Indraprastha Gas Limited [IGL] Complaints & Reviews

Address: Flat no -149,pocket-2Sector-23Rohini, 110085

Respected Sir/Mam
This is to inform you that i am making this complaint 2nd time as it is upto your disapointment that my 1st comolaint was totally unresponsive.
The gas pipe is been leaking from las 5 months, i have already mailed for this to you however there was no such fine action was taking in favour of the same.
I herby request the concerned authrities to take necessary steps for the same.
Regards
Active customer
Add- Flat no-149, pocket-2, Sector -23Rohini New Delhi-110085.
Cont no-[protected]

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Address: Meerut Road Ghaziabad, Ghaziabad, Uttar Pradesh, 201017

I am following up for new connection with Mr Praveen at Officer city 1 raj nagar ex, ghaziabad. Words have no value to IGL, initially he promised me get is done with in 10 days after filling form, later he promised to have after BP number, now BP is received, he is saying contractor is busy in doing pending work. What the hell is this. What kind of service they will provide in future if present is so pathetic.
Regards
Amit
[protected] BP No. is[protected]

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Address: New Delhi, Delhi, 110075

Respected sir/mam,
I have registered complaint on 11th june 2019 but its been 4 days now none of the executive came for resolution of complaint. They keep telling we will come but till date no 1 entered the house. It a major leakage in pipe line and very risky too. I have small kids at home, not able to cook food for them.
Please take it into your consideration and get it resolved soon if possible.

Thanks n regards,
Sapna mahajan
Dwarka delhi.
Complaint no : [protected]

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Address: 90/25B,Ist Floor, Malviya Nagar, New Delhi, Delhi, 110017

I have already paid a bill of Rs. 595.98 on 29/03/2019 but you have added Rs. 500 in my arrears when I have already paid the bill through PhonePe.
My BP no. is [protected].
I have received an amount of Rs. 1821 which should be 1321 . Can you please let me know why this amount is so high.
Please help to resolve my bill.
You can check payment done from HDFC bank.
I have also attached the screenshot below.

Dec 28, 2021

Complaint marked as Resolved

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J

j bhushan

from Delhi, Delhi

Jun 16, 2019

PNG meter which is installed in my house running fast, and gives much reading in comparison I actually used. So I want to replace it.

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S

[email protected]

from Delhi, Delhi

Jun 16, 2019

Respected sir/madam,

I was applied the IGL connection for last one year and deposited Rs. 2500/- and they have installed pipes with all fittings and reading meters but No connection given till date. Every day I am receiving the SMS regarding submission of EMI, they are showing the BP No. [protected]. Please confirm when I will get connection.

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[email protected]'s reply, Jun 6, 2019

No action till time.

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No gas connection has been installed in my house. I have been calling every week for the past one months to the IGL guy named Shamsheer. He keeps on making excuses. And nowadays, he doesn't even receive my call. How can you people be so irresponsible!
Do I have to bribe someone to get this done????

And my connection is still awaiting installation. Now, I don't want the connection from igl and will also not refer to anyone to apply to igl. Need answers or pay penalty for delaying the service. I am attaching a copy of the receipt provided by one of their working staff. Please do the needful.

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Address: Delhi, New Delhi, Delhi, 110034

Sir/Ma'am,

I have applied PNG connection with BP No. [protected] and already completed all the formalities in the first week of April but still not get any connection.
When I contacted customer care, they replied me that everything is ok and will connection soon. But after 53 days, I still not understand the reason for delay.
I need this connection urgently as I already surrender both LPG gas cylinders on voluntarily basis.
Kindly expedite this process on urgent basis and take some necessary actions as soon as possible.
Thank You

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Address: Ghaziabad, Uttar Pradesh, 201009

My BP Nois .[protected].I have submitted the entire fee in mar 19 and feasibility study was succesfully done for my house yet no connection has been installed till date even after 3 months.

After repeated calling the call centre as well as earlier mails no resolution was done and only a lead no was given which is[protected] and told to wait again.

Very Very poor customer care.Please install my connection at the earliest or i will have no option but to take legal action in consumer court about the same.

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Address: A-257, Phase 2, Gali No. 25, Phase 2, Chattarpur Enclave New Delhi-74, 110074

Dear Sir/Madam, I have applied the gas connection two year ago, pipe line and meter installed, No supply started till time, At the time of booking I was deposited Rs.2500/-

Daily i am receiving the EMI alert SMS, Please advise what i will do, No one from IGL confirming the installation of gas line.

MY BP No. is [protected]

Shyam Arora
A-257, Phase-2 Chattarpur Enclave New Delhi-74

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D

Dievyesh

from Mumbai, Maharashtra

Jun 12, 2019

I have paid the bill of 940 last month
Through phone-pe app
And transaction is also successfully but in this month bill generated
Its shown that it's a pending bill of Rs 940 + new bill 480
I'm also attaching the invoice of phone-pe
Payment
Please check that
And do revert me back

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Address: Hazipur, sector 104, Gautam Buddh Nagar, Uttar Pradesh

No gas connection has been installed in my house even after full payment is made. I have been calling every week for the past 3 months to the IGL guy. He keeps on making excuses. And nowadays, he doesn't even receive my call. How can you people be so irresponsible ! I want the connection to be made as soon as possible. If your company is unable to do so then refund the payment.

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Address: Paras Tiera, Sector 137, Gautam Buddh Nagar, Uttar Pradesh, 201305

I had applied for new connection for Sector 137, Noida.
BP number is [protected]
CA number is[protected]

I have been regularly following up with local installation staff Dipesh and also his supervisor Gulab Singh but they either don't pick up the phone and then don't call back or when they do pick up the phone they just ask to send the information again!!!
So far they have not done anything.

Do I have to bribe someone to get this done????

And my connection is still awaiting meter installation.

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I have applied for IGL connection almost 6-7 months back, although somebody came to my place to check whether connection can be given or not and they said everything is ok they will come later for installation and till date no one has come or no phone we received regarding this connection. I have tried calling various customer care numbers in which most of the time customer care executives said there is some server down issue so call after 3-4 hours. Request you to kindly look into the matter asap before I escalate it to the higher authorities.

Regards,
Neena Kathait
[protected]

Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.

Jun 06, 2019

Updated by Neena Kathait BP NO : [protected]

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Address: Supertech Emerald Court sector-93A noida, Gautam Buddh Nagar, Uttar Pradesh, 201304

I have paid the 6000rs for installation in nov 2018 and till now i am chasing customer care who cares nothing. My bp number is [protected] but no one is coming to do the connection. I will be posting this on twitter as i am really frustrated after following up with customer care. Pathetic customer care, they are not aware of anything and just know typical 2-3 sentences.

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Address: F 110, Nandgram Ghaziabad, Ghaziabad, Uttar Pradesh, 201001

Hello,.
F 110 nandgram ghaziabad roshan

I m very disappoint on work of igl gas pipeline workers., they are liers and not doing work as per time its 2 months over still construction on road is not over they came to put a pipe connection to our home they took away cemented tiles and didn't kept and fix on roads as they told we will do it quickly but 2 months are over. People having trouble in crossing the area and dust are going in others houses. Evryone is very disappoint with this.
I tried to call managers and worker they are not responding not picking up call
Managers parvez contact no. [protected]
Worker guddu contact no. [protected]

Address f 110 nandgram ghaziabad 201001

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Address: New Delhi, Delhi, 110015

Hi team,

I have applied for the igl connection last september’18 and chasing installation guys from december but they are deceiving every time you make a call. It’s almost 10 months now and still it is not installed yet. I have shared my details like address, bp number many times with the igl executives but no response. Now i’m going to tweet this on twitter as well with all the conversations i had with executives. Looking forward for the resolution asap.

Regards,
Ankit grover
[protected]

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Today, i talked to your customer care representative ms pinki kaushik regarding temporary discussion. Due to server being down my request could not be completed. But i am greatly impressed the way she very politely handled my request and assured to complete the task as soon as server is restored. Such staff are asset to the organisation. I wish her well.
My bp no is [protected].

Surendra singh
Dy general manager
Retd from nabard
Mob. [protected]

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Address: 109 a dda janta flats mayur vihar phase 3, 110096

Dear sir/mam
Please provide a good service for customer i have applied for igl connection at last year, but even connection has not installed may i want to know how can trust on igl, as many taking time insuted and their has not good respoce.
My bp number is [protected].
I request you to please take action on this issue if possible.

Regards
Suresh kumar
[protected]

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Address: Raksha Addela, F-704, gaur city 2, near 16th avenue road, greater noida wes, Gautam Buddh Nagar, Uttar Pradesh, 201308

My bp number: [protected] got installed in november 2018, and since installation it keept leaking as installation checks were not done and our lives were at risk for nearly 3 months.

I want to raise complaint against complacent nature in which igl connection was installed and also want to know who would be responsible if something misshapen had happened.
On top of it, i have been charged for the leaked gas, which is around 12k.
I demand compensation from igl for putting lives of my family at risk.

Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.

May 29, 2019

Updated by abhigyaan4 Kindly do the needful for the incorrect meter charge.

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Address: Palam, Ekta Apartments, New Delhi, Delhi, 110045

We have taken a gas connection for about 2 and half months and yet we haven't got any notification about the billing. Kindly tell us how can we pay the bill. It has been happening for a long time.in our flat everyone is getting a bill. But we get to know that we are even not registered. However there is a connection but we don't get any kind of billing.

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Address: New Delhi, Delhi, 110052

I had applied for a gas connection approximately one year back and i have paid the full amount as well. I have made many complaints to igl and they provide me with different mobile numbers to talk to. I have been trying these different numbers for quite a while now. Earlier they used to say that they will do it or they will give someone else's number. Now, the numbers provided to me are either switched off or the person has got a transfer or left the job. Please tell me what will i have to do to get a connection apart from paying the said amount. My bp number is [protected] and i live in ashok vihar.

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V

vipanmehta

from Delhi, Delhi

May 24, 2019

I had received a e-bill from you side My B P NO. [protected] and very surprise to know that no body was come to check the meter reading on what basis you had send the bill kindly send the detail of the bill so i can pay the same in time .
Regards,
vipan mehta
mob. [protected]
and the same will mail by return of this mail.

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P

Pragya Joshi

May 28, 2019

Our gas stove has 3 burners out of which one of the burners is faulty. Please send someone to fix it as soon as possible.

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Address: JANAK PURI, New Delhi, Delhi, 110058

Please note my bp number [protected] applied in january, 2019 & payment of rs.6000/- done on 26/02/2019 but till date no gas connection provided for any reason. I have called customer care al least 35 times but no help. One support centre number of mr. Inder provided but i have talked to him at least 5 times in last 15 days but still no response.
I request to kindly provide png connection on top priority. Is this the right way to treat your customers? If it takes so much time to provide one connection in our capital delhi then in other small cities do you take 1 year to provide connection.
Request to provide png connection on top priority.

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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Indraprastha Gas Limited [IGL] reviews & complaints page 48

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for billing

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new connection applied in january - hopeless service

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