Indraprastha Gas Limited [IGL] Complaints & Reviews

I have told specifically to the igl surveyor i. E saurabh kumar about the compliant and issues faced by me but the technician visited after 6 days even after repeated follow up with the desk and surveyor has not solved my complete issue. I was not at home and but they have taken the advantage of the situation with my mom who is sr. Citizen and got the complaint form signed from her without resolution of the complete problem. I tried reaching the people again but they are unresponsive since yesterday.

Dear sir / madam,
Our bp nos. Are [protected] and [protected] in the name of radha govind samiti. 4 months ago, we have applied for gas pipe line on 20 may 2017 for domestic gas connection to your esteemed organization. The payment has also been cleared. But the connection has not been done yet. After several visits at control room, sector 17, dwarka and called so many times, the surveyor came for the feasibility test on 9th september. Before applying for new connections, a long time ago, digging work was already finished. Installation of pipe line and meters have been done on 10th september, but tf installation is pending since then. No action has been taken yet. He informed us that the gas line will be active immediately. We are really disappointed with the services from your end. We wish to know the date by which connection will be done.
It is requested to you that resolve our issue immediately. We will be very thankful to you.
Regards
In divine service
Sanjay goel
Radha govind samiti
Plot no. 27, sector 12 b, dwarka, new delhi
M: [protected]
Email: [protected]@gmail.com

Dear sir/madam,
I have applied for gas pipe line in april 2017. The payment has also been cleared. But the connection has not been done yet. The surveyor who came for the feasibility test said digging will done to lay the pipe line. But it has been more than 5 months no action has been taken yet. My bp no is [protected]. Please look into the case.

Sir,
My bp no. [protected] is allotted by igl but installation is not done till date. I have called so many times in customer care but there is no satisfactory reply. I had shifted in flat no. 1635, f-tower, galaxy north avenue-ii, gaur city-ii, noida extension 8 months ago, so it is very difficult for me to take cylinder from my old residence every month.
So it is requested to you that resolve my issue as early as possible. I will be very thankful to you.
Regards
Devinder kaur [protected]@yahoo.com
[protected], [protected]

I received invoice for the period 26-03-17 to 16-05-17 for rs 1904.10.in this invoice an amount of rs 889.67 had been shown as previous payment. I had made this payment through cheque number 002462 dated 28-04-17 drawn on icici bank and same had been debited to my account on 5-05-17. I sent a mail to customer care about same. However to avoid complications i made full payment of rs 1904.10 vide cheque number 002464 dated 28-06-19 drawn on icici bank and same has been debited to my account on 7-07-17. Now i have received sms indicating that my bill amount for the current period is rs 3532.05. This clearly shows that the two payments i have made earlier have not been credited to my account. As such i am not able to make this amount. I have sent mails to [protected]@igl.co.in. No response. I am ringing up [protected], 1863, 1921. Regret to inform you that there is no response. I request you to kindly give me revised bill after giving me credit for the payments made by me so that i am able to make payment.

Dear team/nodal officer

As per your reply it shows that you do not want to understand the query of the customer.

1. You sent me revised estimated bill from last september month to til date. I am totally disagree as per monthly basis reading chart from october 2016 to till date because it is estimated based reading only, why should i pay that amount that was incorrect because of estimation reading. Where is your executive who didn't visit our home for reading and shared the wrong photograph on bill?

2. Please find the paid amount of last 4-5 bills :- (547+1215+592+403 = 2757 rs.)
If you deduct the total amount of the bill with this paid amount then it should be[protected] = 1252

I hope you can understand the query and provide me the solution.

Rgds
Ankush gupta
Phn - [protected]

To
The indra prastha gas ltd.
Dear sir / madam,
Please note that i, saurabh singhal, habitat of jk apartment flat no. 58, 3rd floor, a-3 paschim vihar new delhi -63 have applied for domestic gas connection to your esteemed organization. But after applying for the same i am really disappointed with the services from your end.
Your our service engineer mr. Vijender sukhla (Contact no. [protected]) & mr. Jash karan informed me that the gas line will be active in one week however the customer care informed me that the service engineer is telling lie and it will minimum 1 months and maximum 4 months. But kindly be informed till date no action have been taken to active my line neither by the service engineer nor by the customer care. Even the service engineers have never bothered to visit the site. I have given reminder number of times but it results into a blame game scenario between the service engineer & the customer care instead of taking any active action for an emergency service like gas connection.
Now i am really frustrated and mentally harassed with this unexpected dilly-dallying attitude of your renown organization and have informed to remove the installed gas line immediately without any further delay. Stop payment against my cheque no 000032 of hdfc bank have already been done.
But i am very surprised and kindly informing you with full of griefs that your staffs are showing a very casual attitude to even uninstall the same.
So i would kindly request you to expedite and arrange to perform the uninstallation process and to complete the same by 21 days from the date of receiving this mail letter. Otherwise i would be bound to knock the door of consumer court as well as legal court for solution of the same.
Hope you understand the situation and will arrange to take necessary action on war-footing basis. Your immediate action in this regard will be highly appreciated.
Thanks & regards,
Saurabh singhal
Mob: [protected]

I had requested for the gas connection on 15th june 2017.
Since 3 months have not got the connection.

I want to know the date by which connection will be done.
Customer care is very unresponsive and one technician has visited from indrapratha, he explained that he will not neither change the direction of gas stove burner not give the longer pipe for getting proper connection.

If they are giving incomplete service then who will do this connection.
I have no objection how it should be done and where should be the gas stove. Still these people don't want to work.

Even customer care is not providing my bp number.
My meter no. Is 15539154

Address details:
Hyde park
Flat 1801, tower - k
Noida -78,
District: gautham buddha nagar, u. P.

I went to the igl sarojini nagar gas station to get a refill. The behaviour of mr. Dalbir singh was absolutely deplorable. Firstly, when i parked my car at the booth he wasn't present. He was chatting with the neighboring booth staff. After calling him to my car, we got the the fill done. After the fill got over, he was still at the neighboring booth and not near the car.
I pointed this out that he should be more attentive towards the customer. Which resulted in a sharp reply by him. Then he went onto give me change which was a old torn 50 ruppee note.
All of this may not sound as much, but the rude behaviour of mr. Dalbir singh made it much worse. You must inculcate good behaviour in your staff and give regular warnings to erring people.

Dear all,

I applied for an igl png connection in the month of jan'2017 for which payment cheque cleared on 12 apr but connection is still pending, i have mailed no. Of times to "customercare. [protected]@igl.co.in" along with called up multiple times on cc no.[protected].

This is really painful that a reputed company like igl has this type of response towards customer.

Request you to kindly look into same and help us.

Below are the connection details -

Name - prince gupta
Bp no. :[protected]
Lead no. : [protected]
Mobile no. : [protected]

I requested for a new connection for png. I got a call from igl today and they booked a connection, when we inquired about payment mode, they told to give full payment only, but we want to get it on emi basis, so for this i contacted customer care at 10.45 a. M (9-sep-2017) and told the same to customer care representative, the person was very rude, said nothing can be done now, request cannot be cancelled and you cannot request again for the connection on the same address, he further added quite rudely that if you cannot make full payment, you can never get a connection.

I am a resident of c-183, albert square, gole market, new delhi. I am png user. My business partner no. Is [protected]. The meters for taking reading of png consumption are installed in the kitchen in our area.in our case, we are service class people. During day time nobody is at home except saturday & sunday and other holidays. We most of the time are getting bills on average basis the adjustment of which is not done in the next bill. It happens that during the year we get half of the bills on average basis. It means the meter reader has no fixed schedule for taking meter reading. Then as the meters have been installed in the kitchen, during absence of allottee it is not possible to take reading. But for this why should the allottee pay. We cannot leave the house open that whenever a person from igl visits for meter reading he can do so. Why the meter reader does not have a fixed date for taking meter reading or visits again those houses which are found locked. It is, therefore, requested to the igl to please issued the consumption bill on actual meter reading not on average basis as this is causig us monetary loss for no fault of out.

Thanks
Kailash chandra joshi
C-183, alber square, gole market, new delhi-110001
Phone: [protected]

I had a piped natural gas connection for indraprastha gas limited with business partner no. [protected] at flat no. 36-b, dhawalgiri apartments, sector-11, noida (U. P.)-201301. It`s already more than 4 months over for my refund against surrender of subject igl connection. Even though i have submitted all relevant documents as per requirment along with cross cancelled cheque.

We are waiting for installation of igl new connection since 24/jan /2017
But no once came for installation work.
Security amount had also been taken, cheque had cleared to igl but still no work had been done by igl persons, now its too much late need to do need full action asap on this request.

Bp# [protected] (Sunil khattar)

For communication consider my below mail id
[protected]@gmail.com

My name is anita juneja with bp no-[protected], we have received any bill or any message for bill due of gas pipeline @ rohini sector 18 delhi. But today received sms with penalty rs 1120 for immediate payment.. Whose responsibility to send sms or for bill. Atleast i should get a sms for pyment, how would i came to know about my amount due
I would request you to send bill on time or sms on tym to make payment and reverse my penalty coz that's not my fault

Dear igl team,
This is in reference to igl connection bp no [protected] applied for our new house in dwarka sector 19, delhi. We have applied for connection on 23.03.2017 giving security deposit of rs. 6, 000/- by chq. No 395369 of the axis bank ltd dated 23.03.2017 in favour of indraprastha gas limited. Till date i. E., 4/09/2017 there is no response from your side about the connection. No fitting has been done. False promise was made that connection will be done before 18/08/2017. Poor response from the customer care. Kindly update me with the connection and its process on [protected]

I have applied new gas connection on dated 02/4/2017. Bp no-[protected]. They have come one time but there is no person found at home. After this he discussed on telephone for execution the job. We are all working member. I requested on telephone with him please tell us on telephone before one day or come on saturday for execution. He did not came for execute the work till date. Kindly i request please provide the gas connection after information before one day.

मेंने नए गेस कनेक्शन के लिए 18 अगस्त 2017 को igl office मे जाकर sbi dimand draft 071675 द्वारा 1000 का भुगतान कर सरकारी आवास क्वार्टर नं 200 टाइप-1 मायापुरी प्रेस कॉलोनी मायापुरी के लिए apply किया था | मेरा pp नंबर [protected] है और मोबाइल नं [protected] हैं | जबकि IGL के कर्मचारी बता रहे है की भुगतान नहीं किया है इसलिय नया कनेक्शन नहीं किया गया है कृपया कर जल्द से मुझे कनेक्शन देने की कृपा करे |

Dear igl team,
This is in reference to igl connection applied for our new outlet at the monarch, indirapuram habitat centre, indirapuram, ghaziabad. We have applied for connection on 13.10.2016 giving security deposit of rs. 1, 50, 000/- by chq. No 217918 of the nainital bank ltd dated 13.10.2016 in favour of indraprastha gas limited. Till date there is no response from your side about the connection. All fittings and testing of internal line has alrecady done from our end according to your specifications. We have followed up so many times with mr manoj (Contact no. [protected]) and mr. Santosh (Contact no. [protected]), but there is no positive response from their side. Please expedite the connection process and give us a time line by when it will be installed.
Thanks & regards
Sharat aggarwal (Director)
Impact realtech & hospitality pvt ltd.

I have applied for a connection in the name of shalini gupta lead number [protected] dated 17.7.2017... Security deposit paid vide cheque number 698208 of pnb dated 19.7.17 but still no progress has been made.. Very poor response from customer care as well.. Really bewildered by the response. If no immediate steps are taken, i would be compelled to move to consumer court.