Indraprastha Gas Limited [IGL] Complaints & Reviews

I am living in rented accommodation in AWHO, Greater Noida. Our landlord has got PNG installed in the house last year. We are using this facility but no bill has been generated till now. I have tried calling all the numbers listed in IGL website but there is no response from amny of them. i have also written mails at the addresses, '[protected]@igl.co.in' and '[protected]@igl.co.in' but got no response. I have had some contact on the billing mobile number, but they ask for Business Partner number which was never provided. Unable to pay bills, and don't know when this would be generated, for how much. Meter reading has been taken 1-2 times by IGL personnel, but they don't have any clue about the bill.

Sir: I am fed up with IGL attitude and their non-customer oriented behavior is causing lot of tension for this senior citizen aged about 67 years. I had to leave Delhi and in Chennai now. I have got the above connection in my name. I have paid their estimated invoice upto meter reading 786.91 vide their invoice no.[protected] dated 28/2/2015 for Rs.853.72 which was paid in time and they have acknowledged receipt of this payment in their next bill too which was in their invoice no.[protected] dt. 29/5 for Rs. 1121.22 for the reading from 786.91 to 805.32.I have been making online complain saying the last reading was 793. and I have been asking them for the bill for units 793-786 = 7. This reading was also confirmed vide IGL Modification Receipt no.184660 dt.18.07.2015 where it is clearly mentioned last reading as 793.168 issued by Rajiv of IGL and disconnected the connection temporarily @ Rs.99/- per month. Will you please kind enough to take up the matter and resolve the issue once for all. This company has no proper coordination and are issuing invoice after invoice without verifying customers complaint and their own records. E.K.RAMADSAN, 107 GODAVARI STREET CHINMAYA NAGAR STAGE-1, CHENNAI 600 092. MOBILE [protected].

My BP No is [protected]. I have received a bill of 2458 INR. My only consumption for billing is 16 scm and the bill came for 97 scm. As per the IGL bill, The reading used for billing on[protected] is 337. However, the actual reading on[protected] is 256. The last billing taken was 240 scm. I tried customer care no[protected] but no answer. I have written the emails to customer support but no one cared to reply.

Hi, My reading current is 00030491. Where as estimated unit is 81 which is too much for my consumption. Kindly some one help Im not paying my last bill which is 1006 Rs & 21 rs late fine I paid on 5th august 1288 Rs & now this 1026 Rs No help from this number [protected] ! I am attaching the snap hot of meter dated 7 of october Need your help .. rgds, Sanjeev Singh Manhas Flat no. Saphhire 601 Arihent ambeince Crossing Republik NH-24 GZB 201016 B P No. : [protected] Mobile No.: [protected], [protected] Email id. : manhas.[protected]@gmail.com

Hello This is to bring to the notice of the right authorities the problem we have been facing with the billing since the last few months and after umpteen complaints on your website have not seen any resolution to the same till date. Complaint have been registered on your site on (screenshots enclosed below) 1. May 2, 2014 2. July 16, 2014 3. Aug 27, 2014 4. Sep 25, 2014 5. Oct 13, 2014 The gas consumption is almost nil at our end on account of my parents travelling extensively and being out of the town, however the bills being populated are just showing estimated readings based on the last reading and not the actual readings. After multiple calls and request to your call center we even asked for a person to visit our home to take the correct reading and the visit happened on Aug 11, 2014 (BP No: [protected], S.No: 113673) The person confirmed us that the following bill will show the corrected reading however even after two months still the bills we are receiving are inflated bills and you are expecting us to pay the same. Even the latest bill is an inflated bill and not true representation of the readings. The complaint status on your website just show the status as "CLOSED", please help us understand what does it truly mean? I am writing this mail with the hope that we will get the bill denoting the right reading and the corrected payment, this will also enable us to pay the right amount hereon. Also, I am hopeful that you will look into the same with utmost urgency, else I will have no option but to escalate your negligience to the right authorities and the consumer forum for the redressal of my complaint and the appropriate compensation. Mail again sent on Sep 22, 2015 to the customer care.. This is in continuance to the mail below. After the mail below, few more complaints have been registered on your website however to no effect. We have also requested for special readings, however the truth is even after numerous complaints, special readings the correct bills are not generated. We even sent the screenshot of the correct reading (attached below) also to the watsapp number which your personnel happily sticks outside the home. I am unable to understand why these mails are not looked into or any action taken from your end. FOR WHAT IS CUSTOMER CARE FOR??? And after all this we get a letter from IGL No: IGL/MKTG/OP-4865 toward disconnection of gas supply if we do not pay the pending amount. Has anybody at your end bothered to verify that the amount being charged to us is not the right amount and bill is overcharged. Your Additional managers are competent to send the disconnection notices but not willing to look into complaints not for a month but since 2 years. Please help me understand why should I not file an official complaint in consumer forum and put this complaint on your social pages. I await a quick action from your end to rectify the billing once for all and please set your systems and calculation methods right. PLEASE GENERATE THE RIGHT BILLS. Reading taken by Mr Babul on Sep 24 shows meter reading as 1226, will I get the right bill and will my future bills not be populted on an estimate?? Set your algorithms right..

This was the application I had written to PNG Sir, I had applied for png connection on 14th March 2015, My reference no. is [protected]. Thereafter I deposited the cheque no.689775 on 30/3/2015 which was cleared. I received the BP no. ( [protected]) on 29/5/15. Till date we have not got the installation done at our place, whereby the connections in our neighbouring houses have been undertaken though they had registered days after us. On enquiry we came to know that there is no connecting pole in our building In this regard we had requested for pole installation on 27/7/2015 . We were assured that the pole(tf) would be installed within a week. your customer care no. is unresponsive.Not once in last 20 days I was able to make the call even I tried more than 10 times daily. Once or twice luckily when connected to your customer care no. earlier I was told that my request is under process and 90 days have not been passed from the issue of BP no. In this regard I would like to clear that now since 90 days have passed what procedure would be followed. I have regularly sent the emails also. (17 july 2015, 31st july, 3rd Aug, 25th Aug, 7th Sept) to no avail. On 10th sept I received a visit from your side but was given a phone no. of CGO control room to contact. On calling I was told to visit R.K.Puram office. What was the purpose of the visit and why I am I required to visit any office. This is all consumer harrassment., I had simply applied for the png connection and had deposited the cheque when my premises was approved for connection.I was not aware what a TF is and whether our building had a TF or not. On what basis the approval was made and cheque approved .If there was any this kind of requirement why was not the tf installed immediately when my approval was sanctioned. What steps were taken in these six months please specify Awaiting prompt reply. Thanks, Amit Gupta [protected] E-160/161 Lajpat Nagar - 1 New Delhi-24.

Bill payment was due on 22 Sept but Bill Amount of Rs.456.25 was paid on 19 Sept. The amount has not yet been credited to my payment history. Consumer Care has been E-Mailed 6 times giving full details of Bank Ref no. Nodal officer was also contacted. App Auth Mr Ashim also been contacted. Mr Rajinder PA of Sh Narender Kumar CEO been reported.

Subject : BP No [protected] – Complaint for Non-Compliance Sir, I have applied for new connection on 21st August, 2015, and waiting for the connection, even after completion of all the formalities. I have contacted your office at RK Puram on 8th September, 2015 for the same and got ticket no [protected]. I had contacted your Push Vihar Office over telephone on 10th September, 2015, after a lot of request over phone. In this process I had contact and meet Mr. Asis, Mr. Akhilesh, Mr. Rajat, Mr. Ram Kumar, Mr. Ram Rajya and got lot of harassment after talking them. I had contact on Phone at [protected], 64735996, 64735997, [protected], [protected]. All the times got different response and different type of excuses. Now I have arranged a Gas Cylinder and other accessories. I have also taken a audio clip with pre-information to Mr. Asis at IGL office and shared this with different communication media. Your Pushpa Vihar office people misbehaved with me.

I am regularly paying my bills raised against my using png for domestic use . i was out of station for two months of july & august 2015 during which no png was used by me yet i received the estimated inflated invoices for these months.I also received a letter no. IGL/MKTG/OP- 656 Dated 21.07.2015 for overdue outstanding payment of Rs.653.47 towards PNG invoices., though i paid this outstanding amount vide cheque no.024532 dated 03.09.2015 for this outstanding amount.To my dismay i received another invoice no.[protected] dated 10/10/2015 for Rs 1100.27 which includes the above outstanding due amount of Rs653.47 though paid by me as stated above.I am having present reading of png502 units as on today the 21/09/201 5 whereas the reading of507.24 units has been shown in this invoice as on 31.08.2015.Iam paying this due amountof rs 412.16 shown in this present invoice vide cheque no.024535 dated 21/09/2015.Irequest therefore to set right your records against my name and issue a correct invoice in future based on actual consumption of png as per meter reading.

IGL connected PNG line in shiv shakti vihar by digging at numerous spots and all borings were left unfilled which now dangerous to the residents, specially to the children & ladies. Incompletion of work is not supported by the residents. Expected to resolve the issue at the earliest.

Dear Sir/Madam, I am a resident of Prateek Laurel Apartments, Sector 120, Noida-201301. I had paid up the security deposit for the IGL connection at the time of possession of apartment on 11/12/2013. The installation of connections happened in my apartment in October 2014. The staff who came to the flat to install were extremely rude and demanded that I get a ladder fit for their size so that they could install the connection. I complained to the IGL engineer on site and he responded with equal rudeness that since you don't have a ladder your connection will happen after every one else. Since then I have been following up with all IGL staff who come to our apartment but the connection has not been installed. On 2nd November 2014, I paid up the meter activation charges also vide cheque number 015749 drawn in Axis bank to the IGL representative who came to collect it at our apartment. Please find the receipt attached. I logged a complaint with him as well about the connection not yet being installed. He noted it down and said he will share it with higher authorities. It has been more than 7 months since all payments have been made by me to IGL and no installation has been done. On contacting IGL customer care, I was given the number of Mr. Vikash Ph# [protected] for getting the connection installed. On calling Mr. Vikash he gave me the number of Mr Ajay Maurya ph # [protected]. Mr Ajay Maurya has not been picking up this phone number for the last 3 months. Sir/Madam, I do not understand why I am being subjected to such rude and unprofessional behavior and how do I get a connection for which I have paid up the full amount in time. Do all IGL customers have to bring ladders for their staff? Isn't this harassment? I need the PNG connection installed for which I have paid the entire amount and I request someone in IGL to take action. Request your sincere intervention. Regards, Ruchira Garg

Installations Dear Sir /Mam My name is Pramod Gupta resident of 15/217, Vasundhara, Ghaziabad. I had applied for PNG gas connection in Feb 2013 my BP no is [protected]. After numerous number of call to customer care, there is no response till now. When I call to customer care the person who picking the phone reply that the PNG connection is installed at my house. There is a falls information feeded in the computer. sir, my request to you please ask your engineer to visit at my place and see the truth. This is three and half years… I have no patience left. Please resolve my problem earlist as possible. Pramod Gupta 15/217, Vasundhara Ghaziabad, UP Mob No. [protected]

Business partner no [protected] dated 11.05.2015 received on 29.05.2015 for amount of 93.26/- to be paid on 01.06.2015. We have contacted many executives to access the password for online payments. The password reset procedure mentioned by the executives does not work so i am unable to make the payment online. Kindly help before the due date i.e 01/06/2015

FRAUDULENT BILLING.!! for my BP NO.-[protected] I have been receiving bills with negative amounts for past one year and exorbitant amt being charged collectively for entire period sans subsidy benefits... but despite of numerous complaints there has been no response. NO regular meter readings happen ...and even when they do show consumption you deliver negative amount bills with clear agenda of looting customers of there hard earned money by charging huge amounts once for entire period when the consumption slab benefits dont apply...!!! STOP such fraudulent practices and address the issue as soon as possible!!!

I have applied for the PNG gas connection on[protected] ad its feasibility test was done on[protected]. I have sent all required documents by DTDC courier (Tracking Number : Z[protected] on[protected] to IGL Bhawan office and documents are delivered on 2-1-2015. Still BP number is not generated even after almost 5 months and no amount is deducted from my account. there is no response from IGL side after so many calls and emails. Details: Reference No. : [protected] Cheque No. : 154227 Bank : The Hongkong and Shanghai Banking Corporation Limited (HSBC) Connection is on the name of my landlord Harish Kumar. Kindly resolve my issue. Thanks

This is get under your notice that I m so pissed of with the way your company customer care deals with customers.they are so rude and unprofessional in dealing with complains and issues and at end they say that if you have so much of problem then please get connection disconnected.and I don't understand companies policies, you take 5 days to remove the instrument and to reset it you need 16 days.16 days to resent the device...a household without gas connection for 16 days.what the benefit to get the connection, i feel so cheated and I feel so stupid to get your gas connection.my BPNO is [protected] and I hope some intelligent and concern person who ever reads this mail can understand a customers pain and get issues resolved asap as it too much of inconvience to the end user.

I had applied for IGL gas connection on 15 November 2012, against registration form number 264415, to Yogmaya & Co., with receipt No. 13204 dt. 15.11.12, paying through cheque having cheque No. 056808 dt. 15.11.12, payable at IDBI bank, Rohini, Delhi-85. On 28.01.2013, I was assigned the BP no. [protected]. However, when for a long time no connection was installed, I started calling your customer care, who informed me that the process is under way. But, I didn't receive any communication from your side till November 2014. On 4.11.2014, I again called your customer care, who informed me that as per your site inspector report, it is not viable to put up a connection at my place. Also, he told me that you had received this report a year back, yet I was not informed about the viability issues. I want to ask you that when you had received the report a year back, then why wasn't I informed about the issues at that time only and why was I not refunded my deposited amount? I had filed the above complaint on 7th December 2014 and had also sent a reminder on 31 December 2014 but did not receive my refund or any communication from your side. On 08.02.2015, I again called your customer care executive who registered my complaint against complaint no. MKT[protected] and assured me that I will get my refund within one week. However, I did not receive my refund even after 1 month and hence, I again called on 18.03.2015 (complaint no. MKT[protected]). This time, I was informed that since I have not provided with my bank account details, the refund was not credited to my account. If this was the case, why was I not informed about this process during the first time itself? Why is it that I am informed about the company process and about my complaint only when I call the company and the company itself doesn’t take any initiative to inform its customer? Is it because the company is in the dire need of funds and is fulfilling its need from the security deposit of even those customers which were not provided with the connection? This is my last warning, either refund me my deposited amount along with interest for the time it was held by you or I will have to go to consumer court against your company. Regards Sanjeev Gupta A 1/60, GF, Sector-8, Rohini, Delhi 110085, M. No : [protected]

I had applied for a new connection on 30th December 2013, reference number being [protected] Consumer number [protected]. Till date March 19, 2015, I haven't received the connection. It is noteworthy that IGL pipeline is placed just outside the boundary wall of my residence. Further, all my neighbours have been granted a connection while I have been deprived of the benefit. A number of complaints to IGL have run in deaf years. Request for your assistance for early connection. Rajeev

I am pursuing B. A. history hons from D.U. I have filled b.ed from i.p university but the date of my D.u exam is clashing with I.p b.ed that is on 9th may 2015. I.p people can you please re-schedule your entrance exam on the very next day that is Sunday. as all the entrances are always held on sundays. kindly do it.

Business partner no [protected] Complaint no ENM[protected]. I made a request on 2/2/2015 to the Company to reconnect the meter and restore the Gas supply to my flat at A1/32 Azad Apt Aurobindo Marg Hauz Khas New Dellhi 110016. Earlier I had got the supply disconnected in October to get the Kitchen remodeled. The work is now complete and I would like the gas supply to be restored. Between 2/2 and today 11/3 I have rung up the Customer Care no of the Company 9 times. They gave me the number of their technician who undertakes the job. This no was given to me on 28/2. I have contacted this number about 30 times between 28/2 and today 11/3 . Have sent 3emails to their email address customercare.[protected]@igl.co.in. I have had no response from the Company. Would request you to please get the Company to undertake this work at the earliest Kuldip Mehta phone no[protected]