Indraprastha Gas Limited [IGL] Complaints & Reviews

Hi team,
from 1 jan to 31 feb need hardcopy of gas piped line bill .please share on ebill copy with hard copy of my bill. As mostly time bills are not received and I need to chase up for the same. And also no meter readings have been checked by your executive team side from the past 2 months in 2021?kindly share bill hard copy and soft copy as soon as possible.
thanks
rahul dhyani...

I had applied for a new connection on 8th Feb 2021. As per the guidelines, the feasibility check has to be done within 21 days. It has been more than that and still, no one from the project team has contacted me. I keep calling their customer care number and they keep giving the same reason that the issue has been escalated to the project team. People in my building use PNG so there is no reason for extending the feasibility check. Still,...

Ref BP # [protected], its been almost 3 months but connection still not done.Complained recorded through your call center but nothing moves.

can someone senior please look into it ......

I have all my documents and check deposited the
hand office 01 mar 2021 but my new connection is not workig yat ?

name .Brij kishore mehto
phone.No.[protected]
dd.No.000087...

Sir/madam,
This is to inform you that i have been constructing my house ...while construction the pipline was coming inside my boundary.
Please remove the pipeline inside my boundary line..and kindly help me at the earliest!
Thankyou
Rajesh kumari
[protected]...

BP[protected].
For past 2 months we have been complaining and following up on the gas connection but we have received no response from IGL. Service request no. is [protected]. All the formalities have been completed now, which were again a issue earlier and we had to take the matter to social media.
Our neighbours got it fixed in a week. Why is it taking them so much time ??? Why is anybody not reverting back ?...

This is to inform you that from last six month i always complaint about IGL pipe line connection which is not installed from out side. Every thing done inside the house i.g pipeline & meter installation. But the out side connection is still pending. I inform the project team also but they are least bother to resolve the issue.
So I request you to please resolve the issue on priority basis.
B.P No [protected]...

We have submitted our request for temporary uninstallation of our IGL gas pipe line under our BP NO. [protected]. We got the no. of your person named Raju (Mob: +91 [protected]). We called him up but he said as he has not got the salary for last month from his contractor so he will not come. He said jab hamara man karega tab aaenge warna nhi aaenge....

Dear sir,
With reference of above subject matter along with 16 connections completed with meter last 18 month, your executive project team visited in more time on my premises but TF continuity is still pending, we all are not.avail this facility due to TF,
So, kindly resolve this issue ASAP

Thanks for your appropriate action
DINESH MANI TRIPATHI
Mo.[protected]...

I have applied for New connection vide BP no. [protected], but unable to upload documents as feasibility report not submitted by office. I have made more then 50 calls since last 4-6 week but all in vein..

PNG line is already there in society.

CA Somesh Jain
[protected]...

My B P number is [protected]. They have installed Meter Number : ITR00258422/09/20 on 24 jan. Meter connection no is [protected]

But still waiting for gas connection, after meter installation, i didnt get gas connection. Support is not good they generate compliant no and then resolve after few hrs without doing anything....

Dear team IGL,

I have applied for a new IGL connection for my flat. (our building already has IGL connection, including my flats below me)

I filled out the form, there was a popup that says, a link will be sent to email for verification, but it never came. I filled the form once more, still didn't receive it. I called the customer care, and there isn't any details.

So I request you to solve...

Please change the society name from :

Current : GAUR SAUNDRAYAM
Correction : GAUR SAUNDARAYAM

The previous IGL service ticket opened for this was : [protected] that got closed. They mentioned that they can't changed as this is drop down in their system.

This needs to be corrected as we have to submit IGL bill as address proof and it requires to match accordingly.

Thanks,...

Our neighbors have put the pope line connection through our wall without informing us and without having permission from us. I want this complaint to be raised as early as possible as we want to get new gas pipeline connection in our house . Kindly remove this as early as possible 🙏...

The neighbors have placed the pipe line connection without our permission on our wall. And that is not allowed to put the connection of pipeline of others from our wall. So kindly remove it as early as possible...

I am Annapurna Devi a senior citizen with igl bp no. [protected].
My igl gas connection was temporary disconnected in Dec20 by igl as per my need due to my house renovation. During disconnection my appliance valve taken by igl control room person. Then I called for restoration on 12th Feb 21 but appliance valve was not connected. Now I need immediate restoration of my application valve & rubber pipe with gas stove. I have already made...

My igl gas connection is disconnected but I m not being able get my NOC your service man are not responding properly i have visited your office at RK puram and waited there for many hours but my problem didn't get resolved, i want my Noc by 26 Feb...

I have applied for disconnection of my igl gas connection as I have shifted my house but your company's staff is not responding properly, I contacted the staff members 2 days ago waited at the RK Puram office for many hours but nothing happened, I have to get it disconnected by 26 Feb, please respond
My BP no. is [protected]...

The installation team visited my premises yesterday and demanded money for carrying out the functions. When I refused to pay any additional amount, , they abandoned the work and walked out.
The team before visiting also demanded money to which I blantantly refused, they yet again persisted on paying additional amount after reaching my home.

I tried to make a video of their antics, they further started misbehaving....

I received a Bill which has an amount of INR 2771.23 over and above the Bill. When I enquired about the same with the customer service they told me that due to mismatch in the billing amount starting November 2019 till October 2020 the amount got accumulated to 2771.23.

I am not sure why this has happened because the bill generates only after the meter reading was taken by a staff member of the billing team....