Indraprastha Gas Limited [IGL] Complaints & Reviews

Sir/madam,
This is to inform you that i have been constructing my house ...while construction the pipline was coming inside my boundary.
Please remove the pipeline inside my boundary line..and kindly help me at the earliest!
Thankyou
Rajesh kumari
[protected]

BP[protected].
For past 2 months we have been complaining and following up on the gas connection but we have received no response from IGL. Service request no. is [protected]. All the formalities have been completed now, which were again a issue earlier and we had to take the matter to social media.
Our neighbours got it fixed in a week. Why is it taking them so much time ??? Why is anybody not reverting back ?

This is to inform you that from last six month i always complaint about IGL pipe line connection which is not installed from out side. Every thing done inside the house i.g pipeline & meter installation. But the out side connection is still pending. I inform the project team also but they are least bother to resolve the issue.
So I request you to please resolve the issue on priority basis.
B.P No [protected]

We have submitted our request for temporary uninstallation of our IGL gas pipe line under our BP NO. [protected]. We got the no. of your person named Raju (Mob: +91 [protected]). We called him up but he said as he has not got the salary for last month from his contractor so he will not come. He said jab hamara man karega tab aaenge warna nhi aaenge.

Dear sir,
With reference of above subject matter along with 16 connections completed with meter last 18 month, your executive project team visited in more time on my premises but TF continuity is still pending, we all are not.avail this facility due to TF,
So, kindly resolve this issue ASAP

Thanks for your appropriate action
DINESH MANI TRIPATHI
Mo.[protected]

I have applied for New connection vide BP no. [protected], but unable to upload documents as feasibility report not submitted by office. I have made more then 50 calls since last 4-6 week but all in vein..

PNG line is already there in society.

CA Somesh Jain
[protected]

My B P number is [protected]. They have installed Meter Number : ITR00258422/09/20 on 24 jan. Meter connection no is [protected]

But still waiting for gas connection, after meter installation, i didnt get gas connection. Support is not good they generate compliant no and then resolve after few hrs without doing anything.

Dear team IGL,

I have applied for a new IGL connection for my flat. (our building already has IGL connection, including my flats below me)

I filled out the form, there was a popup that says, a link will be sent to email for verification, but it never came. I filled the form once more, still didn't receive it. I called the customer care, and there isn't any details.

So I request you to solve the issue, and provide the BP number and and start the process.

BP- for Userid SomIGL

Please change the society name from :

Current : GAUR SAUNDRAYAM
Correction : GAUR SAUNDARAYAM

The previous IGL service ticket opened for this was : [protected] that got closed. They mentioned that they can't changed as this is drop down in their system.

This needs to be corrected as we have to submit IGL bill as address proof and it requires to match accordingly.

Thanks,

Our neighbors have put the pope line connection through our wall without informing us and without having permission from us. I want this complaint to be raised as early as possible as we want to get new gas pipeline connection in our house . Kindly remove this as early as possible 🙏

The neighbors have placed the pipe line connection without our permission on our wall. And that is not allowed to put the connection of pipeline of others from our wall. So kindly remove it as early as possible

I am Annapurna Devi a senior citizen with igl bp no. [protected].
My igl gas connection was temporary disconnected in Dec20 by igl as per my need due to my house renovation. During disconnection my appliance valve taken by igl control room person. Then I called for restoration on 12th Feb 21 but appliance valve was not connected. Now I need immediate restoration of my application valve & rubber pipe with gas stove. I have already made complaint for the same but control room person not coming. I am residing alone & unable to cook any food for me since many days due to no gas restoration. Please send control room person with appliance valve & rubber pipe today ASAP & confirm.
Thanks & Regards,
Annapurna Devi
L 60 B, Saket, New Delhi 17
M-[protected]

My igl gas connection is disconnected but I m not being able get my NOC your service man are not responding properly i have visited your office at RK puram and waited there for many hours but my problem didn't get resolved, i want my Noc by 26 Feb

I have applied for disconnection of my igl gas connection as I have shifted my house but your company's staff is not responding properly, I contacted the staff members 2 days ago waited at the RK Puram office for many hours but nothing happened, I have to get it disconnected by 26 Feb, please respond
My BP no. is [protected]

The installation team visited my premises yesterday and demanded money for carrying out the functions. When I refused to pay any additional amount, , they abandoned the work and walked out.
The team before visiting also demanded money to which I blantantly refused, they yet again persisted on paying additional amount after reaching my home.

I tried to make a video of their antics, they further started misbehaving. Strict action be taken against such people.

I received a Bill which has an amount of INR 2771.23 over and above the Bill. When I enquired about the same with the customer service they told me that due to mismatch in the billing amount starting November 2019 till October 2020 the amount got accumulated to 2771.23.

I am not sure why this has happened because the bill generates only after the meter reading was taken by a staff member of the billing team.

BP No. [protected].
Applied for new connection in 2020.
Documents verified in October 2020
Made SEVERAL requests at customer care, till date connection not provided, nor my complaints being forwarded to senior officials.

It's been two months that I applied for an IGL connection, all paperwork done the 6000 cheques I gave to IGL has also been cleared but still waiting for connection installation. IGL people every time saying we will come at 10 Am and never came. I just want to know how much time will take for connection installation. I am not expecting this much bad service of IGL. I am facing this issue in the initial phase. The best part for IGL people is they are not at all responding.

Its been two month that i applied for the connection, all the paper work done, the 6000 cheque i gave to igl has also been cleared. but still waiting for connection installation,
how long it would take more

My BP No.[protected]...

I have placed the new connection request for pipeline gas at my address flat no. 14, maitri appartment, block a3, paschim vihar, delhi 110063
The contractor staff came at my residence at 3 p.m. on 13th feb 2021 to install the connection. Following happened after that
1. I asked him to pls wait for 15-20 min as my wife was cooking food in the kitchen for my small Kid. He left for another place - the contractor staff said i asked him to wait for 1 hr which is not true
2. Staff again came at 5 p.m. and took the measurement and then left to work for another place - he was not willing to install the connection on same day
3. I enquired about delay and i got the reply from contractor and other staff that some material was not available and hence the staff left - this is not true as when the staff came back at 7 p.m., he told me that he went for another complaint in between
4. The contractor staff misbehaved with me - he was not ready to wear mask, not ready to remove his shoes even when i offered my shoes to him, he threatened me that i will not come now for rhis connection and ab karwa ke dikha do ye kaam
5. Actually it was planned and decided by the staff that he will not install the connection the same day and both contractor and staff was continuously telling lie to us
Pls take strict action against the contractor and staff as nobody has the authority to misbehave with customer

[protected]