Indraprastha Gas Limited [IGL] Complaints & Reviews

Your bp no. [protected] pertaining to png connection
Worst department, customer care is misguided me and gave new statement every time i try to contact. Bp no generated on 7/4/18
As per telephonic guidelines...
Documents sent by courier and received as told by cc.. Than cheque of rs 1275 / in f/o igl deposited at cng outlet of model town, delhi sbi hindu rao hospital branch -26/4/2018, cheque no 547196.
Now when i call them they disconnect my call as soon as i tell them my bp no.
On my strict behavior and threatening to complaint cc transfer my call to some mr praveen supervisor. I don't know if he is also fake???
I came to that now my cheque is not tracable and giving different statement every time to stop it.
Now saying after receiving payment they need 90 days to install. Time since bp no generation till payment will not be counted anywhere. Now they have lost my cheque

There is no supply since 18 hrs at our house. I complained at igl for the same. They visited but no solution was there. Today again they visited at 10:15 am just checked and went back as if everyone is just killing their time. No solution & went back without informing. Now no one is responding back on their helpline number. We are in a big trouble due to no gas supply. Kindly resolve it as soon as possible

Dear sir,

My bp no. Is [protected]. While doing payment through netbanking i received two options 1. Igl & 2. Igl - (Payment only). I opted for igl - payment only option. I paid my bill of rs. 754.00 on 03/05/2018 through net banking favoring igl - (Payment only) but i am still getting "your payment is due" message from igl. The above said amount is debited from my accounts.

You are requested to either send "payment received" message or refund that money so that it can be paid again to igl instead of igl-payment only.
With regards,
101, tilak khand, giri, nagar,
Kalkaji, new delhi-19.

Sir/ma'am, this is humble request to get a temporary disconnection of b. P. No. [protected] in favor of ashok agarwal with the following address:
C-7/141, sector-7, rohini, new delhi-110085. This connection is not in use for the last 2.5 years but the payable amount is multiplying on a daily basis. Please work upon it as soon as possible.

Thank you

I ram chander gosainwal r/o 30/2ashok nagar, front side, second flloor deposited rs 1275 in august 2017 for connection. My amount is not refunded and i understand your staff member have cheated me. Kindly investigate the matter on priority basis. My sb a/c no. [protected] with bank of baroda tilak nagar branch & ifsc is barb0tildel.
Kindly refund my hard earned money urgently i am retired person.
Yours expeditious action is solicited
[protected]@gmail.com
[protected]

Hi

I am saurabh jain with mobile number ([protected], [protected]), residing at below address.

Palm olampia
Flat no-12, tower no-7
Plot no-gh02, sector 16 c.
Greater noida west
Near gaur city 1
Gautam budh district
U. P. 201308.

Had applied for igl connection. A team had come and residents had applied for the connection. Few received confirmation, but till date i did not receive any confirmation nor bp number..

I had paid rs 1275/- via cheque 402777 (Citi bank) in favour of igl dated 6/12/2017 and same has been deducted on 18/1/2018 at delhi igl idfc.

Request you to look and help.

Till date no communication received on mobile or email.

My email id is : —
[protected]@yahoo.com

Dear sir,
I would like to say that i am the regular cusomer of cng and regular refil my car's cng tank at your company cng station muradnagar, distt-ghaziabad up-201206 (Near hanuman mandir delhi-meerut road) but i always notice the there is not available of drinking water and other public utility services to customer. Kindly look in the matter.

Thanking you

My bp no. Is [protected]. For the last three months, billing is done on avarage as your meter reader may have called when our flet was locked reading sent online was not accounted for may be due to our incorrect submission. We are only two persons of advanced age and had requesteq that we be informed a day or two in advance of the visit. An official on phone agreed but this did not happen.
Kindly apply corrective to relieve we senior citizens of this hanging matter

Hi team,
My name is jasbir singh Bhatia and my address c 216/217 2nd floor Lajpat Nagar 1st new Delhi- 110024
Bp no is [protected]
I have applied a new connection on 7th dec 2017 and paid 6000 rs for the same but till the date 25th april 2018 i have no igl gas at my home just they have only istalled pipe line and meter but not digging from the down..they r saying we can not arrange the labour for a single connections...i m keep calling to the area department and their seniors but not getting response from them.

I m really frustrated and disappointed from this kind of service..pls plss do the needfull.

Dear Sir,

I Ajay Kawatra R/o 202/B-1, first floor, Gautam Nagar. Recentliy IGL Pipeline is completed in our Area, The contractor have dig the road in front of our main Gate after pipe installation they have not remove derbies in front of our main gate that create lot of problem in entry & exit of our vehicles.

We have requested so many time to contractor for this problem., But there is no action has been taken so for,

So you requested to do the need full & Kindly take the action to resolve the problem.

Thanks

Ajay Kawatra

Tel: [protected]

I am a senior government officer retired as at the level of additional secretary. We asked igl to get us the expert advise as to whether the meter was too close to the kitchen chimney or else it should be shifted. (Ticket no [protected] dt 18/4/2018.) the persons sent to us were not the right ones. Being from field labour, they neither behaved cordially nor were fit enough to advise us.
Though later your supervisor mr rajat personally came, yet, i decided to bring to the knowledge of igl that they should give importance to placing the right persons for public dealing or else the good name of igl shall deteriorate.
We hope igl shall post cordial,, polite and educated persons for public dealing quite like other agencies like vodafone, airtel, bses etc

We have applied for an igl connection. Payment was made on 5/10/2017 and the cheque has been encashed. Bp number given to me was[protected]. After frequent reminders another bp number was alloted.[protected]
How ever after encashing the cheque iglhas convienently forgotten to provide any service. We have sent frequent enquiries and the customer care sends a message they are looking in to it. How ever no action hss been taken so far.
There also seems no means to get in touch with the concerned authorities.

Refer your sms dated 23/04/2018 regarding submission of meter reading in 4 easy steps.
In this context, i'm to say that i'm an old man living alone. I don't know how to use a smartphone. As such, i won't be able to submit the meter reading as suggested.
Please send your man for the meter reading as usual.

Nalinaksha mutsuddi,
C - 51, sector - 21, jalvayu vihar, noida 201301.

B. P. No. [protected]

Dear sirs,
My request dated 29 mar 2018 for restoration of png connection which was temporarily disconnected for the maintenace of my house at my address rh 29, sector-2, rajendra nagar, sahibabad, ghaziabad, 201005 has not yet been completed. It is already 23 days past by now where as i was assured that work will be completed within 13 days.
I request help from your good office. I am woman running after igl customer care thru phone and emails.
Kindly help. I will be grateful.
Kind regards
Mrs vandana kandpal
Bp no [protected]
Mob # [protected], email:

Dear sir/mam
I was take a new igl connection yesterday in 3.30 pm but in 8.30 pm the meter was not working and the same time i was note down the complaint in igl but till now no response. Please help me urgent basis my gas meter is not working so we are unable to making food and we have two small baby girl and this is the very bed impression from igl
Please take a action urgent basis.

B. P no. [protected]
Amit tyagi
Sf-2 second floor plot no 43
Avantika extension phase ii
Ghaziabad
Mobile no. [protected]

One no igl connection exiting vide business partner no:[protected] in my office. You are requested pl update the contact and e-mail as under.
Phone no:[protected], [protected],[protected]Fax)
E-mail id:[protected]@gmail.com
You are also requested pl arrange on line payment and provide the necessary link.
Thanks
Secretary
Consumer grievance redressal forum

I made an online inquiry on igl site about my bill and surprised to note that a bill of rs.4144.38 is raised on me (Bp no.[protected]). On further inquiry from company's customer care official i came to know that this comprises of rs. 3250.00 towards cost of 10 mtrs of gi pipe, rs. 312.09 towards old outstanding, rs. 6.24 towards late payment charges besides other charges like inspection, consumption etc.

Sir, on my request, said connection was temporarily disconnected on 07.09.2016 and again restored on 07.03.2018. At the time of disconnection 20.00 mtrs of gi pipe was dismantled and was deposited with igl (Ticket no. [protected] - td (R) with device removal dated 07.09.2016, copy attached). Mtr reading at that time was 773.328.

Now as per igl re connection note 10 mtrs of pipe was installed on 07.03, 2018. (Copy attached)

I failed to understand, how can igl charge rs 3250.00 for 10 mtrs of pipe when 20 mtrs of my pipe is already deposited with igl.? Actually igl should pay me the cost of balance 10 mtrs of pipe.

Besides this, i failed to understand the reasons of raising a bill of rs. 312.09 vide invoice number.[protected] dated 01.03.2018 wherein billing period is shown as 22.10.2017 to 20.12.2017. When my connection is restored on 07.03.2018? A detailed mail was sent to igl by me on 13.03.2018, reply of which is still awaited.

It is a matter of concern that instead of resolving the issues igl is raising wrong bills which cause me lot of mantle agony. This is total harassment, nothing else.

I once again request igl to please withdraw/cancel/ reverse the wrong charges immediately. And resend me the revised bill.

Outstanding bill issue - bp no.[protected] - balwant singh - previous bill of rs.2315/- already paid off on 18th mar 2018; now the previous bill still unaccounted and another bill of 2450/- is generated which was last week for rs.2400/-!!! My calls remained unanswered... I wont pay any bill unless your records are reconciled and you give me a call/resolve this impending issue - update may be given at cell#[protected] or [protected] and email: [protected]@gmail.com

My bp no. Is [protected]. I have tried my level best to contact on your customer care numbers as well as on whatsapp no, [protected] for payment. I send a photo of the present reading i. E. 00043.72 on the said whatsapp number on 07 apr 18 but no response has been received so far. I request them that i am going to see my children and will not be available for the next few months. You are requested to generate the bill accordingly before i go to my children by 25 apr 18.

Bp no. [protected]
Bharat kumar chadda
B/g-12, gaur homes, govindpuram
Ghaziabad-201013
Phone (M) - [protected]

We requested for restoration of aforesaid connection which was closed due to repair work. Igl employees assured that same would be restored in six days
But same is not being done. On enquiry the concerned official has postponed the matter for uncertain period with the remarks that he has pending requests of previous month and our request will be attended afterwards. We are facing a lot of trouble in cooking of meal as we have no lpg connection. Whether we are supposed to get our work by offering bribe when the igl has no citizen charter to follow. Kindly look into it.