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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Updated: Nov 4, 2025

Complaints 1762

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181

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1581

So far, so good. Indraprastha Gas Limited [IGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indraprastha Gas Limited [IGL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Indraprastha Gas Limited [IGL]

Indraprastha Gas Limited [IGL] reviews & complaints page 52

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Address: New Delhi, Delhi, 110077

No bill was forwarded to me after april 2018 for bp # [protected] in the name of prakash nayak, on complaint no. [protected] with customercare, mail received at nayak. [protected]@gmail.com attaching invoice #[protected] dated 26.12.2018 received on 25.01.2019

Neither the invoice was not made available in hard copy nor the mail i was forwarded but i was penalised and forced to pay late payment charges,

Request, to consider that i have lodged the complaint to provide the bill to pay my dues. I will appreciate of late charges should not be levied as penalty to me as i should not be held responsible for delayed payment. I paid as soon as i gor the mail please.

Prakash nayak
[protected]

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Address: New Delhi, Delhi, 110089

My bp number-[protected], sector 18 rohini. I was not at home wen meter reading agent came. He sent number to whatsapp the picture of meter reading and he confirmed he has submitted the reading dated 16 jan19 and on 18th jan i got estimated bill (Not as per reading)
Again m getting calls for meter reading as already procedure has been done..
Wen i called customer helpline number they said they don't have meter reading..
This is totally mental harrasment
Expecting help

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B

b c shara

from Delhi, Delhi

Jan 30, 2019

My bp no [protected]

why my bill payment made in Dec 19 not credited in current month bill that amount already debited in my ac on 28 12 2019 with rs677.85
please odify my bill

thanks

B C Sharma
[protected]

H

HARISH G BALWANI

from Delhi, Delhi

Jan 31, 2019

I"LL never received my PNG BILL
Almost I have to pay without receiving my PNG BILL
So Please send my PNG BILL urgently so that I can pay intone

Thanks

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Address: New Delhi, Delhi, 110089

I brij mohan singhal, a resident wants to bring your kind attention to the irresponsible behavior of your staff. Your staff has come on 23rd jan 2019 for png domestic gas pipeline fitting at d-1/57, third floor, sector-16, rohini, delhi-89. They didn't even intimated the ground floor residents to remove their car during the fittings. That's why it resulted in severe dent on the car bonut due to fall of pieces of stone during the fitting. When they were asked to get the car removed, they didn't give any response instead we ourselves removed the car for our own safety. Such a irresponsible behavior is not expected from your side. So you are requested to kindly arrange to repair the loss immediately and make required arrangements. Otherwise, there will be legal proceedings further.

+1 photos

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Address: New Delhi, Delhi, 110018

Website: www.iglonline.net

I have applied for a domestic png connection in the year 2017. Against my application for connection bpo no is -[protected], only meter has been installed.However, the png hasn’t been connected inspite of several reminders/ request. I have made request with igl customer care number, but the igl customer care has only one answer that technical staff will visit in 48 hours, but that 48 hours never comes.
have complined to many times with igl customer care, but no attention even no reply has been given by igl.

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Address: 201301

Website: www.iglonline.net

I renu sharma applied for igl connection and submitted all necessary documents on december 11, 2018 but still now i have not received any information or call from your side. Thereis so much of delay in getting the connection even after submitting all documents. I am facing so much of problem as i have to shift in new house. You are requested to kindly take some action and help me in getting the connection at the earliest.

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Jan 23, 2019

Updated by Sharma Renu My BP No is- [protected]

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Address: New Delhi, Delhi, 110018

Website: www.iglonline.net

Very unsatisfied with response of igl. I gave the papers for connection on 3rd oct and also payment got debited on 15th oct 2018. I called them up 4-5 times and every time i get the assurance that i will get a call and connection will be there in couple of days. Max time as per igl for any connection is 3 months but that time limit is also gone.
My ca no is[protected].

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Address: Ghaziabad, Uttar Pradesh

I had applied for png connection in the month of nov. 2018. My bp no. Is [protected] pertaining to png connection at kadam 1202 12th floor ahinsakhand 1 shipra srishti indirapuram ahinsakhand ghaziabad 201014.

After receiving technical feasibility report, the first 5 pages of sale deed was uploaded online which is already received at your end in the month of nov., 2018, however hard copy of the documents along with cheque of rs. 6000/- was submitted on 1st jan. At indirapuram office to ravindra kumar. Still i am getting the message, documents verification is pending. Please look into the matter as the matter is more then 2 months old, for early installation of png connection at my residence.

Bp no. [protected]

Ticket no. [protected]

Please advise the status at the earliest.

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Address: North West Delhi, Delhi

Sir: iam dsm of narela mega station.
M akshay narela mega m duty krta hu...
Mujhe yha k manjer k liye complaint krni h
Jo corruption ko jyada bdava dete...
Koi kam bina pase k possible nhi hota..
Yha par wo dsm dukhi h manajer ko pase de skta h baaki jo dsm pase nhi dete unka ya to trnsfer ya phir unke postive point lekr karnal ko complaint kr dete h jha dsm ko jyada bolne nhi diya jata or bat ko whi khtam kr diya jata h or phir jo manjer bolta whi krna padhta hai... Agr koi help mil skti h to please contact me..

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Address: New Delhi, Delhi, 110040

Dear igl gas limited
We are applying igl connection on 29th november 2018 but connection not start now till date. Emi already start from december month rs500 deduct from my account.
We already contact your customer care no. 3time but not get it sufficient result

Kindly do the start our connection immediately.

Thanks

Kadeem ahmed siddiqui

Bp no [protected]

Lead no. [protected]

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Address: New Delhi, Delhi, 110077

I am a domestic png consumer having b. P no-[protected]. For the last one year i am always getting my bill late. For this i am not able to pay in time and the next bill which also comes late add penal interest on my previous dues which is totally unjustified. I complained about this two times without any result. The present cycle has also become due but i have not received any bill till now-a. K. Majumdar

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P

Pragya Gautam 12

from Delhi, Delhi

Jan 16, 2019

I have buy new stove and want replace with the old one. So want some engineer to give us a visit to replace it.

S

skjpj

Jan 17, 2019

I requested for temporary disconnection vide my service request No.[protected] on 29.10.2018 since I am away for quite some time since 1st Oct.2018
but still bills on assumed readings are being sent to me
Satish Kumar Jain A233, Surya Nagar, Ghaziabad, UP-201011
[protected]@yahoo.com

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Address: 110070

Feasibility checks for new domestic gas connection have already been done for my residence c9/9557, vasant kunj, new delhi.

Rs 6000 security amount cheque was collected 3 weeks ago by mr himanshu but it hasn't been presented yet inspite of multiple reminders.
Though not able to understand the reason of delay.

Can you pls get this expedited & closed?

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Address: New Delhi, Delhi, 110060

13.07.2018 account created vide bp#[protected]
19.07.2018 feasibility check pass
31.07.2018 document received
05.08.2018 received payment of rs.275/- for bp #[protected]

Still no connection provided.
I have completed all the formalities related to documents and payment.
Igl has also done feasibility check and that is also passed.
I[censored] dont wana give connection than i will go to consumer court

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Address: Gautam Buddh Nagar, Uttar Pradesh

Website: www.iglonline.net

I have applied for new connection and created a customer zone login. Now 90 days passed but nothing happen physically.

But in customer zone portal it showing connection installed. I contacted to customer zone and they told meter is already installed but in reality nothing is happened physically at my home.

They are generating bill for me and i did not get anything from igl. They only said we already installed meter at your home and give connection to you.

My bp no is [protected]

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Address: New Delhi, Delhi, 110033

I opted for new png connection in majlis park for house no. C-476, ff. My bp number is 40007914. I paid 6000inr to igl on 30th oct 2018.. Labour came to my house in nov for installation and told me to pay them 500 in cash for the setup but i refused to do so bzc as per igl no payment should be done in cash. Labour went back without any installation. As of today 9th jan 2019, no installation has been done and igl executive mr amit from rohini branch is telling me that we have to wait for another 3-4 months for installation as they will hire new contractor for the area majlis park in the new financial year. Not sure what is going on.

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Address: Ghaziabad, Uttar Pradesh, 201014

I had applied for new png connection (Bp no - [protected]) before 4 month back, and i was told (By customer care) to submit cheque amount rs.1275 along with document, and i had submitted with doc.
Then i received a phone from igl head office to to convert same cheque into canceled cheque as having offer period and no charges required for installation, and i did it.
Now when i am asking to share week the installation, response is coming as "as per our record your payment is not updated at our portal"

I can see there is big differences in communication between head office agent and customer care agent communications (Even customer care agents are not in sync, everybody giving different info whenever i am calling for support)

Please support here and let me know week of the installation.

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E

Endrakesh Singh

from Noida, Uttar Pradesh

Jan 12, 2019

Still waiting for reply.

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Address: 110021

Website: www.Indraprastha gas Ltd.;

Sir/ madam,
Please temporarily disconnect gas supply of bp no. [protected] in the name of kasturi lal mehra huf at the following address: —
C-5, 2nd floor, back portion,
Anand niketan, new delhi 110021
The connection is not in use for quite some time but minimum charges are being levied. An early action is requested
Thanks,
Kasturi lal mehra

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S

Sanjeevdatta

Dec 3, 2022

Dear Sir/ Madam,
Please temporarily disconnect gas supply of bp no. [protected] in the name of Sanjeev Datta at the following address: —
187, Pocket E, Sarita Vihar, New Delhi - 110076
The connection is not in use since 27 Oct 2022, but minimum charges are being levied. An early action by you is requested.

Thanks,
Sanjeev Datta

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Address: 110035

I have been following up with the igl helpline numerous times but nothing happened.in aug my cheque got passed and after that nothing has happened.
Igl dedline is 90 days but it has been more than 5 motnhs. Still installayion pending.
Also called project engineer and he also not responds. Kindly help me out. If ig cannot do it should come in upfront and say it rather than making customer frustrate.
My bp no is [protected] and contact no is [protected]

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Address: Ghaziabad, Uttar Pradesh, 201017

My bp no - [protected]. After payment no body come here for installation, i had received a mail from igl on 1-11-18 that all formalities done from my end i did lots of call on customer care and also did so many reminder call to agents, but still not getting any response from your end, no one come for installation they are say call to another agent. Take it on prior bases.

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Jan 15, 2019

Updated by Kavita Ji Singh i had posted a complaint on 3rd of January, still no one has come for installation.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I am complaining against bill received in december 2018. Bill shows wrong meter reading by igl, though the executive came twice to take reading and photo of the meter reading was sent through whatsapp on 23.12.2018. Meter reading on 23.12.2018 is 210, 913 whereas in the bill it shows 216, 864 on 14.12.2018, which is wrong and bill wrongly calculated.

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H

Harish Oberoi

from Delhi, Delhi

Jan 7, 2019

Dear sir,

I want to bill by mail my mail i.d. [protected]@g.mail.comand BPO No.[protected] last six months i have not received any bill from your office.kindly send the bill by my mail i.d.

Thanking you,

Harish Oberoi

Harish Oberoi's reply, Dec 31, 2018

[email protected]

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I paid bill sum of rs 6613.87 on 13th oct 2018. Again igl demands rs 2670.24 when ever the premises was closed since august. My total reading is 635.051, snap of meter already sent, since meter was installed 3 years back. We never received the bill. I requeste to authorities please send details bills on my email address.
[protected]@gmail.com.
Bp no. [protected].
Regards
Bhagwat singh,
C-1704 angel murcary,
Ahinsha khand ii
Indirapuram ghaziabad up.

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