Indraprastha Gas Limited [IGL] Complaints & Reviews

Address: 1/10426, 3rd floor,gali no-5 mohan park shahdara delhi-32

Respected sir,
Igl mechanic had made the connection at the wrong place here, which caused a hole in the water pipeline.I also put a([protected]) complaint in customer care, but anyone mechanic not came here, please transfer the Igl meter by sending the mechanic.

Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.

Mar 15, 2021

Updated by 85Poonamjain Please transfer my meter

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Address: D-14, West Jyoti Nagar Enclave, Loni Road, Shahdara, Delhi-94

Hello Sir, My name is Siddharth Saxena. I live in West Jyoti Nagar Enclave, Loni Road, Shahdara, Delhi-94. Sir, I want to complaint for installation of gas pipeline in the ground. Sir the installation is pending from last 9-10 months. Everytime a new contactor comes and leave the work in between and left. This is going from many months. Few months back i recieved from your department for the enquiry whether the pipes are installed in the ground i told that no the pipes are not installed then the person said in the documents it is said the work is done the work is not done so that the work has started but the contractor leave the in between left. so sir please the see this issue very seriously and try to issue urgently because we facing problems created by digging of the roads which are left open. So sir try to solve this immediately.

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Address: B/183, GROUND FLOOR HARI NAGAR CLOCK TOWER NEW DELHI 1100064

Website: www.igl.net.in

I would like to share that i have paid excess amount to your organisation. i have paid total of Rs. 16190.80 and still you are asking security money which i have been told that was only 6000/- in each of Rs 500/- for twelve months. if like this then i have already paid such why every time each bill was asking for security. you are requested kindly verify the same details and do the needful
PAID ON 23/8/19 500 QAM[protected]
PAID ON 16/12/19 500 RAM[protected]
PAID ON 16/12/19 500 RAM[protected]
PAID ON 18/4/20 500 SAM[protected]
PAID ON 20/6/20 500 SAM[protected]
PAID ON 17/9/206826 [protected]
PAID ON 22/12/20 3496.39 VHN[protected]
PAID ON 22/02/211672.93 VAE[protected]
PAID ON 13/03/21 1695.88 VAE[protected]

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Address: Diamond Square CGHS Ltd. Flat No - 275, Plot No - 13A, Sec - 6, Dwarka, New Delhi - 110075

Hi Sir/Madam,
I've called the executive to change the pipeline but they have 10 days late so we've not gone for any modification... and they have charged Rs. 1464 as Service Charge Bill is enclosed with this complaint.
They have mentioned my BP Number with wrong address and customer sign also does not belong to us.
Two executives came to my home for checking the same also and they talked to customer care also for not happening any modification at my home but till now this issue has ot got resolved. I'm in touch with IGL customer Care from last November. They reply every time that they have sent the same to concern department but not getting any reply from them.
Pls. look into the matter on urgent basis.. I'm getting mentally harassed now.

Regards,

Swamy

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I had submitted Rs 6000/- to start the png connection in government quarter which I was holding 6 month back . After vacating the quarter I came to know that it is Rs. 1000/- to start the connection for government quarter. I wrote several emails and submitted all the documents asked by the customer care however, even after more that 6 months no refund has been initiated instead customer care keep on giving some excuse . Copy of email is attached .

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Address: r/o 409 Guru Ram Dass Nagar, St. no.-4, Laxmi Nagar, Delhi-110092,

Dear Sir / Madam

My CA Number[protected] & BP Number [protected],

I would like request to you, kindly re-Installed meter location in same Home Address.

because pipe line fitter had installed meter different place and connection provider made a point in differ location as per them own comfort.

I would request to you kindly transfer the case to project Department, they will reslove the issue as dicussed with field Engineer. he is asking this will be Free of cost.

Rest of people are demanding the money to shifted the point of connection.

provide us new Meter also becoz that time they installed old meter which is already used..

Check and reslove on urgent basis.

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Hi team,
from 1 jan to 31 feb need hardcopy of gas piped line bill .please share on ebill copy with hard copy of my bill. As mostly time bills are not received and I need to chase up for the same. And also no meter readings have been checked by your executive team side from the past 2 months in 2021?kindly share bill hard copy and soft copy as soon as possible.
thanks
rahul dhyani

Apr 3, 2021

Complaint marked as Resolved

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I had applied for a new connection on 8th Feb 2021. As per the guidelines, the feasibility check has to be done within 21 days. It has been more than that and still, no one from the project team has contacted me. I keep calling their customer care number and they keep giving the same reason that the issue has been escalated to the project team. People in my building use PNG so there is no reason for extending the feasibility check. Still, they are delaying the process so much.

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Address: Ghaziabad

Ref BP # [protected], its been almost 3 months but connection still not done.Complained recorded through your call center but nothing moves.

can someone senior please look into it ...

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Address: H.NO.43 G FLOOR LANCERS ROAD TIMARPUR NEW DELHI 110054

I have all my documents and check deposited the
hand office 01 mar 2021 but my new connection is not workig yat ?

name .Brij kishore mehto
phone.No.[protected]
dd.No.000087

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Sir/madam,
This is to inform you that i have been constructing my house ...while construction the pipline was coming inside my boundary.
Please remove the pipeline inside my boundary line..and kindly help me at the earliest!
Thankyou
Rajesh kumari
[protected]

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BP[protected].
For past 2 months we have been complaining and following up on the gas connection but we have received no response from IGL. Service request no. is [protected]. All the formalities have been completed now, which were again a issue earlier and we had to take the matter to social media.
Our neighbours got it fixed in a week. Why is it taking them so much time ??? Why is anybody not reverting back ?

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Address: A-63/B Ground Floor Gurudwara Road Mohan Garden, Uttam Nagar

This is to inform you that from last six month i always complaint about IGL pipe line connection which is not installed from out side. Every thing done inside the house i.g pipeline & meter installation. But the out side connection is still pending. I inform the project team also but they are least bother to resolve the issue.
So I request you to please resolve the issue on priority basis.
B.P No [protected]

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We have submitted our request for temporary uninstallation of our IGL gas pipe line under our BP NO. [protected]. We got the no. of your person named Raju (Mob: +91 [protected]). We called him up but he said as he has not got the salary for last month from his contractor so he will not come. He said jab hamara man karega tab aaenge warna nhi aaenge.

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Address: Delhi , Chatterpur Extension, Durga Ashram marg, A1,ShriramAppartment,Flat.no,B1,

Dear sir,
With reference of above subject matter along with 16 connections completed with meter last 18 month, your executive project team visited in more time on my premises but TF continuity is still pending, we all are not.avail this facility due to TF,
So, kindly resolve this issue ASAP

Thanks for your appropriate action
DINESH MANI TRIPATHI
Mo.[protected]

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Address: A-15, 88 I.P.Extn, Patparganj, Delhi -110092

I have applied for New connection vide BP no. [protected], but unable to upload documents as feasibility report not submitted by office. I have made more then 50 calls since last 4-6 week but all in vein..

PNG line is already there in society.

CA Somesh Jain
[protected]

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Address: B11-108 eco village

My B P number is [protected]. They have installed Meter Number : ITR00258422/09/20 on 24 jan. Meter connection no is [protected]

But still waiting for gas connection, after meter installation, i didnt get gas connection. Support is not good they generate compliant no and then resolve after few hrs without doing anything.

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Address: New Delhi

Dear team IGL,

I have applied for a new IGL connection for my flat. (our building already has IGL connection, including my flats below me)

I filled out the form, there was a popup that says, a link will be sent to email for verification, but it never came. I filled the form once more, still didn't receive it. I called the customer care, and there isn't any details.

So I request you to solve the issue, and provide the BP number and and start the process.

BP- for Userid SomIGL

Mar 3, 2021

Complaint marked as Resolved

Not from here, but after repeated calls. they did

Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.

Mar 02, 2021

Updated by SomIGL Its for IGL Delhi

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Address: GaurSaundaryam, Greater Noida West, Uttar Pradesh

Please change the society name from :

Current : GAUR SAUNDRAYAM
Correction : GAUR SAUNDARAYAM

The previous IGL service ticket opened for this was : [protected] that got closed. They mentioned that they can't changed as this is drop down in their system.

This needs to be corrected as we have to submit IGL bill as address proof and it requires to match accordingly.

Thanks,

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Mar 02, 2021

Updated by prashantkr2002 It Should be GAUR SAUNDARYAM

Mar 05, 2021

Updated by prashantkr2002 Previous Service Ticket got closed : New [protected] opened on 5th March 2021

Mar 08, 2021

Updated by prashantkr2002 Again Service Request No [protected] generated for G/I DOM General Information has been resolved, but the issue exists so opening a new request [protected].

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Address: j-133,ashok vihar,phase-1

Our neighbors have put the pope line connection through our wall without informing us and without having permission from us. I want this complaint to be raised as early as possible as we want to get new gas pipeline connection in our house . Kindly remove this as early as possible 🙏

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Indraprastha Gas Limited [IGL] Complaints & Reviews

File a complaint to Indraprastha Gas Limited [IGL]

Indraprastha Gas Limited [IGL] reviews & complaints page 31

Transferred meter

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Complaint for Installation of Gas Pipeline in the Ground

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Excess payment against my bp no 4000854231

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Taking Service Charge without any modification

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Not refunding the money after disconnection

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Request for change the point of connection

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Not provided bill hard copy and e-bill

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New PNG Connection

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2 ......much Delay in Connection

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Igl new connection government allowed

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Pipeline coming inside the boundary of house

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Harassment for connection

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Outside connection of IGL pipeline

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Unethical behavior

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PNG connection with BP no 4000989152 TF is still pending from 18 months

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New Connection/ Feasibility Report Not submitted by Area Officer

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Not getting connection even after 1.5 months

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New Connection Form doesn't get submitted online

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IGL Docs Requires Correction in Society Name (Gaur Saundaryam )

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Neighbors issue

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