Indian Railways Complaints & Reviews

my name is swanand IRCTC says all the biscuts chocolates and paked itmes should be sold on printed MRP rates. but the IRCTC food stall at solapur station charges more than MRP rates. this is not a good sign of business and all the railway working staff is courppted even the catering inspector Mr Kamthan asked for bribe of Rs 3,000/- per month from a Canteen owener at gulbarga station. The station supritendent of gulbarga railway station makes sure that most of the tarins are blocked on platform 2 and 3 when platform No 1 is emepty where the passenger cant get anything. when requested him to block trains on platform 1 he asked for bribe of 2000 rs. so please have a look in this matter.

Dear Sir,

I went to Kirti Nagar, New Delhi Railway Reservation Counter on dated 9.02.2008 & 10.02.2008 for ticket booking for Train No. 2555, Gorakhdham Express from Gorakhpur Jn. to New Delhi jn. for the journy date 20.02.2008 and for Train No. 2556, Gorakhdham Express from New Delhi to Gorakhpur Jn. for the journy date 14.02.2008.

Before going to reservation I have verified the availability of Seats on the Internet, I have found that 79 Seats are available. But the reservation clerk forbidden to give me the ticket and told me there is no ticket in the date of 20.02.2008 and he also told me that waitting tickets are also not available in this date. He has given me only waiting ticket from one side New Delhi to Gonda Jn. for the journy date 14.02.2008.

I think this is the most currepted behaviour by the Indian Railway's Employees and management.

You are kindly requested to search the booking clerk and do the needful action against him/her.

Hope for your neccessary action against this type of curruptions in the Railways.

Thankin you.

I am looking for Gorkhadham exp 2556 which platform no.standing ?

sir
There was mis bheavior by the ticket collecter in train no 1016 train borad from gorakpur to jhansi on dated 12.04.09
my aunty named manju singh s7 coach breath 17 and her sister in the same coach berth18 the had booked on line and they had the identy proof but also tt didnt a low them the had to pay extra and had to take new ticket with fine as themy aunty was pregant woman she was carrying 8 month but he didnt show any mercy instead started abuse her so please i request you to please take action on this

Indian Railways — corrupt officials

At palanpur railway junction (banaskantha, gujarat) the ticket booking counter has corrupt officials..they book the tickets of agents but refuse to book the tickets of simple person.they will mishandle them but will take form of agents from behind the counter.

I'm looking for Ashish kumar srivastava working at a senior post in Delhi and his wife working with Indian RailwaysIRCTC in Delhi. Would be a great favour if I' sent their email add or phone nos. as i've lost

Sir, I got reseservation of 2nd class AC in Sangahmitra express from Mughal sarai to Bangalore.But train was late by 6 hrs so I cancelled the journey and return the ticket to station master as Ticket Deposit Receipt next day.He told you will get the money by cheque after 3 months as ticket was taken through credit card payment.But still I didn't get the money .Pls tell me what to do to get the TDR money.

To Whom It may Concern
Ticket reference PNR No.[protected]

Dear Sir,
An AC III ticket has been booked from BOI to NDLS and boarding at MLDT vide reference almost three month earlier.At the time of booking, Availibility has been shown from BOI is 12 nos. at AC III.But when I booked the ticket from BOI and Boarding at MLDT.Then We have got WL/1 and WL/2.

The undersigned is looking for the reason of Waiting Tickets although we pay the reservation amount and 12 nos. A/c III tier is available at that time from BOI.

Looking for your kind Co operation.

Thanking You,

Yours Faithfully,

Subhamay Paul
Jr.Manager (projects)
Steel Authority of India Limited.
Mob No. [protected]

Dear Sir,
This is to inform you that , i was try to book the ticket from (23.12.2007)chennai to madurai in online (tuthcal ticket). But i am not able to get the ticket . Because of the receasone your website very very...................slow like HILLS TRAIN. Pls Take a nassasary action.

To,
Manager
Indian Railways
Subject :- Ticket Refund
Dear Sir/madam,
Ticket Details :-
PNR No. :[protected]
Train No. :- 2462 ( mandore express )
Dated :- 21/04/2008
Ticket no. :[protected]

I have book the ticket of railways on 20/04/2008 at status of WL/15, my travelling date is 21/04/2008 at time of chart perpared, my ticket is not confirm ( WL/7 ), one of my friend is going to jaipur ( by road )he says i drop you the jaipur, there you can take bus for delhi, i immegately gone to jodhpur station counter for the refund, but they have not given my the refund back they says ( it will not refund the because system is hang ) i ask him can i refund the ticket at jaipur station, he says you can refund the ticket at jaipur station there is problem, then i will go to jaipur station i think around 2:00 clock, and person who is setting on 10 no. counter, he says i will not give you refund, you have to take the refund from jodhpur !!
now sir, you told me where i go, for this complaint !!!
please help me out on this circle !!
i very much fed-up for this behavouir like this !!!

Thanks
Amarpreet SIngh
Mobile :- 0091-[protected]

Dear Sir,
I have not received the refund for the refund order no 002646A dated[protected] for Rs 1125.00 from east central railway Hajipur Patnareference no of east central railway RC/DHN/ECR/TDR/1080/11/08 dated[protected]

Thanking you

Sneh Pathak

sir,
due to some unavoidable circmustances i could not travel on date which i have booked through e- ticket, pnr no.[protected], train no.8030/SHM LTT EXPRESS from tatanagar to durg. dated 28/02/2010 booked on 18/02/2010 from bhilai.
so you are requested kindly file a tdr and give the claims as soon as possiable.

Dear Sir,
I booked a ticket from Delhi to Dound by train number 12628 Karnataka express, travel date as 22 Dec 12, and PNR is[protected]. However it was not confirmed and stopped at WL 8,9,10,11. I got this info when I reached New Delhi station at 8:00 pm, and I checked with TT on station and he suggested taking general ticket and checking with TT on train whether any seats are available help with accommodation. When I checked with TT on train but was not traceable at the time of train departure, hence we sat in general compartment (with two female member, two kids and luggage). I noticed that, it was not at all possible to travel further in General compartment, I got hold of TT at Bhopal and got a receipt to travel in Sleeper class without confirmed ticket and I moved my family to sleeper coach and travelled sitting at various seats whichever is vacant. During getting ticket at Bhopal I asked TT/TC about the refund for this non confirmed 3AC ticket and he confirmed that, full amount will be refunded and can be done at Pune.
I checked at Dound after getting down at 9pm on 23 Dec 12, at Ticket reservation counter ticket issuing officer told me that cancellation counter is closed now, come at 10 pm tomorrow i.e. 24 Dec 12. As I am residing at Pune I checked at Pune station and Mr. Tiwari at first floor of internet ticketing counter, told that “this ticket cannot be refunded here you have to contact Delhi station for this”.
I don’t know what is the procedure to get refund for this ticket? When I checked online I found that tickets can be cancelled at any station. Ultimately I spent around INR 8500/- (5570+936+2000) to travel to Dound that too sitting in general compartment and sleeper coach. This is not at all justifiable.
Hope you understand the situation and expect that you will help me getting this refund asap.
Thanking you and expecting your speedy solution
Regards,
Suneel B Patil
[protected]

Dear sir, I want to inform you that on 21st Oct 07, we travelled by the Janshatabdi from dadar to thivim. but the catering in this particular train on that day was really really terrible. the food was unpalatable as it was not tasting good. the veg fried rice was just boiled fat fat rice with some miniscule pieces of veg in it and it tasted bad. The waiter were wearing yellow T shirts and were very very lethargic. Infact when we came back by the madovi express on 1st nov from thivin to dadar the food was delicious. even k0nkankanya has some good caterers and good food. so please please sir kindly look into this matter and check for your self as i feel they are only cheating public but charging too much for this lunch even their seera upma was bad. not like the others. i hope you will look into this as the next time we travel we can have some good food thank you very much.

To:
Attn:
Sir,
OFFER FOR USED RAILS AND SLEEPERS(HMS 1 & 2)
It is our esteem pleasure to notify you the
availability of the items referenced above which we
have been authorised by the Nigerian Railway
Corporation(NRC) as a 'Government Lincenced
Auctioneer' for disposal.
The quantity is over 800,000 metric tons at affordable
price.
However, if you are interested, you should please
contact the under-signed for details.
We assure you of a good business transaction as we
await your response.
Yours faithfully,

Dear Sir,

I the undresigned Vinay Sukla is working as a manager in a pvt firm as Executive Marketing & I am a regular traveller in train to various destinations on official tour. on 07/11/2007 I had been to your Banashankari Reservation office around 2.45 p.m and was waiting in the line to get my turn to book tickets. I noticed there was an argument between the counter clerk lady who was sitting in the counter No. 1 and the passenger (who was aged around 22-25 years old Boy) and the passenger seems to have used some bad word (if I am not mistaken) for whiich that lady had come out of the counter and hit him with her slippers. even when I tried to convince her along with the other passengers who had come to book their ticketsshe was not convinced and dragged that boy inside the cabin and tore his shirt and tickets too. even after this scene she refused to give him a duplicate ticket. I would like to bring to your notice that in my so many visit to the Banashankari Reservation office i found the same lady is very arragent with even senior citizens also many times i skip my turn if i happened to go to her counter. after seeing this in the reservation office i didnot book my ticket and had to go to my destination by air. after my return i tried to lodge this complaint one of my friend gave me a mobile number [protected] which happend to be a vigilence officer Mr. B.N Dattatreya he said we have to contact only Divisional Railway Manager for these kind of complaints and he is taking care of complaints only in the case of curruption and he gave me Divisional railway Manager's No. which is [protected]. I have been trying to get in touch with that number nobody is lifting the phone. I am writing this letter as a comlaint on the lady who was working on couner No 1 on that day on be-half of the entire public to take action against that lady to avoid such shameful activities in the public place in which elderly persons are respected and also to get a good disipline with public servents.

Hope to see a strong action .

Regards,


Vinay Sukla

Subhas Kumar patodia c/o 26.11.2007
Indian overseas bank,
Regional office
10, ashok marg,
Lucknow 226001

The General Manager,
Indian railway
New Delhi

Sub: complaint against your railway staff
Ref: ticket no 30754150, p n r no. [protected], train 2328

I was traveling from Lucknow to Howrah by upasana express sleeper class with my family that is myself and my wife and my daughter on 11.11.2007.
The ticket was booked on 28.9.2007.
I narrate below the horror and horrible journey detail.

1. The train reached late Lucknow by half an hour and when we reached near our seat with great difficulty coach no. S 6 berth nos. 21,22, and 24. We find it was occupied by the unreserved passengers who did not care to give the seat to us despite our confirmed tickets.
2. The train waited for 10 minutes at Lucknow and left . No TTE was visible.
3. There were about 200 approx unreserved passengers in the coach and you can understand our position that how the journey was undertaken with no seat despite having confirmed tickets. I had to travel till Varanasi in a standing position with my family. It was a 5 hours journey . It was night time . My wife was not keeping well and my daughter got a nervous break down. At the same time , we had worries that how safe is our luggage which was dumped.
4. Like me there were several other passengers who had confirmed tickets but occupied by the miscreants who did not have any tickets at all.
5. The railway failed to provide me the reserved seat booked about one and a half month back.
6. The railway failed to provide reasonable safety to me , my family, and my luggage.
7. The toilets were soiled and broken . The luggage was inside the toilets also kept by unreserved passengers and there was no toilet available which can be used by the passengers.
8. The railway failed to provide basic amenities like clean toilets , water etc.
9. there was no RPF men , no TTE throughout the journey
10. Somehow at Varanasi , we could get sitting place but no place to sleep because still our berths were occupied by the unauthorized passengers.
11. The train reached madhupur late by 1.30 hours at 12 noon [scheduled time 1030 hours ] and halted there. One hours passed , two hours passed but the train did not start. There was no announcement .
12. As stated earlier due to this trauma , my wife health deteriorated further. Still there was no TTE . It was 4 p m that is train halted for 4 hours at madhupur without any information. I took a risk and went to the main platform to ask the reason . There was no response from enquiry . The person directed to station master who was not on seat. The deputy station master stated that he can not say when the train will start , despite halt of 4 hours . He told that there is Bengal bandh problem . The train may leave even after 12 hours. When we asked why there is no announcement for this . He stated that it is not his job.
13. As my wife was not keeping well , I decided to break journey as I can not wait in the train for an indefinite period.
14. I requested to permit break journey as the condition of my wife was not well , the Dy stationmaster who directed to enquiry who again directed to Dy station master but he did not permit for break journey as it is not in the rule.
15. But halting the passengers who paid due fare without his fault is not the railway problem.
16. Then I asked to refund the difference fare at least . this also out dy station master and ticket babu refused that it is not in rule as the train is not cancelled [ even though it delays for 12 hours , the customer is at railway mercy he has to be caged in the railways]
17. The name of person to whom I talked at madhupur , Mr. Ranjan TTE of madhupur station. Station master not on seat , Dy station master did not tell his name [ may be not in the rules of railways], s k shyamal Bose ticket clerk.
18. I enclose the photocopy of ticket you will find no endorsement of any TTE
19. I enclose letter written to madhupur station master for refund who stated refund is not possible. The complain book was also not available at dy station master.
20. in view of the difficulties stated as above faced by me , I seek following remedies:
a. Rs 50,000/- as compensation for mental agony , harassment faced by me , my wife and my daughter .
b. Refund of fare Rs 1137.00 in full as railway did not provide me berth despite reservation.
21. I seek your immediate reply failing which , I may be constrained to take steps with Ombudsman / under consumer forum.

I also like to know about the steps taken against the delinquent employees who failed to perform their duties.
The complaint/ claim is sent by e mail followed by hard copy and documentary proof

Yours truly,



S k patodia


Cc to the ministry of railway Hon’ble Sri Lalu Prasad ji yadav for his kind information
Cc to the CNBC channel: khabardar for necessary information

Dear Sir,

sub: NO PLATFORM, people suffereing.

I am residing at Ekambarakuppam village - Nagari Mandalam - AP. which is onthe way from chennai to tirupathi, next to tiruttani station. Our village has well developed in last 10 yrs b'coz of railway department hence Most of the trains stopping are there like SAPTHAGIRI EXPRESS, GARUDARI EXPRESS, TIRUPATHI FAST PASSENGER, KACHIKUDA EXPRESS AND ETC... and our people use the above trains to reach chennai within 2 hours travelling for hospitalisation, for business and for education. But last 10 yrs our People are suffereing very much because there is no platform ( which under half constraction nearly 5yrs, still it is not yet completed).
Hope the honorable ministry & honorable concern department officers will take the favourable and necessary steps immediately.

Await your positive reply asap.

Rgds,
Ramesh

I had taken one Tatkal ticket from IRCTC on 8th July for my brother .After that I found, that train is not running for few days.Immidiately, I have called to IRCTC on 10th July, "they told to cancel the ticked and take coromandal ticket."
So, I have canceled the ticket, but they gave refund only 271 Rs (deducted 1100 Rs. because tatkal ticket)
Why, I pay that amount for canceled ticket.
Ticket Information:
Pnr Number [protected] Transaction ID [protected]
Train No 2704 Train Name FALAKNUMA EXP
From Station GUNTUR JN(GNT) To Station HOWRAH JN(HWH)
Date 12/7/2008 Class 3A
Boarding GUNTUR JN(GNT) Resv Upto HOWRAH JN(HWH)


Banerjee

[protected]@irctc.co.in wrote:
Dear Customer,

Thank you for using IRCTC’s online rail ticket booking services.

An amount of Rs.271/- towards the refund for the cancellation done on
10-Jul-2008for Ticket vide PNR [protected] has been for credited to
your account. You are requested to please check with your bank regarding the same.
We regret the delay if any, in crediting back the
refunds.We solicit your continued patronage to our services,

Warm Regards,

[protected]@irctc

ASHOK B.GHATE ( ADVACATE )
M.A.LL.B.
OFFICE :- New Maruti Chambers. Res. A 2-3 Vikram Apts.
Disrict Court Compound, Nashik . New Adgaon Naka, Panchvati Nashik


To,
The General Manger
Central Railway
(Administration Wing)
Mumbai V.T.

From: Mrs. Abhaya Prashant Patil
Alice Abhaya Ashok Ghate
D- 206, Maheshwar Building
Nilkanth Valley, Dutta chowk
Badlapur – ( W)
Thane –

Through : Ashok B. Ghate ( Advocate )
A- 2/3 Vikarm Apartments,
New Adgoan Naka
Panchavati
Nashik.422003

Sub: Complaint Cum Notice in respect of rude and shameless behavior of your staff Senior T.C. Mrs. Shraddha Mhatre at DADAR ( Mumbai ) Station


Today My daughter who is working in a Private Company at Andheri she is having child of one year old who stays with us at Nashik.She used to Visit him every Saturday – Sunday.Today i.e. on 13/09/08 she came to Dadar station at about 3.15PM to know about departure of Dadar – Nagpur – Express.Before entering on the plat form your staff Mrs. Shradha Mhatre a senior T.C. asked for Ticket / Pass, when she showed passes No. 942E9D4 Valid till 22/09/08 From Kalyan to Nashik and another pass from Badlapur to Andheri[protected] Valid till 09/10/08 your officer illegally refused to accept those pass and demanded Rs. 250/- from my daughter. She was not having that much amount with her she requested and told frequently that she is having valid passes still my daughter was abused like third class mentality. she was crying, requesting to her as she was not at faultand she wanted to go by Dadar Nagpur train. Still your Sr. T.C. Mrs. Mhatre detained her unlawfully and mentally harassed her and gave her wild treatment. your other staff members also supported Mrs.Mhatre and tortured her illegally for which they can be prosecuted for is use and abuse of power. when she contacted me over phone I could here the conversation going on with them and crying and convincing talk of my daughter. Your staff refused to talk to me over phone and threatened her to send to custody and snatched her hand. This type of behavior is very illegal and shame full.

Latter on your staff realized the mistake asked her to pay Rs. 50/- for no-fault. when she asked for receipt your staff gave receipt for false charge of excess luggage in fact there was no luggage with my daughter.

This type of behaviour is illegal and liable to be prosecuted under criminal law. Before taking any legal action against railway and concerned staff if written apology is received from your staff within 15 days from receipt of this notice not received legal action will be initiated accordingly.

You will be held responsible for further consequences and expenses I this matter.

Date ….14/09/2008

Nashik. Advocate




Complainant

Have had a bitter experiance today morning at the Chennai Central Railway Station & wanted to convey the same to the authority. We (Myself & My wife Archita) were at the station today morning to see off our parents, and a bit late to accommodate them to board in Coromondal Express scheduled at 8:45 a.m. to depart. Had no time to buy platform tickets for us, infact we thought the return ticket ( from Tambaram to Beach) that we both were carrying would suffice to show the purpose. But, we were compelled to pay Rs. 720/- with no justification as the receipt says were travelling without ticket from BZA to MAS & he caught us at Chennai Central Ryl station. I refused to accept but, couldn't argue with him on this for a long as got to rush at office & though will bring this matter in amidst you.

Would you please help me with a proper justification of money paid, it feels we're being cheated.

i-ticket agent inlligal service charge — i-ticket agent illegal service charge

sub: rude behevier of authoriesd travel agent (I-TICKET)

most respectfully i state you that i sumit suneja resi of delhi
on dt24/10/2008 I go to auth. treval agent(durga comunication center gali no-8 ageet nagar) FOR RESERVATION OF 6 TICKET&1CURCULAR TICKET, FOR THIS THEY DEMANDED 50/-per ticket, but as per govt rules they can not charge more then 20/-&70/-for ticket&circullar, respectivly
when i said to him, why he is charging more than fixed amount, then he abused me and was saying "DO WHATEVER YOU WANTS TO DO I DONT CARE"when i said that i will complaint to railway board about your rude behevior, after that he speaking loudly&say me that you are a other agent's person, who wants to enquire about us and we are made i -ticket on sell its illigal
sir i'm a reputed bussinessman member of 3 very well known associaton i am very much sad about their behavier i also sending a copyof this letter to news chennal
sr i have full faith in your depatment that you will take strong steps to remove this type of CORRUPTION
thanking you
sumit suneja

most respectfully i state you that i sumit suneja resi of delhi
on dt24/10/2008 I go to auth. treval agent(durga comunication center gali no-8 ageet nagar) FOR RESERVATION OF 6 TICKET&1CURCULAR TICKET, FOR THIS THEY DEMANDED 50/-per ticket, but as per govt rules they can not charge more then 20/-&70/-for ticket&circullar, respectivly
when i said to him, why he is charging more than fixed amount, then he abused me and was saying "DO WHATEVER YOU WANTS TO DO I DONT CARE"when i said that i will complaint to railway board about your rude behevior, after that he speaking loudly&say me that you are a other agent's person, who wants to enquire about us and we are made i -ticket on sell its illigal
sir i'm a reputed bussinessman member of 3 very well known associaton i am very much sad about their behavier i also sending a copyof this letter to news chennal
sr i have full faith in your depatment that you will take strong steps to remove this type of CORRUPTION
thanking you

To
The general manager
estern railway
kollcutta
Sub:-Grant of transport allowance at double the normal rates, (Disability and quantam
of allowance)
REF:-G.I, M.F, O.M.NO 21(i)97/c.ii(b)dated[protected]
Sir
Repectfully I beg to say your honour that iam an oropaaedically handicapped.
It is regret to say that the facilities whichever granted under the subject and refrence above has been complied yet in favour to me, as well as the new rate of 6th C.P.C..too.
i thefore request your honour to be kind enough to grant methe above maintained facility/allowanceat double thre normal rates, for which I shall be much obliged.
thanking your


your faithfully
RANA PRATAP SINGH

Hello Sir,

I Sannkalp Kapoor booked 2 ticket from IRCTC on Monday, December 1, 2008 for[protected] journey from Kanpur (CNB) to New Delhi (NDLS) via PNR No: - [protected] Train no: - 4005 (LICHCHAVI EXP).

On[protected] train was late by 8 hours so i cancelled the ticket and filled TDR for that but since then i haven't received any refund in against of this. When i look in to IRCTC it says "Refund is under process" and now it's more than 120 days and no action has been taken. Whenever i send mail to [protected]@irctc.co.in ; [protected]@irctc.co.in & [protected]@irctc.co.in nobody care about responding me back and suddenly i receive a mail after a month stating that we are refilling your application for refund.

Please look into below conversation: -


From: Sannkalp Kapoor <[protected]@yahoo.com>
To: tdrprocess <[protected]@irctc.co.in>
Sent: Friday, 17 April, 2009 3:03:54 AM
Subject: Re: [Fwd: Re: Train is late (Want to cancel e-Ticket)]

Hello Sanjay,

Is there any update on below issue?


Thanks & Regards

Sannkalp


(91-[protected])


From: Sannkalp Kapoor <[protected]@yahoo.com>
To: tdrprocess <[protected]@irctc.co.in>
Sent: Monday, 6 April, 2009 8:18:13 PM
Subject: Re: [Fwd: Re: Train is late (Want to cancel e-Ticket)]

Hello Sanjay,

Thanks for your reply.

Is there any ETA or deadline for my request to complete? As you know it's already 4 months now and there is no progress on this issue.

Thanks & Regards

Sannkalp


(91-[protected])


From: tdrprocess <[protected]@irctc.co.in>
To: [protected]@yahoo.com
Sent: Saturday, 4 April, 2009 7:40:25 PM
Subject: Re: [Fwd: Re: Train is late (Want to cancel e-Ticket)]

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/Northern Railway on dt. 24.12.08. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 04.04.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..

Regards,


Sanjay Suman

[protected]@irctc.co.in

Ph:[protected]
etickets wrote:
> Dear Customer,
>
> Sannkalp Kapoor <[protected]@yahoo.com>
>
>
> Regards,
> Poonam
> [protected]@irctc.co.in
> www.irctc.co.in
>
>
> -------- Original Message --------
> Subject: Re: Train is late (Want to cancel e-Ticket)
> Date: Thu, 26 Mar 2009 01:01:41 +0530 (IST)
> From: Sannkalp Kapoor <[protected]@yahoo.com>
> To: [protected]@irctc.co.in
>
>
> Is there anyone in IRCTC ticketing department who can help on my issue?
>
> Thanks & Regards
>
> Sannkalp
>
>
> (91-[protected])
>
>
> From: Sannkalp Kapoor <[protected]@yahoo.com>
> To: [protected]@irctc.co.in
> Sent: Tuesday, 24 March, 2009 1:24:28 AM
> Subject: Re: Train is late (Want to cancel e-Ticket)
>
> Hello etickets Team,
>
> Can anyone please take initiative and work on my below mentioned issue?
>
> Please revert back to be asap.
>
> Thanks & Regards
>
> Sannkalp
>
>
> (91-[protected])
>
>
> From: Sannkalp Kapoor <[protected]@yahoo.com>
> To: Etickets <[protected]@irctc.co.in>
> Sent: Wednesday, 18 March, 2009 9:20:36 AM
> Subject: Re: Train is late (Want to cancel e-Ticket)
>
> Hello Shailender,
>
> Is it possible for you to reply me on my previous mail? or is there any one who can take this responsibility?
>
> Thanks & Regards
>
> Sannkalp
>
>
> (91-[protected])
>
>
From: Etickets <[protected]@irctc.co.in>
To: Sannkalp Kapoor <[protected]@yahoo.com>
Sent: Thursday, 15 January, 2009 10:58:06 AM
Subject: Re: Train is late (Want to cancel e-Ticket)


Dear Customer,


Kindly note that your case is already forwarded to the Railways for TDR process and is under progress. Soon the refunded amount be credited in your account.This all process takes 90 days or more.

Regards,
Shailender
[protected]@irctc.co.in
www.irctc.co.in

----- Original Message -----
From: Sannkalp Kapoor
To: [protected]@irctc.co.in
Sent: Tuesday, January 13, 2009 11:31 AM
Subject: Fw: Train is late (Want to cancel e-Ticket)


> Hello
>
> Can i have reply on my below trail mail ASAP.
>
> Thanks & Regards
>
> Sannkalp
>
>
> (91-[protected])
>
>
> From: Sannkalp Kapoor <[protected]@yahoo.com>
> To: etickets <[protected]@irctc.co.in>
> Sent: Friday, January 9, 2009 5:27:24 PM
> Subject: Re: Train is late (Want to cancel e-Ticket)
>
> Hello Shailender,
>
> This is in Reference of below mail and case number: - [Indian Railway Catering Tourism Corporation #53589]
> Would you please tell how much time IRCTC will take to refund my Amount?
>
> Thanks & Regards
>
> Sannkalp
>
>
> (91-[protected])


As you can see that lots of email's has been sent from me to your department but i received 2 reply's with unsatisfactory status.

I would like to request you to please have a look into this issue.

Thanks & Regards

Sannkalp Kapoor

(+91-[protected])

Indian Railways — Rs.720/- charged due to railways mistake

i travelled today with parents via train no.12131 from Dadar to kopargaon with pnr no.[protected]. Train departed kopargaon at 30min earlier to its schedule time 3:30. i could not board at my destination. TT charged me Rs.720/- for three person and given me the receipt of extended journey.I tried to explain him in many ways but all in vain. Kindly register my request for returning my money at least.

Indian Railways — I am daily Travelling Delhi to Rewari using 12981/Chetak Express

Dear Sir, I am daily Travelling Delhi to Rewari using 12981/Chetak Express this train Departs right but still late 1 hour in 80 km distance all most time because some wrong management. Please do the Need full ASAP

Indian Railway — about tdr refunds

rarratatat

complaint for porbandar department

dear, i want to inform you that in porbandar railway station MR.TIWARI and CMI BOTH DONT HAVE DONE THERE WORK PROPERLY IN MANNER ... THE ARE DOING BLACK MARKETING OF TICKET SUPPLY IN MARKET, , , SIR TAKE ACTION, , , , ,

Re: Indian Railway

I venture to bring to your kind notice that i with my family members were going to Delhi From Abohar by 3008 [UATE] On[protected]. Our Coach No. Was-AS-2 and Our Bearth No. Was 1,2,3,4. Our P.N.R No. Was[protected]. The Condition Of the Coach was Worst. Earlier We Didn't Face any Problem But Later We shocked to SAW That there was Numerous Of COCKROACHES And INSECTS around us. Secondly the Bedsheets Which Were given by the Coach attendant were Wet. The coach was also in very Dirty condition, celling and woodwork of the coach was also not perfect. One of my family member was at the problem of BACKBONE. He Was totally restless because of the coach condition. The whole night we took care of him only. We Didn't sleep even. We felt mentally harassment. It was looking like a 3rd Class coach. First Time i was travel by this train and specially i booked the AC coach for my Convenience.What is the use of this. I think this is the wastage of money. It was better for us to travel by Road transportation. Will u take strict action against the liable authority or i have to do it. IN FUTURE ALSO WILL THE COMMON MAN FACE SAME MENTALLY HARASSMENT.

Whom You are talking to?

Indian railway is as deaf as its care taker (Read Lalu).

Sorry to be rude... but sometimes it hurts that with all brouhaha about India growing and Indian rail improving... the ground reality is totally opposite...

I have booked 3RD AC waiting list tickets from Banglore to Hyderabad on 10.06.07 by Kacheguda Express with PNR number[protected]. The status after chart preparation is RAC & WL1, so Mrs. Rama devi who is supposed to travel canceled her journey by seeing the status. I requested TTE many times to give endorsement for cancellation but he dint, I came to know only 25% of amount will returned on travel less ticket. Pl do the needful.

Regards
kishore

Hi,

I am an engineer working with GE-countrywide here in delhi. This is regarding my train journey from delhi to rudrapur on 29 may 2007, by the sampark kranti exp between delhi and kathgodam.

The train is a chair car, and i purchased a ticket for ordinary chair car and boarded the train, however as it was very hot i thought of checking if i could get an upgrade to a AC chair car by paying the difference in the amount subjected to the availability of seats in the AC coach.
so i went to the AC coach and spoke to the TTE, who asked me to wait for 15 mins while he is done with checking the tickets.

So i stood outside the AC coach... near the toilets... and the train by now started moving, now another person... who i guess was not a TTE, but a pantry superintending supposedly, asked me why was i standing there... So i told him the reason... he called another TTE who asked me Rs 500 for a seat... I agreed... but he said he would not give me any kind of a receipt for the same... i asked him... Why not... he said... he will allot me his own seat and cannot give a receipt of the same... I then asked him... what if the checking squad comes in.. he said.. he'll manage that.... i however wanted a receipt for the price that i paid him... to which he did not agree... And asked me to get out of the place... i said the TTE has asked me to wait and he'll find out if there is any vacancy... the person than told me there is no vacancy and he himself is a TTE...

The entire passage between the coaches was blocked with the stuff from the pantry and no space to move out... i asked the TTE to ask the pantry guy to remove the stuff and clear the way... the pantry owner and the person than said its all from the pantry and cannot be moved. They started abusing me... and said... why did i board the AC coach... and that they would impose a fine on me... the language these people used was not at all...
parliamentary... Then I asked them their names... and said i shall complaint about them... I also took some pictures of the blocked passage, through my cellphone... Then they snacked my phones and started pushing me out...The other TTE meanwhile came from the coach... and i complaint about these guys asking me money... TTE then got the passage cleared and asked me to sit in the ordinary class... which i did...

I however wanted to complain about these corrupt people... so at Rampur (one stop before RUDRAPUR where i had to get down)... I went to the actual TTE and asked him the names of the two people... The TTE asked me to forget about it and said "galti ho gaeee sir unse, ab jaane bhi do" i said i will not let it go... And shall definitely complain.. about them... i asked his name as well... He neither told me the name of the 2 people nor his name... instead threaned me... That they can get me arrested if i asked their names... i said i have not committed any crime... and i will definitely complain about them... as i was about to get down at my station (RUDRAPUR) 2 police cobtables... came to me and said... you are confined shall be handed over to RPF at the station... i said that is OK... i am not afraid... as i have done no crime... by asking their names... The RPF took me into their custody at the Rudrapur station. When i asked them my fault they said... they have been told that i was interfering in the government work.

I then asked them to call the TTE and bring them before me... and tell me how exactly was i interfering... except for asking their names... When the RPF personnel asked the TTE about it... they had no answer... all they said i was creating a disturbance... how exactly... they had no answer...

The RPF personnel... then asked them... when did i create a disturbance... they said when the train started from delhi... The RPF then asked them... If it was at delhi why did they not inform them at that point... and why did they have to wait for 5 hours before informing RPF...

Bottom line: They complaint to RPF only when i asked their names... at RAMPUR... the RPF did not find the TTE convincing and allowed me to go home... I wanted to complain about them at the rudrapur railway station, however was told that it cannot be done... They even did not have the names of the TTE... and i shall have to complaint either at delhi or at Kathgodam.

ALL THIS TIME NOBODY TOLD ME THE NAMES OF THE 3 PEOPLE INCLUDING THE TTE...

I have however taken the pictures of the blocked pantry and the 2 people... in my phone... i can send those...

As one of the pantry boy informed me... The name of the 2 people were:
Mr SHARVAN, and MR RAMNIVAS (i am not sure if the names are correct though)

I am an educated person and understand its my duty to point out the wrong and question it... It was very easy got me to pay them Rs 500 as others did and sit comfortably in the AC. i am bringing this to you so that a strict action can be taken on these people... So that... we do not have to see the wrong examples everywhere. And so that the TTE's can stop filling their pockets out of the public money!

1. Can a TTE ask for money for allotting a seat, without any receipt.
1. THE TTE's should be asked why should they not reveal their identity. if its as simple as their names... also they did not wear any nameplates .
2. Are the TTE's supposed to misbehave with a passenger and get him arrested for no reason... if they had a reason, why was i released by the RPF.
3. TTEs should be asked what exactly did i do that was termed as interfaring with the government work "sarkaari kaam me baadha" !!
4. If i interfered with the govt work... why did they not inform the RPF then and did that only when the train reached Rampur... that was when i told them that i was going to complain about them and asked their names...
5. Aren't TTE's supposed to check the tickets of the entire train...the TTEs actually never came out of the AC coach.. and when i went there to see if a seat was available... they said i was not allowed in the AC coach... how then do u talk to TTE???

IMPORTANT: WITH ALL THIS DRAMA... MY TICKET WAS NEVER CHECKED THROUGHOUT THE JOURNEY !!

my email address is
faisal.[protected]@genpact.com
[protected]@yahoo.com

Faisal

Indian railway is greatest railway in this world. I am very happy to success in indian railway. But only some problem hear their in no fixed timetable in train sometime we are waiting for long Time.

To,
Divisional Engineer,
Divisional Railway Manager's office,
Chhatrapati shivaji turminus,
Mumbai-400 001.

Subject:- request for practical approach to stop the construction work adjacent to railway land within 30.0 meters without obtaining railway N.O.C.

Respected sir,
We beg to inform you that inspite of three letters given to you regarding the construction work adjacent to railway land within 30.0 meters without obtaining railway N.O.C from railway authority.
On 2nd October 2007 the private builders came to do the construction work on plot numbers B/12/2 to B/12/6 near the seawood’s darave railway station (EAST). The persons from SADGURU, OMKAR, SEAWOOD and TRIVENI SAGAR HSG SOC asked the builders to show the railway N.O.C but the builders replied that letters of railway authority have been filed only by the CIDCO (city and industrial development corporation) and NMMC(Navi Mumbai Municipal corporation) and nothing will be done in practical.
We are hereby request you that quick practical action should be taken by the railway authorities otherwise we shall highlighted the matter through media.

Thanking you,

N.B.:- In support of my application we are acknowledging you the very important letters given to CIDCO and NMMC of dated 20/03/2007.

i want to know why from darbhanga(dbg) to sakri(bihar) there is only one train in day time. when there is need of 3-4 trains. i heard private transport company has paid railway authority to not provide too many trains from darbhanga to sakri, so that they can make more money...please try to verify why it has done so... each & every person has this question. i am waiting for reply

i was trvelling in a special nagerkoil train, my destination is ariyalur, we does not know that train will not stop at my place, so we traveled till the next station trichy.tell me how much wee should be fined.is that sure we should be fined for it or it is enough to pay the difference amount.
why not u have a seperate counter at ur stations where fines can be paid, so that we can avoid cheeting of people with duplicate bills.
please reply as early as possible

dear sir
there is only one train from coimbatore to jaipur weekly so please start a direct train from coimbatore to ajmer, jodhpur or any other city of rajasthan
railway can start a train for ajmer
or can convert ajmer mysore to ajmer coimbatore weekly once
or can convert rajkot coimbatore to ajmer coimbatore weekly once
or any other train
so that all rajasthani persons can reach there native place easily
thank you
sanjay jain

dear sir,
i am running a regd. consumer welfare organization consumer welfare mission in madhya pradesh.
shivpuri is a district that rail department given the facility a ticket reservation counter. only the person who sitting on the window having very rough and poor behavior with public we have received so many complaint about him. Public is very aggrieved and and getting harassment continuously
he never return change 2 to 4 Rs to consumer he always said if you have change pay me otherwise left me.
he always quarrel person never inform the vacant seat position.
we pray on behalf the public survey and get the action

Sir,

I am a 3rd year student of a technical institution.Our issuing officer is always irregular to give us the Railway students consations .Our college is situated at Guptipara ; Hooghly.He always says us that Railway do not issue student consation forms regularly at every months, he also says the Railway use to issue only one consation book at a time.Is he is speaking the truth?

We have almost 200 students who need student consation every month.Then what will we do sir.We r tired .Help Us.
Thanking you. yours faithfully
Priya Roy
Saroj Mohan Institute Of Technology
Guptipara; Hooghly

Indian Railway — Malpractices and corruption

This is for your kind information that I have witnessed open malpractices by TTE staff in the train no. 3164 running from Saharsha to sealdah. On 07.06.09 I was suffering from Maheshkhunt to Sealdah Jn in that train. After boarding the train at Maheshkhunt, I observed that Sleeper class was almost vacant according to reservation chart but there were no avability of seat for reserved seat passenger. I any how managed to sit on my own reserved seat. I didn't bother that, but what I saw was surprising. TTE were collecting Rs.10 to every passenger except reserved passenger without giving them any receipt. Upto Katihar this malpractices were at its boom. Passengers were happy after giving only Rs. 10/- and TTE were enjoying it with great pompous.

In this regard I want to know the reason behind this malpractices and corruption . I felt that Indian railway is loosing a lots of revenue by this. TTE and other supervisory staff are getting much benefited but passenger are bound to sustain inconvenience.

Dear Sir,

I have the honour to inform you that while traveling with my 3 nos of family members bu 2424 Rajdhani express from new Delhi to New Coochbehar your staff Supplied only 4 nos of drinking water bottles worth Rs 15.00 / bottle in market during our journey from 2.20 PM of 30/09/09 to 2-30 PM of 1st Oct/2009 . That sir My reservation was upto Dibgrugarh instead of New coochbehar and that was under TATKAL CLASS IN AS-3 TIRE. Bearing ticket no 71239690 PNR NO:[protected].
I even tried to purchase water bottle from your staff by cash but your staff did not respond even denied to supply water bottle for which other passengers also tried to get water bottle.

I, therefore request you kindly to take necessary immediate action to avoid future harassment for the valuable customers of your department. I also request you if possible kindly to increase the ticket value including cost of sufficient drinking water bottle so as to make passengers to keep themselves in dark in respect of corruption in your department .

Thanking you,

Sudeep Kr Paul

Sir,

Daily I travel from Chamrajnagar to Mysore passenger train. Due to small ladies compartment all the women who travel from Chamrajnagar, nanjangud...etc are suffering lot because there is no place even to stand. Its so small compartment only 20-25 women can sit or stand in that compartment. Daily quarrels are going on due to this problem.
We request you to kindly make a big ladies compartment to us & its our humble request.
Its a small complaint for you but we travel daily and suffering lot.
Looking forward for your earliest.

Thanking,
with regards,
Kavya
Chamrajnagar

AADHAAR No.(Optional)

dear sir, indian railway ki web site irctc pr Senior Citizen ke concession ke liya id proof me sirf AADHAAR No.Optional he jis ke karan concession me passenger ko ticket booking me problam ho rhi