Indraprastha Gas Limited [IGL] Complaints & Reviews

I have applied for IGL connection almost 6-7 months back, although somebody came to my place to check whether connection can be given or not and they said everything is ok they will come later for installation and till date no one has come or no phone we received regarding this connection. I have tried calling various customer care numbers in which most of the time customer care executives said there is some server down issue so call after 3-4 hours. Request you to kindly look into the matter asap before I escalate it to the higher authorities.

Regards,
Neena Kathait
[protected]

I have paid the 6000rs for installation in nov 2018 and till now i am chasing customer care who cares nothing. My bp number is [protected] but no one is coming to do the connection. I will be posting this on twitter as i am really frustrated after following up with customer care. Pathetic customer care, they are not aware of anything and just know typical 2-3 sentences.

Hello,.
F 110 nandgram ghaziabad roshan

I m very disappoint on work of igl gas pipeline workers., they are liers and not doing work as per time its 2 months over still construction on road is not over they came to put a pipe connection to our home they took away cemented tiles and didn't kept and fix on roads as they told we will do it quickly but 2 months are over. People having trouble in crossing the area and dust are going in others houses. Evryone is very disappoint with this.
I tried to call managers and worker they are not responding not picking up call
Managers parvez contact no. [protected]
Worker guddu contact no. [protected]

Address f 110 nandgram ghaziabad 201001

Hi team,

I have applied for the igl connection last september’18 and chasing installation guys from december but they are deceiving every time you make a call. It’s almost 10 months now and still it is not installed yet. I have shared my details like address, bp number many times with the igl executives but no response. Now i’m going to tweet this on twitter as well with all the conversations i had with executives. Looking forward for the resolution asap.

Regards,
Ankit grover
[protected]

Today, i talked to your customer care representative ms pinki kaushik regarding temporary discussion. Due to server being down my request could not be completed. But i am greatly impressed the way she very politely handled my request and assured to complete the task as soon as server is restored. Such staff are asset to the organisation. I wish her well.
My bp no is [protected].

Surendra singh
Dy general manager
Retd from nabard
Mob. [protected]

Dear sir/mam
Please provide a good service for customer i have applied for igl connection at last year, but even connection has not installed may i want to know how can trust on igl, as many taking time insuted and their has not good respoce.
My bp number is [protected].
I request you to please take action on this issue if possible.

Regards
Suresh kumar
[protected]

My bp number: [protected] got installed in november 2018, and since installation it keept leaking as installation checks were not done and our lives were at risk for nearly 3 months.

I want to raise complaint against complacent nature in which igl connection was installed and also want to know who would be responsible if something misshapen had happened.
On top of it, i have been charged for the leaked gas, which is around 12k.
I demand compensation from igl for putting lives of my family at risk.

We have taken a gas connection for about 2 and half months and yet we haven't got any notification about the billing. Kindly tell us how can we pay the bill. It has been happening for a long time.in our flat everyone is getting a bill. But we get to know that we are even not registered. However there is a connection but we don't get any kind of billing.

I had applied for a gas connection approximately one year back and i have paid the full amount as well. I have made many complaints to igl and they provide me with different mobile numbers to talk to. I have been trying these different numbers for quite a while now. Earlier they used to say that they will do it or they will give someone else's number. Now, the numbers provided to me are either switched off or the person has got a transfer or left the job. Please tell me what will i have to do to get a connection apart from paying the said amount. My bp number is [protected] and i live in ashok vihar.

Please note my bp number [protected] applied in january, 2019 & payment of rs.6000/- done on 26/02/2019 but till date no gas connection provided for any reason. I have called customer care al least 35 times but no help. One support centre number of mr. Inder provided but i have talked to him at least 5 times in last 15 days but still no response.
I request to kindly provide png connection on top priority. Is this the right way to treat your customers? If it takes so much time to provide one connection in our capital delhi then in other small cities do you take 1 year to provide connection.
Request to provide png connection on top priority.

I have applied for new png connecton on 18.03.2019. But till date the connection is not given even after 2 months. The pipe line is already there upto my kitchen. Than i am unable to understand the hitch in giving the connection. This shows the lousy customer unfriendly working of the company. Please also let me know the government agency for sending my complaint urgently.

Arya bhushan jetly
F3/20, first floor,
Sector 11, rohini, delhi
Phone:[protected]
Email:[protected]@gmail.com

Sir /. Madam
Myself vijay singh gusain resident type 3, quarter no. 63 mandoli jail complex delhi 110093. Your engineer came to my house to connect igl connection to my stove but there is some serious gas leakage problem rise when we use gas stove, so we can't use the gas stove properly
You are requested to solve my issue as soon as possible nd we want to replace my single burner with my double burner gas stove

Sir
I have one shop situated at rz-5, shop no. 1, indra park, uttam nagar delhi 110059,
Your field person has installed gas pipeline on grunt of my shop. This space required to be use for installation of ac outdoor unit, without ac no body can sitting in the office so i request you please uninstall pipeline from my shop.

Thanking you
Pragya bharti
[protected]

Sir,
My igl domestic gas bp no. Is [protected], niti khand-i indirapuram. Ghaziabad. I am shocked to see gas bill of rs 70773.37 vide invoice no. [protected] dated 27.04 2019.
I am regularly paying gas bill in the past with following details :-
Invoice no.[protected] dated 06.03.18 from 16.12.17 to 18, 02.18 = rs 1050, invoice no.[protected] dated 03.05.18 from 19.02.18 to 22.04.18 = rs 1033, invoice no.[protected] dated 18.07.18 from 23.04.18 to 11.06 18 rs 843, invoice no. [protected] dated 11.09.18 from 12.06 18 to 06.08.18 =rs 944, invoice no.[protected] dated 07.08.18 from 07.08.18 to 01.10.18=rs 967. Thereafter i didnt received a bill till apr 19. I made an online complaint to issue bill.
The igl has now issued a bill invoice no, [protected] dated 27.04.2019 amounting to rs 70773.37. This including the arrears from 19.02.18 to 06.04 19. This includes bill for 19.02.18 to 16.02.18 rs 70479.
How can a family of 4to 5 can consume such a high volume of gas. It is now learnt that all previous bills were estimated and this one is actual one on the basis of actual reading. Even if meter readings are correct this cannot happen without fault in the meter or system. Meter reading was regularly been taken by reader. It is not possible to pay such a high and wrong bill. No action has been taken by igl on the complaint to customer care and online through bp id. Request help and advice to settle the issue.

Dear sir, my bp no is [protected]. I have applied in feb'19 but till date despite several written and verbal reminders connection has not been installed till date. Kindly look into it. I have met mr. Subodh in noida office of igl company. He assured me to get the connection installed by 14 april. After that i again talked with him on 15 april, then he replied connection will be installed within 3 days. Now he is not picking up my phone. My elder parents lived in noida and these people are harassing like this not picking up the phone.

Regrads
Adarsh

I am from modinagar, uttar pradesh.. I have called the so called supervisor so many times regarding the gas line pipe issue as we dont want to share that gas pipeline with neighbours. And your workers has connected the neighbours gas pipeline with us widout our permission.. I have called supervisor to cut that pipe or whatever they have to do. But they are delaying and giving lame excuses.. Take immediate action otherwise i am going to deactivate that gas pipeline in our home.. And will use gas cylinders instead.. This issue is not resolving from last one month and my patience is over now.
Very much dissatisfied.

Hi,

I was charged rs 7800 for igl connection out of which 1800 rs was advance payment which was supposed to be adjusted in igl bill from 3rd bill onwards.

But, now when i speak to customer care to adjust this amount in my bill, the agents denies to adjust it and says it should have been adjusted from 1st bill onwards.

I am fed up of this service and looks like i am cheated for 1800 rs.

Request igl to give my 1800 rs back or adjust the same in my igl bill otherwise i will not pay my bill and they can disconnect the connection.

Thanks & regards,
Raj shekhar singh

Despite repeated attempts to reach igl customer care, they have not yet started the gas supply at our home.

It's been a month since we have initiated the request. Kindly expedite the process and clarify the reason for delay. Else we will have to escalate the matter to higher authority.

— it appears they are expecting some bribe for the same. Please look into the matter at your earliest.

The staff at pul pehladpur outlet generally does not returns the change i. E. One or two rupees. Today at about 08:30 pm my bill was for rs. 287.45 but the person at the pump was adamant to charge rupees 288/-. I offered him to pay the change of rs. 287/- but to my amusement he insisted on having rs. 288/-.
This is totally uncalled for and unprofessional behavior on the part of the gas station. Further, this goes on to harm the reputation of your company.
Hoping for a stringent action against such acts.
Gaurav

With reference to BP no.[protected], gas connection in terms of pipe fitting and meter installation happened on 24.12.18. We were supposed to get gas supply in another two days but we are still struggling for the same. Everytime I call to customer care, I get no response.One of the most worst services I ever received.

Now I again placed a complaint and shocked to know that my connection completion is on hold by the customer(that is me). it is really frustrating to know that the engineers never communicated me and instead they uploaded wrong status about my complaints. Why do i ask them to hold without any reason. Moreover can they even hold it for more than 5 months. This kind of careless attitude on part of IGL employees is very strange.