Indraprastha Gas Limited [IGL] Complaints & Reviews

I am a png customer from oct 2012.I have paid all my bills ontime or before time.But from invoice no.[protected] and invoice no.[protected]Bill of jan., feb and bill of march and april 2013.)suddenly increased my bill about rs.2500/-. I have talked so many times with customer care and try to resolve the problem but i failed. I have details of complained.Last month they told me that you can pay actual bill which was about rs. 415/- i paid...

The Director, PNG Division, New Delhi, Indraprastha Gas Limited I paid my IGL PNG bill Invoice No:[protected] Invoice Date: 16.05.2014 through online payment using my Credit Card. The payment was successful but my account is still showing it under unpaid bill.The bill was paid on May 20th, 2014. I am afraid I don't have the transaction ID of my payment and therefore I am little worried about it. Please confirm the payment is received...

My name is Amit Aggarwal living at B-67/F-1 Rampuri, Ghaziabad-201011. PNG is installed at this address with B.P. No. [protected]. This is to inform you that, meter reader doesn't visit at my house regarding billing purpose. They put the wrong reading in their data results wrong billing. I have logged several complaints to the IGL Customer care but the result is same. Incident 1: I got the billed up-to 28th Feb, 2014 with last billing...

I had applied for new connection in December 2013 and till date no action has been taken, If i check online it shows status of feasibility test in progress It is showing same message since last two month My application Reference ID [protected]...

Dear Sir, I lived in BU-58, SFS FLATS, PITAMPURA, DELHI 110034. I face the problem of blocking my door and windows ahead goes to pipeline.We have many time calls to your customer care number. always said to me solved your problem as shortly but not solved till date. I am not your consumer but i face this problem. so please do needful as immediately. Thanks, pankaj kumar [protected]...

Hello Sir/Madam,
I am really fed up with the IGL irresponsible behavior. I have done all the needful which IGL require for a new connection even I have even paid 6000/- which they ask for new connection, they gave me 90 days for new connection setup but non of IGL representative turned up in those 90 days. In those 90 days I even requested them for the early connection through their site (Request No : PRJ[protected]) there was no...

Client Name : Mr. Jaswant Arora (Jaswant Rai Arora) Applied Domestic piped Natural Gas Connection Reference No: [protected] Date of Registration 29/03/2014 Address : Block F, 8/21, 2nd floor, Vasant Vihar, New Delhi.-110057. Mobile no : [protected] email -id : [protected]@yahoo.com Visit : Done But connection is not coming at above said premises. please give reply when you will install the domestic piped natural...

Sir,
I am using IGL gas from since eight month, My business partner no is [protected] I pay my bill regularly but it is observe that the bill is not actual this is base estimated invoice.I have paid my bill & still my next bill shows arrears.Also the concern customer care not pickup the phone, which cause i am facing much inconveniently to pay the bill & I don't get any response from customer care kindly look forword it....

We have Applied for PNG in December 2012, we have deposited Security / Installation amount by cheque of Rs 6200/- ( Six Thousand two Hundred Only ) at that time of booking . Due to some technical reason IGL installation team refuse to install PNG at our premises. So we requested for Refund of Security / installation amount which we deposited at the time of Booking. Refund request submitted many times But till today i.e 28/3/2014 we did not...

Deposited Rs.6000/- with IGL on 29.08.10 for a new PNG connection vide BP No.[protected]. IGL kept the money with them and no information had been provided in this regard. After taking up the matter with the IGL the IGL had refunded the deposited amount of Rs.6000/- on 24.6.13 without interest. Mail had been sent to IGL for payment of the interest and the IGL had advised by vide its mail dated 21.8.13 that they are getting the management approval...

IGL even billed for gas consumption of next March & April14 to get billing at higher slab.My present meter reading on 25.2.24.is 1136.67 scm where as per their latest bill it is 1182.54 on 31.1.14, how it is possible?Further they have even added bills payment of Rs 714.99 I paid earlier.
BP No.[protected]
Anil J.Chanchani
Mob [protected]...

Hi, I am using IGL with BP# [protected]. I checked my bill & found that reading was not correct. Reading as on 15th Jan as per bill : Reading : 144 Current Reading i.e 20th Feb : Reading 149 How could it be possible ? Doesn't makes any sense & while taking to customer care executives, its like banging your head against the wall. Poor ( or even worse if a word exists for the same) customer service, first they make...

I have applied for new PNG connection vide receipt no.47906 and application form no.[protected] dated 17th july 2013. The payment was made through cheque, no.000108, of Bank Of India dated 17th july 2013 amounting Rs.6, 000. Almost 7 months have passed but no PNG connection has been made till now. Its a humble request to take some action as soon as possible. Make PNG connection as soon as possible....

DEAR SIR,
my booking reference no for new domestic PNG is [protected]dated 20.12.2013 in the name of madhavi jain.
I got the below mail rejecting my application saying wrong address.today I contacted your customer care and they told me that my application is rejected because the technician has reported that the address is wrong.
I am surprised, as my address is correct and no technician has ever called me nor visited...

I had applied for new domestic PNG Connection on 14.03.2013 vide ref no[protected] enclosing therewith Banker's Cheque No 019314 dt 11.03.13 for Rs 6000 on State Bank Of India Najafgarh Road(code 01181). In July I received a call from your office from no 46074852 by Ms Neetu that your Banker's Cheque is expired therefore send another draft for Rs 6000 in order to give you the connection. Accordingly a new Banker's Cheque...

Against rqst to IGL for new connection, their team visited my residence to find suitability for allowing this connection about a week back and found that connection can be given. Thereafter, via e-mail I was advised to connect on the subject telephone nos. for sending documents. Regretably these two lines are always engaged resulting in no contact in this regard. Shall be grateful if the said documents (or list, whatever) may be sent to via...

This policy is not user friendly and shows that IGL is using its monopolistic and dominant position to arm twist its customers

As per IGL's website, price of PNG stands revised at Rs. 27.50 per scm for consumption upto 30scm in 60days. Beyond that, the price stands at Rs 47.50 per scm .

For consumption more that 30 scm, the new price of Rs 47.50 should be applicable if the consumption exceeds 30scm and...

I had registered with no. 283549 on dated 27/01/2013 for a new domestic PNG connection with deposit of Rs. 6000 through cheque no. 545957, which is credited from my account. But i am still awaiting for the new connection, neither any refund has been made to me. kindly do necessary action as early as possible and convey the status either by email ([protected]@gmail.com) or by contacting me on ([protected]). Thank...

IN THE MONTH OF FEB & MARCH.2013 WE HAD ORGANISED IGL CAMP ALONG WITH YOUR STAFF FOR NEW CONNECTION AND PAYMENT FROM THE RESIDENTS OF MOTI NAGAR.SEVERAL FORMS & PAYMNETS BY CHEQUE WERE COLLECTED BY YOU,BUT TILL DATE MAXIMUM OF THE ABOVE RESIDENTS ARE WAITING FOR THE CONNECTION(WHERE AS YOU WERE TO PROVIDE IT IN THE TIME LIMIT OF 90 DAPYS MAX.)IT HAS ALREADY GOT TIMEBARRED AND THERE HASBEEN NO POSITIVE RESPONCE...

Hi, this is the feedback regarding the billing of PNG business partner number [protected]. I am receiving inflated bills from past two month. I lodged a complaints against the invoice number[protected] and have not got any solution or did not receive any response till now. (complaint number ONM [protected]) This is really disappointing on your part, for showing such a careless attitude towards customer request. My average consumption,...