IndiaRush / Arnit Retail Complaints & Reviews

I ordered a anarkali suit vide order number[protected] and the product recieved is bad, evem my maid wears a better fabric that what has been delivered to me.

It actually need a lots of guts to showcase some beautiful pictures and deliver some low grade product. i takes a lot of courage to cheat on people.

have been searching for some contact numbers so that i can atleast SPEAK MY PAIN OUT and 3 cheers for the help lines, no answers, no one picks calls... huh. RIDICULOUS TEAM< SERVICE< PRODUCTS AND MANAGEMENT.


Dear Ms Arti and Mr. Rahi, please stop making public a fool and shut ur shop immediately or dont promote fake pictures

stop trapping people. i would be spreading this all across, to help my friends from getting trapped.

I bought products from india rush. my order no is[protected]. the product is really bad in quality. i want to return them but it was not giving me cash back option, just to replace or get credit to india rush account. what i will do with points credit in india rush account. after seeing the quality of these two products i am really not interested to buy anything. i do lot of online shopping but this site customer service is worst. the phone no updated on mobile [protected] - not a valid no, [protected] - trying from last three days & it always response as busy & then got disconencted. email id - [protected]@indiarush.com - emailed twice but no response. really pathetic, was really unhappy after spending 2700 rs. i want my money back not to credit in india rush account & when they aare not ready to help why these numbers are updated online to make customer fool. i was tired from dialing these numbers from last three days. please help.

I have purchased one Salwar Suit from your website and the quality of product found to be inferior. I got credit points back to my account. But, I want my money to be refunded into my bank account.

When I am calling to your customer care, they are saying it is not our policy. What I will do with these credit points. i don't want to buy any new products from your website. You are cheating with customer and it is no in other eCommerce company.

Order num[protected]

I have ordered one anarkali suit from india rush trough their website approximately 0n 6 jun 2016. but the item not received till this date (11-jul-2016).

As per the mail confirmation i got the courier details they have sent, mentioned below.
| shipped by | tracking number |
| dotzot |[protected] |

Now they are saying the the item delivered at this location, but i didn't received the same.

I have returned the product after that they are saying that product is not same as it was purchased and marked it as dispute and not responding over phone matter is running from more than a month
Order No:[protected]

Recently i ordered a dress from indiarush it is not at all satisfactory i cl to costumercare he didn't replied properly said it for return he asked to cl 2mrow k i made a cl nxt day from that day onwards they are nt taking my cl on this i wl go to consumer court very worst product i recived from indiarush making people fools with the pics showing better dress sending non quality dress

We brought product from indiarush and we didnt get got product of proper size and even the quality of the product low my order no is[protected] we have called your customer care lots of time and the reply is same the number does not exist you have your return policy of 15 day how we return the product when your customer care no is not proper i want refund for the product.

I ordered a 60 gm georgette machine work black semi stitched long anarkali suit - 26, but i am completely unhappy with the quality also it was totally opposite which i saw in the image. so i want to return the product very soon and refund my money.
Email id-suruchi. [protected]@gmail.com
Mob no.- [protected]
Order no.[protected]
Order date - 28 june 2016
Item no.- 378196

Order No. #[protected] dated June 27, 2016 for Item No. # 376719

As soon as I received the product I wanted to return the same.

Tried Customer Care No. 100s of time either engaged or no connection.

Then sent the mail from suhas.[protected]@gmail.com for collecting back the product and refund for same.

They replied our Team will look into it and reply. NO REPLY TILL NOW.

Again sent the reminder still nothing.

Phone no still unreachable!!

My phone no [protected] and email ids neela.[protected]@gmail.com or suhas.[protected]@gmail.com

Please arrange to collect back the product and then send the refund.

Neela Atitkar

I bought a suit from indiarush of 1550.the product quality is very very poor.they arent providing refund in my bank account.they are saying to redeem money as cashpoint points..they cant force customers..such poor customer service isnt seen such days.this will totally degrade the site.Now i want refund in my bank account and not as indiarush cashback points.please help.

Respected Sir, I wants to refund the order because of quality of fabric. please suggest me the process. i tried to call customer care number i, e 91-[protected] FROM LAST 4 DAYS BUT NO BODY PICK THE CALL . I ALSO EMAIL TO [protected]@indiarush.com BUT NO RESPONSE IS GIVEN. PLEASE LODGED MY COMPLAINT AND REFUND THIS ORDER

I ordered for an navy blue semi stitched anarkali dress but I'm completely unhappy with thenproduct that I have received.. More over I'm trying to contact your customer service from the time I received my product but no one is picking my call.. Please call me or at least reply to my mail. I want to return the product. U have mentioned that the product should be returned before 15days of delivery but when u don't pick our calls, how can we return or exchange???
M highly disappointed! I will never shop again from your website. I have so much trust but now u have lost my hopes on ur site..

Dear Sir,

We place an order on jun last week after two days, we returned the dress material through indiarush pick uppers. order no.[protected] and another order no.[protected]. That return courier receipt i was sent by e-mail ([protected]@indiarush.com). and also sent by login of indiarush. I was sent courier receipt so many times and im tring to call indiarush contact no. But still they are not responding and not given any refund and credit voucher. Im complaining against indiarush service take serious action about indiarush and do the needfull.

I have ordered a dress and want to return it because it is totally different from the one mentioned on the site it's material and all is different your contact number is not working please accept my request I have paid so much for it and dint got the product worth it..The contact number on your site is also not working.I have called on the number from which I got the call is also not answering..This is not the way to treat the customers . You guys are doing fraud in the name of selling and troubling innocent people... This is totally unfair.

Hi,

I think this indiarush site is a fraud and very cheap. they have delivered a cheap product to me. very low quality and when am trying to call them to their silly mobile number provided. it says busy and no one even call back.
I want my 1500 rs back. so cheap they are.

My order number is[protected]. I am not even to complain them. they are just not picking up the phone nor replied to my email.

This site is very cheap . fraud..
please help me refunding my 1500 rs back .. please

The product (Anarkali suit) they delivered looks like is of 100rs but they charged a full amount of 1500. I want my money back. please take this product from me.

Govt please help me getting out of this. Please help

I received my lehnga yesterday only.. Iwas very shocked to see that worst it is..

Your shipment details for order[protected]
Shipped by tracking number
Ecomexp[protected]
* you can track your shipments after 10 am tomorrow morning.

Item sku qty
Satin machine work multicolour semi stitched lehenga - a1504 ir1167_270516_ac-150-04 1


T: [protected]

They are not receiving the phone and not even call back me.. I have sent a mail in their website also but still i have not got any response

I have a booked above mentioned saree on 27.06.2016 and paid on line via SBI credit card. I have not received any confirmation. Please let me knuow whether you hv received payment of Rs. 1, 449.00. My bank says it has been credit to yr account.

my name is stell srivastava n mobile no. [protected]

It has been almost nine months now and i am still fighting for a refund on a saree that i returned last september : (Of course, their phone is always busy, if you are lucky to get through you are put on hold and often cut off. No one calls you back, in spite of promising.
They are claiming that they never received the returned item, however, they received another item that was sent in the same package! Their computer was having problems and i was asked to submit a return request via email which i had done, and now they are saying i never returned the product.
I shop online a lot but this has to be the worst experience i have had. It is not the money, it is the principle i am fighting for. Shame on such unethical businesses.
In america and uk there is "better business bureau" that help you solve such problems - no such thing in india to deal with the "ek number ke chor"!

Dear mr. Rahi jain and rita sharma maam,

I have tried to contact your team more than 100 times but every time your team is cutting of my phone.

Sir/ maam,
I really need your help on my below mentioned complain as due to some issues with return receipt information made by courier team i have to suffer a loss of amount 700rs. Also note that i have reattached the mail for your reference also attached the trail mail which i have been sending to your team for reply.

As your team failed to reply and help me, i have to write this mail to you. Hope you understand the situation and help me.

Please note that i have returned both the styles product ir110_14oct15-sty-8805 and (Ir110_01apr16-sty-mandirapink-a1 to excom express team kolkata as per the return request details received from excom express kolkata against product ir110_14oct15-sty-8805 and (Ir110_01apr16-sty-mandirapink-a1 please find the below attached.Inline image 1
As i am working women and stays alone in kolkata. I asked them to do the pick on staurday that is[protected]. On the very same day i got call from excom express kolkata that they will do the pick up on sunday that is 12-06-16 as if convenient to me. And on the same day evening 10-06-16 i received a sms from excom express kolkata team that the 1st return pick attempt was unsuccessful please find the below for your reference.
Inline image 2

Then i called up excom express delhi team and informed that there team has only confirmed me that they will come for pick up on 11-06-16. So, how they can send me a message saying that the 1st attempt for pick up was not successful. Excom express delhi team said sorry for the inconvenience and said the pick up will be done on monday that is 13-06-16. As told you earlier i am working women, i handover my parcel containg both the products ir110_14oct15-sty-8805 and (Ir110_01apr16-sty-mandirapink-a1 to my neighbor and asked them to receive the return receipt against the same from the courier guy. When in the evening i received the return receipt from my neighbor i realize that the excom express kolkata team has given me only return receipt against one article and has picked up both the articles please find the below attached image for your reference.
Inline image 3
Then again immediately i called up to pick up guy and asked that in havn't received the other receipt. The person told me to call excom express delhi and file a complaint against the same to get return receipt for 2nd article. When l call excom express delhi office they provided me the excom express kolkata manager no. That is [protected] mr. Srikanta ghosh. I immediately call him and explained him the situation what has happened, he said that he will check the parcel himself and will confirm wheteher he has received both the products ir110_14oct15-sty-8805 and (Ir110_01apr16-sty-mandirapink-a1 or not. At 1.00 pm on 14-06-16 i called him again regarding my parcel details he confirms me that he has received both the articles and forwarding the both the article to its respective dealer through excom express and the awb no. For the same are[protected] and[protected].

After getting an awb no. Against both the articles i call up india rush team and has a talk with mr. Alok thakur and had explained him the whole situation and asked him for cooperation to get the credit against both the article as i have already handover both the products ir110_14oct15-sty-8805 and (Ir110_01apr16-sty-mandirapink-a1. He asked me to write a mail to india rush team with putting all the details which is mentioned in the below trail mail and he will forward this issue to india rush team and team will definitely help me on the same. Unfortunately after putting so much effort and follow up with so many people i received a disappointing mail from india rush team yesterday stating that they only except only one article return request and the other request they cancelled but the dealer has received both the articles back. Please find the below attached delivery status against product ir110_14oct15-sty-8805 and (Ir110_01apr16-sty-mandirapink-a1 inline image 4
Inline image 5

Please note that i will really appreciate, if you go through the whole matter in a positive way and refund my money for both the products as what i have received from excom express i have already uploaded the same also, for any information you can call me on [protected] also you can call mr. Srikanta ghosh for cross checking about the delivery of both products to the respective dealer.

Hoping for your positive cooperation on the same.
Divya

I had placed oder no.[protected] on 21.04.2016 for cotton white printed kurti with palazzo with size m with online shopping site 'indiarush.com'and made payment by credit card. After placing order i realized size m may not fit well and i should go for size l. So on 22.04.2016 i called on customer help no. & requested for size l which they accepted. On 23.04.2016 i received sms for shipment of item with size m thru courier ecomexp vide awb no.[protected].
I again called on customer care no. They ensured that i will get my requested size l.

Till date & after a lapse of two months and even after repeated follow up.. Emails on their customer help i have nither received item i had ordered for nor they r refunding me the amount paid.

They always reply two line saying give us time to resolve problem

I dont know where s the problem?

I would like have refund of amount paid with interest without any further delay.