Indraprastha Gas Limited [IGL] Complaints & Reviews

Greetings of the day!

I visit this station almost every second day & face the same problem that less than half of the cng points of refilling are working even at night which cause a long que for cars...& when i asked them “why these are not working at night everyday” the reply comes “these stations have a problem so it is under maintenance” & when i went to the manager out there he spare himself by saying madam i don’t have much staff to operate all the points so even at late night i can’t do anything, then he asked me call to call on few numbers of mr. Rupinder singh gill, operator & marketing head but nobody took my call which is very big cause of negligence also could be a big cause for any further misshappening with girls at night... Either there should be a separate que for ladies at night or atleast all the points should work without silly excuses... If govt. Have given us the facility for “n” number of points then they should be operational or ladies should be given an edge in night due to safety reasons...
Hope all the females driving at night will get justice to it, will be waiting for your justified revert.
Thanks.

88 rajpur khurd street nunber-4, new delhi-64 is my home address.

Dear sir, mam

Would like to inform you wrong fitting of pipe is done in my home, which may caused issue to us.

Request you to please help as we have approached to supervisor in whose under connection has been done. At very fast after completly wrong connection we asked to fix meter as well as pipe in order to avoid any type of harm in future.

After complaining supervisor will do it with in next 2 days, when two days past after approaching supervisor he stopped answering our call.

It' s my humble request to head of igl please look into the matter and help us, we are in trouble because o[censored]nsatisfactory work of igl worker as we have approached same time to plumber who is appoint from your side he said we will broke wall will according to my mind set, i must say please appoint responsible people. I hope everyone can undeestand value of harden money.

Positive responce and immediate action awaited from igl.

Regards,
Gulshan kumari

Advance payment for set up of igl connection was made in september 2019. Despite multiple follow ups with igl customer care no action has been taken and we are still waiting for the pipe connection to be set up.
Our bp number is: [protected].
Our address is h-56 bali nagar new delhi -110015
We feel cheated and duped
Please resolve this issue urgently

Igl connection
Advance payment for set up of igl connection was made in september 2019. Despite multiple follow ups with igl customer care no action has been taken and we are still waiting for the pipe connection to be set up.
Our bp number is: [protected]
Our address is h-56 bali nagar new delhi - 110015
We feel cheated and duped. Please resolve this issue urgently.

We have been following you through calls (Mobile no - [protected]) from last 45 days on contact no - [protected] to start png connection in a-243 sector - 122 noida-201301.
Everytime we call to start png connection on [protected], a new lady pick the call and i ask them give the complaint no. / reference no., they do not give that.
We have three png connection.
1. Bp no. [protected]
2. Bp no. [protected]
3. Bp no. [protected]
From these connections we do not want to start 2nd floor connection.
We are indeed unfortunate to choose igl for png connection.

Kindly take actions against the staff and start the connection.

Let me know the status as soon as possible.

I geetansh want to make a complaint regarding the servicing of gas pipeline.
The knobs of gas stove is not working due to this problem. The gas knob is becoming tight and due to this the gas stove is not working. So please send a mechanic latest by tomorrow at
3 pm - 4 pm. I hope that your mechanic will come at the earliest

Thanking you
Geetansh

I residing in rental in greater noida west and have been requesting for bp# from customer service and one provide a month later was incorrect when had called to activate connection. Since then have been dropping emails and calling customer service but have not received any help. Everytime get same response that it has been sent to concerned department. Apart from this portal is there any other platform where a complaint can be raised.

I, dharam pal bhatia r/o 49/3 east patel nagar, new delhi-110008 had applied for igl connection and had submitted rs. 6000/- cheque of rbl bank dt.03.09.19 in your account no.[protected] business partner no.[protected] and the cheque was cleared on 15.04.19.

The connection has not been installed as yet, hence please refund my security amount rs. 6000.00 with 12% interest.

My bp number [protected]- in the name of - ankit grover

Gas connection installed in the month of nov/dec, 2018in d-1406, steller jeevan, noida extention, secotr -1, greater noida, after so many telephonic discussions with your representative and visit in your office at cng station inter balak college at noida extention, but not found any solution. We want to pay the bill but no body create the bill or reading the meeter.

You are requested to please resolve the issue and regularise the bill.

In my colony maximum connection is complete but the joint (Tf) is not complete in maximum connection from main line to home line. I have complaint to igl many times but the complaint is resolve on document not in real. Is this service of igl. No one is listen my problem. Please if possible solve my problem, i am waiting for complete connection from one year.

Pramil kumar
[protected]
Bp no.[protected]
Railway road, new defence colony, muradnagar

We have raised multiple request for ngc-ng connection to be in place as part of process which is pending from 24 december. The people came to install pipeline was asking for money, we didn't give and facing this issue because of same. We have logged request multiple time, and after sharing service request number of bb number with call executive either call got disconnected or getting similar responses to expect call revert within 1 hour to...

We have 3 png connections at our residence bp no [protected], 318 and 319 in the name of poonam jain, rachit jain and pushpa jain. The said connections were made from ah 79 shalimar bagh, as the said house was reconstructed. Gas supply was obstracted. We had requested several times to your customer care for look after the matter. They always promise us to do the needful. Kindly look in to the matter and do the needful at an earliest.

Hello sir/mam,
I am a resident of d-8/11, sector - 6, rohini, delhi -110085 and had applied for two igl connections for my home and the security and registration amount was already being deducted from my account. Your workers came to our home but only set-up one connection and left their work by saying we will come tomorrow. Further, neither any meter is placed nor the gas pipeline stated until now. Right now, it's being almost more than three weeks and none of the workers visited again at our home. Please look into this matter as i want the connection on an urgent basis.

". I have received the bill for address 2 grd floor supreme court housing noida sector 99 noida 201301 as business partner no. [protected] while no connection has been provided till date. I had earlier also complained about the same but is of no avail.

Inspite of my informing your call center, who keep on calling inspite of being told that there is no connection connected at the said premises. I continue to receive calls for payment.

Please note that your sending me bills of such heavy value, making threatening calls, sending sms are causing mental agony & torture to me, for which you are liable to pay damages.

Please let me know what is the escalation channel in your organisation as at your level no action is being taken,

If corrective action is not taken to resolve the issue, i will be forced to take appropriate steps against you."

Cdr jk anand

To,

(GM) Sales

Indraprastha Gas Limited

Noida.

Dear Sir/Madam,

I, Tarun Bakshi resident of 14th Avenue Gaur city 2 has deposited cheque no. “000004” with your dealer at 14th Avenue, and same was cleared from my bank on 1 November.

My details are

DATE OF RECEIPT.. 20 October 2019

B.P. NO. - [protected]

Address : M- 280103, 14th Avenue

Gaur City 2, Ghaziabad, UP- 201009

Here is the details and issues I have faced while asking a connection from your representative while cheque for this is already cleared.

12 October person came and took the forms, id’s and signature along with cheque
1 November – Cheque got cleared from bank(IDFC)
11 November – People came to my home and installed the meter and other pipeline and told me other member will come to add the gas connection into my hob.
12 November I started calling and asked your complain center to get my connection complete.
After so many reminders at last on 12 December – I registered complain, AND here twist the person DID NOT REGISTERED MY COMPLAINT.
On 26th December- After complain and several reminder nobody turned up- I again called then I asked for my complain status they said there is NO COMPLAINT registered from me. WOW, I asked the person now to register the complaint.
They give me complaint number [protected], now guess what, today my complaint was closed without having my issue resolved neither they called me nor they provided any intimations about that.

When I called the complaint center they told me no reason was mention why this ticket is closed and we cant reopen this complaint but we can register a new complaint. I got that just to have your TAT complete they closed my ticket.
NEW COMPLAINT NUMBER- [protected].


NOW, just to add one more thing, still my connection is not yet started but MY BILLING has been generated. Thanks for the fast service 😊 at least on this point.

Please note that my house has not been provided by the LPG connection whereas my neighbors that is resident of M- 28102 and others

have got the connection and the meter has also been installed to their home. We have complained several times regarding the

same to your customer care centre but all in vein to receive any response from your side. We got everything installed meter and other pipelines, the thing they have to complete is only a knobs and activate the connection.

Complaint No. [protected](Closed without any reason) and [protected](Active)

We have been helplesly trying to get the connection done at our place, and hereby request you to find me a solution for the same.

Regards

Tarun Bakshi

M- 280103, 14th Avenue
Gaur City 2, Ghaziabad, UP-201009

Ph:[protected]

Cell: [protected]

) there are no words to express the kind of services are being offered by igl delhi nowdays. I had applied for the new connection way back in md of oct 2019 & till today there is no installation done
I have been running from pillar to post, made several calls to customer services who have everytime registered the complaint & issued ticket nos but no one is ready to pay heed against the ticket mo issued
Even after feasibility report was completed, n one had bothered to collect the documents from our home for almost 2 months
On 30th dec new ticket no[protected] was issued & automatically the same was automatically closed stating the compaint was resolved whereas no progress was made. After lot of calls i was reffered to control room number who further gave our aread ajay enclave supervisor no who is resposnble for installtion.. I could speak to him. Firstly he mentioned they have no recived the bp request for installtion & no ca no is also geerated whereas per control room ca no was alreayd generated long ago. I have been now trying to reach suoervisor amrendera singh but he is not even taking the call.
Bp no: [protected]

My BP number is .[protected].. I have raised multiple times for urgent Gas connection. My main request number is [protected]. Can you please urgently installed the Gas connection. I have raised a connection request 16/11 and issued the cheque with my papers but my file wasnt processed untill 2nd December and now they are telling me to wait for 90 days. There is already a pipeline going in my premises. so it should be installed asap as we need to shift urgently

My BP no is [protected] and have applied on 01oct 2018 but still connection
meter not installed. so many times i have called to customer care no and registered complaint and they said as per their history RFC not installed at your
premises and i told that pipeline is already installed on my home wall. After this they provide me area engineer number i called him he said your meter will
installed in 7 to 8 days but after 3 months no response my their side .pls do the
need ful.

I, ashok arora resident of a-4/22 first floor sector -15 alok kunj, rohini new delhi using igl business partner no.[protected] want to file complaint against leakage in the pipeline. I have already filed a complaint but no action have been taken from your side. Your staff member have already visited and found leakage in the pipeline around 15 days back, but didn’t take the action. Please make it repair as early as possible.

Sir
My bp no [protected]. And i have paid all payments and completed all formalities from last 3 month but till connection not stored only your people connect meter in my kitchen but from one month till today not connect to gas pipe line.
Why and how much time required.
As in my neighbor all peoples already using igl and i am still cylinder gas.
Already raised many complain but always they closed my complain without solving.
Is here any body can help me or not.
My mob no [protected] and [protected]