Infibeam Complaints & Reviews

I purchased a IPOD from infibeam on 27.11 and promised to deliver before 09.12.11 - full money is paid by card and confirmed in web site
no commitment on date and today they come back to say they they need check with their procurement to find out whether they can give me or not

Earlier in May 1 purchased a book and 10 days later they back to say that book is costlier than the listed and paid price.

Can we sue this sort of cheating by Infibeam

Thanks
R Vasudevan
[protected]

Hello sir,
Recently ,on 25th of Nov 2011,I have ordered a mobile phone of micromax through online shopping from infibeam.com.The handset does not support airtel and aircel sim card and always shows IMEI error .I have checked the same sim card in other mobile and its working.

When I contacted INFIBEAM they are saying that they only sell goods online and does not takes responsibility of defected goods delivered and therefore the whole responsibility comes on the manufacturer and i should contact the concerned service center.

My question is why the company is not liable for the delivery of defected product when the company has declared on its website about 30 days replacement warranty for any defect or damage on the product.

please help me sir.
purchase id-8422896

Thank you.
Subodh Kumar

I have made an order[protected] of Bajaj ICX 7 Induction Cooker (Black) with Infibeam on the 05th of November, 2011. The payment was made via card and subsequently, cleared from the bank. The delivery promise as per the site is 5 to 7 business days.

I have corresponded with them from the 4th working day as the status and delivery traking detail was never updated. I was once told that it will be out of stock- but i booked time that product is in stock.

Today, 04/11/2011, I am still wondering what happened to the shipment as there is still no update.

i think this company do some fraud. and the same time every one of this company side not give correct solution. my money is wast of more then rs 2 thousand.

some one of this company people call back me and say i cancel of your order bcoz this product is out of stock?
and i ask that person then why you take order but that person not give correct answer.


so please give me a correct solution for this where i give complaint to this company.

Online purchaser dont place any order to this company

by dharani rajan.

Complaint Text.

I bought a book from www.infibeam.com with Order ID :8291371...As his book was available on other websites also but Infibeam mentioned below book that "Order now and get it in 3 business days Details"..So I ordered on 3rd October. Next day when I checked the status, I was shocked to see that they mentioned "Shipment Date: 05/10/2011" and delivery date "Delivers By: Oct 8, 2011"...Though I was supposed to get it by 3 business days..4,5,6 and 6 being holiday, I must maximum get it by 7th October...But I have still not received the book in Pune and I am afraid even they can deliver on 8th October.

Consequences:
This cheating leads to mental stress and when I spoke to their customer care, they said they can not do anything...

I mailed them 10 times, but not received satisfactory response..

I preordered a set of books from Infibeam.com a month before the release date. On the date of release i got a mail from them that the item has been dispatched but i dint receive the books. I called infibeam to check about it. They told me that someone will get back to me in 24 hours. But instead i got a mail that my order has been cancelled. I called again 4 times to check about it but everytime i am told to be patient and someone will get back to me. How convenient of them to cancel the order without asking me or they dint bother to inform me if they were out of stock. my order id is- 8202327

Hi,
I ordered the magic box item "Combo Offer 5 Fancy Pendant Sets"
for Rs. 160 from the infibeam site.I made the payment from J&K Bank net
banking service through ccavenues. But after making the payment , I
was not returned to the infibeam site by the browser and my order was
not confirmed.But the money has been debited from my bank
account.
Anjesh Bharatiya
21,Phase 2,
Housing Colony,Udhampur-182101
J&K
[protected]@gmail.com

We had recently ordered A Textbook Of Physical Chemistry from infibeam.com on September 11 . We got an information from the website that it will be shipped by September 17 and delivered by September 20. It is September 22 now and still our order has not yet been shipped . It is 11days since we ordered and 5 days since the 'actual' shipping date .

Everytime I log on to the website ,and check my order , it is always coming "shipping in progress" , and i need my book pretty soon.. i am not able to cancel my order also...and they are not responding to my emails ....the service is pretty poor....if the order has not yet been shipped , they can atleast provide me the provision to cancel it so that i can buy from somewhere else. Now if i buy from somewhere else and i get the order from these people , I will have to pay to them also...i will have to pay double the amount.

Infibeam order ID: 8186101
Indian Postal service tracking code: EM[protected]IN

The above item was sent on 06/09/2011 and delivered to me on 14/09/11. However, the packet was found to be empty. Either Infibeam is sending the empty packet or the item might stolen in Morigaon Post Office.

Refund and selling Damaged item
Sir,
Ref order no:8144046,8144124.It is the third one I've had to cancel because of poor service and was not in stock.But the amount was take from my account showing the products was IN STOCK please kindly look into this matter and take necessary action.I used Infibeam online to send a few home appliances to India which included a microwave oven, water purifier and a refrigerator. All the payments were made online and I had selected the product online which at that time showed me that it was in stock. After waiting long for the refrigerator to be delivered and no updates from infibeam I contactacted them several time just to find out status of my item.I was told that it was out of stock and I had to wait. I could not wait and I asked for a refund which was fair on my part because at the time of purchase and till now on their website the item is shown as IN STOCK. again I was told that the refund will be done in 5 - 7 business days.I had to ring the customer service plenty of times and refund done after very long time. I spoke to different people and non of them was not able to resolve my issue.The representatives always speaking different storeys for ex. some would say its under process some say its out of stock they had to arrange from some where others say they have discuss with the there concerned department.now you please tell me whom do I believe. In the meantime, the water purifier was delivered to my home in Kerala in a very poor condition. The ceramic filter was leaking and the top plastic part was broken. and the item was taken back and I clearly said them I don't wanted this item to be replaced but I need my cash back.I contacted Infibeam again Today and I was told that it was misunderstanding,the cancellation was not yet processed.I am very upset now About the microwave they suppose to be delivered on 31 Aug but it wasn't done. I simply requested to them i need my cash back.because this is the third time,always say excuses which makes me no sense and I realise that it is a sort of cheating the customers. I strongly believe this is a company which has selling totally fake products.and I doubt now holding customers cash doing some other business showing with the out of stock products.I rang infibeam again and I was told that the refund is not yet processed and its been more than 7 weeks now. Iam expecting a reply from you.My email id is [protected]@gmail.com

sir my name is khalil shaikh i order cash on delivery for samsung 27inch led tv from infibeam.com then they called me and said that i have to pay rs1000 as deposit then they will ship my product as soon as possible.
but they didn't ship after a week later they making excuses that today itself it will ship but another week passed by and they haven't shipped it

my order no is 8180711
product title is Samsung LED-UA27D5000NR (Black, 27)
cost Rs 27,638 (26,638 after deposit paid)

i don't deserve this kind of service from them

I ordered the book "A Modern App. To Verbal & Non Verbal Reasoning" on the 19th august from infibeam.com order no:8182775. The book was meant to be shipped by 23rd august and delivered by 25th august, Yet I have still not got the book, the order is shown as ShippingInProgress till today and I still don't know whether the book will be delivered or not. I mailed them where a auto-generated query was given that I will get the answer in 24-48 hours, yet even after 72 hours, I have got no answer.
They have pathetic service and I will never buy another product from there again amd advise everybody the same.

I am Jojo, residing in Australia. I used Infibeam online to send a few home appliances to India which included a microwave oven, water purifier and a refrigerator. All the payments were made online and I had selected the product online which at that time showed me that it was in stock. After waiting long for the refrigertor to be delivered and no updates from infibeam I contactacted them just to find that it was out of stock and I had to wait. I could not wait and I asked for a reund which was fair on my part because at the time of purchase and till now on their website the item is shown as IN STOCK. I was told that the refund will be done in 5 - 7 business days on 12/08/2011. I had to ring the customer service plenty of times as the time period they told me was over and no refund done. I spoke to different people and some would just disconnect the phone when they knew it was me. In the meantime, the water purifier was delivered to my home in Kerala in a very poor condition. The ceramic filter was leaking and the top plastic part was broken. I contacted Infibeam again and was told that they needed a snapshot. I replied to them using email that I have elderly parents who cannot use the camera to take pictures but I did not get any reply. I am very upset because this is the firt time I ever used an online service and I realise that it is a sort of cheating the customers. I rang infibeam again today and I was told that the refund is not yet processed and its been more than 2 weeks now. My email id is [protected]@gmail.com

respected sir,

it's in regard of my online purchase for Samsung C3222 Chat 322 (Black) order no: 8140329 from infibem.com, i have ordered this handset on 2nd august 2011, and asked for the delivery to be as early as possible. in order to track my product i called infibeam help centre[protected] for assistance evry time i was told that your product has been shipped, but i couldn't find any details regarding the shipment on my purchase sheet. inspite of requesting many times they gave me various excuses like as been weekend we could not update the shipping detils and finally when i called them today, they told me that they cannot ship my product due to stock issue. so i kindly request to look into the matter and do the needfull action against the firm.

thanking you,
yours sincerely
amrit solanki
email: er.[protected]@gmail.com
mob: [protected]

I made an online order with infibeam.com using my sbi credit card.
The purchase was completed. but right at the end of the purchase process, an error message came in the website, asking me for contacting them.
I got message from the sbi credit card that transfer of money is complete.
Even in my online credit card account, the money transfer is reflected.

But Infibeam is not available to contact either through email or by phone, even after 2 days.

Their customer care contact number sucks. It always gives you a waiting list number, even if you wait for your turn, it exceeds painful 20 minutes and the call gets cut, without getting a chance to speak.

I bought a chain from infibeam. Order ID 7874833. It was a silver chain, but when i got that the colour tarnished within few days without using it and the stone in it was a damaged one. I mailed Infibeam for a replacement. After many unanswered queries they promised me an replacement of the chain with the stone. They did send me a pack claiming to be a replacement, but when i opened the product the chain was just polished and the stone was not changed which clearly indicated that it was the old damaged chain. I mailed again for a replacement and called them but after 2 weeks they still have not replied to this mail and have not sent me a replacement. I want a replacement or my cash back with a penalty amount.

We made an offer of 2 Sony Xperia pro phones. at prices Rs 14205 each. on WWW.infibeam.com
It was cash on Delivery Offer. We confirmed with their consumer executives about this offer and they said to deliver this on time and at the mentioned Price.
This product was not launched in India, so it was a joy and excitment for us to get this offer .Firstly they said that Infibeam don't deliver on sat and sundays. But a courrier by Bluedart service was sent to me on Saturday b'coz of this i was not able to take it as i was not at home that day. But later i went to the Bluedart office to enquire about my product. The Bluedart person placed the product in front of me with clearly mentioning Sony Xperia Pro Mobiles on it. But he refused to give me that . He gave me reason that my offer has been stopped by Infibeam delhi office. I asked the Consumer executive Ahmedabad office for this, But he was not even aware of this cancellation. Later he started giving excuses that they send wrong model ie Xperia mini pro in place of Xperia Pro . But its name was clearly written on box sent by them and if it was done by mistake then they should make it correct by sending right model to us.
But now they are telling that Sony has stopped launching this phone in India. But here also this phone is already been launched in other countries and Infibeam provide this by shipping form those countries only.

In all Infibeam made a false advertisment of this Phone availability exclusively on there site at such eye catching price. But when anyone places order they changes the details whithout giving any reason for it.

This is kind of playing with emotions and time of Consumers.
I made many calls to their consumer execuitve but its all in vain as of now.

Please have look into attachements which will show full detail of our order and there followups

I ordered Micromax Q50 mobile phone on www.infibeam.com on 6th april 2011 but till now (23 april 2011) i have not received it, each time i call their customer service, they are saying new issues & due to this shipping has been delayed.

Website: www.infibeam.com
Date ordered: 6th april 2011
Delivery date: 15th april 2011
Status: Not yet received

Request you to do the needful... thanks & regards, jithendran.

Hi

This is to bring to your notice that against the order no : 7936141 which was of 200 gms ferroro rocher chocolates, infibeam has sent a 2 year old expired product which was also priced rs 260 where as on there website they are showing the mrp as Rs 387. They have shown some discount and charged me Rs 320 where as the mrp on the product itself is Rs 260.

I have also send them 8 snapshots of the product. but the infibeam customer service is repetedly asking for much more professional pics of the product from every possible angle. They had me kept calling for 5 days and there department has refused to entirely replace the product or return the full amount.

The 260 Rs price of the product was 2 years back. They are cheating on customers by sending them the old products and then frustrating them by asking them to send proofs or photographs as we we are all the professional photographers.

I want nobody to buy atleast eatables items like cakes and chocolates from infibeam as an expired product can harm your health.

I also want them either to return my full money or send me the fresh product to make up for their both bad service and product.

I have also attached the pictures of the product for your perusal.

Rgds
Rahul
[protected]

I bought a Samsung mobile from infibeam.com . The mobile came with manufacturing defect where 'S' button was not working. For one week I continuous called Infibeam customer care and they told me that they would replace the phone. After one week they are not saying that please get it repaired from nearest samsung service center. This is great example of bad online shopping experience in India. PEOPLE, PLEASE DON'T BUY ANYTHING FROM INFIBEAM.COM

Copy of my E-mails to the customer service department
ORDER NO:7894115

MAIL 3 (CHASER MAIL AFTER 48 HOURS TIMESCALE, AFTER 4 DAYS OF NO RESPONSE)
s per your mail dated 18thMarch I was supposed to be sent a response within 48 hours, today it is the 22March2011 and I still awaiting for someone to get back to me.
I would like you to refer to the following link http://www.consumercomplaints.in/bycompany/infibeam-a85022.html which illustrates your efficiency in dealing with customers.

I have co-operated as per your suggested timescales of 48 hours however now I feel help less sending you chaser mails as I have very little confidence left with your brand/team/company.

I request you to treat this urgent and with utmost priority and would like some one senior in your customer service team to call me and discuss your further course of action.
My contact No: [protected]

I hope this will be the last attempt I have to make in order to have a simple issue resolved.



MAIL 2 (FOLLOW UP AFTER NO RESPONSE)
Im still awaiting a reply on this matter, I called you customer service helpdesk and was advised that I would receive a response by the 17thMarch2011, however I cant seem to find any from you.

I hope I wouldnt have to chase up on this any longer, I have been now reading reviews and complaints regarding your website on Consumer complaints forums and honestly I am beginning to get worried and have concerns with your credibility.

Request you to look into the matter and respond asap


MAIL - 1 (INITIAL COMPLAINT)
I write to you with extreme disappointment I faced with my first shopping experience with your website.
You surely do offer a great deal on items displayed, however I have serious doubts on the quality of these items your team is selling
Ive had to face immense embarrassment choosing your website to buy a gift for one of my clients, I ordered a Lava B5 cellphone as a gesture of goodwill to one of my clients and good friend however once the phone arrived, we have discovered that three buttons on the BRAND NEW phone dont seem to work. We are unable to access the menu and as the Home buton, the main button in the middle dosent seem to work either
Where on oneside I wanted this to be a surprise gift, Now turns out to be a faulty substandard phone... I cannot expect my client to bear the costs of shipping the faulty phone back to yourselves for a replacement, I very unhappy with my first shopping experience with you.. Would like an immediate replacement, I will be willing to pay for the collection charges but I would really like a replacment to be sent and someone to come and take the faulty phone back for exchange.. I have been intending to write reviews abt the product but your website dosent display my reviews, neither can I seem to mail you directly using the wbsite link. Pls let me know how I can post my reviews for this product as I do not want other consumers to fall prey to this low quality items your team is selling. I seriously doubt how well the phone will work if it seems to have a problem as soon as its out of the Brand New box
. I would appreciate you sending me a prompt response on what you can do to rectify the situation without my client having to make any effort from their end. I am willing to cover any costs involved in collecting the item provided you are send us an immediate replacement for the phone. Although I am certain that I do not want the recipient to take the trouble to mail this back to and pay seperate charges for a gift they received.
I would like to open up discussions in your forums regarding my experience as well, pls let me know how I can do this