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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Updated: Nov 4, 2025
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So far, so good. Indraprastha Gas Limited [IGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indraprastha Gas Limited [IGL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Indraprastha Gas Limited [IGL] reviews & complaints page 39

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V
varun.sharma
Jun 30, 2020
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BUSINESS PARTNER NO. [protected]
Your Service Request No [protected]

I don't live in India. And my apartment has been empty since 2017. For a long time, they used to just send the minimum amount as monthly bill but starting Q4 2019, they've gone a lot more greedy and have been sending arbitrary meter readings and monthly bills amounting to ₹2, 000/- and sometimes more. I would want a refund on the fake bills I've already paid for and a written apology for the scam they're running. This is my last step before I involve my lawyer into this issue.
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    H
    h s gill
    from New Delhi, Delhi
    Jun 30, 2020
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    Address: C-8/8832 Vasant Kunj, New Delhi 110070

    Sir, my consumer number is [protected]. Last month i paid bill below rs 192 and now it was rs1859 that is also paid. I wish to inform you that we are out station for the last over three months and you have generated 10fold bill. It's not even average or actual or based on the consumption patterns of last year. I would appreciate if you kindly look into and resolve.
    Regards
    Mini gill
    [protected]@gmail.com
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      A
      Anu1966
      Jun 28, 2020
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      incorrect billing on the basis of wrong meter resding

      Address: F-711, Prateek Edifice, Sector 107, Noida

      Dear sirs

      Bp no: [protected]

      The above png connection is installed in the name of anuradha mehra & bharat ram mehra at flat no f-711, prateek edifice, sector 107, noida, district gautam budh nagar, u. P.

      In connection with above, we shall like to bring the following facts to your kind attention:

      1. The above connection was activated on 8th november, 2019 and all the documents pertaining...
      +1 photos
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      P
      Pradeep mishra
      Jun 27, 2020
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      Dear sir,

      This is pradeep mishra obo kumar rajneesh
      Bp number [protected].
      Would like to let you know that from february 2020 till 27 june 2020 we were not at home, but still bils got generated for those period.
      Meanwhile, i had cleared all dues after leaving house in february 2020,
      But, still i am getting bill consistently.

      Kindly pay your attention.

      Thank you
      Pradeep
      +1 photos
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        P
        Praveen Kumar Dalal
        from New Delhi, Delhi
        Jun 27, 2020
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        Hi,
        I have applied for new connection for home on igl on 6th may 2020 and do receive application number for same. Moreover my documents along with cheque amount 6000rs were also collected by igl team
        Since then no one visit to install gas connection.
        I am very distrust from this incident.
        Need support in this matter.
        Thanks
        Praveen
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          S
          Sanjeev Deshwal
          Jun 24, 2020
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          Address: R.k puram Delhi

          I am adv. Sanjeev deshwal requested you to remove igl gas pipe line from the wall of my flat no.1, block f, ground floor, utsav apartment, rohini sector-18, delhi-85. As this site renovation and repair work is start and without remove gas pipe line we are facing lots of dificulties, so please remove said gas pipe lines from this site on urgent basis, if you fail to remove the same then you will force me to take legal action before apropritae court of law on your rick and cost. Thanks
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            L
            Lakshay Bisht
            Jun 19, 2020
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            Address: b-5/104,2nd floor,paschim vihar,new delhi-110063

            I cant get any bill information on my gmail account since last 16th of march i get it only.. Last 2 months i dont get any so plz kindly send my gas bill on my gmail account so that i can pay all amount of it.
            Bp no. : [protected]
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              S
              sunilrawat81
              Jun 19, 2020
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              I have applied for ng conversion on[protected] and from 14th june, i am following to customet service team but every time they assure that request is converted on high priority and will be done soon.
              Till date no one from igl visited for resolution.
              Need urgent solution of request raised on 12th as the tat was for 3 days and its alreay 6 days are gone anf tat has been bursted.
              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                G
                gauravaden
                from Delhi, Delhi
                Jun 19, 2020
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                Hi team, outside my house private sewage pipeline has been damaged at the time of laying igl pipelines in b -211 jawahar park khanpur new delhi 62. I have personally deployed workers to get my sewage pipeline repaired around 50' ft.
                I am writing to inform to you to please visit the site to check the whether digging is going right in the directions so that it will not damaged igl pipelines.

                I have already submitted request multiples times to ravi igl worker, sanjeev igl worker but they are not showing interest to visit the site from last 5 days.
                I would request you to please come asap at the location
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                  B
                  BALVINDER Ghanghas
                  Jun 18, 2020
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                  Address: H.no 88,89-IInd floor pocket 10 sector 21 Rohini Delhi

                  I have done a wrong payment of rs.266 by mistake through paytm at igl rohini dtc depot 4 hybrid delhi on dated 01 april 2020 at 5:58 p. M while this pump is shut down due to lockdown.
                  +1 photos
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                    H
                    Hara prasad ghoshal
                    Jun 12, 2020
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                    My account number is [protected]. From 14th march we have not used our gas service as we went out of station. We came back on 5th june. And the bill i paid today i. E. 12th june 2020 is 911rs. Without any details why are we paying such a high amount. Kindly explain... How come we are paying 911 for the last month when we havent used it? I need to know.. Kindly respond or else i will be bound to file a complaint other than this site. Thanku.
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                      N
                      Nidh Baghel
                      Jun 10, 2020
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                      My igl meter is running when knob is already closed, why??
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                        A
                        aviral shukla
                        Jun 7, 2020
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                        Address: GH-8/14 Meerabagh New Delhi ;

                        To,
                        The dgm sir
                        Igl bhawan, plot no. 4, community centre, sector 9, r k puram
                        New delhi
                        New delhi district
                        Delhi
                        India – 110022

                        Sub:-complain regarding without reading bill generate.

                        Sir,
                        It is say that my name vishal shukla, r/o gh-8/14, sahyog apparment, meera bagh delhi-110087. My connection no.[protected]. Generat bill amt-1158.99 rs. Without any reading by your employ. So plz again check my reading and send correct bill. This is harass to middle class. For send double bill. I known there are major problem to covid-19. So we send latest meter reading.

                        Thx you
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                          S
                          SanjeevS1965
                          Jun 2, 2020
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                          Dear sir/madam : we are bringing to kind attention that we had applied for png gas connection in dec 2019 and on ist jan 2020, inspection was done by the igl person to check the feasibility of connection which was duly cleared by the igl authority and on 25th jan 2020, gas meter was installed at my residence - new delhi with bp no : [protected] now, even passing of 6 months after application, there is no gas supply to our connection. Have written /called-up/ chaser with concern authority, nut all in vein. Even filing the complaint, igl they simply close the matter at their end without any resolution to customer. I would request to concern authority to please look into this matter and get us gas supply.
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                            R
                            Rahul jainer
                            Jun 2, 2020
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                            Demanding bribe

                            Hi,

                            I have a transport business & from last several year i am dealing with dilshad garden which situated near g. T. B police station. Tomorrow evening due shortage of cash i want to withdrawal amount of rs. 5000 from my igl gas card from p 13 nozzle a. The guy who is assigned their demanding me rs 500 in favour of this then i refused to pay the amount. Then few movements later my a bus came and i request their driver to allow...
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                            S
                            SURESH KATHPALIA
                            May 14, 2020
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                            Address: E-50, NEW MULTAN NAGAR, NEW DELHI-110056

                            I applied for domestic png connection vide b. P. No. : [protected] on 26/11/2019. Till date it's still pending to be operational by igl staff. Whereas pipe fittings were completed in january-20, & it was informed that now igl executive will come & do the needful.

                            But till date no one has turned up, already requested on helpline so many times but no action was taken.

                            You're requested to kindly start the png supply immediately.
                            Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                              D
                              Deepak
                              from Lucknow, Uttar Pradesh
                              May 4, 2020
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                              Address: Millenium Apartments, Sector-18, Rohini, Delhi

                              My house is locked for more than 5 years and i have raised multiple requests for temporary disconnection of my igl connection, which is not in use, thru online portal, written requests and customer care but instead of taking any action they simply keep closing my complaints requests as resolved and keep sending bills on estimates which are being paid to avoid any issues later. Even after speaking to multiple people of almost all ranks there has been no change in status and i still keep getting bills and complaints getting closed without being attended. I have no idea how long will this continue and if i should stop paying the bills on estimates or will i be able to get the refund which is not promised by anyone so far. Everytime a new excuse is given and the ticket is closed as resolved!
                              B. P. # [protected]
                              +3 photos
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                                N
                                Nagendra Kumar A
                                Apr 17, 2020
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                                Address: M/s. Avery Gas Service, R-104/4, Ramesh Park, Laxmi Nagar, Delhi - 110 092. Telephone: 011-22442983, 22468922, 22466949

                                Sir,

                                This is to inform that, m/s. Avery gas service, r-104/4, ramesh park, laxmi nagar, delhi 110 092 supplied lpg gas cylinder wide their tax invoice no.[protected] dated 21/04/2020 for rs.805.50.

                                Whereas, the subsidy amount haven't credited to my s. B. Account.

                                Kindly do the needful please.

                                Thanks and best regards,

                                Nagendra kumar a
                                526/527-b, ground floor
                                West guru angad nagar
                                Laxmi nagar
                                Delhi - 110 092
                                Telephone no.22431001
                                +1 photos
                                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                                May 01, 2020
                                Updated by Nagendra Kumar A                                 What happened to my complaint on subsidy transfer to my account?

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                                  I
                                  involute
                                  Apr 17, 2020
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                                  This month igl has raised adhoc bills
                                  My usual monthly consumption is about rs 120/-
                                  The adhoc bill raised is for rs 1200/-
                                  The customer care says it is a generated bill, it seems the it department of the company had raised bills of 10 times the monthly consumption
                                  What a loot in these difficult times
                                  Someone in igl is making them a lot of money
                                  Jai bharat
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                                    A
                                    anjali321
                                    Apr 12, 2020
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                                    Address: N.D.M.C Flat no:2, netaji nagar main market, new delhi-110023

                                    We are suspicious about gas leakage, from past two three months there is a substantial increase in gas bill however there is no change in usage:

                                    BP Number:[protected]

                                    Please contact : [protected]
                                    email id: [protected]@gmail.com
                                    for further inquiry
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