IndustryBuying.com Complaints & Reviews

I ordered RGP Indian Standard Convex Mirror from industrybuying order no 495484 .
I received completely broken product and its many bits and pieces where I couldn't open the package itself fully.
I contacted the customer care about the defective product. They suggested that I send them pictures of the same and they will follow it up. I mailed the pictures on 14 Mar 2016 but still no reply from industrybuying. They have the worst customer service and don't even know how to treat their customers. I will continue share my worst experience and wouldn't recommend this to anyone.

Hi, my order id is 528264 (Metal detector). I received my order on 21st march in damaged condition. I opened the packet in front of the courier boy and when i found the metal detector is damaged i immediately called the customer care number and spoke to mr rajat negi. He told me to pay the courier boy and drop an email to their email id which will start the replacement/return process. I made a mistake of trusting him and till date i am not refunded my money. After 21st march email, i did not hear back from industry buying for a week (Apart from an automated email) and i again called the customer care and i was told that the issue is escalated and i will get my money back. After my call the damaged product was picked up by fedex without any replacement or refund. I've been emailing and calling them to get my refund of rs 2262 but i see no action whatsoever from industrybuying team. I've sent 5 emails till date and looking the way they are doing business it seems they are highly unprofessional and unorganized group of people. I was a first time customer to their site and the kind of trouble i am facing i am sure they don't care about their image either.

I had already posted a complaint and the officials at industrybuying.com assured me several times of the refund but they did not. Industrybuying is into severe malpractices regarding refund . They are lying to me everyday when i call them giving false assurances to my refund request.
I, therefore, request industrybuying to do the needful asap as i will leave no stones unturned to get my hard earned money back.

Regards.
Surya narayan banerjee.

Order #574431 was placed on 10th april 16, item not delivered yet, posted couple of emails no reply from ib, contact ib no response, keep tracking i can see my order booked but later on no status updates and item not dispatched yet. It's bad experience for me, the entire amount also paid, totally disappointed, also i noted their is no phone contact.

Order #547731 was placed on 10th April 16, item not delivered yet, posted couple of emails no reply from IB, Contact IB no response, keep tracking I can see my order booked but later on no status updates and item not dispatched yet. it's bad experience for me, the entire amount also paid, totally disappointed, also i noted their is no phone contact.

To, date: 19 – 04 – 2016.
Industry buying.,


Dear sir,
Sub: request for replacement for order no: 519532 .

With reference to the above, we here to request you to kindly send us the replacement for the following :


Skil 3220 2000 w 3800 rpm cut off saw qty: 1
Discount: rs.224
Rs. 6240
Shipped on 15 mar 2016


Reason for replacement: we have received the cut off saw with the wheel cover bent condition images attached.

Hence, kindly do the needful and oblige

We thank you in advance for your support,

Dear industrial buying,

My order id is 574281 (Usha cl 30 xc 25 ltr air cooler with remote).

Still no update on my item ordered. When i talked to your customer care executive, all i was given with is a courier company's tracking number[protected]Fedex courier). When i logged in, the message came up was the order is still not been procured for delivery, forget about arrival (Even today). What is my status?. Please return my money if you can't deliver it asap. Please note that i placed the order on 9th of april 2016 and still not been picked for delivery. What is the point in buying an air cooler after summer?. If you are going to delay it further, please return my money. Or else, i will be forced to escalate the matter to the consumer court and other forums.

Please reply (Please don't send an automated reply)

Hide quoted text
On apr 14, 2016 1:51 pm, "ib_care" wrote:
Dear customer,

Apologies for the inconvenience caused to you.

This is in regard to your order 574281.

We have escalated your case to our concerned department and we are trying to deliver your order asap.

Thank you for your patience and support in this regards.

Regards,
Team ib

— original message —
From: cibi susheel [[protected]@gmail.com]
Sent: 4/13/2016 5:39 pm
To: [protected]@industrybuying.com
Subject: order id : 574281 not yet despatched

Dear industrybuying,

This is the first time i tried to buy something from an unfamiliar online
Seller. I placed my order on 09/04/2016 and till date it has not been
Procured for dispatch from delhi.
My order id is 574281 (Usha cl 30 xc 25 ltr air cooler with remote).
Please note that it is an air cooler needed for summer. There is no point
In sending the same after the summer. Please make sure it is delivered as
Early as possible.

I had talked to your customer care executive two times. They were unable
To give me convincing answer for the delay in dispatching the order. Please
Reply.
Ref:_00d28152vm._50028gwiw1:ref

I furnish here under, 2 mails sent to Industry Buying towards which they preferred to remain silent and observe the happening just like a mute spectator (.)

Dear Swati Gupta Madam,

Your kind and immediate attention is invited to our mail dated 12th ultimo, as regards to refund of our money due to non compliance of execution of purchase order by you, over aged by almost 50 days, as of now.
I am surprised to note that such a senior and responsible person as you are, could afford to remain silence over the subject, what? to expect from down the line, below you.
Madam, you are into service industry business where such acrobatics could be detrimental to your business. There aren't many takers for such happenings. We pray better sense prevail into business and that you will not precipitate the matter any further and will make every effort towards refund of our legitimate money, in the larger interest of all concerned. Regards, [censored]alnath Jain ( Mob : [protected] )

--
Sent from myMail app for Android

Tuesday, 12 April 2016, 01:32PM +05:30 from [protected]@caltronclays.com:

Dear Swati Gupta Madam
Namashkar,

Your kind attention is invited to our Order No. 487048 dated 28/02/2016
valuing for Rs. 4, 266/- (.) Against the said order we have received last
item i.e. Borosil Test tube of Rs. 654/- (.) However remaining 4 items
are yet to be received by us, even the one that you have shipped had
crossed over 28 days, moreover order itself has turned very old, since
placed in February (.) I therefore request you to kindly cancel the
order and arrange to refund back to me balance payable amount, towards
which I remain Grateful to you (.) Regards, [censored]al Nath Jain (98200
65772)

My order no 560230
Order date 03/04/2016
मेरा औडर नीलकमल कुर्सी का है
जिसका पुरा भुगतान कर दिया गया है
जिस समय बुकिंग किया उस समय
बताया गया कि यह प्रोडक्ट 3 से 7 दिन
मे पहुँचा दिया जाएगा
पर अभी 15 अप्रैल हो चुका है
यह ऑर्डर अभी तक कोई डिस्पैच
भी नही हुआ है
आज थोड़ी देर पहले उनके यहा से फोन आया और बोला कि आप कि ऑर्डर कैन्सिल कर दिया गया है
कृपया मेरी मदद की जाए

I had lodged a complaint against pizza hut yesterday late night regarding deduction of amount from bank a/c but order not getting materialised.

Since it had some contact detail, fraudstars are troubling my son and wife over phone. They are also using abusive language. I requested you (consumercomplaints.in) to remove the contact detail or remove the complaint itself.

But, nothing has happened till now.

tapash bose

I feel cheated .
Nilkamal freedom mini shoe cabinet qty: 1 order id : 558266 (1 items), order date : 02 apr 2016, 05:40 pm . There is no progress in the status. By when will i receive it. Such poor service. I called up the customer care and registered a complaint . I have not received any response yet. Such pathetic service. This is the first of its kind. No one at the customer care is to resolve this issue. When i ask for supervisor there is no one around. They raise a complaint and there is no resopnse . If i do not get any response i will ensure i will take this complaint to the highest authority in the online industry

Dear sir or madam
I already payed 6220 for my product which is car washing machine on 2 April
The item have not rich my door yet when I phone to the phone provided they
Say wrong number an they did not refund the money till now so please do so
Thank you

1.Product Pye PYE-906 Combination Plier (Length 155 mm) against order ID 530410 dated 19-Mar-216 was shipped on 30-Mar-2016 but I had already made cancellation request on 27-March-2016 as there was delay in shipping and since then I am constant asking to arrange the reverse shipping so that I can receive my refund but no action as been taken on the same.

2. Product Dynel 12W LED Torch against order ID 531161 dated 31-Mar-2016 is still pending to be shipped and there is no update on the same by the customer care over phone or even by mail even after 15 days.

3. Product Jonson Tapes PVC Insulation Tape [1(W) inch x 0.125(Thickness) mm x 10(L) mtr ] against order ID 572815 dated 08/04/2016 is still pending to be hipped even after 7 days.

I want the orders to be cancelled and refunded.
There has been no response from customer care at[protected] or to the e-mails marked at [protected]@industrybuying.com

Sir,
i had ordered one pc bosh aqt[protected]w120 bar car washer on05st april, 2016 but the item was not shipped till today. I had called their customer care numbers two times but they assured that the same will get shipped within 2 days.The payment was made through idbi net banking through valid transaction order id 565371
You are earnestly requested to solve the issue at your earliest so that we can carry on with our hassle free online experience in the days to come.
please give the Kerala dealers contact number

Sir,
i had ordered one pc cumi ccw 90 1800w 125 bar car washer on 31st march, 2016 but the item was not shipped till today. I had called their customer care numbers two times but they assured that the same will get shipped within 2 days.The payment was made through sbi net banking through valid transaction id:[protected] against rs.5957/- at 02:26:38 on 31.032016.
You are earnestly requested to solve the issue at your earliest so that we can carry on with our hassle free online experience in the days to come.


Surya narayan banerjee,
mob:[protected].
Email: [protected]@yahoo.Co.In

Order id : 497401, order value: rs. 3316/-
The order was placed on 03.03.2016 and payment was paid through freecharge.In. The order was cancelled on 09.03.2016 due to non-initiative to process the order by industry buying. Since then i have been trying to get my money back and till date even after passing of mare than 1 month i have no clue where is my money. The order was cancelled both online and through mail. Since they don't have any customer care number, it is impossible to talk with them.

Hope this forum will help me to get my money back.

Thanks & regards
Santosh behera

Industrybuying is a company that has proved to be a startup running unethical business practices . They are negligent, careless and dishonest. Let me explain :

1 . Order Number 494837 – Placed on 17th March, Cancelled on 18th March . According to customer care refund would be issues in 24-48 hrs . I was reconciling my bank account on 7th of April when to my surprise I found that the money – 3208 Rs had not been returned to my account . I contacted customer care and they told me that the concerned person was not available that is why the refund was not processed . I then asked them whether the refund was not processed for all the customers or just me for which I got no reply. Therafter I informed the owner Ms. Swati Gupta who shifted the responsibility to two gentlemen
a) Mr . Aman – who I spoke to on the 8th of April refused to identify himself by his designation. On asking him why the money had not been refunded he said that for this order the money had been refunded earlier to my freecharge account .(implying it was done long time ago).On telling him that I had checked my freecharge account on 7th of April and there was no money in it by then, he replied “Sir ab check check lijiye ab aa gaya hoga” Then I asked him as to what the date of the refund was . He reluctantly replied that he did not know the date of the refund .
b) Representative 2 – who also spoke to me on 8th of April in a nonchalant manner trying to defend the actions of industrybuying by saying “you know sir we are a startup”. He claimed to be in the company for a mere 10 days . On asking him why the refund was not processed he said that when customer’s cancel the order there was previously a fault in the system that he rectified due to which until the customer informs industrybuying either through email or phone he will not be able to get his money back. On asking him when the flaw was fixed he said 3-4 days ago. On asking him why I was not given any information about it nor any action taken to refund the money in the last 3-4 days he said that is why we refunded your money on 7th of April . I informed him that he was factually incorrect since the money was not refunded by industrybuying on their own but rather after having me complained to Ms. Swati Gupta .


2) Order Number 511208 – Placed on 10th March and Shipped on 18th March . It was a 120 Litres garbage bin worth 3064 Rs which was received by me in a broken condition on 23rd March 2016. I sent the pictures to industrybuying.They provided no information as to how they were going to proceed. On repeatedly calling them they kept assuring me that a reverse pickup would be done tomorrow and then the next day . They even told me it would be done by Fedex. On asking them why despite all their assurance a reverse pickup had not been done they informed me after more than a week and by email on 2nd April that the reverse pickup was not possible as my area was non –servicable and I should ship the product back to them .During this period I placed numerous calls to more that 7 customer care executives with no avail.I also sent multiple emails to express my discontent but my plea fell on deaf ears.
1. Mohit Kumar
2. Rajat Negi
3. Vishwadeepak Pandey
4.Priya Handa
5.Mona Grover
6.Nisha Bisht
7.Rinki Yadav
On asking them why they did not tell me this earlier and wasted my time for over a week the customer care executives were blunt and said “Sir aap ship kar digiye product” .
After my discussion with the owner Ms Swati Gupta her designated representative was asked the same question by me to which he replied “ Sir hamara system thoda slow hai “.

3) Order Number 539699 – Placed on 29th March and cancelled on 30th March . After informing Ms. Swati Gupta and on talking to her designated representatives :

a) Mr. Aman – On asking why the money was not refunded on time he said “ Sir galti se reh gaya hoga “
b) Representative 2 –Said when customer’s cancel the order there was previously a fault in the system that he rectified due to which until the customer informs industrybuying either through email or phone he will not be able to get his money back. On letting him know what Mr Aman said he started talking to Mr. Aman and telling him “ clearly batado that we are a startup. Aisa nahin bolna chahiye “Galti se reh gaya hoga. Aise nahin Aise bataya karo”
C) In my prior conversation with customer care as to why the refund had not been processed a senior customer care executive tole me that the concerned person was not available .

4) Order Number 552357 – There are two items in this order .The order was placed on 30th March 2016.

PART1 of Order 552357- I informed Ms. Swati how on 7th April 2016 the order still said awaiting procurement on 4th April and that no one had taken the pain to inform me that the item was unavailable . It was only when I called customer care that this information was given to me and I chose to cancel the order to get my money back .My discussion with the designated representatives of Ms. Swati Gupta

a) Mr . Aman – “Sir there is a flaw in the system”
b) Representative 2 – told me that the concerned person for this order sits in another office and his manager told him about the non-availability of the product after which “he” cancelled the order - as if to say industrybuying was vigilant about it (a blatant lie)

PART 2 of Order 552357 – The order was placed on 30th March and accordind to industrybuying the order was shipped on the 1st of April . When even on 7th of April I did not receive the order nor could I track it I told Ms. Swati Gupta about it and on my discussion with her representatives :

Representative 2 – Blamed it on logistics error and shrugged his shoulder off all responsibility about the order .

5) When I tried to place this order Money was deducted by industrybuying from my mobikwik account but order not placed on their website .Transaction ID[protected] Debit Date Fri Apr 08 23:27:30 IST 201 Debit Amount 5676.0.

Hi,
I purchased a paper bundle(Stationery)from industrybuying.com. Not sure about the price while buying it. However, when i received it its actual mrp is 119 rupees, where as industrybuying charged me 427 rupees. This is utter cheating. Spoke to their customer care representative. Each one has different answers. Please refrain buying from these fraudsters.

Uday

I was earlier ordered on 487161 for bata safety shoes. About after 15-20 days follow up your executive told the shoes are not available, hence i cancelled the order. Next time again ur site was showing the availability of same shoes, so i inquired with your call centre, mr. Sudhish from your team confirmed me the availability of shoes. And assured that the same will delivered to me in 7 days. Now neither i have received any delivery. Status on ur site is order confirmed... No further movement even after 9 days. Now mr. Sudhish is also not responding. Ur call centre customer care service is third class. Can i get information - 1. Is industrybuying is really interested to deliver the shoes? Or industrybuying is a fake company?

Against order id 487048 dt. 28/02/2016 for rs. 4, 266/- indent for 5 items were placed out of which at least 4 item are into doldrums (.) its nearing 45 days while one of the item is still at approval state (Immediate stage of placement of order) what to talk of processing or shipping (.) besides above another item was shipped over a month back while it is yet to be received at our end, even a shipment to u.S. By sea, does not take soo much of time (.) what to talk of remaining 2 items, much said is enough (.) we are sending regular mails which unfortunately remains totally un-answared by them (.) just place order and forget, there will never be any updates from them, talking to them over phone yields zero results (.) refund of our funds will always remain a big question? With no one to answer it (.) however, their advertisement on facebook will soon attract negative comments, by others, if left issues, unattended by them (.) its disgusting...