IndustryBuying.com Complaints & Reviews

Succumbing to the heavy discount offered by industrybuying.com. I ordered a laser measuring device (Order no.1197829). Website showed standard shipping time of 5 to 7 days (Remember - this is not delivery time; only time taken to ship the product). After waiting for 12 days with no news about when it is going to be dispatched, i finally cancelled the order.

Meanwhile, even without shipping the product, company processed my payment method by emi. Now, without receiving the product, i am expected to pay interest on my emi and service tax on the interest. Customer care is saying, we will reimburse the full amount of the product, you have to deal with your bank to cancel the emi.

Sincere advise to consumers - buy from somewhere else. This is a bogus company who takes your money, retains it for sometime without shipping the product, earns interest on your amount and then cancels your order.

I ordered a vacuum cleaner from Industry buying.com. and paid using Net banking.My order id is 1161135. Even after three weeks they didn't start processing my order. Tracking record shows that order is booked but processing not started. They are not refunding my money or not even answering my mail.

Hello, i am nilkanth deshpande from buldhana, maharashtra.
I odered for arc welding machinearc200t.
The company send me the packet having the lable as of the same that is welding machine. But when i opened the box by packaging mistake or any other way i found the different material inside the box.
As already i made a complaint to you and even as a reminder complaint again to u. It doesnot look good for me to repeat this way to tell u again and again to u. Its a simple thing thing to resolve this matter as early as possible. You send me the actual good which i ordered that is a welding machine. And ask to take this packege box back. It was a time of divali as a festival. I can understand the heavy workload to resolve such tipe of matters but now please take it a responsibly to resolve this matter as early as possible.
Thank u.

Well this complaint is about product, Akari FR With Bracket & Gauge AFR-2000, order no.1015628.
Well this product, delivered to me on 28 September 2016.
I order two pieces of product.
But when I received the product, pressure gauge from one product was missing.
So on same day I informed this to industrybuying team.
I have sent all images required by IB team, but everything is futile, as IB team is extremely arrogant, and full of idiots.
I have called them more than 6-7times, every time received the tailored reply, " surely we will call back you on tomorrow, we are working on priority basis on your complaint.
I also email them, many times, but nothing is found to be useful.
My issue have not been sort of of IB team.
And I'm 100% sure that, this company is going to close down soon, as this company is hiring 'talkative parrot' not active human resource.

Order nos 1128295 & 1131211, ordered on 15th oct 2016, no update as of yet. when will i receive them? no response on both numbers provided[protected]toll free) &[protected]. calls just getting disconnected. tried at a dozen times, everytime the calls et disconnected. tried to chat online with them, but no response at all. need a speedy resolution or please refund my money back.
Seeing the 'about us' page of this website, thought this is a trustworthy website, but turns out, indian online shoppers will continue to be cheated even by big names.

I had placed an order over 45 days ago for A4 size paper and paid around Rs 900. The order# 984513. First industrybuying sends me messages that I received the item when I did not. I get back to them with screenshots of the messages that I kept receiving everyday from their courier safeexpress which said out for delivery in the morning and unsuccessful delivery in the evening. This goes on for 10 days. No one contacted at all and the parcel goes back to them. I have been corresponding throughout this period via emails and rep. said that I had refused the order which is entirely not true. I just need my refund please. They sent me an email 2 weeks ago stating my refund is initiated and I would receive it in 2 days.

Hello, industrybying, i sent a complaint in a short way as i consider its a matter of packaging mistake. My requirement is a arc welding machining which is a costing about rs 5699.
The lable on goods packet is the same as what i demanded that is of arc welding machine.
But when i opened the goods packet, i found inside some plastic sticker roles, which is not the item what i demanded.
Simply the issue is that on packet the lable is a corrrct as what i shall get but inside item is wrong. Please give me the item as on the sticker which is attached on top of the packet that is arc welding machine 200amp rs5699.
Thank u

Our order id is - 1125918 . Order date on 13 th October, 2016.
We didn't received the product. I want to know you are delever these product or I need to cancel. Its already taken two weeks. And whenever I tracked these item it shows Order is booked only, not any other informaton like despatched, transit, etc., so kindly let me know about the delevery.

Please reply ASAP.

Thanks

V.R. Sreedevi

I have order from industrybuying.com on 09/09/2016 order id 999698. According to industrybuying.com, special item take 4 weeks to dispatch.in every followup email they say within next 2 working days your order status will be updated, i have done several followups from my gmail id [protected]@gmail.com and to there tollfree - no, [protected] asking dispatch updates for my order. They replied me on 17/10/2016 my order is canceled. They have kept my amount rs 2, 908.00 for more than 35 days this is not a healthy trend. They should refund my amount rs 2, 908 immediately to my (State bank of india) account...till date today 21/10/2016 the industrybuying have not refund my money . I have shared my bank statement too . regularely I am following by emails .But I havent received my refund for order no 999598 in my bank account. please refund my money immedeatately

I have ordered, my Order number is 1105187. Delivery was stated 4-7 days. Already more than 15 days over, I have not received the delivery. I want to cancel the order as this is ordered for a purpose, and I have already purchased the stools for that purpose.

Please cancel my order and refund my money.

One of the worst service I have come across in my lifetime.

I have order from industrybuying.com on 09/09/2016 order id 999698. According to industrybuying.com, special item take 4 weeks to dispatch.in every followup email they say within next 2 working days your order status will be updated, i have done several followups from my gmail id [protected]@gmail.com and to there tollfree - no, [protected] asking dispatch updates for my order. They replied me on 17/10/2016 my order is canceled. They have kept my amount rs 2, 908.00 for more than 35 days this is not a healthy trend. They should refund my amount rs 2, 908 immediately to my (State bank of india) account from which online payment was made to indusrybuying.
Payment details to industrybuying are below.

Txn date :09/09/2016

Value date 09/09/2016

Description : to transfer-inb emtex engineering pvt. Lt-

Ref no./ cheque no. : [protected]ig0crgrct2 transfer to 459

Debit amount :rs 2908.00

The orderd has been delivered but one part is missing. If you take a look at the snap that is attached & is a part of the packing box holding the item ordered, you will see a piece starting with a green part, followed by a yellow pipe & nozzel at the end. This part has not been received in the delivered consignment. Without this the unit does not function & is useless.

I would like to request that this piece left behind be sent across to me at the earliest.

Kind regards,

Shekhar Divadkar

M - [protected]

Dear Sir/ Madam,

Order Reference No: 997147
AWB NO:[protected]

I had ordered a Pallet Truck and paid the full amount in advance on 12 or 13 Sep 16 and also provided all documents.

I am yet to receive the item. I tried contacting their customer care. After repeated attempts one lady said that the item has been dispatched, however she will speak to their Technical Team and revert back which she never did.

Another lady, Ms Nisha, on Online Chat of IndustryBuying said not to worry she will do the needful asap but their Server was down. I have not go any info.

One Mr Nirbhay who contacted me before the sale, now does not answer my call.

This is the worst kind of E-Commerce bringing bad name to India. Shall never buy from this site ever. Most untrustworthy.

I logged a complaint on your forum few mins back.
The complain was regarding my bad experience with BlueDart.
Immediately I got a pop up saying that my complaint is forwarded to Bluedart.

Now a customer executive from your end calls me and says my complaint is not forwarded. I am not getting any help from your end. Even your service is substandard.
No wonder you have so many UNRESOLVED complaints on your forum.

Are you even a genuine company?

Regards,
Ishan Acharya

Dear Sir,
I Received a product- (High pressure water washer Black & Decker-1570TD) with some parts missing and damage on the product (the photographic evidence of damage was sent by email). Following is the details of complaint that i sent to the seller and, i just received apology mail and after that even after several reminder and phone call no response from the Seller.

To: IndustryBuying
Sent: Wednesday, August 31, 2016 10:33 AM
Subject: Fw: Order 939508 - Your item has reached your nearest facility

Hello,
I received the consignment on 30 Aug 2016 at around 6.30 PM. Thanks for delivery as per schedule. However upon opening i noticed that the back flow prevent adapter to be fixed between water inlet hose and the filter provided at the inlet is missing. Is it a standard accessory as part of the packaging? if not where would i get it?
in addition i noticed some damages on the plastic housing (on the Orange part), as i missed to take the photos immediately, i will send you the same by today evening. Since i have not tested the pressure washer due to non availability of the part stated above, i am not sure yet if this damage has any functional effect or only cosmetic in nature. i will update once i get the part and i test it completely.
Need your help in getting the back flow prevent adapter for inlet hose.
Thanks,
D.B.Bhat

I have placed an order with Order#1068043 on Sep 26th and no updates yet. I have made multiple calls on knowing the delivery date. Yet no response. Can you please provide an update at the earliest. Each time i spoke to customer service i have informed that we will dispatch the next day. But looks like chairs are not dispatched yet. Can i know why the delay?

THanks,
Srini
[protected]

Dear Si/Madam
Sub: Refusing for home delivery by Bule Dart

Ref: Way bill No [protected]
Item name: Bosch Pressure Washer AQT 33-10.

Your courier Service Puttur office refusing for home delivery to My home address which is having pin code 574210, and same was showing home delivery facility available before booking order.

Your courier service representative are not going for Home delivery, they always call the customer to their office for delivery. If you cant do home delivery why you are accepting the parcel from the sender, You should check the address and receive the parcel,
We will not come and collect the parcel from Your Puttur office, Your office it self not located in the our pin code are i.e. 574210. that is why you are finding far but no pin code will cover more than 10KM Circle are.
Therefore Your requested delivery the parcel to pr below mentioned address Immediately.
or send through Indian post immediately

DASAPPA GOWDA N
Shanthinilaya House Neerpady
Volamogru village, Puttur TQ
Dhakshina Kannada Disrtict.
Pin 574210
Mobile:[protected]
Land line :[protected]
Land mark: Neer Ajaladka, from Uppolige left turn 2 KM on Puttur Panaje Road .

Product is physically damaged/defective
Varies from the description on the website

We have ordered for industrial dust bins with wheel but after open the parcel and found there are no any wheels and one wheel rod was missing for that we have already mailed you so many time but have not received any fruitful answer from your side now we want to returned the product. now tell us what to do otherwise we go in the consumer court.

Hi this is rajesh chauhan from sikkim,
Order id: 1030602
Booking date: 17 sep 2016
As i saw the status today at 8pm on 26th september 16, but still the status shows that it's in approval, even after 10 days my order is not processes yet....
Dear team industry buying kindly look in to the matter and please acknowledge me, as i want the order material asap.

I had ordered for plastic pallets 2 nos on 2 nd September. Order no is 973750. I had contacted the customer care but they haven't provided any solution. First I was told I would get it delivered within two days. Now they don't know where it is. Complaint no is 00116265. Are you teasing the customers patience. Now it's time for me to put forth to consumer forum. This is cheating and nothing else. Want my money back including the interest.