IndiaRush / Arnit Retail Complaints & Reviews

india rush is one of worst customercare i have never seen.there is no response for mail..when will they will say same anwer every time.

Hi,

Apologies for the late reply.The issue raised by me for Indiarush site is resolved.I got my money back & I used the same in the IndiaRush account.So from my side there is no other issue.


Regards,
Sumitra Sahoo

Dear Sumitra,

Greetings from IndiaRush!!!

We appreciate your effort, This is regarding your feedback and support this will really help us to improve our services and provide you with much more better service in future.

Thanks & Regards:
Team IndiaRush.

The order# is[protected]

The Facebook post that they deleted -

Hi Team, This is regarding my order#[protected], wherein I have returned an item in September. I had talked to customer support executives several times during his time and ultimately on Oct 10, 2015, Indiarush had acknowledged that I had been sent a defective/damanged product and I received an email from Indiarush that the refund is being processed. Also I had sent my bank account details to Indiarush to initiate the refund. However, no refund is initiated till date. The so called management had called later on sometime to say that they can not give the refund. I have no clue that when the case had been concluded with the decision of refunding the amount and an email had been sent to customer about the same, how can you revert to the committment made. I had called Indiarush N number of times always to talk to a new executive saying that your case is being handled by our senior management and they will call you back. I have not received any call back from your senior management from 20th Oct 2015. And I have called more than 5-6 times since 20th Oct and have talked to every executive ( be it Vishal, Varun, Deepali, Keerthipradan, Deepak) but no one could have arranged a call back from the so called seniors ( Rajender, Poonam). The customer care executives keep making false promising of arranging a call back in 24 hours but all proved futile. They even had sent me emails with a specified time by when I will get a call back, but no action on the email as well. The email system within Indiarush does not seem to be of any use. No one replies to the emails other than the auto-generated replies.
I am highly disappointed by such kind of treatment by your website. It seems yours is a fraud organization who cheat people by sending them defective products and on top of it not refunding the money even after sending it in a written communication.
And yes, another thing you do block people from posting on your Facebook page when they bring the truth in public (happened with a fb account holder for this same case). So please be professional and ethical enough to not to delete this post and respond appropriately.
Please let me know when can I get the money refunded to my bank account. (I understand from your fb page that you reply back within few hours, hoping the same in this case)

Ppl don't buy anything from IndiaRush.. worst customer care department. They also block ppl from facebook to post anything after few negative posts. Dont know till when I can post here. They sent me an email saying the i will get my money back in my account. But haven't received and its been a month already. IndiaRushh If you have any ethics, send me my money back. Order #[protected]

Hi team indiarush,

Could you please explain how you have mentioned that you have resolved the concern when i have still not received any appropriate reply to the emails sent by me to you customer care email id? This is still open and i have this concern. Could you please revoke the blocking of my account to write on your facebook page?

Also, could you please have someone reply to my emails below ? Looking for an early response.

Thanks,
Neha

"""neha singhal
11/22/15

To sales, ritesh
Hi team,

Out of the blue, you had sent me the watch again today. And that too without any intimation. When we had agreed on refunding my money and you also have sent me an email for same and have taken my bank details, how can you sent me a product that i do not need any longer. I do not want to buy anything from www.indiarush.com. The next step would be an official complaint as you do not reply to emails, do not call back and also have blocked me from writing on your facebook page.

Please reply to my concerns and refund my money. Also please justify why you have sent me the watch when it was not discussed. Also, initiate the money refund and confirm and i will return your product then. I am not using it till then as the one i have received is not a new one. It does not have any lock or slip at the back which your executive had told me that are there for any new watch.

Thanks,
Neha
[protected]


Neha singhal
11/24/15

To sales, ritesh
Hi indiarush team,

Have you seen the email above? Do you ever reply back to customer's concerns and emails?

Thanks,
Neha"""

HI,

I have ordered Net Zari Work Pink Semi Stitched Anarkali Suit in your site. I am not satisfied of the product you delivered. So, I would like to return this product. I sent an email to your sales email-id and tried calling you, but I didnt get any reply. Please refund my money and collect your product.

Order Details,
Product - Net Zari Work Pink Semi Stitched Anarkali Suit
Order Id[protected]
Price - 1, 549.00
Payment Method - COD

Dear Guru,

Greetings from IndiaRush!!!

We apologize about the inconvenience caused to you, This is regarding your Order Number #[protected], If you still have any concern feel free to revert us back, We are more than happy to help you.


Thanks & Regards:
Team IndiaRush
Contact us #[protected] (10am to 7pm)
Write us to [protected]@indiarush.com

Worst experience

can you tell me how you have filed the complaint. I also want to file against indiarush..

Dear Vandana,

Greetings from IndiaRush.com!!!

We apologies for the inconvenience caused to you. This is regarding your Order Number #[protected], We like to update you, We have provided you the credits for Rs.899 Dated 10/09/2015, Same you have used in your New Order #[protected], If you still have any concern feel free to revert us back, We are more than happy to help you, Kindly bear with us for the delay in your revert.

Thanks & Regards:
Team IndiaRush.
[protected]@indiarush.com
+91 [protected] (10am-7pm)

Wrong size and material

I want to return my dresses because it was wrong size.material was very low quality . it was not that good quality as in image .the size was different.so kindly request you to return the product and cancel the order.please refund my money...

The customer care is such a waste they will never pickup calls and they won't respond ...

I have ordered saree by liking the image but I got completely different cheap material which not even look same.i asked for refund to my payment account but they refunded as credits in India Rush.the customer care is such a waste they will never pickup calls and they won't respond ...