Indian Railways Complaints & Reviews

Date : June 11, 2011

Dear Sir;

I was to travel with my family from Aluva (Kerala) to New Delhi by yesterday's (June 10th) Mangala Lakshadweep Express (12617). I had a confirmed ticket (PNR [protected]). The train departure time printed on the ticket was 11:10 but with an additional advise to reconfirm the time before departure. There were news reports that from yesterday the train timings would change due to the Monsoons. Hence I called up the Railway Enquiry through IVRS and after asking me for my train number and date of journey, it told me that the train would leave Aluva at 13:30. The same was also confirmed on the websites of Indian Railways and Southern Railways. I had tried to call the Aluva station to make a final enquiry as they are still on manual mode but their phone lines were not working for the past 2 days. Hence with these confirmations from IR's online systems I reached Aluva station with family at 1pm yesterday. I was horrified to learn that the train had left at 11:10 am as printed on my ticket and the data given to me by the various online systems of the Indian Railway were wrong. I brought this to the notice of the Station Master but he was helpless.

This error on the part of the Indian Railways has put me to a lot a hardship. First I missed the train and as I need to be in Delhi with family positively by Sunday evening, we have no other option but to take a flight today, which is costing me around Rs. 28,000/-. Further the cancellation of the 2A tickets makes me loose another Rs. 4,000/- (TDR requested).

I find it very stressful, both mentally and financially, as this loss was due to the implicit faith I reposed on the 'Award Winning' IVRS System of the Railways. I met a lot of passengers at the Aluva station who had suffered similarly to me. I request you to look into the matter and ensure that I get 100% refund as the missing of the train was entirely due to Indian Railway's faulty IVRS System.

With Regards;

Prakash N Menon
+91 [protected]

I travel daily between Talegaon to Pune by Local. Ideally it should take around 55 minutes to reach Pune station but because of the improper and lethargic management by pune manager, most of the time, the local stands 'OUTER side' at least for 10 to 20 minutes daily wasting entire travellers time. There is nither regret ever expressed nor they want to do so. How to bare such a irresponsible behavior on daily basis? people become furious daily but accept that nothing will happen even if we complaint. As there is no good frequesny of Local trains in Pune, we have to bare this on daily basis. Local running late is not informed in between stations. Cancellation never gets declared in advance. I have never seen a TC in first class as well ! 20% of the passangers in Ist class are ad hoc and generally are out of control to anyone.

Can someone look at this seriously to take some actions or atleast to prepare some action plans?

Dear sir,
I stay at bhayender and daily i found it difficult to board the trains cumming from virar, we can apparently see the space inside the compartment but the commuters standing on gate not allowing to board the train in the morning peak hours, they kick us if we try to forcefully get inside..

Kindly look into the matter and please please please take some serious action ...

Thanking you in anticipation ...

A Mumbaikar

Dear Sir,
This is to infrom you that i have applied for shubhyatra card on irctc on 24/05/11 but till date i have not received my card. as per irctc tat you will get it within 14 days from the data of apply.when i speak to Customer care they told me to write a mail to [protected]@irctc.co.in but i failed to get any response from their team.

Name : Ranjan Samal
Membership Number: [protected]
Location : Bhubaneswar
Mobile : [protected]

Dear Sir,

On 4th June 2011 I was travelling from Secundrabad to Howrah. I had an waitlisted ticket

from Guntur to Howrah (PNR:[protected]-I reserved my seat from Guntur since Secundrabad

Waitlist queue was too long) which was not confirmed by then, when I on boarded Falaknuma

Express (12704) on 4th afternoon from Secundrabad. Since I am not authorised to travel with

an waitlisted ticket I bought a general ticket to Howrah. TT charged me some penalty upto

Howrah since I was travelling in Sleeper class. Later my waitlisted ticket to Howrah (from

Guntur) got confirmed which left me with 2 valid tickets from Guntur to Howrah. May I

request some refund since a single person was charged twice for the fare. I am enclosing

herewith all my original Tickets for your kind consideration.

Regards,

Anish Sen ([protected]/[protected]

Bank Account Number for Refund:[protected]
HDFC Bank Saltlake BA-3 Sector I;Kolkata - 700064

•Honorable Union Minister,
Ministry of Railway,
Govt of India,


Sub: Request for ensuring honorable behaviour towards the passanger and TTE ASKING FOR THE MONEY TO CONFURM THE TICKET

Respected Madam,
I ASHIS Kumar DAS from KOLKATA like to write this letter to you requesting for ensuring a honorable and graceful behaviour towards the railway passenger. Indian railway is the largest railway system around the world and it have its glorified histroy. People expect a good service and a honorable behaviour from the railway authority and the staffs. But unfortunately this expectation badly hurt sometimes ( very often !!! ) by the dishonorable and shameless behaviour of the staffs of railway daepartment.In this context i would like to say that the behaviour of TTE in YESHWANT PURA like train is very different to other train's TTE.The TTE in YASHWANTPURA are very RUDE and NONcooperative and tried to make money using unfair means.MY PNR NO WAS [protected] AND THE TRAIN NO WAS 12864 MYWAITING LST WAS 6&7 BUT THE OTHER PEOPLE WHOSE WAITING LIST NO WAS MORE THEN OURS HOW DO THEY GOT THE TICKET CONFURMED
I therefore request you to take examplenary action towards these behaviours and acts, as these kinds of acts should not be happened in the future.
Thanking you.

Dear sir,

i use to travel between warangal to secunderabad regularly, atleast twice in a week.
but actually the train timings of some particular trains are running late on a regular basis for example the train like Krishna express(17405), the actual arrival time for this in warangal is 16.57 and it should reach secunderabad at 20.50 where the journey time comes to 3h 53 mns, this train will be late atleast 20-25 minutes everyday.

in fact the passenger train journey times are :-

warangal-hyderabad passenger 3h 35 mns and
kakatiya fast passenger is 3h 40 mns

but for this Krishna Express is 3h 53 mns

please take action,

so that either Railways speed up the train / make it as passenger

Recently I had to travel to coimbatore and back by Duronto express. The train was a refurbished old Shatabdi train discarded by Northern Railways. (just the vinyl sheet of duronto was pasted on the old coaches). The Airconditioner was not working properly. The seats were not comfortable. The pushbacks were not working, the cushions were not good.

After that the food they serve was so horrible, The IRCTC should change the contract immediately. They should change the menu to South Indian from the horrible dal, curry and roti.

Karthik K

Sir,
I was taken a ticket of Rajdhani Exp bearing PNR no[protected] from Dibrugarh to Katihar. My journey dare was-24/05/11. Afrer preparation of chart my ticket was still waiting (WL/10) in status. I went to Tinsukia Stn (near by) for cancellation of that ticket but Railway clerk at counter at first told the ticket should be cancelled from Dibrugarh stn. only, then he agreed to cancel the ticket cutting 50% charge of the waiting list ticket.The very next day in morning I send my representative to Dibrugarh stn but Railway booking clerk told the ticket should be cancelled from Maligaon Railway division only. They pushed my rep counter to counter and after hues harassment agreed to give 1000.00 Rs.From railway counter refund of 1000.00 Rs has been made but no cancellation ticket has been issued also the original ticket was kept with them.
In such circumstances my earnest request to the Railway authority please let me know the actual cancellation charges & the procedure of cancellation and please investigate in this matter and do the needful.

Thanking You

A B Das
Panitola, Tinsukia
Assam
[protected]@yahoo.com

Railway minister,
I could see many of the trains in southern railway zone as no Dust bins in Sleeper class coach and only few trains have dust bins ,that too many of them doesn't know that even in Sleeper class coach has dust bins like AC coaches below wash basin.

Please make aware of dust bins in SL and also provide necessary boards indicating not throw any waste outside coach through windows especially food wastes.Make environment green and India Green.


Regards,
Shravan kumar T
Hyderabad,
tsk.[protected]@gmail.com

MY MOTHER-IN-LAW(OLD WOMEN) AND MY SISTER-IN-LAW TRAVELLING TO ASANSOL W.B. FROM RAJAHMUNDRY IN RESERVED 3TIER A/C COMPARTMENT IN TRAIN NO.16309 ON 01.6.2011. THEY ARE TRAVELED IN GENERAL COMPARTMENT FROM RAJAHMUNDRY TO VISAKHAPATNAM. AFTER HALTING THE SAME TRAIN AT VISAKHAPATNAM, THEY ARE ENTERED INTO THE B-2 COMPARTMENT TO OCCUPY THE BIRTH NOS.57& 60 .SURPRISINGLY THEIR RESERVED BIRTH SOLD/GIVEN TO OTHER PERSON AT RAJAHMUNDRY ITSELF BY TC WITHOUT WAITING ONE/NEXT STATION i.e., VISAKHAPATNAM ON THE SAME DAY. TKT NOAA09194134 PNR NO.[protected] TRAIN NO.16310 COACH NO.B-2 BIRTH NO 60 . AN OLD WOMEN AND MY SISTER IN LAW WERE FACED LOT OF PROBLEMS WITHOUT SLEEPING ENTIRE NIGHT IN THE TRAIN. MESSAGE SENT TO GM, ECO RLY,BBS THROUGH CELL ON 01.6.2011 AND INFORMED TO SECY.TO GM,ECO RLY . THE SAME TC ALLOTED A BIRTH NO 1 AT 3.00AM ON 02.6.2011AND TC GET DOWN AT CUTTACK STN.. NECESSARY ACTION TO BE TAKEN AGAINST TC.

Resp Sir

I am Shahab Khan From Mauranipur Dist Jhansi Up India I am a citizen of India and our family belong to Mauranipur Dist Jhansi our Rly Station Is Mauranipur (Mrpr). IN a few days The Rly Reservation of Tatkal Quota not booked properly for general customers due to havy black marketing of ticket. Mr Sachin Sharma are placed on the reservation counter he have approx 5-6 from already bring up from Jhansi and booked them first after it Tatkal Quota is fulled so the general customers bother. And his behave for customers not well please give the training of proper Beauvoir.

Sir Kindly given the instruction of Station Head Master and Reservation Head Clerk for repair these things I will obliged you.

Thanking You

Shahab Khan Mauranipur

[protected]

Hello,

Basically am from Bidar and am studying Diploma in one of the reputed college in bangalore. This is the case everytime i get a railway concession form duly signed by my coleege authorities (Without any problems). But the problem is, i should GO to only SBC majestic and stand in Long Que (almost more than 30 mins) when my turn comes the ticket issuing authority will give silly comments like date is not written properly (eventhough it is visible with normal eyes) OR seal is not proper etc etc. Eventhough i go back to college and get the things as the issuer asked, still whole process needs to be repeated (like go to SBC, stand in QUE) AND even after that you get few more comments.
At the end i have to book a proper ticket by paying full price.

My complaint is either close this process of issuing Concession tickets OR make the process which is much more feasible so that there wont be harrasement on the name of giving concession rate Ticket.

Its been 3 years the same thing happening to ME. Please Help the Students NOT trouble them whatso ever.

Thanks,
Basavaraj

Subject: Complaint against RPF personnel, TC, Bail provider in seladah station for not providing receipt against Fine (because I guilt to boarded on mahila special train with ticket)

Respected Sir/Madam (Whom it may concern)

I am very disappointed to inform you that today I was travelling from Jadavpur to Sealdah at 10:10 am with proper ticket, when I reached to Sealdah then some TC and RPF personnel misbehaved and humiliated me and informed me this is a ladies Special Train (Matribhumi) and then charged rupees 550.00 as a fine but not provided proper receipt against it . Actually Sir I have no information about this train earlier and I got no any announcement given by Jadavpur station about train that it's a ladies special train. actually sir, I am very hurry to catch my train and there were lots of male passengers boarding on that train. Sir, I was not getting proper information written on train that it's a ladies special. I know it's my fault to boarded on train without getting proper information about it. I have given proper fine against my guilt but was not getting fine receipt. When I wish to get receipt then they misbehaved and said go away otherwise I locked you inside the jail. I was very mentally torchered by them.

Sir, For your kind information, I convey you that in which rule of railway receipt not provided against fine? Sir, because I was guilt and I paid fine but it's my right to get proper receipt. I want to suggest railway to give proper announcement about train and must to write about it's specialty on body of Coaches (train bogie). Because most of the indian people not know more information about railway rules so, It's a duty of Railways that must to convey proper information to their passenger and proper announcement for types of train. Railways has no right to humiliate and em-brassed the common Indian people who is ignorant about it.

I have no information about all the RPF personnel and TC but I know one among them. I am going to give his details below:

Shyamal Nandi (RPF personnel or, bail provider)
Sealdah station

Sir, I would like to say in your honor to take proper action against them otherwise I will take legal action against railway.If you not provide me right judgement then I have to go for consumer court or, judicial court against misbehaving, humiliating, embrassing and not providing proper receipt.

I am looking for your fast and positive response.

Bithin mojumdar
10, South park
Santoshpur,
Near jadavpur
Kolkata-75

Mobile:[protected]

staff mr manoj kumar has abused me for returning of change coin i had taken a ticket from satna to raipur on 29/05/2011 of rupees 121.00 counter clerk has not given me 9 rupees back while i have given him 130 rupees he ask me for 1 rupees coin when i gave him one rupee coin he abused me and asked MADERCHOD PAISE NAHI CHOR SAKTA PATA NAHI KAHAN SE CHANGE LEKAR AA GAYA . I HAVE A RETTEN COMPLAIN WITH ACKNOWLEDGEMENT OF DY STATION MASTER OF SATNA ON SAME DAY

sir/madam,
i would like to draw your attaintion towards the mis deed carried out by railway officials in case of sumeer special trains. these are run to clear the passenger rush but the trains go missing on the 139, and also on the indianrailways.gov.in. there was no information for the said train till 2.30 till the train 01041 arrived at patna junction. thus showing that how neglegent the railway officails are and how much do they care for their customer
please look into the matter and also provide some other nos for every railway enquiry system so that passengers can phone in to get the details as 139 is not properly updated
thanks

Hi

This is Vikas from Kotma Colliery. We are facing problem at reservation counter almost regularly.The situation at kotma station is people will be inline starting from 6 O'clock in the morning for Tatkal Reservation Ticke,.But the Railway Reservation staff placed at Kotma station will not open the curtain of the window till 8:05 or 8:10. They are getting extra money from some of the agents or from general public to do tatkal reservation for them, first they will finish their tickets after thet they will open the curtain of the reservation window.This is how the people who are on the Q from morning 6 will be struggling for the confirm tickets.

I know this is a low level of corruption but this needs to be stopped as soon as possible.

Thanks

My aunt Mrs. Jyoti Shrawagi was travelling from Nashik to Nagpur on 25th May by Sewagram Express in coach B1. She is a 47 yr old woman and has a severe backache problem. When Nagpur station came she required help with her luggage and that is why she asked the train attendants present there at that time if they could help her. They however were very rude and straight away refused to help her out by saying that it wasn't their job. I wonder if these people act the same way with the other aged people or people with some health issues. I would hereby request you to tell these attendants to keep their behavior in check.

Yours sincerely,

Vidhi Gupta

To
The Railway Minister
Rail Bhawan
New Delhi

Subject: Complaint against a TTE who tried to misbehave with me (Female - age 21 years) on knowing that I am travelling alone on 25thMay 2011 from New Delhi to Jammu Tawi on Train No. 12445 Uttar Sampark Kranti.

Respected Sir

As a reponsible citizen of India, I would like to bring your kind attention towards an act of sheer disgrace and shame in the name of Indian Railways. Sir, I have been a frequent traveller of Indian Railways but this incident has left me helpless and I really feel that this matter be looked into on a serious note.
Sir, it was around 10pm when I had just finished my dinner and was on my seat(SU berth no.6) when Mr. Daljeet Singh (CIT) on the AC-2 coach came to my seat and started talking to me. In some time he asked me to come down on his berth and on my refusal he went away. He again returned after some time when I was fast asleep on my berth, he woke me up and again insisted on the same thing. He went on to the extent of saying that he'll stop the train at Ludhiana for sometime for tea and all. I again refused and told him to go off to sleep. This TTE came to me the third time and held my hand and insisted that I come down on his seat for atleast 10mins. This act was very offensive and it infuriated me to the core. On this, I came down and went to seek help from a lady and she let me sleep on her berth. Sir, I slept on her berth for the rest of the night but I would really like that a strict action be taken against Mr. DALJEET SINGH so that such people do not get a chance to exploit young women ever again.
Looking forward for co-operation from your side so that the confidence of the Indian people in the Indian Railways always remains high and we continue to be proud of it.

Regards
Kriti Aggarwal
R/o Jammu
Mob. No. : +91-[protected], [protected]

i have to give A complaint About Raver Railway Station Railway police.
I Always UP-DOWN From Raver to Dadar by train no. 11058 Amritsar express.
there are many womens who takes vegetables, Leaves of Banana & NEEM & BELL, Flowers illegally. And for same Railway police of RAVER STATION takes Rs 20 for each box or bundles. 1 women take two or three bundles daily and sell them in mumbai ( kalyan , dadar, thane ) Raver rail police ask compulsory money other wise he through their bundles out of train. womens who gives money call him MAJOR DADA. and because of this DADA the passenger who travels with SECOND SLEEPER CLASS troubling much. passenger purchase Sleeper ticket to sleep and safe comfortable journey but due to railway police they cannot travel comfortably. daily from DADAR AMRITSAR EXPRESS about 720 passengers travel with sleeper class. We are suffering from this MAJOR DADA.