Indraprastha Gas Limited [IGL] Complaints & Reviews

Recently we got igl connection and with this one incident it appears it was a wrong decision. Today in evening the gas was coming on and off, so dialed at their customer care number. But couldnt get connected to any representative to share my concern after waiting for long on call. Eventually i had to dial in emergency number as didn't want to take the risk of any gas leakage. Though i got connected swiftly but kept on getting different numbers and after speaking on 5-6 different numbers managed to speak to correct (I guess) team. They registered my complaint and given the assurance of sending the technician within half an hour. Now it's been 1.5 hrs and when i contacted again to check the status then i was told to wait another 15-20 mins. It's 4 mins to 10 pm and i am literally getting frustrated as when it's time to rest or sleep i will be getting along with technician. I got the feeling of any govt company or office where people work as per their comfort ignoring their customers. Pathetic.

Dear sir I am IGL PNG customer with BP No [protected] kanchan Mishra of Delhi had taken connection on 06 monthly security EMI basis but, many time I demanded statement of my security deposit, but company have no response.And given latest bill of about Rs 2262 INR of 45 unit consumption.Which should be only about Rs 1200 only and I demanded bill at E Mail with ticket no [protected] but yet not provided.Mob [protected]

1000 ka refound

Igl, new delhi vide invoice no [protected] dated 16/05/20 raised a bill for rs. 788.74. The bill was paid vide iob new delhi cheque no. 749286 dt 20/05/20 for rs. 788.74 on 20.05.20. Cheque was debited my sb a/c on 29.05.20. Much before the due date of 06.06.20
I was surprised to receive another invoice no. [protected] dated 29/06/20 for rs, 1981.47 to be deposited on or before 20.07.20. The bill contained a warnning failing to pay the bill before due date png connection will be disconnected..in this bill arrear of 788.74 + 15.77 =rs.804.51 was included for invoicet no [protected] which stand paid on 20.05.20. I had already submitted scanned copies of bank deposit slip, entry in the pass book, debiting the amount of rs. 788.74.
Myself m. K. Chatterjee a super senior citizen of 82 years old, wrote several emails to [protected]@iglgas.in and many whatsapp message. Neither received any reply from igl nor rs. 804.51 refunded. Igl being govt: undertaking using arm twisting methods with a super senior perspn of 82. Hope, my comuplaint will be taken up strongly and extra money of rs 804.51 is refunded immediately.
Thanking you.
M. K. Chatterjee

I have applied for new png connection at igl office, r. K. Puram, sector 09, n. Delhi on july 31, 2020. But, i have not received any link on my mobile phone to deposit security money.

Igl is not able to start connection for the gas supply. It has been 1 month since i am calling it's customer care repeatedly. But they are taking no action. Their service are very poor.

We the resident of h - 22 radhey puri, near lal mandir, krishna nagar, east delhi - 110051 have taken the new connection of igl by the name of bharti chawla, as the new connections are being done in our lane and every individual has been provided with the new separate connection individually and we the resident of h - 22 (A) are being provided with the t connection with h-22 (B) and we both the residents of h - 22 (A) & (B) are totally against joint connection and ur contract person mr. Saif khan mobile no ([protected]) has clearly refused with arrogancy for separate new connection inspite of requesting ample amount of times. The person is really rude and unprofessional. We here by request you to please look upon the matter seriously without commencing any delay.
Regards
Deepak chawla (S/o bharti chawla)

The pipeline connection is just near to the electric Post next to my house . Which is really dangerous because its gas and the post has several electric wires and connections in it which can be hazardous in future . Pipeline has to be removed from there and has to be fixed properly.
The pipeline was fixed without asking our consent.
Do the needful as soon as possible.

Hello sir/madam,

Igl executives arrived 15-20 days back and were searching for igl pipeline and have done the digging and left open.

The complete area is open and pipeline is visible and unsafe and giving threat to our society. We didn't ask for any digging.

Kindly do the needful as soon as possible.

Address:- flat no.1625, studio apartment, sector-16b, dwarka, new delhi

There is leakage at great extent in the gasline pipe at the main gate of our house. We have closed the valve so gas supply in our house is not coming. Please repair the pipe at urgent bases.

Dear customer, your invoice no. R[protected] of rs. 4491.00 for customer id: [protected] is generated on date 25-jul-20. Payment due on 13-aug-20. You can pay online at www.ioagpl.com. your invoice will be delivered to you before 08-aug-2020. - ioagpl.

This ground floor has been empty since 01 march 2020.

Request raise bill as per actual reading, so that the same can be paid.

Regards. Vps mann, 1306, (1st floor), sec 44b, chandigarh.

I applied for igl gas pipeline connection in june 2019. The cheque payment of rs 6000 was also got cleared in december 2019 of which i got the message from igl. But till date (24/07/2020) meter has not been installed. I have complaint several times in the customer care but they just give the same service request number everytime without any action taken. I have e-mailed my complaint to igl but all in vain. Kindly take the necessary action at the earliest.
Anjula
Bp no [protected]

Hi team,

I have applied for a new connection and i have been given a bp number as [protected]. It has been almost couple of weeks and i have received no update from igl. The latest update was about feasibility check visit. My neighbours from upstairs already have connection in their flat however i am wondering why is it taking so long for the feasibility check to be done. I am living in a dda society and majority of people already have igl connection. Can someone please action this asap and get back to me.

Regards,
Amrinder
[protected]

Dear sir

I am getting a very excess bill in the last month. I know that our consumption of png is not so high.

I request you to please look in this matter seriously and send your person to check the meter is faulty or not.

Please inform us the reason why am i getting so much excess bill and when are you going to send your person to check our meter.

I appreciate if this matter o[censored]nfair excess billing is resolved at the earliest.

Waiting for your immediate action.

Thanks and regards

Amit chauhan

Dear Sir /Madam

I would like to inform you that IGL PNG has connected in our society. I am very much concerned over safety of my Flat No. 85-D, R-Block, Dilshad Garden, Delhi-110095 having regard to highly inflammable and dangerous nature of pipeline.
There are eight flats in one block (85A to 85G).
The resident of flat no 85-E R-Block, Dilshad Garden, Delhi-110095, named Mr R K khanna has digged and put his sewage pipe along with the IGL pipeline.
We have strong doubt of leakage of gas pipeline which could be dangerous to the life and property of ours.
Our life and property are at stake, It may even burst as suspicious.
So I humbly request you to please enquire how he can tampered the IGL pipeline without permission of your office.
Further you are requested to remove his sewage pipeline immediately so as to keep intact the IGL pipeline and secure the safety of our life and house. As of now our life is in high risk.

I will be highly oblige for your immediate action.

Bp no. [protected]
Despite having collected electricity bill (Address proof) and cheque of rs 6000 in the last week of april, the domestic pipe gas connection is being delayed deliberately.in the address mentioned in the electricity bill, the word safdarjung enclave is missing in between krishna nagar and new delhi 110029. I have already telephonically as well as thr email conveyed that safdarjung enclave and deli 110029 is one and the same and there is only one krishna nagar in new delhi 110029 area which falls in safdarjung enclave. Despite that igl is delaying new connection and kept it on hold even after 20 days after collecting documents from my flat.

Dear Sir ( IGL),

This work (total qty of GI pipe and Service Work) was done common for three flats of three floor in the society building but total billing was done at one flats (on my name only) please resolve this issue and divide this bill in three parts.

Regards,
Rajesh Maurya

Dear Sir/Madam ( IGL),

This is for the kind information Billing problem is not solved, wrong service charges has been issued on my account. Your customer care person has informed me that this problem will be solve by our other department and he will forward this issue to the concerned department for the solution.
So please solve this issue.

Details of my issue are given below:

1. Wrong common pipe routing was done 8 yrs back by IGL contractor. It was done passing through the wall of neighbor's plot.

2. Now Builder was building 2nd and third floor on their same plot and pipe has become risky coming between two wall.

3. As per request of builder and our society people taking it risky I initiated the issue and informed the IGL through online my IGL login stating clearly this issue . Please check my old information/details given to you regarding this.

4. On my information Contractor has come and shifted common pipe (that is common for three flats of three floor of our society in absence of me and taken the signature of my spouse informing that this signature is only for the proof of their work completion.

5. Now IGL has issued a bill of approx. Rs 7500. on my account for service charges of common pipe which is shifting by approx. 4 meter.

Please advice ;

Why should I pay for mistake done by IGL contractor done by wrong routing of pipe 8 years back ?
why should I pay alone for common pipe divided in three person?

I request you to please depute IGL authorize person to check and verify this issue and waive off this service charges.

Regards,
Rajesh Kumar Maurya

Dear sir,
I have paid rs.6000/= to igl as on 19th november, 2017 towards new connection vide b p no.[protected]. But till date neither the gas supply started nor there is any deadline for our pocket - n, janta flat, sarita vihar, new delhi-110076.
I don't understand just opposite pocket-n, there's a pocket - m, where the gas supply is started last year in the m/o may-, 2019. Why then not supplied gas to pocket - n too. What was the reason? In case of any why it took this much time. And why we have to remind.
I do not understand the customer care roll also. Because there's no reply to my mail till date nor they're ready to share email id of - nodel officer nor grivences even after making phone calls.
Hope you will take immediate action on it and provide us gas supply to our pocket-n.
Thanks & regards
Gomti viswanathan
345-a, pocket-n
Sarita vihar
New delhi-110076
Mob - [protected]

I have a gas comnnection at first floor at c 440 nirman vihar delhi 110092 whichis unoccupied the bills are being sent without meter reading on average/ estimated basis. Bp no [protected] latest bill for rs870.77 has been raised pl have the reading done and sen a revised bill thanks
S k sadhir

Your compony personnel come to my house after new connection registration get my id my house papaer and cheque of rs 275 and not submitted my documents in related place and now not answere my call on the other hand ipgs sent me mags for documents plz look into thik matter

Kushagra gautam
Advocate, senior panel council
Supreme Court of India