Indraprastha Gas Limited [IGL] Complaints & Reviews

Dear igl team,
This is in reference to igl connection applied for our new outlet at the monarch, indirapuram habitat centre, indirapuram, ghaziabad. We have applied for connection on 13.10.2016 giving security deposit of rs. 1, 50, 000/- by chq. No 217918 of the nainital bank ltd dated 13.10.2016 in favour of indraprastha gas limited. Till date there is no response from your side about the connection. All fittings and testing of internal line has alrecady done from our end according to your specifications. We have followed up so many times with mr manoj (Contact no. [protected]) and mr. Santosh (Contact no. [protected]), but there is no positive response from their side. Please expedite the connection process and give us a time line by when it will be installed.
Thanks & regards
Sharat aggarwal (Director)
Impact realtech & hospitality pvt ltd.

I have applied for a connection in the name of shalini gupta lead number [protected] dated 17.7.2017... Security deposit paid vide cheque number 698208 of pnb dated 19.7.17 but still no progress has been made.. Very poor response from customer care as well.. Really bewildered by the response. If no immediate steps are taken, i would be compelled to move to consumer court.

Bp - no-? [protected]? Ref lead no-? [protected]? As per sms send on[protected]
On 12-04-17 i have paid rs. 6000/- for installing the new png connection in the name of shashi bhatnagar. But till today i. E 25-08-17 nothing is done. I have enquired so many time but no result and customer service is not responding properly. Finally on 11th aug they came at around 5.30 p. M. (After office hours) and they told that we will take 3-4 hours but that day we had to catch the train for that we have to leave the house at 8.00 pm so we requested to come on next saturday. On that day they said that “you are lucky that in 4 months the gas connection is being done otherwise it takes around 1 to 1-1/2 year.”
After so many reminders nobody has arrived till date. We have talked to some mr. Amit mob-no-[protected] so many times and every time he is saying that “yes i will do very soon”. Today he is saying that “i am on leave”. Even if he is on leave why can’t he instruct the concerned persons for doing the job.
In short, already we have suffered so many harassment and with folded hands you are requested to install the pipe line at my address flat no-57, promise co operative gr. Housing society, viaks puri nd-18 urgently otherwise i will be forced to take strict action against the igl.
Regards
Shashi bhatnagar
Mob-[protected], [protected]

I have applied for png connection for my house in the month of january 2017 and paid rs.6000.00 on 17/03/2017. I am calling up customer service center and e mail them inquiring about the status of my connection. I have called up r. K. Puram office several times in the following numbers 46074607, 46074656 and 46074857 but no answer and the calls are put hold without answering for more than 45 mints. I would request the resolution at the earliest.

Sir, this is my complaint again to you that i am not getting my paper bills for my gas connection bp no. [protected] and registered address is j-6/61. Second floor, rajouri garden, new delhi-110027. I am not getting my paper bills since installations and when i make complaints regarding this i am getting obscene/filthy calls from following nos claiming your office reference.
[protected] at 14;47
[protected] at 14;54
[protected] at 14;57
They called me at my registered mobile no [protected].
They were asking my debit card details and saying 10/- will be charged for call forwarding to company.
When i said please send me sms for charges then they started using filthy languages. You are requested to veryfy above nos.
I am repeatedly asked my bank debit card no detail which i refused. Thanks

Sir, with reference to our complaint ref no.[protected] dated[protected], regarding not receiving my paper bills of my gas connection bp no.[protected] and ca no.[protected] since installations. This connection is registered in the name of sh. Chander shekhar seem r/o j-6/61, 2nd floor, rajouri garden, new delhi-110027. Regd. Mobile is [protected] and landline no. Is[protected]. You are not providing us paper bills since installations. What a sad state of affairs. Instead of our complaint regarding this, in which, you have promised me that i will get my paper bills within 4 working days.
But no action has been taken in this regard. My request is that if i do not get my bill in paper form within 2 days i will not be able to pay you for your dues and also i will not pay any late payment charges also.
As i am a senior citizen and can not come daily to your office to make complaints i once again request you to send me paper bill. Thanks. Sender. Cshander shekhar. Bp no.[protected].

Worst installation and even igl is not rectifying after number of requests

Hi,
Bp no. [protected]
My so called igl meter and pipe installation was done on 22nd of july 2017. I had requested the installation guy a number of times to rectify the error prone copper pipe connection so that at least connection can be started, but it got in vain.
Lastly on this sunday they came after number of discussion and as usual done nothing.
It seems my 6000/inr money has been wasted and all of my time goes to follow-up these guys. Which is very humiliating and frustrating.

Although it is a government division but irony is this there is no email id and all toll free number is not working even emergency number is not o[censored]se after full ring a number of times nobody is responding.

They have not even updated my email id so that at least i can login to the account, to book the complaint.

The installation guy’s behavior is that much of rough to even talk with them.
Expecting a quick resolution regarding the same.

Thanks,
Ashish kumar

(1). I had submitted all the required docouments for the new png connection online and also made the payment of rs. 6000 online on 19.04.2017 (Bp no. [protected]).

(2) i have followed up on igl call centre several times and i have been told that connection would be installed within 90 days from payment / document submission.

(3) now, even 90 days have crossed from my document and payment date (19.04.2017) but the connection is yet to be installed.

(4) i have also been following up through email, but apart from acknowledging my complaint (Lead number for the same is [protected]), the connection is yet to be installed.

(5) i am 85 years old senior citizen and finding it very difficult to keep following up with igl, with no result.

Request urgent action to install my connection.

Regards,

Basu deo gupta

Latest meter reading not taken by your staff till date. Customer helpline useless& incompetent .Do not hear the consumer& are not competant enough to address the concern.Have interacted with at least 3 persons, excuse given is server is down
We shall arrange a call back Complaint # [protected] closed without any resolution. Today the person at the helpline (Sushant)was not willing to address my concern.Kept me on hold & disconnected my call without making me speak to his senior & sharing his name & no since he was incompetent to address my request.A bunch o[censored]ntrained people at the helpline is unacceptable. Appreciate that ur staff visits our mailing address immediately & Takes the reading B P No is [protected]...Please respond immediately since I refuse to pay any penalty since this is a concern at ur end...A case of poor service...Dissatisfied Consumer.

Inv no[protected] dt 30.6.17 against png bp no [protected] generated by igl is totally false & fabricated
-as per inv no[protected] dt 4.3.17, no amount due against me, whereas invoice dt 30.6.17 showing due rs. 8, 641.29
-as per invoice dt 30.6.17 meter no 11451681 changing date is 4.9.15 whereas same was changed in mar, 17 (Ref inv dt 4.3.17)

Hello,

My bp number for png gas - [protected]
We have recieved a bill with incorrect meter reading even the meter snapshot shown in the bill was not belong to us. Even the meter number showing in the bill its shoes different. We have never crossed 25 in 2 months but this time they have shown that we have consumed 58 units of gas.

How such foolish mistake done by igl.

Our meter reading as on 05/aug/2017 is 930 and the meter reading in the bill as on 15. July.2017 showing 968.

We have not crossed 930 as on 05/aug/2017, then how the meter snapshot showed 968 in our bill (Someone else snapshot attached in our bill). Our meter number is 2009871. Where as in the bill it was shown - 3935361.

When we called customer care, they are saying we have to go to the central office, it has not been rectified here. They are just making harasments to the customer.
They are doing mistakes and we will fill those mistakes and we will get trouble for the same.

Very bad experience, can anybody is having escalation matrix of igl png delhi email id's or phone numbers. Where i can go for escalation.

Thanks

Sir my name is sachin gupta from yamuna vihar, old delhi. I have a very serious trouble regarding the billing dept. Of indraprastha gas ltd. The trouble is that :-
I have a gas connection with bp no.- - [protected] that was closed on[protected] and then as connection was closed there was no gas consumption on that connection but after that we have received a number of bills that have a paying amount almost rs. 75 and at this time we have received the bill of rs. 3911. We have already paid all the previous bills and so no outstanding bills are in record. This is a very big issue and so we feel that there was some problem in the system. We have complained a couple of times about this issue and get nothing in turn except a number of inquiries and documents and their submission. We have also visited the office at r. K. Puram but they have talked very rudely and had done nothing. We have mailed a couple of times about this but there was no response from receiver. So i need your help for this matter.
I will be very thankfull to you.
Thank you.

I have paid png bill amount of rs. 712.00 on 11 july 2017 with transanction id nx[protected] with phonepe wallet. Png b. P. Numbe is [protected]. The amount was also debited fron wallet.

Now, png site still shows the bill due with late charges. It pertinent to mention here that i have paid the bill before due date. Please do needfull urgently.

Myself dr inder parkash pawar having igl connection for the past more than 2 years, i am paying regularly my dues in time, iglpeople have been sending bills when the last date has already passed & i dont know why do they keep adding previous amount also. Today i received my bill with invoice no[protected] with amount 1189.18inr due to be paid on or before on 05.07.2017. They r sending this bill full one month after the due date. Please clarify & send me the the reply fast. Regards

Complaint regaring non-refunding of security deposit

I surrendered my png connection no. [protected] and deposited all the relevent documents with the customer care center located at r. K. Puram, new delhi on[protected] to mr saurabh kumar, managing one of the counters at the center personally by my husband and he assured my husband that the refund will be made in the account with a maximum period of 23 days.
But i am sorry to state that till the writing of this complaint there is no refund inspite of the assurance given to my husband on 26/07/2017 by the supervisor of the centre that the refund will be made latest by 31/07/2017. Every time center personnel are giving one or the other excuses and harassing the customers. Every time they are saying – wait for some more time. Wait, wait. How long the customers should wait – whether one should wait for years just to get back their hard earned money from the so called govt. Run organisation like igl - whereas your documents is showing time frame of 23 days to refund the security deposit to the customer on surrendering the connection.
Your customer care no.[protected] personnel are giving half hearted information/reply and not assisting the customers but only harassing the customers.
Today my husband had spoken to one mr bumbum kumar of the center at about 7.20 pm and when he requested him to connect him to the supervisor – he told him that the supervisor is busy in the meeting and cannot speak as the meeting will last may be for 2 hours.
This is the state of affairs of the organisation run by the government.
So it is my humble request to look into the matter seriously as your`s is a reputed organisation and redress customers querry/complaint on priority basis – like refunding my security depost lying with the organisation.
Moreover complaint incharge nos. 46074806, 46074811 are not picked by any one as i have tried for them so many times.
Can i hope sor some early action in the matter now?

Mrs kanchan gogna,
Bp no. [protected]

Dear all,

I do have car, i go to office daily by car.. There is cng outlet in my way... I get cng from there... But today's morning when i went to cng pump and started getting cng.. After getting cng in my car, the person who was on station started taking me using abusive language.. I just asked him to give my all money.. He was keeping my 3 rs. But he denied, i will not give.. What will you do?.. I said i will complaint... So i am writing to you... You know one more thing is you guys will not do anything because he did this to me, not to you guys... There is no hope in my india now... You guys if you are honest and india please take action on it on urgent basis... Werna kya fayeda iss aajadi ka... Hum toh gulam hi theek the... Please take action..

Location of cng outlet is near gautam buddha balak inter college gr. Noida.

Thanks
Person of hope
+91-[protected]

We, on our own behalf and on behalf of the residents of 690 dda lig (Houses) flats, pocket-c, molarband, post office: sarita vihar, new delhi 110 076, would like to bring the following to your kind attention for consideration and appropriate direction to the concerned departments for necessary redressal

-igl gas pipeline is pending since march 2017 and residents also given payment through cheque to igl for new connection. Only pipe fitting is done on few blocks and no igl executive is coming to take care of rest of the work. Here is 690 flats and we need igl connection asap. Also looking higher management of igl to check about why work has been hold since march 2017.

Rajendra singh
General secretary
Pocket-c
690 dda lig flats
Molarband
Delhi-110076
Mo-[protected]

Meter activation steel pending from last month (July 2017).
Apr 2017.. I deposited security and may 2017 visited by technician and july 2017 meter installed and now august 2017 start but i can not activated for consume pipeline service that is steel pending.
I dont think your rohin branch will not work properly plz take some action against this branch soon and also activate the meter and services soon.
Regarda
Govind dev

Dear sir,

I have applied for fresh png gas connection at my newly allotted flat no. C-ii/64, shahjahan road, new delhi. I have applied for the same at igl office on 27/7/2017 with requisite formalities. B. P. No. [protected] is allotted to me.in spite of my repeated telephonically requests, till date no person is deputed to install the connection at my residence. They daily assure me for installation of the same. Kindly pursue the matter and make arrangements for installation at the earliest.

Bipul pathak (Ias),
Joint secretary to the govt. Of india,
Ministry of mines,
Shastri bhavan,
New delhi
Mobile no. [protected]
Email address: [protected]@nic.in

I have started this connection in april 2016, have been waiting since then to get the clamp fitted on the meter for igl and unfortunately no one turned up till date. There was some issue with the old meter due to which the meter was changed and no one cared to fit a new clamp, i called us the customercare, ladged a complaint but there is just one option to get the pipe changed.
Now the meter has start to fall down which is hazardous situation for me...
Please get this complaint actioned asap understanding the criticality of the situation.