Indraprastha Gas Limited [IGL] Complaints & Reviews

Address: 110096

I applied for a new connection on 12.11.2017 and I was issued a BP Number on 25.11.2017 but the gas is not installed yet.
I called on customer care on 29.03.2018, 06.04.2018, 02.05.2018 and 14.05.2018 but No positive response is given to me.

Now I want to know how much more time you required to install my connection or I should go to consumer courts?

Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110088

Website: igl png

We had submitted the 1000 rs fees, 2 times but the igl png connection had not beeen set-up in our house. And i had also submitted the cheques to mr. Vikash jha on date 28/1/18 and mr. Ganesh on 20/4 but they are not doing anything about this matter.

Qtr.22, type 2, kasturba institute of technology, residential complex, pitamura, delhi-88

Phone no.[protected], [protected]

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Address: Rewari, Haryana, 123401

Website: www.iglonline.net

I went to cng pump paradise filling station on may 14, 2018, i was standing here for 2 hours on the line. It is big feeling station, my vehicle was burning in power
The reason for not filling the gas was due to the absence of light. The absence of generator is surprising, if they are not made to a generator, then what will the cng pump do?
Please take strong action against them so that never a customer has to face such a problem.
Regards
Sudhir kumar
[protected]

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I

imvinaytiwari

from Delhi, Delhi

May 15, 2018

I have appliead before 4 month for new connection for PNG, they have installed the meter aLSO ON 22ND OF APRIL BUT TILL DATE THEY ARE SUPPLYING THE GAS. AND I HAVE TRY TO CONNECT HIM MANY TIME BUT THERE IS NO RESPONSE.
regards,
Vinay tiwari
[protected]

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Address: 110077

I have booked domestic png connection vide bp no. [protected] and deposited the amount. Meter was installed in the last week of march-2018. But till date this connection is not activated yet. I have lodged the same in customer care vide lead no. [protected] on 7th of may-2018. But still all in vain. It seems a very poor response by the company. Even those applied later on in the same floor connection is activated more than two weeks.

Kindly confirm the status...

Harsh raj singh,
Address; d-28, fourth floor, sector-8 dwarka, new delhi...

Contact no. [protected]

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galiyara

from Bhubaneshwar, Odisha

May 16, 2018

still no action taken

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Address: New Delhi, Delhi, 110024

Dear sir,
Feasibility check was conducted and passed on 2/2/18. Cheque no-012575 in favour of indraprastha gas limited, dated 12/4/18 for rs 6000, has already been cleared on 21/4/18. I was assured of getting the connection installed within 15 days from the date of clearance of the check by the office, r. K puram.
Kindly take note of the text and do needful the earliest.
Regards
Y. R acharya
Advocate

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Address: New Delhi, Delhi, 110085

Website: IGL ...for png connection

Your bp no. [protected] pertaining to png connection
Worst department, customer care is misguided me and gave new statement every time i try to contact. Bp no generated on 7/4/18
As per telephonic guidelines...
Documents sent by courier and received as told by cc.. Than cheque of rs 1275 / in f/o igl deposited at cng outlet of model town, delhi sbi hindu rao hospital branch -26/4/2018, cheque no 547196.
Now when i call them they disconnect my call as soon as i tell them my bp no.
On my strict behavior and threatening to complaint cc transfer my call to some mr praveen supervisor. I don't know if he is also fake???
I came to that now my cheque is not tracable and giving different statement every time to stop it.
Now saying after receiving payment they need 90 days to install. Time since bp no generation till payment will not be counted anywhere. Now they have lost my cheque

Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.

May 12, 2018

Updated by amitaanurag as Resolved

Your BP No. [protected] pertaining to PNG connection
Worst department, customer care is misguided me and gave new statement every time I try to contact. BP no generated on 7/4/18
As per telephonic guidelines...
Documents sent by courier and received as told by CC.. than cheque of rs 1275 / in f/o IGL deposited at CNG outlet of model Town, delhi SBI Hindu rao hospital branch -26/4/2018, cheque no 547196.
Now when I Call them they disconnect my call as soon as I tell them my BP no.
On my strict behavior and threatening to complaint CC transfer my call to some MR Praveen supervisor. I don't know if he is also fake???
I came to that Now my cheque is not tracable and giving different statement every time to stop it .
Now saying after receiving payment they need 90 days to install . Time since BP no generation till payment will not be counted anywhere. Now they have lost my cheque

May 17, 2018

Updated by amitaanurag Dropped my cheque and documents at following address second time after advise from customer care executive on 25 April 2018.
Iglhatarsaal Near Chhatarsaal Stadium, Delhi, Model Town, Model Town, Delhi-110033
[protected]
Even After 22 days my cheque did not received by IGL departure as per information . My BP no generated on 7 April 2018.
Most irritating and irresponsible behavior from IGL customere care and IGL department.
Even after multiple calls and emails and request s nothing has been done to solve this mystery of misplacing cheque and what options left for me??
When ever I try to contact at IGL or customercare, they disconnect the call as soon as I tell my issue by saying that they will call me back in 5 min. But nothing is done.
My cheque still missing. I have to lodge FIR against IGL and above mentioned IGL outlet .

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Address: New Delhi, Delhi, 110034

There is no supply since 18 hrs at our house. I complained at igl for the same. They visited but no solution was there. Today again they visited at 10:15 am just checked and went back as if everyone is just killing their time. No solution & went back without informing. Now no one is responding back on their helpline number. We are in a big trouble due to no gas supply. Kindly resolve it as soon as possible

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Dear sir,

My bp no. Is [protected]. While doing payment through netbanking i received two options 1. Igl & 2. Igl - (Payment only). I opted for igl - payment only option. I paid my bill of rs. 754.00 on 03/05/2018 through net banking favoring igl - (Payment only) but i am still getting "your payment is due" message from igl. The above said amount is debited from my accounts.

You are requested to either send "payment received" message or refund that money so that it can be paid again to igl instead of igl-payment only.
With regards,
101, tilak khand, giri, nagar,
Kalkaji, new delhi-19.

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V

Vikash270710

from Basi, Punjab

May 11, 2018

BP [protected]. Payment made on Dec 2017 and meter installation is yet pending.

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Sir/ma'am, this is humble request to get a temporary disconnection of b. P. No. [protected] in favor of ashok agarwal with the following address:
C-7/141, sector-7, rohini, new delhi-110085. This connection is not in use for the last 2.5 years but the payable amount is multiplying on a daily basis. Please work upon it as soon as possible.

Thank you

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I ram chander gosainwal r/o 30/2ashok nagar, front side, second flloor deposited rs 1275 in august 2017 for connection. My amount is not refunded and i understand your staff member have cheated me. Kindly investigate the matter on priority basis. My sb a/c no. [protected] with bank of baroda tilak nagar branch & ifsc is barb0tildel.
Kindly refund my hard earned money urgently i am retired person.
Yours expeditious action is solicited
[protected]@gmail.com
[protected]

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S

Somdutt upadhyay

from Delhi, Delhi

May 2, 2018

Cng station not open 4am 6:15am all Delhi

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D

DINESHKUMARADV

from Delhi, Delhi

May 7, 2018

Dear Sir,
I am regular customer of CNG and refil my car tank at your company CNG Station at Muradnagar Distt Ghaziabad (UP) and regular feel there is no available drinking water to all customers in summer season tempreture is 44 degree. kindly look into the mater.

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Hi

I am saurabh jain with mobile number ([protected], [protected]), residing at below address.

Palm olampia
Flat no-12, tower no-7
Plot no-gh02, sector 16 c.
Greater noida west
Near gaur city 1
Gautam budh district
U. P. 201308.

Had applied for igl connection. A team had come and residents had applied for the connection. Few received confirmation, but till date i did not receive any confirmation nor bp number..

I had paid rs 1275/- via cheque 402777 (Citi bank) in favour of igl dated 6/12/2017 and same has been deducted on 18/1/2018 at delhi igl idfc.

Request you to look and help.

Till date no communication received on mobile or email.

My email id is : â€”
[protected]@yahoo.com

Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.

May 31, 2018

Updated by saujain6 Any updates, As Installation process has started in my society. Please help me know whom to contact in such case.

SAURABH JAIN [protected], [protected].

May 31, 2018

Updated by saujain6 I asked one of the person who are installing IGL in our society .. He suggested to Contact
C3 Quantam Building Sector-3 Noida in IGL office at first floor. But they did not provide any specific person to contact or phone number to be called.

Its really sad ... that Now the individual has to follow for the connection where is its a mistake at part of IGL.

SAURABH

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S

saujain6

from Gurgaon, Haryana

May 14, 2018

Hi
Any updates? Pls suggest the path to know my BP number as cheque is clear.
Also IGL work --installation of pipes is in progress in my society.
Please let me know whom to contact ?

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Address: Ghaziabad, Uttar Pradesh, 201206

Website: www.iglonline.net

Dear sir,
I would like to say that i am the regular cusomer of cng and regular refil my car's cng tank at your company cng station muradnagar, distt-ghaziabad up-201206 (Near hanuman mandir delhi-meerut road) but i always notice the there is not available of drinking water and other public utility services to customer. Kindly look in the matter.

Thanking you

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My bp no. Is [protected]. For the last three months, billing is done on avarage as your meter reader may have called when our flet was locked reading sent online was not accounted for may be due to our incorrect submission. We are only two persons of advanced age and had requesteq that we be informed a day or two in advance of the visit. An official on phone agreed but this did not happen.
Kindly apply corrective to relieve we senior citizens of this hanging matter

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Address: New Delhi, Delhi, 110024

Hi team,
My name is jasbir singh Bhatia and my address c 216/217 2nd floor Lajpat Nagar 1st new Delhi- 110024
Bp no is [protected]
I have applied a new connection on 7th dec 2017 and paid 6000 rs for the same but till the date 25th april 2018 i have no igl gas at my home just they have only istalled pipe line and meter but not digging from the down..they r saying we can not arrange the labour for a single connections...i m keep calling to the area department and their seniors but not getting response from them.

I m really frustrated and disappointed from this kind of service..pls plss do the needfull.

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N

Neelakandan N.V

from Noida, Uttar Pradesh

May 3, 2018

Upon opening the IGL site, there appears the warning that the site is not safe and vital information like card, password information could be stolen.

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Address: 110049

Dear Sir,

I Ajay Kawatra R/o 202/B-1, first floor, Gautam Nagar. Recentliy IGL Pipeline is completed in our Area, The contractor have dig the road in front of our main Gate after pipe installation they have not remove derbies in front of our main gate that create lot of problem in entry & exit of our vehicles.

We have requested so many time to contractor for this problem., But there is no action has been taken so for,

So you requested to do the need full & Kindly take the action to resolve the problem.

Thanks

Ajay Kawatra

Tel: [protected]

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Address: New Delhi, Delhi

I am a senior government officer retired as at the level of additional secretary. We asked igl to get us the expert advise as to whether the meter was too close to the kitchen chimney or else it should be shifted. (Ticket no [protected] dt 18/4/2018.) the persons sent to us were not the right ones. Being from field labour, they neither behaved cordially nor were fit enough to advise us.
Though later your supervisor mr rajat personally came, yet, i decided to bring to the knowledge of igl that they should give importance to placing the right persons for public dealing or else the good name of igl shall deteriorate.
We hope igl shall post cordial,, polite and educated persons for public dealing quite like other agencies like vodafone, airtel, bses etc

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Address: New Delhi, Delhi, 110049

We have applied for an igl connection. Payment was made on 5/10/2017 and the cheque has been encashed. Bp number given to me was[protected]. After frequent reminders another bp number was alloted.[protected]
How ever after encashing the cheque iglhas convienently forgotten to provide any service. We have sent frequent enquiries and the customer care sends a message they are looking in to it. How ever no action hss been taken so far.
There also seems no means to get in touch with the concerned authorities.

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Address: 201301

Refer your sms dated 23/04/2018 regarding submission of meter reading in 4 easy steps.
In this context, i'm to say that i'm an old man living alone. I don't know how to use a smartphone. As such, i won't be able to submit the meter reading as suggested.
Please send your man for the meter reading as usual.

Nalinaksha mutsuddi,
C - 51, sector - 21, jalvayu vihar, noida 201301.

B. P. No. [protected]

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Address: Ghaziabad, Uttar Pradesh, 201005

Website: www.igl.com

Dear sirs,
My request dated 29 mar 2018 for restoration of png connection which was temporarily disconnected for the maintenace of my house at my address rh 29, sector-2, rajendra nagar, sahibabad, ghaziabad, 201005 has not yet been completed. It is already 23 days past by now where as i was assured that work will be completed within 13 days.
I request help from your good office. I am woman running after igl customer care thru phone and emails.
Kindly help. I will be grateful.
Kind regards
Mrs vandana kandpal
Bp no [protected]
Mob # [protected], email:

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Address: Ghaziabad, Uttar Pradesh, 201002

Dear sir/mam
I was take a new igl connection yesterday in 3.30 pm but in 8.30 pm the meter was not working and the same time i was note down the complaint in igl but till now no response. Please help me urgent basis my gas meter is not working so we are unable to making food and we have two small baby girl and this is the very bed impression from igl
Please take a action urgent basis.

B. P no. [protected]
Amit tyagi
Sf-2 second floor plot no 43
Avantika extension phase ii
Ghaziabad
Mobile no. [protected]

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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Indraprastha Gas Limited [IGL] reviews & complaints page 63

pending new connection

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connection of igl had not been installed (png)

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gas not feeling

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new png supply yet not installed even more than three month bp no. 4000609963

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delay : png connection bt no.4000603277 date:12/4/18

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no response and cheque misplaced / incomplete/ misleading customers

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no supply since 18 hrs

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bill paid to igl-payment portal.

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request for temporary disconnection

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booking amt rs 1275 not refunded

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cheque 402777 deducted for new connection but no bp number provided

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non available drinking water

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png

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nobody is responding while connecting from the down

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removal of debris after igl pipeline completed

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public dealing

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payment made for an igl connection. no connection installed.

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submission of meter reading

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png home connection bp no 7000027243, ticket no 9901211305 dated 29 mar 2018 for temporary disconnection restoration not yet completed.

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meter problem

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