Indraprastha Gas Limited [IGL] Complaints & Reviews

We, on our own behalf and on behalf of the residents of 690 dda lig (Houses) flats, pocket-c, molarband, post office: sarita vihar, new delhi 110 076, would like to bring the following to your kind attention for consideration and appropriate direction to the concerned departments for necessary redressal

-igl gas pipeline is pending since march 2017 and residents also given payment through cheque to igl for new connection. Only pipe fitting is done on few blocks and no igl executive is coming to take care of rest of the work. Here is 690 flats and we need igl connection asap. Also looking higher management of igl to check about why work has been hold since march 2017.

Rajendra singh
General secretary
Pocket-c
690 dda lig flats
Molarband
Delhi-110076
Mo-[protected]

Meter activation steel pending from last month (July 2017).
Apr 2017.. I deposited security and may 2017 visited by technician and july 2017 meter installed and now august 2017 start but i can not activated for consume pipeline service that is steel pending.
I dont think your rohin branch will not work properly plz take some action against this branch soon and also activate the meter and services soon.
Regarda
Govind dev

Dear sir,

I have applied for fresh png gas connection at my newly allotted flat no. C-ii/64, shahjahan road, new delhi. I have applied for the same at igl office on 27/7/2017 with requisite formalities. B. P. No. [protected] is allotted to me.in spite of my repeated telephonically requests, till date no person is deputed to install the connection at my residence. They daily assure me for installation of the same. Kindly pursue the matter and make arrangements for installation at the earliest.

Bipul pathak (Ias),
Joint secretary to the govt. Of india,
Ministry of mines,
Shastri bhavan,
New delhi
Mobile no. [protected]
Email address: [protected]@nic.in

I have started this connection in april 2016, have been waiting since then to get the clamp fitted on the meter for igl and unfortunately no one turned up till date. There was some issue with the old meter due to which the meter was changed and no one cared to fit a new clamp, i called us the customercare, ladged a complaint but there is just one option to get the pipe changed.
Now the meter has start to fall down which is hazardous situation for me...
Please get this complaint actioned asap understanding the criticality of the situation.

Sir,

I am resident of l-2/203 b, dda flats, kalkaji new delhi - 110019, first floor.

This is to bring in your kind notice that despite of calling number of time, the team members have not connected to my gas to supply line till date and it is request to direct the concern to fix the issue as soon as possible.

Dr naresh sharma
[protected]

Sir,
My connection no. [protected] is inactive since 25/05/2017, without any request from my side for making it inactive. My tenant at b-1002, cloud 9, ahinsa khand2, indirapuram ghaziabad was asked to pay rs 6000/- for a new connection.
I request you to activate my connection and refund the money wrongly (Unauthorisedly) collected from sh. Swagat sarkar.
Hope to have a quick resolution.

I had applied for new gas connection in the month of oct-2016 from igl at my residence (C-24, f-2, vikram enclave, shalimar housing complex, sahibabad, ghaziabad). My lead no is [protected] & b. P no [protected]. I have paid rs 6000.00 to igl in the month of oct - 2016, till now they are neither providing me gas connection nor refunding my security deposit.

Dear Sir,
After so much chasing, IGL yet to get the gas connection operational at DMRC Officer Quarters, in New Ashok Nagar.
All the occupants have almost occupied the flats and all gas connections with metering already installed.But its supply yet to be started.
Residents are in dilemma to have connections through cylinders or not.

May kindly intervene to resolve this issues.
Regards
Anand Kumar
607,
Metro Vihar
DMRC Officer Quarter
New Ahsok Nagar
Delhi 110096
[protected]

The process for new connection was started 6 months back. All fitting including meter installation in our kitchen has been completed 3 months back. But we have yet to get the gas supply started. However connection of some persons in our pocket has been started very next day after installation of meter. It was told that contractor left the sight and no supply was started. Despite several e-mails & telephonic reminders all concerned engineers/persons are unable to resolve the issue.

Vijay kumar sadana
Add: 7/149, first floor,
Subhash nagar
New delhi 110027
Id no.[protected]

I had applied for new gas connection from igl at my residence (B-37, ground floor, new rajinder nagar) my lead no. Is [protected], i have paid rs 6, 000.00 to igl in the month of january 2017, till now they have only installed gas meter in 7 months after repeated follow ups, now they are neither providing me gas supply nor refunding my security deposit.

Sir,
I am runjhun rustagi. It's a bill issue we have already paid the last bill on 3rd april.2017 of rps.997. This time we recived the bill of rps 1748 this is for 3 months. The amount is too much and printed bill we have recived its showing the previous amount also added into the current bill and the previous bill is already paid and amount is even deducted from our account we have that recipt too. And your coustmer care service is extremely bad whenever we try to contact the person pickup our call and says the surver is down and its continuosly happening since last 4 to 5 days and manier times no one pickup the call we are so disturbed and facing problem because of your services.
This time if this bill issue happens again i am going to take strict action against this because we have been facing this since long and again and again.
Kindly take action for this. Waiting for your reply.

Regards
Runjhun rustagi

Sir,
I am your consumer with bp no.[protected]. The supply of png was stopped in my flat after my tenant vacated the house on may 25th 2017. Now, another tenant when contacted your office for restarting the supply, was asked to deposit rs. 6, 000/- and the supply of the previous connection was kept stopped.

I request you to revive the supply of the gas and refund the money unauthorizedly taken from my tenant by your people as the flat is already having one connection with number mentioned above.

Hope to have a resolution withing 24 hours.

Yours sincerely
Pratima pant
B-112, hasanpura jaipur

Sir/madam
It has been notice by the rwa staff that you have authorized gas company of "safty gas link india" address:- a-31 uttam nagar opp. Bus terminal new delhi-110059. To demonstrate door to door of scientific gas burner cleaner etc. Or not?
If yes you have issue them an authority letter to do the same.
If not then your requested to take the legal action.
It has also been observbed that shri vineet kumar (M. No - [protected]) field executive having i card titled beard indraprasta gas limited issued by contractor vijay builders pvt. Ltd. Without address.
Your there for requested to take legal action on both of them if there document are found fake.
Under intimation to rwa sanskriti apartments sector 19-b ph-ii dwarka new delhi-110075 immediately.
Thanks

Hello,

1. I have recently got a new png connection for my flat after more than 5 months of applying at my flat at address tower 18, flat 1403, lotus boulevard, sector 100, noida, up. On 10 mar 17 the bp no was generated. However the installation happened only on 21 jul 17.

2. Notwithstanding the above, i have made 2 requests/complaints for "new stove conversion" on successive days. Screenshots of the email acknowlegement are attached herewith.

3. I am escalating the matter as on both occasions the complaint has been unilaterally closed by the person manning the local maint centre at the telephone no [protected].in fact after the first complaint/request was made on 24 jul 17, a person called up at my mobile no [protected] and gave me another no asking me to speak to the person whose no was given. After this conversation ended, i received a call from the number whose mobile no was given to me by the igl maint team representative. The complaint was unilaterally closed by igl immediately after the conversation and email of the same is att herewith.

4. The complaint was made again and customer care informed of the unilateral closure of the complaint. A fresh complaint was logged which is also att. This complaint has again been unilaterally closed just now. Mr rohit, at igl customer care has been spoken to and he has said that he will be escalating the matter.

5. I wish to draw your attention to the following grievance:

A. The igl maintainance team incharge of my connection is harassing me and my family by repeatedly ignoring our complaints and unilaterally closing them without attending to the complaint nor taking a completion memo from me as a consumer.

B. There appears to be a contractor - igl staff nexus which is trying to coerce consumers to pay pvt technicians to carry out complaint and repairs on gratification. The same needs to be investigated by your office.

6.in case i do not get a suitable reply i shall be escalating the matter to the appropriate forum as well as the cms secretariat as well as pmo so as to help poor indians not get harassed by greedy hawks not wanting to do their job.

Yours sincerely,

Amit mathur
Project head - goi
Ministry of defence

With respect to sir i am a igl consumer my bp no. Is [protected] and service request no. [protected] dated 15/07/2017. Despite of several request to shift igl pipe line fitted n my neighbour walls on top floor of my home for renovation work is been delayed of my neighbour because of not attending the request.
Kindly looking the request and shift the connection urgently regard.

(J k chawla)

([protected])

I have applied for a gas connection for my home address 16/30 3rd floor subhash nagar delhi 110027. My bp no. Is [protected]. I have given a chance of 1000rs date 10.01.2017. Chaque no. Is 183338. Of id i bank to your exclutive. Their is no communication from your side. When i asked from your customer care them commuted that chaque is misplaced by them. Or their response is very bad, specially mr. Anurag & mr vipin is very lethargic they are not taking their duty seriously. Pl. Refund my chaque back if their some problems or do need full as soon as possible.
Vijay kumar narula
[protected].

Customer grievance cell
Indraprastha gas limited
Igl bhawan, 0
Plot no. 4, community centre,
R k puram, sector – 9,
New delhi – 110022.
Business partner no. [protected]

Subject : no action taken since 2012 for the complain forwarded for the leakage of gas,
& now disconnected the connection like a thief as they climbed up through pipe on 2nd floor without any permission.

Dear sir,

This is in continuation to our various telephonic calls and written representations also physical meetings @igl office rk puram,
Made for faulty png meter installed at our house where the gas was leaking from the meter, due to which bill generated was a huge amount.

It is again submitted that the subject meter installed in our house has been showing reading disproportionate to our consumption, from the very inception.
Prior to piped gas, our consumption is very less i. E 400/-or 500/- and the bill coming is huge amount.

The above has been brought to your notice when you were requested regarding the complaint of leakage of gas and bill of huge amount so that our grievance could be redressed.

I ashok grover, holding igl gas connection bp. No. [protected] faced an issue regarding the leakage of my gas in march 2012.
I lodged my complaint to mr. Pankaj mahajan regarding this issuealso complained my nearest igl pump where they came home and corrected the issue, but the bill amount was huge and its showing the arrears on every bill,
Because the igl employee mr. Panakaj mahajan told us to pay the gas consumption and vat amount and the other arrears will be waived off sooner or later. He told us he will clear this but never gave any complaint number,
I have visted him at igl head office rk puram 8-10 times but the reaction was always the same we will clear it out and let you know.
And since 2015 we got recieving notice for disconnection of png gas.
This month again we have got a bill for rs. 9000/- including arrears and the same where we just paid the consumption + vat amount rest arrears is not being paid till the time our grievance is redressed.
As mr. Pankaj mahajan told us he will waive off all the charges but its not resolved till now.

And yesterday 22/07/2017 we were not at home and without any permission disconnection guys climbed up through the igl pipe on our 2nd floor balcony like a thief and neighbours saw the incident like how they were disconnecting the connection, where in the neighbours told them not to do it like a thief, as they are not at home you should come tommorow next they,
But the disconnection guys disconnected the connection like a thief by climbing on 2nd floor balcony. Which is just unacceptable.
Disconnection and climbing from pipe to 2nd floor balcony without permission like a thief, gives us a direction to file a police complaint regarding the disconnection guys, if this issue will not get resolved and our connection doesnt get reconnected, then we will have to take some legal actions towards your company and those disconnection guys (Thiefs)
You are once again, requested to look to our complaint on priority, failing which we shall be constrained to approach the proper quarters or even the consumer forum.

Yours truly,
Ashok kumar
Paschim vihar
+91-[protected]

Dear sir,
I have applied for png connection at my resident address (Flat no m-3/b 3rd floor, malviya nagar bp no - [protected]) in 14th may 2017. Its been 3 months now and i am still waiting for the connection to be install. Every time i call a representative, they say this weekend your connection will be done, but later on they denied saying there are other connections to be done on that particular day. I am literally frustrated by it...

I have applied for png connection 2 months ago (Lead no.[protected]) the connection has not been installed and we are facing lot of problems. Every time i call to the igl helpline no. The respnse is very bad and specially the behaviour of your officer mr. Puspendra tyagi is very latharzic, he is not taking his duty seriously. I am very much tired and requst you to solve this issue otherwise i am going to sue your department

Dear sir,
I have applied for png connection at my resident address (Flat no 164, vasantkunj e2. Bp n0 - [protected]) in 4th april 2017. Its been 3 months now and i am still waiting for the connection to be install. Every time i call a representative, they say this weekend your connection will be done, but later on they denied saying there are other connections to be done on that particular day. I am literally frustrated by it.