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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Updated: Nov 4, 2025

Complaints 1762

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181

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1581

So far, so good. Indraprastha Gas Limited [IGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indraprastha Gas Limited [IGL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Indraprastha Gas Limited [IGL]

Indraprastha Gas Limited [IGL] reviews & complaints page 51

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Address: B-1/226,janak puri, New Delhi, Delhi, 110058

B. P. No.-[protected]
New bill of rs-2528/
C. A no[protected]is generated including previous bill off rs-1718.36
Last bill is already paid as details given :-
A/c xxxxxxxx00685409 has been debited with rs.1718.36 on[protected]:29:34 thru debit card. To indraprashth gas limited
Transaction no.[protected]
Kindly update asa possible regarding this issue

+1 photos

Feb 23, 2019

Complaint marked as Resolved

they have resolve issue over a call

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U

usman munir

Mar 11, 2019

Besides the human reading error, you may also be overcharged due to the faulty meter. The meter may go crazy and keep running even though there is no electricity usage. To check it, shut off all the breakers and see whether the meter still spinning. If it does, then the meter is broken. Although it unusual, but if it happens, quickly informs the utility to change a new meter. At the same time, you might want to record the proof of over charges and get your money refunded.invoice app

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Address: A1/47B, Sewak Park, Dwarka Mod Metro Station to NSIT Road, New Delhi, Delhi, 110059

Sir, your contractor/ or igl person, has affixed the gas pipe on my own
Shop/clinic without my consent. Divine physiotherapy clinic, a1/47b,
Sewak park, dwarka mod metro station - nsit road, new delhi-110059.
It is illegal.
We have contact over phone so many igl persons, but no help.
Last mr naaz alam ji met and come of spot on 19.02.2019. No solution.
Sir, mostly orthopedic patients (Senior citizens) come and by mistake
Anybody catch the line and anything happens means myself and family
Will be finished.
I request to shift the pipe to right side of building.
Regards
Dr gagan kumar
[protected]., [protected]

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Address: Ghaziabad, Uttar Pradesh, 201017

Sir,

In reference to the subject mentioned above, it is to inform you that I had applied for a new gas connection for my flat No. N4, Fourth Floor, Himalya Tanishq apartment, Raj Nagar extension, Ghaziabad-201017 and the same was installed meter by the IGL team with B.P. No- [protected] but connection is not running So, I registered complaints to the customer care many times but it was to no avail. The issued was not addressed at all. Once again.

Many days have passed and I have not yet been contacted by IGL. The problem is yet to be resolved. I believe, it is sheer negligence on the part of the officials who registered my complaints & the officials whose duty is to resolve such complaints.

I request you again to resolve the issue from your end.
If my problem/issue is not resolved within 3 days, I shall take this matter further at the appropriate levels.

Thank you.

Abhishek
[protected]

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Address: New Delhi, Delhi, 110018

Ref : bp [protected]
Address: b-30 new krishna park
Vikaspuri
New delhi 110018
Contact number [protected]

As we are getting house renovated, we have got igl connection in safe custody and all pipeline from distribution box on rear wall to house are removed.

Distribution box on rear wall is also used to supply gas to neighbouring houses, so this is to be relocated.

I have made multiple calls/requests to igl for doing the needful but so far igl has failed to take any action.

Request igl to take necessary action to get distribution box relocated from rear wall of house with bp number [protected], i. E. B-30 new krishna park, vikaspuri, new delhi 110018.

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Address: New Delhi, Delhi, 110059

Dear sir/ mam,
Igl is doing the installation of gas pipe line in our area which we appreciate but the way they are placing is not at all accepted as they are installing the gas pipe line along with water pipe which is not safe in future. Because if something goes wrong with water pipe that will hit to gas line. Since new floors keep building they usually dig it for water pipe line and they can hit to it so it may puncture in coming days.
As per my understanding gas pipe line must be placed separately. Looking forward for your prompt action and update on this matter.

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A

[email protected]

from Gurgaon, Haryana

Feb 19, 2019

It is regretted to point out that till date my PNG connection against my BP number [protected] has not been made operational till date. Although the meter was installed on 17/01/2019. It is more than 4 months since I applied and deposited the money for PNG connection.

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Address: New Delhi, Delhi, 20130q

My relationship number is [protected]. Though a person has read my meter and later i have sent a photograph of the meter the bill i have received is on an estimation basis. This seems deliberate as an accountant from their chandigarh office had reconfirmed the meter reading before the gas bill was generated. As a result the meter opening reading is higher than its reading showing today.
Igl should get the error rectifird

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H

Hem Kuletha

from Shikohabad, Uttar Pradesh

Feb 19, 2019

To shift the gas pipe to the second place.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

My igl connection is bp no: [protected]. I am complaining against bill received in december 2018. Bill shows wrong meter reading by igl. The executive came twice to take reading, and a photo of the meter reading was also sent through whatsapp also on 23.12.2018.

In the bill it shows on 14.12.2018 the meter reading is 216, 864 meter whereas the reading sent on 23.12.2018 is 210.913 which is wrong, therefore the bill was wrongly calculated and we had to pay rs 260 extra.

Despite complaint, the same was not even rectified this time too when i received the bill in february.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

I am a resident of lotus boulevard, sector 100, noida.

There is a crack in the gas supply pipeline, and metal pipe is about to break at any time. I have raised complaint no: [protected], on 8th feb 2019.

Although any such emergency complaint that can lead to large scale fire disaster should be attended within 3 hours of a complaint, despite that the lethargic attitude of both customer care and the control center (Sector 82 noida) is ensuring that despite after 3 days whole of the housing complex is still under imminent threat of fire hazard.

Any loss of life or property or material has to be borne by igl in such a scenario, and they are not responding despite repeated calls and feedbacks given on their website as well as on facebook page.

This is the state of state of the art utility provider.

Regards,
Sachin paul

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Address: Ghaziabad, Uttar Pradesh, 201001

Website: www.iglonline.net

Respected sir,
My complaint is against the igl and my bp no. Is [protected] and residing in ghaziabad.
I paid online rs. 902.09 to indraprastha gas limited by the credit card of icici bank on 21.11.2015 by their portal, but the company has been demanding this bill again. While i have attached the credit card bill in my mails to the company several times.in spite of this, they are not ready to accept and repeatedly calls me to deposit 902.09 rupees and threatens me that your connection will be cut and twice he sent their employee to my house also. I repeatedly say to them that when i have given you proof of deposit, why should i deposit this bill again.
I request in your good self to help me to resolve the matter at your earliest.
Thanking you
Yours faithfully
Sanjay kaushik
[protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh

Dear sir i inform you i am apply for a new connection before four month ago. No any response given by the company
I calling four times to your costumer care he talk with me and said that the problum is solved within next some days but my problum is not solved by your company
I request you pls solb my problum and give me a new connection
My b p no. Is
[protected]

My mobile no is
[protected]

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Address: New Delhi, Delhi, 110022

I am the resident of govt quarter no 26, sector 2, rk puram, new delhi-110022. My business partner no [protected]. On 06th feb 2019, representative of igl arrived for fitment of new connection but return back stating that pipe line is presently fitted under the slap which requires modification on or over the slab. It is requested that igl to do the needful to resolve the issues at the earliest as i am facing lot of problems in cooking.

Thanks

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A

amitbjha77

from Bengaluru, Karnataka

Feb 8, 2019

I got a recent bill with Wrong reading.
Attaching the meter reading.
Pls correct the same
Thanks
Amit

relocation of pipe line - Comment #3346170 - Image #0

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Address: 110091

I have IGL connection bp no [protected]. It pertains to IDBI bank and the said flat is alloted to me recently. As per my official communication this connection is default and I need to deposit requisite amount. I have paid 1285/- on[protected] vide cheque no 246925. But it's been 3 working days and my connection is not restored. When I talk to customer care they said payment is not received.

Please look into the matter on priority and revert at the earliest.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

This mail in regards to the non installation of pipeline as i'm unable to do payments as you have registered my wrong email id.
As per your message received on 09th jan'19, my documents were verified & for payment purpose i have to check my registered email id but you have registered my wrong email id because of which i'm unable to make payments. From that day i have received many calls from your side hasn't got any revert. I request you to look into the same & get back to me asap as its already been *3 months & i'm just too fed up of all this. So kindly revert urgently.

My email id is - [protected]@gmail.com
Bp no. - [protected].

Thanks!
Ambika kapoor

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir,
This is to bring in your kind notice that i complained for gas leakage in my house yesterday. One person came from igl and misguided my family that the leakage has happened due to the improper fitting of the new gas burner. He asked money to fix it and don't report this in the company but we denied as the burner is new and under warranty. Today when i got it checked from the gas burner company, we found everything ok but there is leakage from one joint in the igl pipeline.
I request to look into my complaint and take strict action as such kind of gaps can put someone's life in danger.
Kindly find the attached photo from where the leakage is.
M: [protected]

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Address: New Delhi, Delhi, 110058

Sir...
I'm pritpal singh from virender nagar area... My bp connection no. Is [protected] i had applied for igl gas connection in 9/2018 and till now the gas connection was not completed by engineers... This kind of service an igl giving to their customers... All indoor and outdoor pipes was fitted but they are not connected to meter/connector.. I requested to engineers (Mr. Amrender partap & afzar) of my area to complete their work but they are neglecting to complete the work...
Their contact no.[protected]Amrender partap) and[protected]Afzar)... I have all call recording of them in which i had requested several times... And they are making non sense excuses all time... I am getting rid of them...
Requesting igl to take an strict action against them... And help me to get my igl gas connection in good and complete manner

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Feb 04, 2019

Updated by Pritpalsss Gas connection was not completed by engineers even after 5 months

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Address: 110063

To whom it may concern:
I (Bp no [protected]) have applied for png connection in july-2018 but after following up for months it (Meter) had been installed in first week of january-2019. But even after three weeks it is not connected with the stove. Therefore even after 07 months i am still deprived of the facility. This is happening in the centrally located so called posh area of west delhi ie paschim vihar, so i am pretty sure about the kind of services provided by igl my experience. With the associated staff of igl is pathetic and will not recommend it to anybody. This was really disappointing.
Kindly look into the matter..

Dr. Abhishek gandhar
2 f, gasta apptt
B-3 paschim vihar new delhi-110063

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Sir,
I am a resident of r block (Rishabh nagri) model town part iii, now a days your contractor is installing gas pipe line in our area. He is not doing work as per norms. He is installing pipe just 1.5 ft - 2 ft only and is just above/near to water pipe line of our area. Water pipe line leakage is very much common in our area and it will be dangerous if the gas pipe line is near to water pipe line. Kindly look into the matter and do the need ful.
Rajvir singh
[protected]

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Address: New Delhi, Delhi, 110095

I have applied for the disconnection of my connection. It has been processed and i have mailed the required documents at it site and have received confirmation from your side. But still after approximately 2 months i have not recieved my security amount. Request you toook into the matter as i am nt getting any strong response from customer care. I regularly call customer care number for enquiry but they are not able to provide me with any response, they just say u will receive in two days but nothing has been processed.

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Hussain Anwar

from Delhi, Delhi

Feb 4, 2019

I am not getting the supply of Gas at my home- Flat No. A-4, Plot No. 60. Gyan Khand-1, Indirapuram, Ghaziabad

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Made a request for stove convert on 25/01/2019 for the bp number [protected]. I was assured that the request will be handled within 48 hours i. E 27/01/2019 but till now the request is not even forwarded to the control room. On contacting the control room executive (Ph. No [protected]), the person concerned is saying that the request was closed and now a request is generated today. Also on asking him about the technician's phone number, he is misbehaving and now my call is not being picked up. Please take strict actions on this issue.

Jan 28, 2019

Complaint marked as Resolved

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Address: New Delhi, Delhi, 110059

I am consumer of bp no. [protected], i have received a message from igl for payment of rs. 1025.13 against said bp no.. I had make payment through credit card vide ref. No. 74332748349834890219785 dt. 14.12.18. Again i have received bill of rs. 595.00 in the month of jan.'19 which also has been paid on 23.1.19, when i have called your customer care they said they have not received any payment of rs. 1025.13.
Please look into this & adjust the same in my next bill.

Thanks,

Sunil jakhmola

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