Indraprastha Gas Limited [IGL] Complaints & Reviews

Dear team igl,

The resolution is still pending. I called and have been following up with the igl team as the issue is the bp no and the name on the bill is incorrect but the residence address is the same.

When i had shifted to my new house i had applied for new connection and the bp no provided to me was [protected] with the name as henry stephen which is me and where in the bp no mentioned on the bill is [protected] and the name mentioned is dipanshu singh. I had been chasing igl for the correction and the correct bill which is unresolved till date. Moreover i have been charged extra than the bill under the term adjustment.

Yesterday also i called the helpline no and was told someone from igl would call back for resolution but haven't heard back from them.

Attached is the bill along with all the proofs. Also have got a letter of disconnection. Please help resolve this on priority basis

Bp no [protected]
Igl is sending my wrong bill everytime as they have entered wrong meter number in the data
I have told them many time but no response
Every time they came and took the meter photo but never generate my bill accordingly and say that u have not allowed the person to take the photo.
Now when i have stop doing payment they have disconnected my connection
I want my bill to come according to the meter reading not on the random basis
Kindly take the immediate action toward this matter

Dear sir,

I hope this email finds you in good health...!

I, gurbax singh, r/o a-148 raju park, khanpur, deoli road, new delhi - 110062, would like to inform you that i had made an application for the new igl connections in respect of bp numbers [protected], [protected], [protected] on 29.07.2018. Besides that a security deposit amounting to rs 275/- each for all the above referred bp numbers. Further it is informed that i have been paying all the monthly emi (S) as per the demands raised by you from time to time but unfortunately till date i have not been given the gas connection in relation to the aforesaid bp no (S).

Initially at the time of laying down the gas pipelines in our locality it was informed to us that the gas connections to two attached houses would be provided through a single pit hole. Even we were told that a single pit hole can distribute or provide 16 connections at a time. Accordingly a singly pit was dig in between the two houses i. E house a-148 (My house) & a-149 (My neighbour's house). But after few days when the pit hole was filled up the connection from the said line was solely provided to the residents of a-149. Later on it was brought to our knowledge that the residents of a-149 wanted us use an all together separate line.

In order to avoid the dispute we shared our concern with your customer support team at[protected] &[protected] & they responded quite positively and sent there officials on 01.11.2019 to dig a new pit besides the earlier pit hole to provide us the connection from the erstwhile line used for our neighbors. It was quite appreciable but unfortunately the resident (An old man) from our neighbor's house reacted aggresively an filled up the said pit hole denying your officials to give connections to us from the there line.

It is very disappointed. It is sole discretion of igl to provide the connection to its patrons. It may provide the connection by digging a new pit hole or from a line already used to provide the connections to others. I am only concerned with your service either you provide the same from the neigbour's line or dig a fresh hole. I do not want any sort of dispute with anyone. The whole locality is enjoying your service. We too have paid for it. Why the same has not been restored to us till date?.

In view of above i would like to request you to kindly look into the matter at the earliest.

Have a great day ahead...!

Kind regards,
Gurbax singh

Dear Sir/Madam,

I have applied for 3 new connection in the month of Dec-19 and following BP no. allotted...
a[protected]
b[protected]
c[protected]

pipe line and meter has been installed on 12th January 2020, but connection not given yet. I have approached and requested local contact persons like
1) Mr. Shashank @[protected]- he never took my call or responded to me texts
2) Mr. Vineet Gupta @[protected]- He helped me to get the pipeline and meter installed, but thereafter no response from him too.

I have shifted to my house (E-83, Sector-55, Noida) on 27th Jan-20 without having gas connection. Since last 15 days having foods from restaurants only, as i dont have gas cylinder/connection. My kids are facing lots of problem in having outside food everyday...what to do? Isnt it un-warranted harassment to a customer?

day before yesterday, i received an email for make the payment of EMI @500/- for a connection which is not yet installed? why so?

Hope, concern dept. will understand my pain and direct someone to get the connection done without any further delay.

immediate attention will be highly appreciated.

regards

Bibhash Deb (LLB)
[protected]

We are having a png connection at our house 21/34 old rajinder nagar, new delhi. The gas connection was given in may, 2019 and the igl has sent us the bill from january 2019. We have sent them ample of reminders to correct the bill and send us the revised bill for making payment. But instead of resolving the issue they have sent the duplicate copy of the bill without giving any justification.
We again requested them that the bill may be corrected and revised bill may be sent form the date the gas connection was commissioned for making the payment. Inspite of reminders from last 20 days or so and talking on the phone they have not done the needful.
We fear that they may disconnect the connection after the last extended date of payment ie 13th of february, 2020. It's therefore requested that the matter may be taken up with them to resolve the issue and send us the correct bill for making payment.

Regards
Sc nakra
Retd director, miny of power
Govt of india

Sir, mera bp no. [protected], name - resham kaur, problem yeh hai ki mera bill starting se hi jayda aa rha hai, jab se connection laga hai tab se mera first bill amount 5010/- maine cheque se jama karaye maine appke customer center main baat bhi ki unhone yeh aashwasan diya ki next bill kam aayega lekin ab second bill bhi rs.3000 ka aaya hai. Phir maine fast reading ki complain bhi kari phir after one day aapke yha se tecnician aaya to usne kha gas nikal rahi hai meter ke pass se usne ek bolt tight kar diya or kha ab sab theek hai ab aap yeh bataye ki itna saara amount kaise pay karu even aapke meter se gas bhi nikal rahi thi jab se connection lagaya hai. So please aap bill adjust kar ke dubara naya bill junret kare. Aapki ati kirpya hogi. Maine kafhi call kar diye lekin koi sunwayi nahi ho rahi so please answer me at earliest basis. Thanks

Sir,

The undersigned is resident of flat no.31 vidhya vihar west enclave outer ring road pitam pura delhi 110034. It is to submit here that a cng pump is situated just about 25 yds. Away from the boundary of our society as well as from my flat. It is also to bring to your kind notice that the big machines as well as generator sets are installed in the said cng pump which used to run for almost 24 hours a day and the machines installed there make constant huge noise due to which it has become difficult for us either to sleep properly or to concentrate on study. I am enclosing herewith an audio of the sound which was recorded by me in my bedroom. I have requested the manager and other officials present there to do something to stop the noise but they are not taking any action in the matter. Hence, i am requesting your goodself to do the needful in the matter as soon as possible.

Thanking you

Anil kumar advocate
Mob.[protected]

Sir,

The undersigned is resident of flat no.31 vidhya vihar west enclave outer ring road pitam pura delhi 110034. It is to submit here that a cng pump is situated just about 25 yds. Away from the boundary of our society as well as from my flat. It is also to bring to your kind notice that the big machines as well as generator sets are installed in the said cng pump which used to run for almost 24 hours a day and the machines installed there make constant huge noise due to which it has become difficult for us either to sleep properly or to concentrate on study. I am enclosing herewith an audio of the sound which was recorded by me in my bedroom. I have requested the manager and other officials present there to do something to stop the noise but they are not taking any action in the matter. Hence, i am requesting your goodself to do the needful in the matter as soon as possible.

Thanking you

Anil kumar advocate
Mob.[protected]

Greetings of the day!

I visit this station almost every second day & face the same problem that less than half of the cng points of refilling are working even at night which cause a long que for cars...& when i asked them “why these are not working at night everyday” the reply comes “these stations have a problem so it is under maintenance” & when i went to the manager out there he spare himself by saying madam i don’t have much staff to operate all the points so even at late night i can’t do anything, then he asked me call to call on few numbers of mr. Rupinder singh gill, operator & marketing head but nobody took my call which is very big cause of negligence also could be a big cause for any further misshappening with girls at night... Either there should be a separate que for ladies at night or atleast all the points should work without silly excuses... If govt. Have given us the facility for “n” number of points then they should be operational or ladies should be given an edge in night due to safety reasons...
Hope all the females driving at night will get justice to it, will be waiting for your justified revert.
Thanks.

88 rajpur khurd street nunber-4, new delhi-64 is my home address.

Dear sir, mam

Would like to inform you wrong fitting of pipe is done in my home, which may caused issue to us.

Request you to please help as we have approached to supervisor in whose under connection has been done. At very fast after completly wrong connection we asked to fix meter as well as pipe in order to avoid any type of harm in future.

After complaining supervisor will do it with in next 2 days, when two days past after approaching supervisor he stopped answering our call.

It' s my humble request to head of igl please look into the matter and help us, we are in trouble because o[censored]nsatisfactory work of igl worker as we have approached same time to plumber who is appoint from your side he said we will broke wall will according to my mind set, i must say please appoint responsible people. I hope everyone can undeestand value of harden money.

Positive responce and immediate action awaited from igl.

Regards,
Gulshan kumari

Advance payment for set up of igl connection was made in september 2019. Despite multiple follow ups with igl customer care no action has been taken and we are still waiting for the pipe connection to be set up.
Our bp number is: [protected].
Our address is h-56 bali nagar new delhi -110015
We feel cheated and duped
Please resolve this issue urgently

Igl connection
Advance payment for set up of igl connection was made in september 2019. Despite multiple follow ups with igl customer care no action has been taken and we are still waiting for the pipe connection to be set up.
Our bp number is: [protected]
Our address is h-56 bali nagar new delhi - 110015
We feel cheated and duped. Please resolve this issue urgently.

We have been following you through calls (Mobile no - [protected]) from last 45 days on contact no - [protected] to start png connection in a-243 sector - 122 noida-201301.
Everytime we call to start png connection on [protected], a new lady pick the call and i ask them give the complaint no. / reference no., they do not give that.
We have three png connection.
1. Bp no. [protected]
2. Bp no. [protected]
3. Bp no. [protected]
From these connections we do not want to start 2nd floor connection.
We are indeed unfortunate to choose igl for png connection.

Kindly take actions against the staff and start the connection.

Let me know the status as soon as possible.

I geetansh want to make a complaint regarding the servicing of gas pipeline.
The knobs of gas stove is not working due to this problem. The gas knob is becoming tight and due to this the gas stove is not working. So please send a mechanic latest by tomorrow at
3 pm - 4 pm. I hope that your mechanic will come at the earliest

Thanking you
Geetansh

I residing in rental in greater noida west and have been requesting for bp# from customer service and one provide a month later was incorrect when had called to activate connection. Since then have been dropping emails and calling customer service but have not received any help. Everytime get same response that it has been sent to concerned department. Apart from this portal is there any other platform where a complaint can be raised.

I, dharam pal bhatia r/o 49/3 east patel nagar, new delhi-110008 had applied for igl connection and had submitted rs. 6000/- cheque of rbl bank dt.03.09.19 in your account no.[protected] business partner no.[protected] and the cheque was cleared on 15.04.19.

The connection has not been installed as yet, hence please refund my security amount rs. 6000.00 with 12% interest.

My bp number [protected]- in the name of - ankit grover

Gas connection installed in the month of nov/dec, 2018in d-1406, steller jeevan, noida extention, secotr -1, greater noida, after so many telephonic discussions with your representative and visit in your office at cng station inter balak college at noida extention, but not found any solution. We want to pay the bill but no body create the bill or reading the meeter.

You are requested to please resolve the issue and regularise the bill.

In my colony maximum connection is complete but the joint (Tf) is not complete in maximum connection from main line to home line. I have complaint to igl many times but the complaint is resolve on document not in real. Is this service of igl. No one is listen my problem. Please if possible solve my problem, i am waiting for complete connection from one year.

Pramil kumar
[protected]
Bp no.[protected]
Railway road, new defence colony, muradnagar

We have raised multiple request for ngc-ng connection to be in place as part of process which is pending from 24 december. The people came to install pipeline was asking for money, we didn't give and facing this issue because of same. We have logged request multiple time, and after sharing service request number of bb number with call executive either call got disconnected or getting similar responses to expect call revert within 1 hour to...

We have 3 png connections at our residence bp no [protected], 318 and 319 in the name of poonam jain, rachit jain and pushpa jain. The said connections were made from ah 79 shalimar bagh, as the said house was reconstructed. Gas supply was obstracted. We had requested several times to your customer care for look after the matter. They always promise us to do the needful. Kindly look in to the matter and do the needful at an earliest.