Indraprastha Gas Limited [IGL] Complaints & Reviews

I have paid png bill amount of rs. 712.00 on 11 july 2017 with transanction id nx[protected] with phonepe wallet. Png b. P. Numbe is [protected]. The amount was also debited fron wallet.

Now, png site still shows the bill due with late charges. It pertinent to mention here that i have paid the bill before due date. Please do needfull urgently.

Myself dr inder parkash pawar having igl connection for the past more than 2 years, i am paying regularly my dues in time, iglpeople have been sending bills when the last date has already passed & i dont know why do they keep adding previous amount also. Today i received my bill with invoice no[protected] with amount 1189.18inr due to be paid on or before on 05.07.2017. They r sending this bill full one month after the due date. Please clarify & send me the the reply fast. Regards

Complaint regaring non-refunding of security deposit

I surrendered my png connection no. [protected] and deposited all the relevent documents with the customer care center located at r. K. Puram, new delhi on[protected] to mr saurabh kumar, managing one of the counters at the center personally by my husband and he assured my husband that the refund will be made in the account with a maximum period of 23 days.
But i am sorry to state that till the writing of this complaint there is no refund inspite of the assurance given to my husband on 26/07/2017 by the supervisor of the centre that the refund will be made latest by 31/07/2017. Every time center personnel are giving one or the other excuses and harassing the customers. Every time they are saying – wait for some more time. Wait, wait. How long the customers should wait – whether one should wait for years just to get back their hard earned money from the so called govt. Run organisation like igl - whereas your documents is showing time frame of 23 days to refund the security deposit to the customer on surrendering the connection.
Your customer care no.[protected] personnel are giving half hearted information/reply and not assisting the customers but only harassing the customers.
Today my husband had spoken to one mr bumbum kumar of the center at about 7.20 pm and when he requested him to connect him to the supervisor – he told him that the supervisor is busy in the meeting and cannot speak as the meeting will last may be for 2 hours.
This is the state of affairs of the organisation run by the government.
So it is my humble request to look into the matter seriously as your`s is a reputed organisation and redress customers querry/complaint on priority basis – like refunding my security depost lying with the organisation.
Moreover complaint incharge nos. 46074806, 46074811 are not picked by any one as i have tried for them so many times.
Can i hope sor some early action in the matter now?

Mrs kanchan gogna,
Bp no. [protected]

Dear all,

I do have car, i go to office daily by car.. There is cng outlet in my way... I get cng from there... But today's morning when i went to cng pump and started getting cng.. After getting cng in my car, the person who was on station started taking me using abusive language.. I just asked him to give my all money.. He was keeping my 3 rs. But he denied, i will not give.. What will you do?.. I said i will complaint... So i am writing to you... You know one more thing is you guys will not do anything because he did this to me, not to you guys... There is no hope in my india now... You guys if you are honest and india please take action on it on urgent basis... Werna kya fayeda iss aajadi ka... Hum toh gulam hi theek the... Please take action..

Location of cng outlet is near gautam buddha balak inter college gr. Noida.

Thanks
Person of hope
+91-[protected]

We, on our own behalf and on behalf of the residents of 690 dda lig (Houses) flats, pocket-c, molarband, post office: sarita vihar, new delhi 110 076, would like to bring the following to your kind attention for consideration and appropriate direction to the concerned departments for necessary redressal

-igl gas pipeline is pending since march 2017 and residents also given payment through cheque to igl for new connection. Only pipe fitting is done on few blocks and no igl executive is coming to take care of rest of the work. Here is 690 flats and we need igl connection asap. Also looking higher management of igl to check about why work has been hold since march 2017.

Rajendra singh
General secretary
Pocket-c
690 dda lig flats
Molarband
Delhi-110076
Mo-[protected]

Meter activation steel pending from last month (July 2017).
Apr 2017.. I deposited security and may 2017 visited by technician and july 2017 meter installed and now august 2017 start but i can not activated for consume pipeline service that is steel pending.
I dont think your rohin branch will not work properly plz take some action against this branch soon and also activate the meter and services soon.
Regarda
Govind dev

Dear sir,

I have applied for fresh png gas connection at my newly allotted flat no. C-ii/64, shahjahan road, new delhi. I have applied for the same at igl office on 27/7/2017 with requisite formalities. B. P. No. [protected] is allotted to me.in spite of my repeated telephonically requests, till date no person is deputed to install the connection at my residence. They daily assure me for installation of the same. Kindly pursue the matter and make arrangements for installation at the earliest.

Bipul pathak (Ias),
Joint secretary to the govt. Of india,
Ministry of mines,
Shastri bhavan,
New delhi
Mobile no. [protected]
Email address: [protected]@nic.in

I have started this connection in april 2016, have been waiting since then to get the clamp fitted on the meter for igl and unfortunately no one turned up till date. There was some issue with the old meter due to which the meter was changed and no one cared to fit a new clamp, i called us the customercare, ladged a complaint but there is just one option to get the pipe changed.
Now the meter has start to fall down which is hazardous situation for me...
Please get this complaint actioned asap understanding the criticality of the situation.

Sir,

I am resident of l-2/203 b, dda flats, kalkaji new delhi - 110019, first floor.

This is to bring in your kind notice that despite of calling number of time, the team members have not connected to my gas to supply line till date and it is request to direct the concern to fix the issue as soon as possible.

Dr naresh sharma
[protected]

Sir,
My connection no. [protected] is inactive since 25/05/2017, without any request from my side for making it inactive. My tenant at b-1002, cloud 9, ahinsa khand2, indirapuram ghaziabad was asked to pay rs 6000/- for a new connection.
I request you to activate my connection and refund the money wrongly (Unauthorisedly) collected from sh. Swagat sarkar.
Hope to have a quick resolution.

I had applied for new gas connection in the month of oct-2016 from igl at my residence (C-24, f-2, vikram enclave, shalimar housing complex, sahibabad, ghaziabad). My lead no is [protected] & b. P no [protected]. I have paid rs 6000.00 to igl in the month of oct - 2016, till now they are neither providing me gas connection nor refunding my security deposit.

Dear Sir,
After so much chasing, IGL yet to get the gas connection operational at DMRC Officer Quarters, in New Ashok Nagar.
All the occupants have almost occupied the flats and all gas connections with metering already installed.But its supply yet to be started.
Residents are in dilemma to have connections through cylinders or not.

May kindly intervene to resolve this issues.
Regards
Anand Kumar
607,
Metro Vihar
DMRC Officer Quarter
New Ahsok Nagar
Delhi 110096
[protected]

The process for new connection was started 6 months back. All fitting including meter installation in our kitchen has been completed 3 months back. But we have yet to get the gas supply started. However connection of some persons in our pocket has been started very next day after installation of meter. It was told that contractor left the sight and no supply was started. Despite several e-mails & telephonic reminders all concerned engineers/persons are unable to resolve the issue.

Vijay kumar sadana
Add: 7/149, first floor,
Subhash nagar
New delhi 110027
Id no.[protected]

I had applied for new gas connection from igl at my residence (B-37, ground floor, new rajinder nagar) my lead no. Is [protected], i have paid rs 6, 000.00 to igl in the month of january 2017, till now they have only installed gas meter in 7 months after repeated follow ups, now they are neither providing me gas supply nor refunding my security deposit.

Sir,
I am runjhun rustagi. It's a bill issue we have already paid the last bill on 3rd april.2017 of rps.997. This time we recived the bill of rps 1748 this is for 3 months. The amount is too much and printed bill we have recived its showing the previous amount also added into the current bill and the previous bill is already paid and amount is even deducted from our account we have that recipt too. And your coustmer care service is extremely bad whenever we try to contact the person pickup our call and says the surver is down and its continuosly happening since last 4 to 5 days and manier times no one pickup the call we are so disturbed and facing problem because of your services.
This time if this bill issue happens again i am going to take strict action against this because we have been facing this since long and again and again.
Kindly take action for this. Waiting for your reply.

Regards
Runjhun rustagi

Sir,
I am your consumer with bp no.[protected]. The supply of png was stopped in my flat after my tenant vacated the house on may 25th 2017. Now, another tenant when contacted your office for restarting the supply, was asked to deposit rs. 6, 000/- and the supply of the previous connection was kept stopped.

I request you to revive the supply of the gas and refund the money unauthorizedly taken from my tenant by your people as the flat is already having one connection with number mentioned above.

Hope to have a resolution withing 24 hours.

Yours sincerely
Pratima pant
B-112, hasanpura jaipur

Sir/madam
It has been notice by the rwa staff that you have authorized gas company of "safty gas link india" address:- a-31 uttam nagar opp. Bus terminal new delhi-110059. To demonstrate door to door of scientific gas burner cleaner etc. Or not?
If yes you have issue them an authority letter to do the same.
If not then your requested to take the legal action.
It has also been observbed that shri vineet kumar (M. No - [protected]) field executive having i card titled beard indraprasta gas limited issued by contractor vijay builders pvt. Ltd. Without address.
Your there for requested to take legal action on both of them if there document are found fake.
Under intimation to rwa sanskriti apartments sector 19-b ph-ii dwarka new delhi-110075 immediately.
Thanks

Hello,

1. I have recently got a new png connection for my flat after more than 5 months of applying at my flat at address tower 18, flat 1403, lotus boulevard, sector 100, noida, up. On 10 mar 17 the bp no was generated. However the installation happened only on 21 jul 17.

2. Notwithstanding the above, i have made 2 requests/complaints for "new stove conversion" on successive days. Screenshots of the email acknowlegement are attached herewith.

3. I am escalating the matter as on both occasions the complaint has been unilaterally closed by the person manning the local maint centre at the telephone no [protected].in fact after the first complaint/request was made on 24 jul 17, a person called up at my mobile no [protected] and gave me another no asking me to speak to the person whose no was given. After this conversation ended, i received a call from the number whose mobile no was given to me by the igl maint team representative. The complaint was unilaterally closed by igl immediately after the conversation and email of the same is att herewith.

4. The complaint was made again and customer care informed of the unilateral closure of the complaint. A fresh complaint was logged which is also att. This complaint has again been unilaterally closed just now. Mr rohit, at igl customer care has been spoken to and he has said that he will be escalating the matter.

5. I wish to draw your attention to the following grievance:

A. The igl maintainance team incharge of my connection is harassing me and my family by repeatedly ignoring our complaints and unilaterally closing them without attending to the complaint nor taking a completion memo from me as a consumer.

B. There appears to be a contractor - igl staff nexus which is trying to coerce consumers to pay pvt technicians to carry out complaint and repairs on gratification. The same needs to be investigated by your office.

6.in case i do not get a suitable reply i shall be escalating the matter to the appropriate forum as well as the cms secretariat as well as pmo so as to help poor indians not get harassed by greedy hawks not wanting to do their job.

Yours sincerely,

Amit mathur
Project head - goi
Ministry of defence

With respect to sir i am a igl consumer my bp no. Is [protected] and service request no. [protected] dated 15/07/2017. Despite of several request to shift igl pipe line fitted n my neighbour walls on top floor of my home for renovation work is been delayed of my neighbour because of not attending the request.
Kindly looking the request and shift the connection urgently regard.

(J k chawla)

([protected])

I have applied for a gas connection for my home address 16/30 3rd floor subhash nagar delhi 110027. My bp no. Is [protected]. I have given a chance of 1000rs date 10.01.2017. Chaque no. Is 183338. Of id i bank to your exclutive. Their is no communication from your side. When i asked from your customer care them commuted that chaque is misplaced by them. Or their response is very bad, specially mr. Anurag & mr vipin is very lethargic they are not taking their duty seriously. Pl. Refund my chaque back if their some problems or do need full as soon as possible.
Vijay kumar narula
[protected].