleeper waitlisted as 3 & 4. I reached at Tvm station at 11 .15 o"clock. But waiting list not cleared and TTR not allowed me to travel in that train.Next day morning I presented the ticket for refund. But the authorities rejected the claim by saying that 6 hours passed from departure time of the train. Sir, is it justice? Railway has no loss relating my ticket. Another passengers travelled and so the waitlist not cleared. I have suffered physically and mentally so much. Why cant Railway refund the untravelled (paid in advance) fare about Rs.1300/-.? Here, the cancellation is none of my fault. I am ready to travel. Railway not permitted for W/o clearance of waitlist. As such Railway is liable to pay the fare at any reasonable time when I claimed. The common time lag of 6 hours not applicable here. If iam cancelling a sure ticket after departure of train it is O.K. Here I am compelled for cancellation. Common justice is to refund my fare urgently. Who will redress this grievance Sir?
Valsan PM.. C.Poil.P.O. Kannur 670502([protected]@gmail.com)

I had send one Motor bike from NewDelhi to Coimbatore by train vide Way Bill No.0053011 dated[protected]. Since I wanted it to be bought along with me, as directed by the parcel clerk, I took the bike two hours before the actual departure of the train and made the booking. I was given the assurance that it will be carried in the same train in which I was travelling ( PNR No:[protected], Ticket No: 26635636, train No: 12626 Kerala express dated[protected]. On arriving at Coimbatore station I came to know that the said item was not loaded in the same train. Until 10th January I used to enquire every day at the parcel office and used to get the same reply. There after I could make an enquiry only on the 19th and I was informed that the bike was brought to Coimbatore on 11th January. I had to pay a demurrage of Rs.1990/- vide Money Receipt No:940637 dated[protected] to get the bike released.
I would like the answers to the following Questions of Mine.
1.Having told by the booking clerk and taking all the pain to book my Bike 2 hours before the departure of the train, why the bike was not loaded in the same train?
2. Why the bike once it arrived in Coimbatore Junction even though the address and telephone number was given, no effort was made to contact me?
3. Indian Railways is sole responsible for the late arrival of my Bike and why railways does not take a responsibility of it and instead charge me on a hourly basis?
4. I was told that the bike will be kept only for 6 hours once it arrives and from then it will be charged? On What basis will I know on which train my Bike was coming when actually it was intended to come on the same train I was travelling?
Hope you will answer my queries.

Sajith John Abraham.

I booked two seat in Train No.16382 from Kottayam to Alwaye to undertake the journey on[protected], The booking was made thru internet vide PNR no,[protected]. The schedule departure of the train from kottayam station is 11,40 Hours.. The train was running late by more than hour but no announcement was made till 12,40 Hours. Inquiry counter was unmanned. with the great difficulties I could get information from fellow passenger at 12.50 Hours that the train has developed some technical problem. I tried to reach to Station Master but the office was closed. The police picket at station is of no any use as the police peaple were not at all helpful. I was traveling with my wife and to catch a flight from Kochi Airport I had no other option but to engage a taxi at that point of time as the arrival time of the train was not till 13.00 Hours. Since I was running short of time and it was not possible for me to get the Confirm Ticket canceled, My repeated request to one of the counter went in vien as the counter staff insisted for standing in the queue despite the staff was not having any passenger in his counter. Since the train was running late and would not have reached on time at my destination,all probability I would have missed the flight at 16.00 Hours. Now I request that I may be refunded the amount of Ticket which I could not use for travel due to deficient service of the Railays.

R/Sir,
I Mr. J D.JOSHI, Citizen of India, traveled as on 22/01/11 which schedule time from Ahmadabad was 23:55. My PNR NO.[protected], TRAIN NO. 12833. Coach no. S-12.My travelling start from Ahmadabad to Nagpur (Maharashtra).
Sir, I was very disappointment for the service and attitude of pantry car personnel. Initially there was no order taken by any of them till 12 p.m., when they take order, they serve food at 13.00 pm and which was very low grade and having only 2 chappati in that meal. for that they charged 50/- Rs. when we ask them for bill of that food, they were neglecting. During the journey i asked them about bill approximately 08 time, but no positive answer from them. at last one of passenger from west bengal who is travelling with us, call central railway officer and request them to meet us at nagpur railway station, when we reach there. Lot of passenger in our bogue launch a complaint to designation authority from nagpur sation master. I wish attached my complaint with those people.There was an instruction plate near entrance and exit gate of our bouge in which toll free no. was mention by railway, which was erased by some people.
Sir, we expect from your kind honor to look into the matter as most urgently basis. As we know that" CUSTOMER AND CONSUMER IS THE KING OF MARKET".
Plz. note the complaint point as below:-
1. Poor quality of food,
2. Poor service,
3.Non-supply of bill,
4. Arrogant attitude by pantry personnel,
5. Over charging of products.as compare to quality and quantity.
Hope your kind honor will give us right justice in this matter of cheating and misbehavior
thanks and regard.

MR. J D. JOSHI
.

i writing about complain against indian railway parcel system. i have booked a parcel (A Hero Honda splendor+) thru railways parcel service on 05th Jan 2011. (Billti number K 108320) at Barmer Railway station. It was to send from Barmer to Etawah. distance between them 850 km.

At the time of booking external agencies were asking for extra money to sent that on the same day. But I denied saying that I would pay only the money which is determined by railway. I booked the parcel and I was told that it will be sent in next two days. but till date 23 jan11 i have not received my Bike at Etawah.No body says at Barmer Station and Jodhpur Station about my bike delivery status. I am going to marriage in next month . i fell very sad about Railway parcel system, i think there should also have ONLINE PARCEL BOOKING SYSTEM like railway ticket system. please take necessary action
Parcel Booking detail
Arun singh
billti no:K 108320
bike no: RJ-4 SC -5153
booking date 5-1-11
via : barmer -jodhpur-agra fort -Etawah

This is to inform you in brief that the undersigned along with my brother Shri Subrata Paul, his wife Smt. Mili Paul and my ailing mother were returning to Kolkata from MUMBAI by 12151 Dn SAMARSATA EXPRESS on[protected] after medical check up of my mother Smt. Gayatri Paul at the Tata Memorial Cancer Hospital. My mother is a cancer patient and she was administered Chemotherapy treatment there.

We were travelling in a AC II tier – in coach no A1, Berth No. 13,14,15 and 11. Before alighting in Howrah station (near Santragachi station) we detected that our suitcase which had all the money and medical documents of my mother along-with PAN card of Shri Subrata Paul, debit cards of both the undersigned and Shri Subrata Paul etc. was stolen. We do not know when the theft took place. The suite case was locked and kept tied with chain and lock. The theft was done in such expert manner that we were completely unaware of it till we examined our luggage. The theft in all probability took place between Bilashpur to Rourkela.

We had informed the railway authority immediately on arrival at Howrah and have submitted written complaint (copy attached). We have indicated a fellow passengers Shri Shakti Shah (PNR No.:[protected]) who boarded the train at Kalyan and was walking with a crutch. He changed his berth no 10 (upper berth) with our berth no 11. Later on we came to know that he had two companions who were travelling in the same compartment. They apparently got down at ‘JHARSUGUDA’.

I may add here that the coach attendant was not of any help. Most of the time we found that the door of the compartment was kept open. We did not find any RPF or GRP personnel in the compartment.

The reason for seeking help from you is mainly to retrieve the valuable medical documents of my mother, ATM –Cum-Debit card (belonging to the undersigned & my brother) and most importantly the hard earned money, amounting to more than Rs 60,000/- (Rupees Sixty thousand) only which was saved for immediate requirements of my ailing mother.

Copies of the FIR for theft along with written application to the O.C, Shalimar ‘GRPS’ (duly receipted) is enclosed for your ready reference.

The incident took place on 13-14 January, so far we have not received any feedback from the railway authority.

We implore you with folded hands to convey necessary directives to the O.C. Shalimar GRPS for an early and proper investigation with a view to track down the offender and help us salvage our mother’s Medical Documents and the money together with MEDICLAIM policy of Shri Subrata Paul and his wife Smt. Mili paul (Policy No. 030600/48/09/06/00005348 o[censored]nited India Insurance Co) at an early date. Especially the medical documents of my mother is o[censored]tmost importance since she is a cancer patient and has to undergo routine checkups regularly. Loss of these documents may cause serious problem for carrying out her treatment.

In train no.2484 .ASR /KCVL express..

we book and pay for for 2nd Ac coach then have full harrased journey all the way from goa to chandigarh and back journey also.they make half coach 2nd and half coach 3 Ac leading to confusion in seat no..and availability..during whole 2 days journey,,,ridiculous behavour in such 200 crore populated country ..u don,t have even 2 separate coaches for Ac..such 2470 km jouney..that too after paying..

we want permanent soltion to this train ac coaches problem..
since we r regular visitors for gonng to home chandigarh from goa..

Iam an Air Force Personnel and Iam on leave from[protected] to[protected] at kalyan junction,I wanted to transfer my bike to my home town at kalyan thats why I booked the bike from ambala to dadar junction on[protected] so that I can recieve it at the destination myself and get the registration done here,that was the only pretext of taking leave.I had booked myself my motor cycle Hero Honda splendor on[protected], after that i had been regularly enquiring about the reciept at Dadar terminus but they are not in reciept of motorcycle till now.On further query by the parcel office at Dadar ambala parcel office stated that the motorcycle has been loaded in the train to nizamuddin, further no more deatils are known that where the vehicle is right now and even parcel at Nizamuddin is also not giving the right picture, this is highly irregular and i will be in trouble if I dont get my motorcycle before completion of my leave,please make necessary arrangments for loading my bike to Dadar terminus,please accord priority.My Parcel Way Bill No is H 848429 dated[protected], booked at Ambala Cantt to Dadar Terminus, Item One Hero Honda Splendor Bearing Registration No CH 03Q 6790.

MY SELF SURENDRA MANDAL STAYING IN MUMBAI,MY NATIVE PLACE IS IN JAMUI JUNCTION AND YOU ARE REQUEST TO GIVE HALT AT JAMUI STATION OF TRAIN NO 12362(CSTM ASANSOL EXPRESS) BECASUE THERE IS NO SUCH STOP BETWEEN KIUL TO JHAJHA, THEREFORE SOME OF THE PASSENGERS WANT TO ALIGHT BETWEEN THAT STATION LIKE JAMUI JUNCTION AND JHAJHA JUNCTION DO THE NEEDFUL.THERE IS NO ANY TRAIN BETWEEN MUMBAI TO ASANSOL JUNCTION SO PLS REVERT ME MY MAIL ID IS suren.[protected]@rediffmail.com

Dear Authorities,
With a great disappointment and grief you are being informed that there is the biggest anarchism which I have ever seen in my life. The incident usually takes place in HAD (the train which tends to DELHI from HATHRAS KILHA). No security to ladies, kids and Senior citizens. No law and order. People after the Aligarh Junction (especially in between KHURJA JUNCTION to GHAZIABAD JUNCTION) start misbehaving to fellow passengers and sometimes things lead to fight as well. I have seen the incident that a Railway Police staff guy asked a senior citizen to leave his place for him. Hope there is humanity in our country called INDIA. I cannot speak about the staff as I don’t find the words to explain their cheapness and corruption. They misbehave at ticket windows for small change or sometimes even for one rupee which they are supposed to return to any passenger, after deducting entire ticket cost. Please not that most of the public at Hathras or nearby do farming so called farmers. You must value there single paisa as well.
Please visit following link as well.

http://www.amarujala.com/city/Hathras/Hathras-2513-7.html

We know that we have the law but it should be followed and the authorities are there to make it follow.
Thank you

Dear Sir/Madam

I had booked ticket from Nagpur to Pune for undertaking journey dated 2810/2099 having PNR Number: [protected] from credit card of my younger brother Pranav Meghal. I have already claimed for return of the fare of Rs. 1131 since the train was late more than 3 hours. However, despite constant communication with IRCTC as also with the railway authorities, it is regretted to inform you that so far i have not got the refund of the said ticket. The other details of the ticked and the train number etc. is given in the attached image, kindly find the same.

In view of the above, I request you to takeup the matter on urgent basis since it is more than a year now.

Amit S. Meghal
[protected]
[protected]

To
Indian Railways
Dear Sir,
Today on 16.01.2011 I boarded Vikramshila Express (12368)from Anand Vihar terminus in AC first class for Bhagalpur. It was surprising to see lot of rats roaming around on the floors of cabin. I talked with cleaning staff who was putting room fresheners here and there. I asked them to do something for rats. It was surprising to note that they were handicapped about rats as housekeeping checklists were for mosquitoes and cockroaches and not about rats and do not have anything for rats. Serving pantry staff told that lot of rats are in pantry and they come from yards to coaches .
I think something needs to be done about rat threat to Indian railways. I have raised my complain about the matter on housekeeping feedback form given by Sh. Bibhas Kr.Sah Sup. housekeeping and coach attendant Santosh Kr Pandey. Staff were nice and cooperative but unable to do something about it. I will like to bring rats in the agenda of housekeeping. Lot of railway staff see rats every day but do not feel to tell about it or if they tell no one is listening. Irresponsibily about betterment of services to the passengers it is bad . I Feel some one is responsible and I want to communicate to him. My mob no. is [protected].I want to listen that some thing is done by railways to resolve the issue..
R.C.Gupta
PNR NO[protected]

theft in Rajdhani.......laptop and digital camera by breaking locks......KOLKATA HOWRAH RAJDHANI*** STAR TRAIN OF INDIA. Its a same for all indians like us.
We are coming back from honeymoon in New Delhi- Howrah (kolkata Rajdhani) on 10-1-11.We found (IN THE MORING -WHEN JUST KANPUR STN. HAD CROSSED)our trolly bags locks break and Laptops(Dell Inspiron model black and Silver) and Kodak digital camera with many many new articles lost on 11-1-11.Police didnot help us atall for looking up the lost materials.
as for that We have launch FIR after reaching Howrah Station.
THERE IS NO SECURITY ON THE TRAIN TILL MUGHULSORAI FROM DELHI.
R.P.F. denied to take neccesary action on time and to take F.I.R.

We have lost all our Honeymoon pics and videos .... ;(

Its a same for aLL the indians as for train Like RAJDHANI EXp class 2A.

Any body have found this Item or buy second hand please return.
[protected]

Dear Sir,
The undersigned is trevelling by the swarnajayanti Express on dated 10th January, 2011 from Visakhapatnam to Jhansi. Train is running in time. Boarded TTE from Bhopal station has started booking tickets of Birth no. 25,26 & 22 of B.1 AC 3 tire compartment on 11th morning. My PNR No. is [protected]. Advanced booked passenger were trying to ocupy the advance alloted seats by the TTE.
The undersigned has consulted TTE to tell about the fact. In reply of the undersigned TTE has responded that Chart is not visible as it is not clearly writen by the Railway so it is happening.
My sincer request is to the Railway Government that these type TTE should not given in AC compartment as they are allowing unreserved passangers to trevel in AC compartments and they disturb the reserved passangers.
With Regards,
VS TOMAR,
37-11-42,
PR Garden,
Visakhapatnam,
A.P
Phone No.[protected]

I was travelling in Train Punjab Mail dated[protected],from Vidisha to Kalyan.
I was having waiting ticket in hand during boarding.My waiting no is 11.My PNR no was [protected].One birth was vacant till burhanpur so i slept on that birth till burhanpur station.One TC (Muslim...) asked 200 rupees at Bhusawal station for confirmation of berth,but I irefused to give money to him.After refusing money he has not confirmed birth to me and given to another person immediately,whos has given him 200 rupees.
PL take strict action against all those TC who demands the money from passenger.
Thanks & Regards
Aanand Jain

My uncle was traveling by UDYAN EXPRESS (6529) ON 7th November, 2010 by 2A class from Dadar To Banglore when they reached at comparatment they show there was not seat no 47 and 48 in coach which was alloted to them he is senior citizen but T.C. not take any care or allot seat at night he allot seat so how the railaway allot seat which is not in coach.