Indraprastha Gas Limited [IGL] Complaints & Reviews

Santosh kumari b105 new noti nagar new delhi gas connection installed but not connected to gas chulha no body is lifting phone

Our bp no. Is [protected] was installed 2-3 months back and we are facing problem of high flame since day one. Earlier this burner was being used by lpg and the person who had started this connection was told about this. Due to lack of awareness we accepted this high flame.
For this defect sr no. [protected] was raised (date not confirmed) and no one has visited our place. On 8 sep, 20 we received a message that your complaint has been resolved.
Please do needul as we are facing problem.

I am a resident of Noida A 15 sector 55 .
We have applied for new PNG connection on 22.4.2017. As per requirements, we have made payment of Rs. 2500 for the same. We were told that whole process may take upto 3 months, but till date ( 3 years) we have not received services for the same. Inspite of continuous reminders and follow up to customer care of IGL, we didn't get any response. Please look into the matter and do needful. Looking forward for your response.

Installation of the pipes and meter has been done 2 years back but the connection is still pending.

Registration number: [protected] and [protected]

REgards
Saroj Kumari
NOida Sector 55

Bp no. [protected]

This incident took place on 6th sept 2020.

I reside in 201, anand kunj, vikas puri. I've been having problems with the gas supply in my stove because of which i asked help from a legitimate igl gas reading agent - vikas kumar. He then called two of his known persons -
Sanjay nirankari [protected]
Ravinder singh [protected]

He assured me that they are good in their work and would help me with the needful, however, i was literally looted by the two. They came home and tried to mint as much money as possible by scaring me about the defaults in my stove & gas pipe. They unnecessarily changed my stove stands. They took out my new valves & replaced them with old ones they had brought with them. They also broke the steel cylindrical nob (Attached inside the plastic ones on the outside) that controls the amount of flame that reaches the stove. Earlier, there was a problem that the flame would shut inbetween when on sim while the plastic nob turned on. Now, they enlarged the sim hole on the steel nob and cut the difference between sim and high from inbetween, due to which the gas now only operates on high flame option. Also resulting in wastage of gas. They were also insisting on changing the gas pipe which i did not agree to. He took rs. 1, 650 from me.

The very next day i called sanjay nirankari and asked him to come and check his work, correct what's needed. He has been giving false promises for his visit and hasn't turned up as yet. It's been 8 days and i've called him many times, now he doesn't answer my call.

I will now spend another rs. 1200 to get the repair done for the damage the two representatives caused me with.

It is very very unfortunate how such cheaters operate in the name of such a huge respectable company - igl. They not only betray the consumers but also spoil the name of such a prestigious brand people trust. I really hope a correct action is taken against such crooks and they are stopped from cheating customers in the future.

Many thanks.
Best regards

I, rohit katyal, residence of f -2512, prateek edifice, sector -107 noida uttar pradesh and my bp number with igl is [protected].
My complaint/ service ticket number with igl is [protected].
I complained about my igl connection pressure in flame is too low to cook and in 2 days they have sent repairmen from their contractor side and he just put needle and cleared the hole and for that igl charged me rs 476 for four burners ie rs 119 per burner
This is a clear loot from igl side as they just put needle to remove the dirt and for that pity thing they are charging huge amount as if only 5 % of existing customers opt for this service they are charging exponentially high amount.
In my concern i observed that contractor with igl and igl officials are hands in gloves for this theft as to do 2 minutes job they are charging high amount.

Rohit katyal
Complainant
F 2512, prateek edifice
Noida, uttar pradesh
India
[protected]

The meter at my GF flat 74 engineer estate Patparganj delhi, 110092

is broken( its installed on outer walled in society) pl repair or replace
I complained earlier also.

rakesh goel
owner flat
sewaram was Tennent

Since i was trapped some where else due to this covid and my house was locked, igl is charging minimum charges of 131.1 and estimation charges to me. I have already suffered many financial losses in this covid. Please don't charge these amounts now to me.
I am ready to pay for the consumed units but not for not using the gas.

Bp nmbr: [protected]

I have been trying to get new connection since march 2020.

Continously i have been following up on customer mail and contact numbers.
Everyone giving false promise but nothing is moving on.

Current status: document uploaded since last 3 month still no action taken.

What should i do? They don't want business or they are already have multiple customers.

Pl logged a complaint reg. No action on installing new connection.

Dear sir, i have applied for domestic gas connection on 11/8/20 by depositing rs6000/ as security deposit and thereafter bpno [protected] has been issued. Then i contacted so many personnel of igl for installation of meter and connection but nothing has happened in reality only false assurance is being given. It is very much disturbing that officials dealing with public is very much in professional working in such a repute organisation. They are tarnishing the image of the organisation. I am compelled to write all this because i have been fade up. You are therefore requested to look into it and get me relieved from this mental agony. My residence address is: a 125, pocket 3, kendriya vihar 2, sector 82, noida. Thanks.. S. Mitra father of ipshita mitra.. Mob. No [protected]

This is sk sehgal mob no ([protected]) today found some mismatch in my igl connection.

As i have 3 igl connection out of one which is register with incorrect person name mr. Rakesh bajaj house no h5, tilak nagar, new delhi.

As per your customer care guys telling number which i have (Meter no zen00122354/1218) is register with mr. Rakesh bajaj.

Also they are telling my meter number is zen00122385/1218 but this number is not with us.

Kindly request to check and give clarification on this issue.

My bp no [protected]

Also the bill is coming too much high as per my usage amt 2, 937 from 28th feb -15th aug. Later change to 900 approx but as my tenant ajai soni is out of delhi from past 5 months and no gas used

Kindly check and call me urgently otherwise i have to escalate to the next level.

Regards,

Depiste repeated request call to customer with regard to new connection installation. Every time they were giving me lime excuses. Having assured sevrel time, the new connection was not installed at my residence for last 6 month. That was applied by applicant in march 2020, but the companies concerned unit is not taking seriously yet. Now i am requesting to you, may please be installed the same so that avoid inconvenience kitchen chores.

Dear sir:
We had applied for the shifting of gas pipelines on 9th october, 2019 due to the proposed commencement of work relating to the extension of balcony of all the 5 blocks of our society viz. The rajat jain cgh society ltd. Plot 34 sector 6, dwarka new delhi 110075.

A survey was carried out on 10th october, 2019 and the amount, as demanded, was deposited by us on 19th october, 2019. However, despite regular follow up with the igl assigned contractor, shri manoj agnihotri, the job relating to the shifting of gas pipelines, though commenced, has not been completed till date.

This has not only delayed the entire project of the balcony extension but has also led to our civil work contractor filing a claim for the delay of the project.in fact, the balcony extension work has come to a halt.

We had spoken to the igl representatives, namely, s/shri naveen raja and rajeev and thereafter with shri rupesh and lastly with shri abhisekh k singh at dwarka office delhi but nothing much have moved, least to speak about the completion of the job relating to the shifting of gas pipelines. Residents of our society, after having paid a huge sum of money for the balcony extension, are suffering immensely from this situation without any cause on their part.

Having made scores of calls to the contractor to whom the above work has been awarded by igl and also to the different igl representatives in dwarka office in vain, we are now left with no option but to approach your office for immediate resolution of the issue. We are enclosing the photograph of the half-finished work executed by the igl assigned contractor in our society.

Looking forward to your urgent consideration and cooperation.

Thanking you,

President
The rajat jain cghs ltd.

Respected sir
My BP number -[protected].
We have applied for new PNG connection last year. As per requirements, we have made payment for the same. We were told that whole process may take upto 3 months, but till date we have not received services for the same. Inspite of continuous remainder and follow up to customer care of IGL, we didn't get any response. Please look into the matter and do needful. Looking forward for your response.

Meter is installed two weeks ago, but stove connection is pending, please do the needful as early as possible
Thanks
Sahil chawla
Flat no 39, rail vihar
Sec -30
Noida
Email — . [protected]@gmail.com
Mobile no — - [protected]
[protected]

Hi sir/mam,

My meter installation was done in november 2019 and the supply has not started yet. Every time i said to your employees that the pipe installation is not proper but they never checked on it. Few weeks earlier one of your employees came and installed the new meter in the building premise without even checking the supply or the pipe fittings.in this building no service has been started yet.

I have raised my concern on this issue and told your project teammates but they are not ready to listen to my problems. They are saying this will be chargeable otherwise they won't do this.
Sir if your employee has not done his work properly and i have not got any service from this why should i pay for this.

I am fed up with all those terms and conditions and even with your employees. All they are giving me false promises. Please make it clear and start the supply as soon as possible. If not please disconnect the installation. It has been 7 months completed without any result.

B. P no. - [protected]

I have raised many tickets and the tickets are closed automatically without my knowledge or my permission.

Hi,

I had applied for igl connection with all the required documents and an advance payment of inr 6, 000 in the month of january 2020. My bp no. Is bp no.[protected] and my gas connection is still not active. After several follow-ups meter got installed in the month of june but no further action is done.

Disconnect my connection BP no [protected] at A45 omicron2 g.n.at 22.08.20.saturday in difalter. but I am not difalter all bill paid. Also I request to customer care, control room for connection many times. But anyone not listen my prayer. So I request to you for connection as early as.

My IGL BP No. is [protected]. I applied connection in September 2018 and Meter was installed in End of Year 2019 while supply started in Feb 2020.

As per several mails from IGL Customer Care, they clearly mention that EMI will start from the date of Meter installation however they consider September 2018 as meter installation date which is wrong. They have charged complete EMIs in a single bill after connection mentioning that meter is installed in Sept 2018.

I have dropped many mails and have follow ups mails as well but the issue is yet unsolved. They just stick to a silly reply that Meter had installed in Sept 2018 while even pipelines were not laid off in society premises till mid of Year 2019.

I haven't paid that particular bill hence Further I have been charged for late payment charges as well.

I have asked many times for escalation matrix as well, but they don't even share that which is a basic right of consumer.

RESOLUTION I WANT:
I want the records should be corrected that meter is installed in End of Year 2019 and re-calculation of EMI after that. I am ready to pay the correct calculated EMI amount, Also I want reversal of Late payment charges which is due to the non solving of matter from IGL end.

I want to new connection, payment and all documents submitted to yoir submitted but why you are doing deleay connection to my location against my bp no [protected]

I have booked a new connection 21 days back, for my house no. 14-b, tower-5, type-v, east kidwai nagar, nbcc govt. Residential complex, new delhi-23. I have been allotted a bp no. [protected] the same was communicated to igl through call center and having a service token no. [protected]. I have been told that the new connection will be provided within 3 days but it is already 4 days gone and despite calling them on their helpline and telling my problem of cooking food etc, no action is yet taken. It shows the poor service and carelessness towards the work attitude of the igl officials.
This is the situation in a govt colony where meter and connection is already installed upto the kitchen door?