IndustryBuying.com Complaints & Reviews

This is regarding an order placed my me order order id : 642630. The product 'sukaam brainy eco' switch is damaged. I made the order on 6th may 2016 and delivered it on 27th may 2016. It was delivered to my house at kollam, kerala and i am working in coimbatore. When i came to my house on 12th june 2016 and opened the parcel i found out that switch of the product (Sukaam brainy eco inverter) is broken. Immediately i called customer care and they told me to sent picture of the same and they told me to pack it ready for reverse pickup.
I have sent picture and after one day they replied that "we do not arrange the rpu for the same due to we have only 7 days return policy."
I have not found this return policy in their web site. I have seen this

"what is industrybuying's returns policy?
In case the product you received is 'damaged', 'defective' or 'not as described', our return policy has got you covered. If you are not fully satisfied with what you ordered, you can easily request to return by contacting us at [protected]@industrybuying.com or call us on our toll free number[protected] between 9 am and 8 pm"

Kindly help me to return this product and replace or refund the same.

I ordered two exhaust fans ( order I'd 695289 )... it's 16 days since now and despite repeatedly calling their useless helpline. I am still not got the products I ordered.
The customer care executives also agree that the company is pathetic and they also don't like to work & listen to frustated & angry customers.

Worst experience company.
Swati & Rahul ... u have created a nightmare for online shoppers.

I hope u shut it down soon.

Sir I lodged a complaint against paytm on 6.6.16 on ur website. after lodging the complaint a call came from mobile no.[protected] who identified himself as paytm executive with name Sumit & in order to verification purpose he asked me to tell some OTP & thereby he finally transferred Rs.4000 from my paytm wallet. sir plz help me by way of return of money & punishment of that person.
Vikash Kumar [protected]

I brought one item from industry buying on line shopping store. My — order id: 686233 dated 23.05.2016. It was cancelled on 01 june, 2016 by the store itself due to non availability of the item. Till date i did not received the refund amount although a number of time when talked to customer care they assured to get the refund within next day. I require immediate refund and very much dissatisfied to deal with this site.

Hi

I placed an order various products on 13th of may 2016 worth an amount of rs.22181. The order number is 660686. I had called the next day (14th may) and requested for the order to be cancelled, the person i spoke to said she had cancelled the order, which was not done. I called again on 15th and 16th to cancel the order and each time i was told the order was cancelled and i will recieve a refund in 2-3 business days. On 17th i even wrote an email regarding this and spoke to another person. I was then told that 2 items were already shipped out and this person can cancel only the remaining 4 items. He also asked me to refuse the delivery and the refund would be processed after that.

Their courier partner fedex decided to leave one package with my building security gaurd without even informing. I had called once again to let the industryingbuying.com team know about this and they placed a return request. The next day fedex brought the second product that was shipped already (Instant geyser) to be delivered and as discussed with the earlier representative, i refused the order. This was supposed to be then sent back to the shipper (Industrybuying.com). However after multiple clarification, the order was delivered to the shipper on 28th of may - fedex tracking #[protected].

In the meanwhile my refund was still pending, after repeatedly calling every day, finally on the 3rd of june, 2016 i recieved a refund of rs.17174. I had to call again and again since then for the remaining rs.5007 (As my original payment was for rs.22181). I have even sent them emails on this and currently my bank is charging me credit card interest on this payment.

So far i have not recieved any communication from them, everytime i call, i have to repeat the whole story and then the representative tells me that someone will call me back from the finance team. This is absolutely irresponsible behaviour and i'm tired of waiting for them to refund my money. Clearly i want my remaining rs.5007 to be refunded without any more waiting.

I ordered two wheeler Front & Back wheel tyres but I received two front tyres only.. Below I mentioned the problems I faced with industry buying.

Dear Vishal,

Here I attached the photo copy for your reference, and I am waiting for reply or corrective action from Team IB. I received Ceat Secura Zoom instead of Ceat Grip 6 Ply 46P. Do the needful.

Thanks & regards,
Sundaravadivel S

________________________________________
From: Vishal Tyagi [vishal.[protected]@industrybuying.com]
Sent: 13 May 2016 14:36:04
To: Selvaraj, Sundaravadivel
Subject: RE: Wrong bill or wrong product

Dear Customer,

Please accept sincere apologies for all inconvenience.
We would like to inform you that we have escalated your case to our concerned department. We shall get back to you shortly in this regards.Thank you for your patience and support.

Regards,
Team IB


[protected] Original Message[protected]
From: Selvaraj, Sundaravadivel
Sent: 5/12/2016 10:32 AM
To: [protected]@industrybuying.com
Subject: Wrong bill or wrong product

Dear ib Team,

I have ordered two wheeler tyres as below mentioned

Ceat Secura - 1 Nos

Ceat Grip - 1 Nos

Order ID - 625963

Order date - 30 Apr 2016 03:00


one of this item was delivered to me on 9 May 2016. In that item the bill was mentioned as Ceat Grip (1561Rs) but the product which I received was Ceat Secura (1460Rs). I tracked my order in net it says Caet Grip is delivered & Ceat Secura is waiting for shipping.

Actually Ceat Grip tyre is need to be delivered for me. Kindly do the needful.


Regards,

Sundar

My order id is 687136. I have placed the order on 24th may. I was expecting it to reach me by 2nd June. When I called today your executive informed me that one of the items is out of stock and they will look for alternate options. Post getting the product you will take 5 more days to deliver. My restaurant is opening on 10th June. How can I open without the equipment in place. Please act on urgency and send me the product ASAP

With regards to order no. 633971 where non genuine product was shipped, a lot of times i reached out to industrybuying.com customer care wherein they promised a reverse shipment. Also multiple mails were sent but to no response. Everytime, i contact them, they put you on hold for 15-20 mins hoping we will disconnect the call. When the call is not disconnected, they would drop the call saying that the reverse pickup is scheduled for the next day. Please help.

P. S.: i have mails as proof.

I purchased 3 "Cera CG 302" bathroom hand showers with order no. 601416 online from their website on 19 April 2016. I received the products in two batches from two different sellers. First one was received on 26 April 2016 for which I immediately contacted them over phone to report the wrong product sent to me. I was asked to send an email for the same, which I did. After receiving the second batch on 29 April 2016 I again sent a mail informing them about the wrong product in the second batch as well and also spoke to customer care representatives. I then received an email stating that they will initiate a refund of the full amount for which they need my bank details since the transaction was "cash on delivery". I provided the bank details to them but haven't received the refund so far. After numerous calls to their customer care, they keep telling that the refund will be processed in a couple of days. They are only delaying the matter and seems they don't want to return the product and initiate refund. I have list of emails that confirm the transaction and their commitment to refund the amount. I also have recorded conversations with their representatives. While browsing through internet, I realised that a number of people have been conned by this company.

I had order a micrometer from this online portal www.industrybuying.com on may 10th 2016. Earlier it showed that the item is booked but processing didn't start. I had made a payment of Rs 1369 for the said product. Also since the processing didn't start i mailed them. But they didn't reply. Later on 22nd may i got an sms from them saying my order got cancelled. When i checked my profile in the said site they showed my order got cancelled on 10th may itself. So, if the order is cancelled on dat day itself, now almost 12 days had passed .Still i have not received any refund. Also, the phone number they have kept in their website it says invalid. Now neither they reply to my mails nor can i contact them over the phone.

This website is completely fraud as i used a coupon code named "enjoy12" which stated that i will get 12% off + extra 10% cashback when paid through paytm wallet. I used this coupon code and paid successfully rs. 982 through paytm wallet. I bought tp-link tl-wr841n speed 300 mbps wireless n router. I got my product delivered.

After that, i waited for a day and checked that i have not got the cashback. I called them and they said that i will get it within 48 hours. I waited for 72 hours and again called them and they said that i will to wait at least a week to get the money credited. I placed the order on 10th may 2016 and my order no. Was 650381. I waited till 18 th and called them again.

This time, one lady told me to stay on hold and i waited for 15 minutes and the call got ended. I immediately called them again and this time a guy told me that i will not get any cashback as the offer didn't mentioned the cashback. I argued saying that it did mentioned but he refused. I thought that it may be possible that a miss-understanding may have taken place so i called them again and this time, another guy told me to speak to paytm. I told him that if they have initiated the payment, it would have been reflected in my account!! So, the guy told me that the payment have already been initiated but i told him that i have still not got any money. So he put the call on hold and then again told me the thing that the scheme has ended and i will not get anything.

This proves how liar and fraud this website consumer care representatives are and how fraud this website is. I spoke to 5 people and they all told me 5 different lies. I have also the call recording. I hated the honesty of this website. It is not a matter of rs. 98, it is a matter of their respect. I will never buy anything from industry buying and also not recommend it to my relatives and friends. If you wanna check just visit this link and check the coupon code :-

http://www.grabon.in/industrybuying-coupons/? Go=19256

I have also attached the snapshot of the coupon code terms and condition.

Order Processed
I got the e-mail
I put the wrong tin number accidently so want to know is there any relation of an order with tin number and with delivery if it's have any relation with tin so please refund the money so i can reorder.
I want to know my order status as i cannot see the order detail on my industrybuying account. My Order ID is 671658. kindly revert fast.

In-spite of the above order cancellation on 11.05.2016 i am getting order
confirmation through mail & by SMS also, As per the discussion which i had
with your customer care executives ( Mona Grover, Priya Handa, Rinki Yadav,
Mohit Kumar) refund amount will be credited to my account with in 48
hours, as per your company policy refunded amount has to credit in my
account by today. Kindly do the needfull ASAP, Else you people are forcing
me to approach *cyber crime branch / consumer court.*

I have ordered stanley[protected] pcs. 3/8 inch drive metric socket set on 3rd may 2016 for rs:1746 from industrybuying.com and it was shipped and delivered to me under order id 634242 by fedex with tracking number[protected] by 13th may.
When i unpacked the box instead of the 24pcs 3/8 socket set, the dealer shipped me a 35pcs 1/4 socket set (Stanley[protected].
On 14th may i called the customer support toll free number and complaint about the same, the executive name was mona grover, she advised me to click some photos of the package and send it to [protected]@industrybuying.com
As per her advise i have done the same and mailed my complaint on 14th may 2016.
Today its 17th may 2016 and i have not received any reply and i tried calling the customer care, they are not even picking up any calls.

Dear sir,

i order mixer grinder from industrybuying.Com and after paying product amount. There is no confirmation message received that payment made by you against bajaj rex 500 mixer grinder.

But after order confirmation and payment made there is no progress shown in product delevery.

After 5 days later compancy has changes there product pic on website. When i call the customer care the company executive telecaller and his team leader refuse to delver the product and said we will refund your payment in your paytm account. Company is using my fund 5 to 10 days without paying any interest. It;s a best idea opt by online company to raise fund without any risk.

Chandresh joshi
[protected]

I was placed an order for autocon spd cyclic on 16 march. You had delivered other model which is useless for me on 15 april i.E. One month. And it had reverse picked on 18 april till to day i.E. 06 may my money has not refunded very worst service from your ward.
I called your customer care several times atleast they are not attempting my call & not replied to my mails.
I was not expected this type of negligence & irresponsibility.
I had decided to approach consumer court.

Order id 347352 on 02 apr, 2016
I have ordered for the following items: -
1. Max slim bib cock bathroom faucet type of product: bib cock
Model name: slim -

Quantity 3 nos. Cost - rs. 609.00

2. Hp 802 combo black & tri colour ink cartridge
Quantity - 1 no. Cost -rs. 1, 132.00

I have received the hp - 802 cartrideges.

But, till date i have not been informed about 3 (Three) max slim bib cock bathroom faucets.
They are not responding.

I had ordered 2 CEAT tyres (Zoom D) on April 19th 2016. Order ID 600265. There was 30% off and that is the reason I placed 2 tyres(front & rear). While placing the order, it was mentioned that order would be dispatched within 24th. Thereafter, I haven't got any intimation regarding my order until Friday, April 22nd. I contacted customer care toll free number. It took almost 30 minutes to get connected with the executive. When I got connected to the executive (Rinki Yadav), she informed that order will get dispatched within 2-3 days and will get delivered in next days. I was really shocked to know that tyres weren't dispatched yet. I informed her to connect me with the manager. She informed me that she will connect me with my manager and put me on hold for 15-20 mins and just disconnected my call without getting back to me.

Later, I had to cancel the order on the same day as they don't have the tyres in stock and informed them to refund the amount. It was informed to me that the money will be refunded within 2 days.

I again contacted them on Monday, April 25th. They informed that amount will be refunded on Tuesday. As the money wasn't credited to my account on Tuesday, I contacted them again on Tuesday. On Tuesday, they are again informing me that refund is not yet processed and it will be done on Wednesday. I informed the executive to connect me to the manager. He (VishwaDeepak Pandey) informed that he will connect me to the manager and put me on hold for 30 mins. He got back to me after 30 mins and informed that his manager is busy, and will give a call back to me in 30 mins. I haven't received any call from the manager or company.

I am really frustrated with the service attitude and delay from the company. This is the worst service I have ever received. Are they playing with our time and money? Are they testing my patience? I am going to file a complaint in consumer court for the worst service, not delivering the product on time, delay in refunding the money and wasting my time.

Nagapattinam,
[protected].
Dear sir,
We have to celebrate a family function on[protected]. We want to renovate our house. In this connection, i have placed orders with industry buying for british paints products as follows.
1) order id[protected] items) on[protected] for rs 28, 736
2) order id 566747(1 item) on[protected] for rs 2, 923
3) order id 566762(1 item) on[protected] for rs 944
4) order id 566790(2 items) on[protected] for rs 964
The procurement date was fixed by industry buying as[protected].
But till date no progress. No items were delevered (Except 5 useless items in order at sl.No.1.) . So many reminders were sent to ib describing my situation. But, no response from ib.
Delivery after end of this month will be no use. I have proposed to buy more deccorative paints etc.,
Please, kindly arrange to deliver all the items ordered in time. Otherwise, i will be pushed to buy these things from the local stores.
G.Pandian,[protected].

I had placed an order at www.industrybuying.com on 15th april 2016 with order id : 590983. (Anchor goldline 60 w 3 blade blue pedestal fan
Qty: 2), however, its been more than 10 days there is no update. Seems your company is fake and just here to fool customers. Planning to register a complaint of fraud and malpractices against your website with eow.