Indraprastha Gas Limited [IGL] Complaints & Reviews

I had applied for a new connection on 30th December 2013, reference number being [protected] Consumer number [protected]. Till date March 19, 2015, I haven't received the connection. It is noteworthy that IGL pipeline is placed just outside the boundary wall of my residence. Further, all my neighbours have been granted a connection while I have been deprived of the benefit. A number of complaints to IGL have run in deaf years. Request for your assistance for early connection. Rajeev

I am pursuing B. A. history hons from D.U. I have filled b.ed from i.p university but the date of my D.u exam is clashing with I.p b.ed that is on 9th may 2015. I.p people can you please re-schedule your entrance exam on the very next day that is Sunday. as all the entrances are always held on sundays. kindly do it.

Business partner no [protected] Complaint no ENM[protected]. I made a request on 2/2/2015 to the Company to reconnect the meter and restore the Gas supply to my flat at A1/32 Azad Apt Aurobindo Marg Hauz Khas New Dellhi 110016. Earlier I had got the supply disconnected in October to get the Kitchen remodeled. The work is now complete and I would like the gas supply to be restored. Between 2/2 and today 11/3 I have rung up the Customer Care no of the Company 9 times. They gave me the number of their technician who undertakes the job. This no was given to me on 28/2. I have contacted this number about 30 times between 28/2 and today 11/3 . Have sent 3emails to their email address customercare.[protected]@igl.co.in. I have had no response from the Company. Would request you to please get the Company to undertake this work at the earliest Kuldip Mehta phone no[protected]

with due respect and humble submission that i few lines igl gas payment do today by sbi c card .to BP no [protected]. .payment deducted from my account but not any information from billdesk. means transaction no etc amount 663.12 only dtd 23/o2/15.please check and inform me [protected]@gmail.com krishnankutty [protected] /

Hi I have been charged Rs. 7000 on account of modification. I have asked for the reason of modification. But I have not received any communication in last 15 days. I have written to customercare.[protected]@igl.co.in 4 times in 15 days. They did not bother to reply. Thanks, Rajender Gupta [protected]@gmail.com

INDRAPRASTHA TELESOLUTIONS -A FRAUD MOBILE TOWER INSTALLATION - AMOUNT CHEATING & Forgery Certificate issuing Company.- cheating method :

1.In DAILY THANDHI NEWS PAPER, in the "VARI VILAMBARAM" section, in the VAADAGAIKKU THAEVAI heading with "100 to 500 sq feet land required for monthly rent - attractive advance" information THESE PERSONS gives advertisement.

2.Will receive land informations thro SMS from public - who are all calling.

3.After 2 or 3 days they sends a SMS with infotmation that " "Congratulations your land selected for for Vodafone mobile tower installation on your site"

4.Then they will inform that, "Please arrange to get No objection certificate from GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY & Mobile Network Registration certificate from TELECOM REGULARITY AUTHORITY OF INDIA.& those have to be got in Delhi"

— That time when one asks that "Sir, we can't go to Delhi.. is there any other way?"

Now they starts their play.

4."No problem Just pay Rs.5000/- to our A/C & we will arrange". - They will say.

5.After one pays that Rs.5000, in one week gape, they will send 3 forgery certificates with Government of India's logo ! & with original rubber stamp & signature of Government officer.!!

6.Along with those Forgery certificates,
They will send a agreement paper.Thro that, & over phone, they will inform to pay Rs. 25, 000/- in their staff Mr.Avnish Kumar's Bank A/C - & that amount will be paid as Government tax & the pay slip of that Rs.25000/ will be sent to you - which will be required to show to ware house - at the time of Mobile Tower Installation.
& strictly will inform that,
"then only the site will be accepted for installation of Vodafone tower and a cheque will be sent for Rs. 20 lacs as part advance in 2 days of said advance amount Rs.65 lacs."

7.After that, they will keep silence for some days

8.Then they will send a SMS that your cheque for Rs20lacs is ready & its no. is 259180 & will call and inform to pay another Rs.35, 000/-.

if we ask 'why?'..

they will say.. "Then only cheque will come."

Like that they will speak & speak & will loot maximum amount from as much as possible.

REQUEST TO DAILY THANTHI MANAGEMENT :

PLEASE DON'T ACCEPT ALL ADVERTISEMENTS WITHOUT KNOWING WHETHER THE ADVERTISER IS A RIGHT PERSON OR A FRAUD.

BECAUSE YOURS DAILY THANTHI - WE BELEIVE THAT.. WILL NOT PROVIDE WRONG NEWS... & WILL NOT HELP FRAUDS BY PUBLISHING THEIR ADVERTISEMENTS JUST FOR MAKING MONEY.

BUT EVEN TODAY..[protected] HELPED THOSE FRAUDS BY PUBLISHING THEIR ADVERTISEMENTS.I REQUEST TO PLEASE STOP PUBLISHING SUCH FRAUD'S ADVERTISEMETS.

I losed Rs.35000/-

I DON'T HOW MANY OF OUR PUBLIC ARE CHEATED BY THEM. LIKE ME

I request DAILY THANTHI management to take necessary steps thro concerned police department to stop such fraud's advertisements & Safe guard public from such like frauds. I hope that the department will punish those fraud persons.


Thanking you sir,


Yours sincerly,

SITHIFAREETHA
[protected]
161, THIYAGARAJAR COLONY,
OPP : SAKTHI MARIYAMMAN TEMPLE
PASUMALAI
MADURAI - 625004
TAMILNADU

My complaint I applied for PNG connection in the year 2010 with depositing Rs.5000. The amt was refunded with intt. on 28.07.2010 with the reason some technical reasons. PNG connections to my left, right and front buildings were already installed. I applied again and again vide B P No. [protected] dt. 10.01.201, [protected] dt.09.04.2014, [protected] dt.02.06.2014, [protected] dt. 14.10.2014 and [protected] dt. 04.01.2015 but every time my request was rejected on technical ground ( due to PNG Pillar was not erected in front of my house) without any fault on my part. If pillar was not erected it is not my fault. Where as PNG connections were installed in my close neighboured i.e. left, right, back and front buildings. You are requested to look into the matter and arrange for PNG connection for our building ANIL DANDONA, F 49, DILSHAD COLONY, DELHI 110095 (Mob: [protected]) [protected]@gmail.com

DAILY THANTHI ADVERTISEMENTS HELPS FRAUDS DAILY THANTHI ADVERTISEMENTS HELPS FRAUDS REQUEST TO DAILY THANTHI MANAGEMENT : PLEASE DON'T ACCEPT ALL ADVERTISEMENTS WITHOUT KNOWING WHETHER THE ADVERTISER IS A RIGHT PERSON OR A FRAUD. BECAUSE YOURS DAILY THANTHI - WE BELEIVE THAT.. WILL NOT PROVIDE WRON NEWS... & WILL NOT HELP FRAUDS BY PUBLISHING THEIR ADVERTISEMENTS JUST FOR MAKING MONEY. BUT EVEN TODAY..[protected] HELPED THOSE FRAUDS BY PUBLISHING THEIR ADVERTISEMENTS.I REQUEST TO PLEASE STOP PUBLISHING SUCH FRAUD'S ADVERTISEMETS. I DON'T HOW MANY OF OUR PUBLIC ARE CHEATED BY THEM. LIKE ME I - SITHIFAREETHA, seen an advertisement in Daily Thanthi newspaper, Madurai edition on 10 November 2014 and contacted given Phone.no. [protected] & [protected] in the "VARI VILAMBARAM" section in the VAADAGAIKKU THAEVAI heading with "100 to 500 sq feet land required for monthly rent - attractive advance" information They told to SMS the Land details & after sending that, in a one week gape, they replied that "Congratulations your land selected for for Vodafone mobile tower installation on our site in monthly rent Rs.80, 000 - advance Rs. 65 lacs basis. and for one job oppurtunity - as per the advertiser's commitment. When I contacted, they told me to deposit 5000/- to get No objection certificate from GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY & to get Mobile Network Registration certificate from TELECOM REGULARITY AUTHORITY OF INDIA. They given me an A/c no. STATE BANK OF INDIA A/C.NO. [protected], of Mr. ANUJKUMAR, SBI BRANCH-PHERUPUR.IFSC - SBIN0006991. I deposited Rs.5000/- on 17/11/2014 at STATE BANK OF INDIA MADURAI (Bye pass road branch) TAMILNADU. Then they told me to send the scan copy of the challan to E-mail : [protected]@gmail.com ie., to INDRAPRASTHA TELESOLUTIONS, PLOT NO: 145/146 GR FLOOR, NEAR SAIBABA TEMPLE, NOTH EXTESION, SEETHAMMADHARA, VISAKHAPATTINAM, - 530013, ANDRAPRADESH. www.indraprasthatelesolutions.com On[protected] I got Agreement papers thro' Speed Post at my site address. In that, they informed to pay Rs. 25, 000/- in their staff Mr.Avnish Kumar's Bank A/C - so that our site will be accepted for installation of Vodafone tower and to get a cheque for Rs. 20 lacs as part advance in 2 days of said advance amount Rs.65 lacs. I deposited Rs. 25, 000/- in UNION BANK OF INDIA a/c. Mr.AVNISH KUMAR's a/c.no. [protected] on 01/12/2014 in UNION BANK OF INDIA KALAVASAL branch, MADURAI, Tamil Nadu. After that .. AFTER ONE WEEK, those persons called & infromed that "your cheque is ready now, we want Rs.25000/= for proceeding - after receiving that amount your cheque will be sent".That moment only we realized that we are cheated.Now they are contacting from the mobile number [protected] Company's Name : INDRAPRASTHA TELESOLUTIONS - registeration they given as Regd.No.ITP-0035-MT-243568 HEAD office address- INDRAPRASTHA TELESOLUTIONS, PLOT NO: 145/146 GR FLOOR, NEAR SAIBABA TEMPLE, NOTH EXTESION, SEETHAMMADHARA, VISAKHAPATTINAM, - 530013, ANDRAPRADESH. WEBSITE : www.indraprasthatelesolutions.com I request DAILY THANTHI management to take nessesity steps thro concerned police department to get back my amount Rs.30, 000/- & Safe guard public from such like frauds. I hope that the department will punish those fraud persons. Thanking you sir, Yours sincerly, SITHIFAREETHA [protected] 161, THIYAGARAJAR COLONY, OPP : SAKTHI MARIYAMMAN TEMPLE PASUMALAI MADURAI - 625004 TAMILNADU

Sir, My PNG k no is [protected]-RAMAN KUMAR PARASHER, 35B PKT -B, DDA FLATS, WEST GORAKH PARK, SHAHADARA DELHI-110032, PH NO.[protected] I am out town in Bangluru since 25th Oct, Since then there is no gas consumption against this gas connection me tioned above and my house in locked since then. I have given my house key to my nebour to take care my gas reading.In November yr reader came and took the reading of my consumption and i received bill for 5scm Rs 127.32 which i have paid but in Dec 23rd/24th yr reader did not cooperate us on repeated request of my nebour and sent the message to yr billing dept "HOUSE FOUND LOCKED.My nebour repeatedly requested the reader to take the billing but he bluntly refused saying that he has sent the message that"HOUSE FOUND LOCKED", I do not understand what kind of bylaws are with IGL that once the Message is sent thereafter billing cannot be sent . I am facing this billing problem -2nd time. My last double payment of July 2013 adjust detatails are also not provided and entire amount of Rs 1812.00 has been adjusted without sending me proper adjustments of bills. Kindly look into the both problems and help me

BP[protected] RF [protected] I have Submitted 6000 on 20th Jan 2014. But there is Some problem in installation. So I have requested for cancellation of connection and refund of the amount. I have went to RK Puram office many times for the same. But till date I.e. 19nov 2014 I have not got any response. Its been 10 months now. Pls do something. Call Center people are completely useless. They Dont tell anything.

The below complaint is being escalated as no appropriate actions have been taken by IGL since the last 10 months even after continuous follow-ups, calls to their call centers and the wrong bills are being continuously generated till date. The only action they taken is close the complaint on their website without doing what is needed. Special readings have been requested in Nov 2013, Mar 2014 and Aug 2014. Even after taking those readings the bills are not being corrected and the response is pathetic from IGL. The below are two emails which have been sent with no response.. Mail sent on Oct 13 ***************************************** Hello This is to bring to the notice of the right authorities the problem we have been facing with the billing since the last few months and after umpteen complaints on your website have not seen any resolution to the same till date. Complaint have been registered on your site on (screen shots enclosed below) 1. May 2, 2014 2. July 16, 2014 3. Aug 27, 2014 4. Sep 25, 2014 5. Oct 13, 2014 The gas consumption is almost nil at our end on account of my parents travelling extensively and being out of the town, however the bills being populated are just showing estimated readings based on the last reading and not the actual readings. After multiple calls and request to your call center we even asked for a person to visit our home to take the correct reading and the visit happened on Aug 11, 2014 (BP No: [protected], S.No: 113673) The person confirmed us that the following bill will show the corrected reading however even after two months still the bills we are receiving are inflated bills and you are expecting us to pay the same. Even the latest bill is an inflated bill and not true representation of the readings. The complaint status on your website just show the status as "CLOSED", please help us understand what does it truly mean? I am writing this mail with the hope that we will get the bill denoting the right reading and the corrected payment, this will also enable us to pay the right amount hereon. Also, I am hopeful that you will look into the same with utmost urgency, else I will have no option but to escalate your negligence to the right authorities and the consumer forum for the redressal of my complaint and the appropriate compensation. ****************************************** Mail sent on Oct 27 ****************************************** Hello This is to further follow-up on the below mail. Can sombody help me understand on when the corrected bill with the right amount be raised or will I have to escalate the issue up further? I am also attaching the last copy of special reading which was taken on Aug 11 with the hope that the following bill will be corrected but to the disarray the stigma continues. Awaiting to hear from your end. Thank You Amit

Hello I have been forced to escalate the complaint to this extent as no action has been taken since the last 10 months on the billing issue we have been notifying IGL with. Three special readings have been taken on our special request in Nov 2013, March 2014 and August 2014 however the same is still not reflected in the bills. Nobody picks the phone on the numbers given at the back of the bill. Incharge- Complaint Receiving Cell, Nodal Officer complaint number are never answered. Below is a snapshot of what we have been going through and how many complaints have been raised through the IGL site and through written communications. Your support in making these people work to customer complaints will be highly appreciated. ********************************************************* Mail sent to customercare.[protected]@igl.co.in on Oct 13 Hello This is to bring to the notice of the right authorities the problem we have been facing with the billing since the last few months and after umpteen complaints on your website have not seen any resolution to the same till date. Complaint have been registered on your site on (screenshots enclosed below) 1. May 2, 2014 2. July 16, 2014 3. Aug 27, 2014 4. Sep 25, 2014 5. Oct 13, 2014 The gas consumption is almost nil at our end on account of my parents travelling extensively and being out of the town, however the bills being populated are just showing estimated readings based on the last reading and not the actual readings. After multiple calls and request to your call center we even asked for a person to visit our home to take the correct reading and the visit happened on Aug 11, 2014 (BP No: [protected], S.No: 113673) The person confirmed us that the following bill will show the corrected reading however even after two months still the bills we are receiving are inflated bills and you are expecting us to pay the same. Even the latest bill is an inflated bill and not true representation of the readings. The complaint status on your website just show the status as "CLOSED", please help us understand what does it truly mean? I am writing this mail with the hope that we will get the bill denoting the right reading and the corrected payment, this will also enable us to pay the right amount hereon. Also, I am hopeful that you will look into the same with utmost urgency, else I will have no option but to escalate your negligience to the right authorities and the consumer forum for the redressal of my complaint and the appropriate compensation. *************************************** Mail sent to the same email address on Oct 27. Hello This is to further follow-up on the below mail. Can sombody help me understand on when the corrected bill with the right amount be raised or will I have to escalate the issue up further? I am also attaching the last copy of special reading which was taken on Aug 11 with the hope that the following bill will be corrected but to the disarray the stigma continues. Awaiting to hear from your end.

This query is in regards to the fraudulent Billing being done on the BP No: [protected] Installed on the below mentioned property. Address: Flat No:13C, Block AJ, Shalimar Bagh, Near: Prabhu Dayal Public School New Delhi -110088 Meter No: 31582641 I ordered a temporary disconnection of the IGL services on account barring BP NO:[protected] installed at the above mentioned address on 17/03/2014 via request No ONM[protected] due to Renovation work being carried out on the said property and the temporary disconnection request completed on 20/03/2014. It's been noticed that since then we have been wrongfully billed and charged by IGL as there should be no bills generated under my account as the line is disconnected and no usage is being done on the above connection via Meter No:[protected] since 20th March 2014. The Bills that were generated since then [protected] generated on[protected] for amount : 1479.84 (Paid -Auto debited from my account) [protected] generated on[protected] for amount : 93.15 (Paid -Auto debited from my account) [protected] generated on[protected] for amount : 3760.98 (Paid -Auto debited from my account) I called up IGL customer care and the representative informed me that IGL bills its customers on assumption usage and not actual, I requested him to stop the billing as there is no usage done from our end and requested for refund, the rep advised me that he would put in a request for stop billing and requested me to write an e-mail to customercare.[protected]@igl.co.in for refund. I wrote around 4 e-mail to the above mentioned address however never received a revert from them, so I discontinued the follow up's hoping that the customer care rep would come good on his word. However that was not the case I was going through my bank statement recently and found that IGL once again generated a bill of Rs 2588.28 on[protected] and debited the amount my account due to standing instruction to the bank. When I checked my account on IGLonline.net I didn't find any previous amount showing in credit nor any response from them to my request. I would request if you to please share your suggestion/thoughts on what options I have in order to recover my money from IGL. Thanks, Regards Abhishek Sharma PS: attached images of the complaint being done online and emails/follow up emails written to customercare.[protected]@igl.co.in

SIR, I am having PNG connection at my house which is vacant and I am not using the gas because I have not shifted to this house .Sir I request you that connection is not in use so bill for payment should not be generated. Registration no ;[protected] Address :126 block3 ASHA PUSHP VIHAR sect.14 KAUSHAMBI GZD UP NAME :ARUNA SINGH DT:06/09/2014 MOB no : [protected] My present residence is DDA flats MANSAROVER PARK SHAHADRA DELHI110032

Application No. [protected] My name is Rajendra Prasad, working in State Bank of India, reside at Flat No-90, SBI Officers Flats, G-Block, East of Kailash, New Delhi-110065, has applied for Gas Connection through Pipeline as there is Pipeline Facility in our area, however the meter is not installed . I submitted application on 12/03/2014. After submitting application, I was told to wait for three months as it takes time. I quietly waited for three months, and after passing of three months, I followed up at your office in RK Puram with Mr. Nitin, Ms. Joshi and their Senior Mr. Mishra. I have visited them 5-6 times and every time I meet them, they assure me to get the metre installed in coming Saturday/ Sunday, which surprisingly has not come yet. After getting their disappointing response I called at your helpline and they provided me a mobile no of Mr. Sunil Tak, therefore started following up with him on his mobile, and I am calling him for past 3 weeks, almost on daily basis, and he is also assuring me to get the metre installed in coming weekend, but the response is same!!! That weekend is still far from over . Is the standard practice organisation like your follow? What is the accountability aspect? Can any body take some time and look carefully at my grievance and see how your people are working ? It is very disappointing . With regards Rajendra Prasad Sent from my iPhone 5 Mobile : +91-[protected]

Dear sir, namaskar, I have booked png connection on dt.28/12/2013 vide registration no.[protected] after complete this procesess we have paid rs.6000/={rs.six thousand only} against security deposit by cheque for the name of indraprastha gas ltd.on dt.02/12/2013.sir, my B.P.no.generated on 31/122013 then IGL marketing executive mr.vinod ji came to my house for checking of connection status, he told me we can not given connection to you because your room is made of POTA-CABIN TYPE, then i agree next day i have made a application to refund security money from IGL i have send my aaplication through dtdc courier vide doucent no.21/05/2014 this courier received at security deptt. at IGL Office at R.K. PURAM NEW DELHI{ marked to mrs.JYOTI CHAWALA} Marketing deptt. also i have send manny time mail regarding this matter. sir you are request to kindly take a necessary action regarding this matter, because i suffering day to day loss of my money from bank interest
with warm regard's
NAND KISHORE NAILWAL
HOUSE NO.59
SRESHTHA VIHAR, DELHI-92
PHONE [protected]
BP.NO.[protected]

My BP No. [protected] is 150 days old, I had made several complaints. My latest complaint no. is PRJ[protected], but not received any response from your end. I had sent several mails regarding this at customercare.[protected]@igl.co.in but did not received any reply from your end. I had made several call on your phone no. [protected], and visited your customer centre which is situated opposite Vivek Vihar police station and every time I am getting the assurance that within 2-3 days my meter will be installed. Meter were installed to some BP No. created after my BP No. in this locality, how it is possible I don't know.

Company has sent me a inflated bill by showing very high consumption of gas based on reading taken on 18th May 2014.That reading was wrong as till date ( 18th July 2014 ) I am unable to reach that reading hence it is wrong billing based on wrong reading. Not only this a complaint was logged on 24th June 2014 ( complaint id MKT [protected] ).Reminder calls made to IGL call centre on 5/7/14 & 10/07/14 and 18/07/14 but no action yet on the complaint or visit by IGL meter reader. Escalation matrix printed on back side of bill is of no use as no one picks up phone from those nos. Meena saxena

Hi, This regarding the PNG connection, ref no- [protected]. I have applied for this new connection Dt. 10th Feb 2014. Within two days feasibility study was done i.e. on 12th feb. But report only came in on 2nd March after several follow up. After that, document was sent on 12th May 2014 from my side and was received on 13th May (as per courier tracking number). But till now BP number is not generated, after several follow up with customer care service. Here are the some details: Check Number - 441706 Bank/Branch - ICICI/ Sector-18, Noida Dt- 13/05/2014 Really very poor service. Unfortunate to say that there is no transparency in the whole process. There is no centralized complain number through which one can track previously logged complaint. Every time from the call center getting the same response, we are logging your complain. Any how it is nearly 4 months, so please requesting please generate the BP and make the installation quickly. Thnks, Tapas

I am a png customer from oct 2012.I have paid all my bills ontime or before time.But from invoice no.[protected] and invoice no.[protected]Bill of jan., feb and bill of march and april 2013.)suddenly increased my bill about rs.2500/-. I have talked so many times with customer care and try to resolve the problem but i failed. I have details of complained.Last month they told me that you can pay actual bill which was about rs. 415/- i paid rs.430/- that by check.But this time same thing has happened again.Now they are adjusting my paid bill into security deposite which is not applicable to me because i am a public sector undertaking employee and i am living in airindia colony vasantvihar new delhi-57.All the employees of airindia has deposited the bank draft of rs.1000/-as refundable security at the time of new connection and rest is between airindia and igl(Indraprastha gas limited) what is the agreement between them that i donot know.My check payment of rs.755/- and rs.430/- they didnot deposite against my consume png they deposited in the account of security which is not justified.Please look in to this matter and do the needful to solve this problem.Customer care has never called me i always called them.They never me writen any solution or complained details.They cleared all my online complained without discussing me at his own.They never botherd that his customer facing the serious problem.Thanking you in anticipation.

Arun kumar kulshrestha
B-2/13 airindia colony,
Vasant vihar new delhi-57
Mob-[protected], [protected]
[protected]@yahoo.Com