Indraprastha Gas Limited [IGL] Complaints & Reviews

Dear sir,
My customer id is[protected], gl representative is not come to my home for collect the meter reading and bill is not sent to my home or my register email id. So i can't verified my bill and reading detail.
My requested to you please send the actual bill and reading so i can survive your service. Otherwise it is tough for me to continue your service
Hope you take it serious and consider my complain

Sir,
This is to state that i am residing at flat no 404, plot no. 11, orchid valley, sector-19b, dwarka, new delhi. I was given connection of png in the year 2017. At the time of installation of meter, i specifically requested the engineer to install the meter in my balcony, but was refused by him on the condition of security & policy of igl. I requested him/engineer that i can bear the expenses, but was refused straightway. Now i have noticed that in another flat of same type i. E. 4 bed room of the same society the meter has been installed at the balcony. This is a double standard of the same company. Either the engineers have been paid some money or else the meter should not be installed in the balcony area. Please send your representative to look into the matter. Contact number is [protected]

I have filled the form on 23/02/2018 for the fresh connection of igl png supply at my house bungalow no. 5a, tilak bridge railway colony, near pragati maidan metro station, new delhi 110001. Applicant name sangrah maurya & made the payment of rs. 1000/- by cheque no. 007844 dated 23/02/2018 drawn on dena bank to your executive mr. Rajinder. I have given the allotment letter as address proof on same day and copy of photo id on 25/02/2018.
At the time of applying for new connection, i have been told that it will take 10-15 days. It's more than one and half months but till date non of your executive visited nor we have received any call from your side.
We are unable to get through your customer care number. They keep on hold.
Kindly look into the matter & do the needful.
Hoping for promt reply & action.
Thanks

I have tested with 2 burners on and observed that meter is running very fast and i have also got the same checked through igl official who installed the connection and as per them also it is running fast in comparison to other residents. Plz do the needful on priority and change the meter.
Best regards
Rohit sethi
Gayatri 1963
Mahagunpuram ph2
Bp num [protected]

This is to inform that I received a bill in April 2018 for Bp# [protected] for 676.00 for a one month. The reader never visited our place to take the reading and dont know feom where he calculated this amount. Appreciate if someone can look into this problem where users are been fooled by incorrect billing. I am working in a govt profile and can approach PMO directly if no action taken against this. Inform with some positive action.

We have applied for new connection at our residence in F-14 Blk, Plot No. 3, 2nd FLOOR, Rohini Sector 15 about 120 days back along with payment of Rs. 6000.00 .We were even allotted B.P. No.[protected] and also site survey report was O.K., but inspite of that till date connection not installed. Called up many times to concerned area executives, but in vain.

Dear sir i m resident of 6a/i wea karol bagh new delhi-5 basement. Igl peopel did digging work at corner of my building. After pipeline, remaining mud not lifted since last one month, creating traffic jam, dusty invironment at 6a/1 w e a karol bagh. I request you to kindly do need full at earlist possible. Other road side r also digged. All hole must imme.. Be cosed

We r not receiving the bill from igl one day our the gas supply gets cut without any written notice ...it’s been more than 24 hrs and still there is no reply from them and if we call the customer care they don’t pick up the phone ...we went to their office last night, the person there says until we receive an email from the company we can not join the connect and the other guy says u have to pay 3000 fine as the marketing dept has cut ur connection about which there is no detail in the bill .My kids had school in the morning and me and my husband had to go to office without food ...this is not done

Reference bp no. - [protected].
1. I had applied for a new png connection on 09 jan 2018. The cheque was forwarded by the agency at greater noida for clearing on 27 jan 2018 and was debited form my account on 16 feb 2018.

Despite repeated reminders at the local complaint centre at greater noida, and assurances from the concerned engineers, the connection has not been installed till date i. E. 05 apr 2018.

This is causing undue inconvenience and disrupting my routine work activity.

It is requested that the contact details of the person dealing with the installation and probable dates (More precise) may be intimated so that someone can be made available at the residence to attend to the engineers when they come for fitment.

I don't understand what kind of social responsibility they practice. The day these people came to dig our area, they ended up breaking a few people's pipe lines and a sewage line. When we asked the workers, they said they made things okay by stuffing the sewage line with cloth. That very day, when we filled our djb water, we got sewage mixed in it. We stopped filling water for a day or two, but after that again when we did we got sewage water. Unfortunately, even after having an ro i couldn't avoid using the water as it was in the shower and also used to wash dishes. Now i have hepatitis!!! Who is responsible for my pain??? My hospital bill??? My lost days of work??? And no one has a bloody response as to the permanent solution for this. Who is responsible???

Sir,
I have applied for the png connection in aug 2017 and submitted cheque of ₹ 1275 along with form. I was apprised that the png connection will be given within 3 months after payment received by the company.

Two more occupants of this building have also applied for the connection. Three times the igl representatives have visited to check the position of kitchens and feasibility of routing pipeline fittings in last 8 months. All the times the rep have been apprised that fitting work can only been done on mondays as the 3rd floor occupants are businessman and available at home only on monday.

It is surprising that leave the connection even fitting has not been done so far in 8 months. I don't know why the company rep tell the period if they know this can not be done in that given time.

We hope with your help and intervention we the occupants o[censored] 34 1st, 2nd and 3rd floor may get the png connection at earliest.

Thanking you

Your sincerely,
Bhisham kumar oberai

Hi all

I have applied for igl connection in july 2017, payment has been deducted from my account, bp no. Is already generated [protected], but still no connection has been installed at my site. (H. No 94, 3rd floor block a pocket 4, rohini sector 4, near nagar nigam prathmik bal vidhyalaya

However nearby houses have igl connection.

I have lodged multiple complaint in customer care but i always heard repetitive reply that they are forwarding my complaint to next level and i will get the solution in next few days, but don't know where they are forwarding my complaint as my issue is still pending

Request you to please initiate the action and do the needful at earliest

Thanks & regard

Satish kumar

[protected]

I am sanjay sharma residents of 39/20 ground floor old rajinder nagar. We have applied new igl connection bp. No.[protected] on dated[protected]. You have assured that within a month or so connection will be start.
Still work is on progress. My pipe lines are not connected properly. As we are leaving in builder floor i am on ground floor. Connection to my kitchen come through come from back line street to roof and then my floor. The pipe line taken on the roof without discussing the third floor roof right owner because of that he is angry and objectioning on the root of pipe line.
We have discuss with your installation team regarding the same but no one is understanding and changing the root of pipe line as per root guided by third floor owner. We have discuss with your installation team regarding the same two to three time, they agreed that root is feasible but not changing the line and providing the connection.
We are in great delima that when this work will be over in our building once they left the site then who will bear the cost of pipeline work.
So, i have request you kindly reroot the pipe line as per third floor roofwright person and give us connection as they have given to other residents.

Brought to your information that your website is very much customer un-friendly. I have been trying since yesterday to pay my bill online. I am unable to do so despite advice taken from your customer care helpline.
I can not find 'insta payment' any where. Similar complaints are piling up and no one seems to be sorting them out.
What is the use of this website which does not help the customers. We pay all bills to other agencies without any problem. Why has your website changed its details???

My name is ashirwad agarwal. My flat number f-1301 is in golden palms, sector 168, noida. Currently my sister lives in flat with her family. I had applied for png gas connection for my flat 4 months ago but no action yet taken. Last week on 27/03/2018 the service engineer came in. He demanded ₹ 6000/-. When my sister asked the reason for asking ₹ 6000. He said that if you will give ₹ 6000/- then only we will install connection. When she refunding to give bribe of ₹ 6000/- then he went out and said i will not install the connection. We have already inform to mr. Dhirendra tyagi (Site manager) about him but he has taken no interest
I would like to ask you whether your service engineers behave this way with women, please take appropriate action against him and install my png connection with in two days., otherwise we will complaint on p. G portal and real estate development authority.

Thanks and regards
Ashirwad agarwal
Mo.[protected]

I'd gone for filling cng in my car at igl cng pump situated at pvc market, tikri kalan, new delhi. Then after filling cng, i asked technician durgesh kumar for air as there was no air in my car's tyres. So they replied that there is no air provided on our pump and start misbehaving with me and told me that they will not fill cng in my car from next time and start beating me as i asked them for air. Please take necessary action against them.

Sir,

My father a senior citizen was using ur png connection-[protected]

@ F-25/93, sector# 3, ROHINI n delhi.

Due to ill health n old age, my parents went to Gauhati to live

with their daughters in 2010. Since then the house is locked n png not used

and ur meter reader could not take the readings. So auto avg readings were

increased to Rs 9073/66 by u.

V have paid inflated bills till the year 2012 though the gas was not used.

Both my parents expired in 2014.

Present meter reading is 159.017

whereas ur last bill shows reading as 677.100. So v have paid u excess amount .

pl correct ur bill as per reading 159.017 .

(I enclose herewith the picture of the meter reading)

Thanking u,

M THASSU D/O- LATE DR D N MATTOO.-

Sir/madam, i would like to inform that i was out of station w. E. F 22.11.2017 till 15.02.2018 and gas consumption for this period was zero as it was absolutely un-utilized. However the invoice no.[protected] dated 19.03.2018 againnst bp no. [protected] for the billing period 21.12.2017 to 28.02.2018 shows consumption charges of 866.25 for a net payment of rs. 794.69 which does not seem to be justified as the gas utilisation was only for 13 days i. E from 15.02.18 to 28.02.2012.
In view of it, it is requested to look into the matter and adjust the over payment made by me in the future bill.

Hiram lal razdan
Mobile no. [protected]
Attached. No. 18, type iii
R. K. Pyramid, sector-1,
New delhi-110022

Bahut hi ganda or miss behave kiya customer ke sath puchne par dada giri dikhai kita customer ka koi right nhi hai ya jo log contact par cng station par rakhe hue hai unki koi id nhi hai agar koi employee kisi customer ke sath koi gandi harkat kar deta hai to usko kaise identity karenge or ye kiye kahna hai ke bol do jisse hamare malik khudh sambhal lenge iska matlab ye blog kuch bhi kar sakte hai customer ke sath or wo kuch bhi nhi kar sakta koi dada giri hai kiya aapko cng pump as a dealer ke behalf pr diya hai na ki malik ke tor par ye bahut hi sharmnak or wahiyat tarika hai cng pump ke workers ka unko nhi pata ke unke samne kon ha jab ek bada insan is dour se gujarta hai tab pata chalta hai ke aam insaan kaisa feel or fase karta hoga ye takiya hai hai pur cng pump ka jahan kuch bhi ho jaye lekin gill sahab ke staff ko koi jarurat nhi hai customer ko inform karne ki chahe wo horen bajaye ya manager ke room may jaye wo to ek badmash ki tarah seal karta hai jiska mere pass saboot hai or nakar bhi nhi sakta. Mers bahut hi ganda experience raha hai is pump ja or iska naam bhi mai aapko send kar raha hu jis honsle se wahan ke incharge ne bola or baat ki wahi se lagta ha in ka kuch nhi hone wala pump incharge ka naam h munesh kumar or pump owner h gill sshab

My bp no. [protected]. I have not received any bill during the period. I got message through my registered mobile number regarding the payment of rs.646.69 due no 27/03/2018. I have already given the bank details and the demand amount is not forwarded to my bank for payment. Please forward the same to my bank on urgent basis to enable to make payment.