Indraprastha Gas Limited [IGL] Complaints & Reviews

Dear sir/madam,

Before around 4 months back one camp was held in brij vihar gzb for new igl gas connection. I also gave check and kyc documents to get new gas connection. But still now no responce from igl. People came 3-4 times of igl to give us new connection. But always they said kal tak lag jayega. I dont know unki kal kab tak ayegi. I gone to there office in rampuri also. I told them this story that people are coming from igl and they said kal lag jayegi gas but why they are not giving new gas connection. Then they gave me one number of mr gupta je. I called gupta je. Gupta je mobile no is [protected]. Then i told him same story. Then gupta je told me next week tak lag jayegi. Unka next week pata ni kab tak ayega. Already 3 weaks ho chuke hai gupta je se b baat kare huay. My address is c-168 brij vihar, gzb. My mobile no is [protected]. Please do the needful.

My bp no is [protected], i have applied on 1st jan for the png domestic connection. Till date no connection has been installed. Whenever i call igl customer care, they confirm that connection will be installed in 1 week and had given me dates also but nobody visits on those dates. Customer care given me contact no - for installations - [protected], but this number never responded to my calls.

I have been following up with igl for more than 1 month but there response is very poor. And they keep on sharing one number after another but dont resolve the issue.

Please support for this query.

I have received bp no. [protected]. Submmited offer fee 250 yet not installation of connection, so many times i complained the person concerned in this area, but they are not providing satisfactory answer or activity, i m sorry but such kind of working makes bad impression in society and defame the company, it has been half an year period of time, the persons on behalf of company are not in a capacity to resolve such kind of problem, kindly look in to the matter so that connection may be instal at my place.

I am recieving the message regarding the bill after the due date. This practice is being continued since a long time. Because of this, i have to pay extra unnecessory charges on the bill everytime.

My bp number is[protected]

I would like you to request into the matter as soon as possible.
Igl is a big organisation and this practice is not good that is being conducted.

I am highly dissatisfied by your services.

Hi team,

My bp no [protected] generated on 27/09/2018, my registered premise had been found technically feasible on 28/09/2018 for providing the png domestic connection. I have submitted the cheque & documents, confirmation received on 27 dec 2018. But till now i am waiting for installation,

Technical team timeline has been crossed which is 90 days. I don't how technical team work.

Hi team,

We have make the registration for new gas pipeline on 23rd feb 2019. But till now we are waiting for the new connection. Please find the attached snapshot for a prove of rs 1000 cheque has been cleared on a last week, also find the below bp no against the new gas pipeline. Kindly do the needful asap.

Customer name: mr. Ramesh prasad
Phone number: [protected]
Bp no. [protected]

Dear team

I have done the payment of rs 7642/- through paytm on 22/03/2019 plz udated in your system. Your recovery executives disturbed me and said disconnection the line but i have already done the payment. My order id of paytm has given below-:
Iglcon_[protected]_2_[protected]_9625702

Plz update this payment on priority.
I am a senior citizen plz dont disturb me on this type of issues

Regards
Suresh kharbanda

My connection is installed in Dec'2018.
Installation Guys did not complete the NG connection.

I have called the Control room( Manoj) around 20 times, but no positive response. Control room guy says he would send the engineer, and the issue would be resolved in 2 days. But nothing happened in the last 3 months.

I have also called Customer care 2 times. They used to say, we have filled the NG form and please wait, Technician would call me. Bur again no positive sign from last 10 days.
At last, this is one of the worst services in the government sector, I have seen.
Please help me into that.

regards
Rahul
[protected]

In reference to my bp no.[protected], it is stated that i had requested for new png connection and installation in the month of august 2018 at our residence at house no. 227, 1st floor, pocket-9, nasirpur, delhi and bp number [protected] was allotted after checking the feasibility by the field staff/engineers. It is pertinent to mention that all the other occupants in our society already have png connection installed and the gas pipeline was already fixed next to my house both sides, prior to raising a request for installation.
As required, the documents for proof of residence and aadhaar card along with a cancelled cheque (Icici bank).
In reference to our request, bp no.[protected] was generated and processed.in this regards, the acknowledgement was received via mail on 25th february 2019 by customercare. [protected]@igl.co.in.
After a long wait and multiple follow ups, the engineers/representatives of the igl was installing the meter on today-24th jan, 2019 but not installed due to some neighborhood issue. During this process my house was completely drilled 15 times at different places (Photos attached) i contacted the customer care multiple times, but of no use. The representative end up telling us that the connection can not be submitted without neighborhood consent and they have escalated this matter to higher authorities. Even your representatives was showing that they are extremely busy and not talked in better way.
I just want to know who will be responsible for my damage and who will take care of after damage construction expenses. How you can start installation without noc of neighborhoods. If started then you should complete the same at any cost.
We believe that the engineers who came for the installation of the meters on 24th march, 2019 might have been not convinced properly.

Maybe, it is due to our lack of knowledge and expertise on that front.
We had contacted the customer care multiple times as we did not hear back from your end. The matter was explained in detail this time but the representative never had any answer. Irrespective of all the grievances laid out in front of the customer care representative, we haven’t received a single communication from your end. This unresponsive and irresponsible behavior is not only causing a loss for us but hampering the growth & reputation of igl organization/govt. Of india as well.

In reference to your bp no.[protected] pertaining to png connection at 48 4th floor balmukund residency raj nagar extension ghaziabad 201017, we are pleased to inform you that the registered premise has been found technically feasible for providing the png domestic connection. As on 31.12.2018.

This is reference to [protected] number. Online security deposited rs 6000 on 11/01/2018. However till date png domestic connection not made. I call your agency to various times yet till date png domestic connection not made

Thanks
Alpana
[protected]

I have called at igl customer care number many times but no one is coming for installation... Its been more than a month.. Everytime your executive register tge complaint but the issue us not getting resolved.. Its been more than a month that i am waiting for your person to visit for installation.. Please look into the matter and get the issue resolved as early as possible

I have received a bill of rs. 762.91 (B. P. # [protected] & invoice no.[protected] dated: 14-03-19. This amount of rs. 762.91, i have paid on-line today (Ie.[protected]. Firstly, as i have not received any invoice, i already made a payment rs.175/- as a tentative amount on[protected] online (Vide phdf[protected]) ; which has not been adjusted in this bill.

Secondly, my last closing meter-reading as on 24th october, 2018 - was 225, 000. Since then i have not consumed any amount of gas. As a result, my closing meter reading as on today 23rd march, 2019 also shows same ie. 225, 000. The earlier invoices since october, 2018, raised by you, i already paid the amount - which was on the basis of minimum charge as per your rule. But in the current bill, you calculated on the basis of average charges. Whereas i have not consumed any amount of gas since october, 2018 and meter reading remained same i. E. 225, 000.

So, please look into the matter. Hopefully, you will made all necessary adjustments.
Looking forward.

Asit lal chakraborty, b-207, sector-26, noida, mobile no. - [protected]
B. P. No. - [protected]

With due respect, it is stated that i had requested for new png connection and installation in the month of july 2018 at our residence at ae-31, 3rd floor, shalimar bagh, delhi and bp number [protected] was allotted after checking the feasibility by the field staff/engineers. It is pertinent to mention that all the other occupants in our building already have png connection installed and the gas pipeline was already fixed at our floor level, prior to raising a request for installation.
As required, the documents for proof of residence and aadhaar card along with a cheque of rs 275/- (Cheque no. 645188, corporation bank) were deposited on 28th october, 2018.
In reference to our request, the ca number was generated on 31st october, 2018.in this regards, the acknowledgement was received via mail on 16th november, 2018 by customercare. [protected]@igl.co.in.
After a long wait and multiple follow ups, the engineers/representatives of the igl installed the meter on 20th jan, 2019 but no one followed up post that. I contacted the customer care multiple times since that day, but of no use. The representative end up telling us that the connection must have been installed within a period of 90 days from the date of generation of the ca number and they have escalated this matter to higher authorities. Surprisingly, it has been exactly 144 days (~5 months) since the ca number got generated in our case, and we have not received a single communication from your end. (Recorded conversation is attached herewith).
Ironically, the applicants who had applied for the same later than me (During the festive season of nov dec 2019), who were benefitted with a waiver o[censored]pfront amount of rs 275/- have their gas pipelines installed up and running now.
We believe that the engineers who came for the installation of the meters on 20th jan, 2019 might have been expecting something, which we could not comprehend and ignored completely.
On the same lines, we have asked your customer care representative if there are any other extra expenses/fees that has to be paid for the png connection.
Maybe, it is due to our lack of knowledge and expertise on that front.
We had contacted the customer care multiple times as we did not hear back from your end. The matter was explained in detail every time but the representative never had any answer. Irrespective of all the grievances laid out in front of the customer care representative, we haven’t received a single communication from your end. This unresponsive and irresponsible behavior is not only causing a loss for us but hampering the growth & reputation of igl organization/govt. Of india as well.
Since the day we have lodged complaints regarding this, it seems that the syndicate in igl is punishing us by not resolving this matter and waiting for an escalation to the consumer court, which we are triggering today.
Hoping the authorities will take stringent action against the defaulters.
Regards,
Rajni arora w/o charan jeet arora
Mob: [protected]/[protected]
Add: ae-31, 3rd floor, shalimar bagh, delhi-110088

Good evening,

I had applied for a png connection from igl back in september 2018. My bp number is [protected].
They have installed the meter very recently in march 2019, but have failed to start it.
They constantly ignore our calls, refuse to come home, and delay the start of the connection, promising they’ll do it soon but never doing it.
Kindly look into the matter.

Dear sir/madam,

Pls see on top priority bp no [protected] and [protected], because we are facing from long time the connection problem, and no body taking serious of the same at rewari office. So pls lookin to on top priory otherwise i will go with consumer forum including harassment and compensation.

Regds,
Madhu sudan
H. N. 1270, sector 4 rewari

This is with reference to the igl connection opted for

Flat no 1103, skardi greens, ghaziabad

Wherein an igl official visited to see the feasibility of the igl pipeline multiple times and took no action regarding the same and this time very very shamelessly behaved with my mother. Such employees must be suspended who dont have the etiquette to talk to customers.

Employee named hridesh came on the 17th march at about 4pm and said if igl causes any damage to your home marble / stone, the entire respsonsibility is yours and we dont care about anything that you have put at home. The employee mentioned here said we cant put any pipeline in your home and rushed out of the home. He was shouting at the top of his voice. We were unfortunately out of home, when this incident happened with out mother, else we would have shown the person, what is it like to misbehave with a female and tell horrendous things.

Such employee only bring bad name and disgrace to the organisation and it will be very disappointing, request igl to take an action, to resolve the matter..

Regards
Apurv singhal
[protected]

Sir, igl has sent bill for payment of rs 1874.53/ of my flat no 419 c pocket 2 mayur vihar phase 1 delhi bp no [protected]. Their is no png connection in my flat from firest week of december 20018 hence sending of bill is totally illegal. We are not consuming png hence paying above amount does not arise. My tenant left the above premises in nov 2018 and connection was disconnected i number of time requested from december to restore cannection but noting was done by your office and now malafidely sending bills which uncalled far. Pl recall your above bill without further loss of time. Rita dhar

I had applied for igl connection for my residence. Meyer got installed on 13th jan'19 but the connection is yet not been live.

Connection application date - nov'18

Service provider - inderprastha gas ltd.
Bp number
[protected]

Address be 157 2nd floor street no 3 hari nagar near singh sabha gurudwara. New delhi 110064

Contact number [protected]
Name - sunil kumar

Sir,
I want to say that I have payed 275rs favour of igl by cheque .After 8 months png connection installation couldn't be completed while my neighbors connections have completed.Many time your sight engineer Mr.Sandeep vyas meet me during working in other places and ensure me about installation in 2-3 days approximately 8 months goes he meet me today in working on other place. he came with me and told me that the connection couldn't be possible and his behavior is rude and harsh he told me go whenever you want to go to install png connection. Because of this conversation with your engineer I'm very hurt, irritated and not satisfied.
Please ensure that my png connection will be install or not.
Bp no. [protected]
Address- M-54 (near shivoy school)mp enclave shastri nagar ghaziabad Up, 201002.
My email ID- [protected]@gmail.com

Dear sir/madam,

This is with regard to my bp no. [protected] which was generated in the month of december, 2019 and it's been more than two months that we are still waiting for the connection to the installed.

We have already submitted all the requirements to your rajindra place office to ms. Radhika well before in the month of dec'18 for which an acknowledgement was also given to us... Alongwith an assurance that the connection will be done in the month of january'19 itself.

We have made numerous follow ups and logged the complaint in your call centre but it seems it is going on deaf ears and no-one has taken any action in this regard till date.

Sir, my parents are senior citizens are facing lot of issue due to the unavailability of the same.

Would sincerely request you look into the above on priority so that the connection can be installed without any further delay...

Hoping for your needful and earliest action on the above.