Indraprastha Gas Limited [IGL] Complaints & Reviews

Hi team,

I have made various calls to your customer care number to get the feasibility test expedited however i am still struggling to get it completed.

I had applied for new connection on 24-sep-19.

My bp no is [protected]

Please expedite this request at the earliest.

Kindly let me know the reason for getting this delayed. It is more than one month since i applied for new connection

Avneet
[protected]

Please arrange to provide bp number of igl connection installed on dec, 2019
My meter number 17492530. After various efforts to contact your office & stellar jeevan society for bp number, but no any response from your/their side.

Kindly arrange to solve the issue.

Your kind co operation will be highly appreciated.

Thanks and regars,

Ankit grover

Dear concerned,
I just visited at "mayur vihar phase 1" cng pump to refill cng of my car.
The person who was take care of point mr. Bura singh, when he started to fill the cng meater was not moving and when i ask to check he press a button and it shows that cng for rs. 5.43 had been filled. Again he started meater for filling and same error reflected with filling of rs. 11. 30, both time he didn't want notice the error but i pointed out the same.
Finally he filled cng of rs. 259.90 but when i ask about error he started very rude behavior and forced that you have to pay total amount without any questions.
I paid the amount and went to meet with manager mr. Arjun tiwari, he was trying to identify the error and explain to me. But bura singh was not in control to manager also and started insolence there.
I ask to receipt with mentioning error amounts, he denied but anyway manager arranged it.

I just want to highlight that it's not the matter of rs. 16, but representative was very rude and management should take a review of mention person.

Regards,
Chandan kumar
[protected]

We have applied for new igl connection and provided the initial deposit cheque to your team on 27th sep 2019. Attached is receipt for your reference.

Now still we don't have any update or progress on this and when trying to contact the customer care team they also don't have any information. Every time we get to know that they haven't received our document and cheque.

What is resolution for this?

Also just for your information, we have already have igl connection at ground level and a point for connection at first floor. I am not sure why it is taking so much time.

I have an igl connection for which during the month of september - october 2019 false meter reading is taken by the company representative and very high bill is generated. I usually have lower average monthly bill this could be varified by my past billing history. Inspite of several complaints and call to customer care my billing issue is not resolved till date.

Last year in november 2018, connection of igl meters were installed in dr. Baba saheb ambedkar complex, sector-6, rohini, delhi-110085 india.

As a resident of the above mentioned address residing at house no. 55, my connection was duly installed. The connection is fully functional to date.

Unfortunately, there hasn't been any bill issued towards my usage of your kind service.

It's been almost one year since i have been using your igl services. On multiple occasions, i have visited your concerned office at sector-7 in rohini to inform them about this issue of my bill being not issued. No concerned person has come to date to record the reading from the meter.

Your staff at igl office has not listened to our plea and has failed to record the same in writing. Neither the staff listen to our plea nor they register our complaint. Hence, this matter stays unresolved. They only do verbal communication which has no meaning in resolving our issue which stands urgent in nature.

I serve in government of nct. I am absolutely against this unprofessional behaviour of your staff and will request you to take stringent action against the concerned office and person towards such behaviour.

Now that the bill has not been issued for almost one year. Whenever the bill is issued, i am assuming that it will be issued collectively for this one year period and with late fees. If such is the case, why am i liable to pay this amount when your office has not shown concern towards my repeatedly reminders for non issue of bill.

Even though as a responsible citizen, i made a voluntarily deposit of inr 1, 000/- towards my usage of your services in the form of cheque (No. 919185) deposited on 27-jun-2019 from my state bank of india account. The receiving is attached for your ready reference. Also, the photograph of my meter is attached for your ready reference.

To this date, i have not been issued any bp number or any connection number. Other than my meter number, i have nothing to quote for reference. This is outrageous. Such behaviour is clearly a case of mental harassment, where a customer visit the nearest concerned office of igl and nobody listen or record the complaint. This has happened on multiple occasions.

Your customer care service requires to understand that when a customer calls - in and reports a complaint. The complaint has to be recorded and a complaint number has to be issued. Unfortunately, no one records the complaint and no complaint number is issued.

With no further delay, i request the concerned officials to take this matter as urgent and resolve this to their best.

I look forward to speedy resolution of my matter.

Thank you.

-meena jain
55, dr. Baba saheb ambedkar complex
Sector-6, rohini
Delhi -110085
India

I got a new connection on march 11, 2019 with bp no. [protected]. To my surprise when we got our first bill, the amount was more than 13, 500 for just four months. We were surprised as we already had paid the security amount of rs 6, 000 in the beginning. After several complaints, their technician came on september 9 and found a huge leakage in the igl pipeline just after the meter.

The technician prepared a report saying "a leakage was found at the site and the same has been corrected." i have got the report with me. After that i am running pillar to post to get this unjustified bill waived off, but they are just giving false promises.

In the meantime, their people from billing department are harassing me continuously to pay the entire amount. One day their bouncers came to my house with tools to disconnect the gas. I pleaded with them to give me some more time as i have two small kids and there will be an issue with cooking.

I called their customer care several times and they suggested me to contact the head office at rk puram delhi. An official from rk puram told me that we are analysing your case and it will take time, but we cannot guarantee that your bill will be waived off. They said that in the meantime, you will have to clear the bill otherwise we will cut your connection.

I am in a fix. My legitimate bill should be somewhere around rs 2, 500 for five months. But i am being forced to pay 6 times of that for not a fault of mine.

Request you to escalate this to the concerned authorities and get this resolved. I work in a media company and trying to get it highlighted through news, but your help will be appreciated.

Thanks in advance for your help.

Dear sir,

I am writing this complaint after multiple failed attempts to resolve the billing issue for bp no: [protected].

The igl connection was installed at my address in 2016. The address where its installed kcb0020703, wishtown klassic, noida sector 134 is locked since i moved to a different city abroad and never used the igl connection.

My father who is a senior citizen visited the flat recently...

My bp # [protected] and payments made on 9.12.2017, for gas connection to my home and the gas meter also installed many months back i have contacted many of related persons/officers to get gas connection from my installed meter to my kitchen stove, in my apartment all of the house owners using/enjoying gas from the pipeline. Kindly help to get the gas connection.
Regards,
Rosamma joseph.

Dear sir/madam,

I would to inform you that my name is ravi chamoli residence of a-55 sector-48 noida first floor, our complaint is regarding of twice bill payment of our igl against bill no. [protected] through my sbi credit card and same has been deducted from hdfc auto pay system.

I request you to please reimburse my extra amount which was done through sbi credit card no.[protected].

मैंने न्यू कैंनेक्शन के लिए जून मैं apply किया परंतु आज 13 oct हो गया काफी call किया but koi भी response आपकी campany नही किया मेरा bp no है [protected] sir जी अगर आपकी ये ही सर्विस है तो प्लीज जो मेने 1000 rupees डिपॉजिट किया है उससे रिफंड किया जाये क्योंकि मैं आपका कनेक्शन नही लेना चाहता है sorry phone कर कर के मैं थक चुके हु सो प्लीज रिफंड my 1000 rupees

I came every day to fill up cng igl indraprastha and there is one water cooler from which water is getting leaked 24x7 qnd leaked doesnt means tip tip i mean in 1 minute u can fill up 1 bottle from each tap. I am continuously informing the manager from last 1 week but he doesnt even bother and say "aage bol rakha hai kuch hota hi nahi" pls take action against them if you need any vedio clip or something pls let me know

Sir,
I chander shekhar gupta have applied an igl gas pipeline connection for my home with bp no. - [protected] and [protected] in may 2019 but till now my connection is not installed and when i visit to igl office he told me that my payment is not clear but my payment is cleared in may and june with photo attatched below.
Pls solve my problem as soon as possible

Hi team,

From everyday to every minute. I am calling igl customer care and control room for connection but your team is seriously very slow.
They just pick the call but no successful output with my connection.

Request you to please take necessary action to this as date of payment to now 90 days already been done.
If this is how customer treated then its seriously very bad behavior from igl.

Dear sir/maam
I have given request for installation of meter. My lead was 2669055. After 3 months no igl meter is installed. Contractor are not working properly. My address us given below.

All payment has submitted as desired.
Neeraj pal
Flat no. 28,
Pocket-1, block-a1
Sector-34 rohini-110039
Dda flats (Mano kamna apartments)
Lead no. 26690555

Please take action.

Mobile no. [protected]
Thanks

I m/s krishna dalal w/o major m s dalal am a senior citizen. I reside at c-4, c/244, janakuri, new delhi - 110058. I, applied for another cng connection on third floor for my daughter a couple of month back and was allotted b p no. [protected] and paid rs 6, 000/- (Rs. Six thousand) vide cheque no. 734425 dated[protected], the same was credit to your esteemed organization on[protected]. I get a call very often that we will come tomorrow for getting the needful done but so far no body has turned up.in view of this please give us a firm date so that we are available at our premises.

Had filed several complaints of false billing but to no avail. I am 85 years old and i am bed ridden. My daughter who has been handling this has just been recovering from cancer.

I am shocked you are charging me a bill for a connection which has never been used. You may see the meter reading.

I had paid rs 6000 advance as required and after some time i started getting messages that i had not paid the rs 6000. Even after sending the receipt with all the transaction details these messages did not stop. The connection was blocked by your end and the meter never used. Suddenly i am now receiving bills despite the connection being blocked and your person has seen and sent image of the zero meter reading

If this harassment continues i will be taking legal and other measures.

This was even conveyed by my daughter on the phone. However the woman was very rude. Finally a few months agao i got a call & they said the matter was rectified. But now again they are harassing me.

I am residing in 12-a, katwaria sarai, dda flats, phase 2, new delhi and since i am shifting to noida and will be registering for a new connection there, i require the connection here to be disconnected within 2 days.

I am going to shift on 2nd october 2019 and don't have the time for coming back for disconnection as the flat is going to be handed over to the new owners.

Please consider this as very urgent.

I request you to accelerate my request as early as possible.

Regards

Priya chakravarty

Sir from last 2year i am not receiving any kind of my consumption invoice from igl and i am not informed by them who much i have to pay and what is the last date of the payment due to which i have to pay a lot of late fee without my any fault it is to be requesting you to please provide me all my consumption details as well as all my invoice and it is further requesting you to please waive all the late payment penalty and interest which is imposed on me

Thanking you

I had a complaint about my igl connection installation all the verification done from your team side.
Yesterday iam visited your sector 52 office for complaining about the same. Last 2 week ago your contracter team visited with team for installation of connection but due to shortages of meter work is not done till now.
Bp no[protected]
He said that within one week someone from igl would come and start the gas pipeline or my connection but its been more than 15 days but no body came and nobody is looking into this matter. Now when i am sending mails of requesting or complaining about this then they are not doing anything they just revert me with a fancy mail and also send another mail with a message that my complain is resolved while the problem is still persisting
Now i wanna ask igl. Is this the way you work? Is this the way provide services?
Pathetic
I want someone to...