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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Updated: Jun 2, 2026

Complaints 1772

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181

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1591

So far, so good. Indraprastha Gas Limited [IGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indraprastha Gas Limited [IGL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Indraprastha Gas Limited [IGL]

Indraprastha Gas Limited [IGL] reviews & complaints page 70

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Address: New Delhi, Delhi, 110058

I have requested number of times for installation of connection which was disconnected in oct 2016 for reconstruction.
Service request no [protected]
Service request no [protected]
Service request no [protected]

No positive visit has been made so far. Last week someone called and confirmed to start the installation by calling on his number. Now after following up on his phone since last 3 days we are just getting message that person is busy on another request will come to install.

This is really worst service i have seen. Igl customer care is completely useless they dont hear customer and on each call they can only do one thing open a request and then close it without any confirmation from customer by themself

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

Dear sir,

I am residence of d 127, omicron 3rd, greater noida. Gas pipe line has been laid 3 months back but till date after number of calls on [protected] every time commitment is given for next day and like this more than 15 days has been passed away.

My bp no. Is 17502410

It is requested to kindly do the needful.

Regards,
Amit jain

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Address: New Delhi, Delhi, 110091

Dear sir/ma'am
This is to inform you that i have applied for the new igl connection around 6 months back, but didnt get it till now. I tried to customer care lot of time, but no response. I tried to contact local igl persons but didnt get any positive response.

My bp no. Is [protected], connection needs to be installed at d-309, mayur vihar phase 2, delhi. Registered mobile number id [protected]

I request you to look on the matter and make it asap.
Waiting for your positive response.

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Address: 110085

Dear sir

My bp no.[protected], whose emi payment has been deposited before six months and the same has been followed up several times with r. K puram sec 9 office, they given me the assurance that the connection will be installed very soon but neither connection has been installed nor they contacted me hence, connection not installed from last six months, do the needful

Vinod pandita
[protected]

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I have deposited security of rs 6000 in february 2017 for installation of igl connection at flat no. 203, tower 10, cwg village, delhi - 92. I have been allotted a b. P. No. [protected].

Eight months passed, the connection is yet to be made. It is learnt that installation is made in other towers of cwg village.

May i request for :
1) urgent installation
2) compensation fee for keeping the deposit money with igl a/c without connection

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Address: 201301

Website: Chrome

Hi my name is shailendar rawat leaving in noida sector 12 i got a wrong bill of last month. According to ur people my bill last reading is 75000 but meter is showing 31066 so how ur people is calculated. That my first month bill i[censored] guys can't solve it pls cancel my subscription. Nd pls give me my installation charges. Asap pls

Cont no -[protected]/[protected]
Address - n 152 sector 12 noida

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Address: 110074

Bp no - [protected]
Name - praveen kumar
Complaint no - [protected]

I have been complaint igl thru customer care to re-install my gas stove because earlier gas stove is not working.

I am followup with igl since last 7 days but no response till the time.

I am tired now to call everyday on customercare number and they give me same answer on everyday that your request will be resolved in 48hrs.

Nothing is happened till the time.

Thanks
Praveen kumar
[protected]

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Address: 201301

Sir,
My bp no. Is [protected] and pay the requisite fee of rs.6000, the same was clr on 06.07.2017. But the connection is not imstalled till date. I hv called so many times to your customer care no., the representative always says your complain has been registered and forwarded for redressal. But not get the solution till date. Although, the png recently installed in some flat in the same apartment, but neither meter installed not png connected in my premises.
So, i request you to look into the matter and redress my grievance.

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Address: New Delhi, Delhi, 110012

As already stated in my e. Mail of 28 november, 2016, i had booked a png connection to be installed at my residence: ea-1/11 first floor, inderpuri, new delhi-110012 in may 2016 by depositing rs.6000/-, as your prescribed fee.

It is now about one & a half year that your officers have paid no heed to my request and are still uncertain if they would install the connection or not. I, therefore, request you to please refund our money with interest, if any, if you are not in a position to give me png connection immediately. Refund may please be made to me as early as possible.

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Address: New Delhi, Delhi, 110085

I have filled cng at priyanka service station on 25/10/17 at 7:20 am of rupees 368 wide bill no 12327 & give rupee 500/- note but he give me 130/- back. I ask for balance 2/- but the staff misbehaving me, than i go to manager on duty but we also not given me the 2/- than he give me a no [protected] & i called him but the result are the same. They are acting like a gang & misbehave with me. I only demand for my money. Can you take some stick action against these people. Please do something serious.
Thanks
Regards
Hemant goyal
[protected]

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Address: New Delhi, Delhi, 110088

As a customer am highly disappointed with response am getting from igl.

Despite of successful payment, there has not been any progress further.

I have contacted customer care many times and was assured installation will be done in next 3 days but have neither received any update nor any visit from the department was made for installation.

Please look into the matter asap

Below are the details:-

Bp number :- [protected]
Lead number :- [protected]

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S

Samuel Thogaru

from Delhi, Delhi

Oct 26, 2017

I had applied for PNG connection for my flat B-70/F-5, Dilshad Colony, Delhi-110 095 on 1/11/15, but sorry to say that I have not been given the PNG connectiion yet. Please let me know the status of my application. I had deposited Rs.6000/- by cheque with my application on 1/11/15 itself.

S

shashi pal singh

from Delhi, Delhi

Oct 30, 2017

My BP No. is [protected], the bill due date 19.05.2017 amount of that bill Rs. 817.53 has been paid but this amount is showing arrear in current bill.

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Kindly note that i am having a flat at c-811, jalvayu towers, sector - 47, noida - 201 30. I am at present residing at this address and the flat is locked since december 2016. This has been informed to the customer care division when they have requested me to pay the bill which is running into thousands. I am not paying the bill for the simple reason that i am not using the same at present. I request you to temporarily disconnect the same or put it on hold till the flat is occupied. I have also written a complaint but i have not received any response in this regard. Kindly advice me to what action i need to take.

C s n murthy
Flat located at c-811, jalvayu towers
Sector - 47, noida - 201301
Mobile: [protected]
Email: [protected]@gmail.com

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Address: New Delhi, Delhi, 110085

Website: Igl

Bp number : [protected]

Lead no. [protected]

Chronology of igl new connection request:

6th july : i applied for new igl.

13th july : received message from igl that all documents have been verified and chq cleared.

22nd july : payment realised

Since then i am just following up with customer care, control room and mr. Om prakash who is responsible of putting new connection in our area.

Every time i get same response that our whole team is on leave and we don't have enough resources.

I want to escalate it to highest level and this is completely unacceptable.

Why are we harassed even after paying the required amount.

Why do we have to suffer for every government related. Please privatise if you cant manage resources.

Provide connection asap..

Regards,
Ruchi

Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.

Oct 22, 2017

Narinder74's response Subject: non compliance

please refer my bp no. [protected] and ticket no. [protected] for modification . I bring to your kind notice that none has contacted me so far to carry out the modification. Please direct the concerned staff to contact me for the same

narinder singh chaudhary

[protected]

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N

Narinder74

from Delhi, Delhi

Oct 27, 2017

Subject: non compliance

please refer my bp no. [protected] and ticket no. [protected] for modification . I bring to your kind notice that none has contacted me so far to carry out the modification. Please direct the concerned staff to contact me for the same

narinder singh chaudhary

[protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

With reference to my bp no [protected] for a new connection in j-1406 arihant arden, gr noida (W), i m totally unsatisfied with the type of response given by ur local support staff team. They fix a appointment someday then nobody did bother to come. And this has been repeated 2-3 times where in i have to go all the way 40 km from delhi n then return empty handed with the work being done. This is unprofessional n totally unacceptable. Please look into this matter n get my connection done. My mobile no is [protected]/ [protected]

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Address: New Delhi, Delhi, 110017

Hello,
I am a resident of c 124 shivalik, malviya nagar.
2 months back your team came to lay down the pipeline.
Till date the condition of my front lawn is miserable due to which water seeped into my basement causing me loss of money as i have to now get it repaired.
Please look into this urgently and get it repaired.

Deepankur batra
[protected]

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[email protected]

from Noida, Uttar Pradesh

Oct 23, 2017

BP NUMBER- [protected]
VIDHYA DEVI
1ST FLOOR
BLOCK C
BETA-1
GREATER NOIDA
MOB-NO- [protected]

Respected sir,
above details are about my IGL PNG GAS connections
we are not using this connection since 3 years but continuously we are getting bill related to it.
please solve our issue..
we ll be very thakfull to you..

B

balraj ralhan

from Gurgaon, Haryana

Oct 23, 2017

Connection number [protected] not installed inspite of repeated reminders.We are to get connection before 27. thank July but inspite of repeated reminders no action taken . It is connection for residence

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Address: 110085

Website: www.iglonline.net

Dear sir,
With ref. To the amount credited to my mobikwik wallet on dtd 28/08/2017 for rs.1090/- for the bill payment in favor of indra prastha gas ltd but same amount has been debited to my account and credited to mobikwik account but not credited to indraprastha gas ltd. Please give the reason for the same and same amount may be credited to igl. I am forwarding the axis bank ltd bank statement of my sb a/c account.
Waiting for your early response

With regards,

Ravi kant bawnoo
A-4/37.2nd floor mig flats sector-18
Rohini delhi-110085
Mob. No.[protected]
Email [protected]@hotmail.com

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Address: 201301

Website: Customer Care IGL

I was allotted the above bp number after security deposit of rs5000 in the year 2012 and the installation was carried out in 2015 and the connection is in regular use since then i have been asked to deposit security a fresh of rs 6000 on visit to the office the dealing excutive stated that the earlier deposit has been refunded to me hence new deposit is required he could not furnish any details of refund he asked me to take matter with customer care i took up the matter with customer care who has refused to give any details of refund but refused to entertain any quarry with out my furnishing chque details of my security deposit of 2012 they have stone wall my request for refund details on the basis of what security deposit of 6000 being asked afresh it appears some malpractice has been committed in the organization and the consumer is being forced to pay security deposit afresh

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Oct 18, 2017

Updated by rawat8 Customer Care of IGL stone walled the issue demanding unreasonable documents of more than 5 years old

Oct 18, 2017

Updated by rawat8 IGL not furnish ing refund details for which they have raised demand for security deposit afresh

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Address: New Delhi, Delhi, 110085

I would like to apprise you that i had request for an igl line on mine residence e-26, ff, rohini-sector-1, avantika and deposited requested amount with documents.in may 2017 they had generated mine bp no. [protected] and asked to wait for a month then after a month they had replied that they are having 90 day tat for installation. But even after 150 days they are not replying satisfactory.

Many times, i talked to the concerned tpi mr. Dilip ([protected]) in this regard and he simply replied that he is having a shortage of staff and he cant help me in given matter.

I hope you can understand and intervention in given matter as its a matter of igl repute.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I abhay pandey residence of golden palm society sector-168,
Vp. No - [protected]
Its feels very dipressing when we are following your officials to start the connection after a long time after installation.
Mr subodh singh (Pn. No - [protected]), mr. Gulab singh (Ph. No - [protected]) & lokesh (Ph. No - [protected]) from last 15 days he is making us fool daily we are calling him for same and "kal ho jayega". A lot of times we already done the msgs on his number also [protected]. Number of times we called at customer care [protected] to complaint. But same response they made everytime.
And now not even taking the calls.
Is there any solution for this or should we carry this hrassments done by your people. Please sort it. If you can

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Address: 201305

Lead number allovated by customer care of igl is [protected]. The connection was booked in april 2017. No feasibility check carried out as against mail received confirming same. The installation team needs an engineer to guife them on laying the pipeline in the flat. Numerous requests made but no one has attended till date. Pathetic services.
Vishal
[protected]

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