I was initially impressed with the Call Center agent's politeness, order taking efficiency, and delivery time. Excellent. The problem starts if you have to deal with Infibeam beyond this.
To start with, the product, a XOLO 700 phone had a fault with the back cover which would not close completely..
Now, the defect being apparent on opening the package, I called up Infibeam, who were very polite asked me to send them photographs by e-mail, also to contact XOLO. Xolo, many calls and e-mails later practically disowned the product, and shunted me back to Infibeam.
So when you buy on-line you could be in a position where you call up the Vendor, and the Manufacturer, and never know who is going to own up responsibility if you have a problem. In this case, Infibeam did after many e-mails and calls. Now this costs Time, and since Infi does not have a Toll-Free number, lots of money too.
Infibeam, now, many more e-mails and calls later took a few days to arrange shipment back to them through Aramex. I was instructed to print out an address label mailed to me and keep the package ready. Aramex picked it up 3 days later than the scheduled pick up date.
By the time of pick up around 12+ days have passed with a product that I could not use, and had paid for.
Subsequent calls to Infi, and I am told Firmly, to have patience,etc. Amongst many other stories, on subsequent calls, I am told, further, that they have received the product, it has been attended too, and will come back to me.
BLATANT LIES. Because 15 days after sending the item to Infi, it did come back, package UN-opened and UN-delivered by Aramex since the Address mailed to me by INFI (which is on record.) is a location not operated any longer by Infibeam. This is what an agent at Infibeam later told me. So how come the same guys at the call center gave me the story of it being attended to, and in their warehouse? Etc. Because upto this point in time, 2 weeks after return dispatch to Infibeam, they had NO TRACK of the product location and were faking responses. It had actually never reached their office because of the wrong address above.
A few calls later and INFI now realizes their bungle and I have to ship the product back to them to another address freshly mailed to me. As usual Aramex is 3 days late and by then Blue Dart has picked it up. So both these courier firms had orders for a return pick-up and I did not know for sure which of these couriers to give it to and which amongst them was responsible.
Status now, is that as usual the ppl at Infi do not know the exact position since I get varying versions / stories, the phone still has to be attended to, has been in their warehouse for the last 4 days, will be attended to (hopefully), may have to go back to XOLO, attended to by XOLO, dispatched back to Infibeam and will possibly then come back to me 15 days from now. Which more than 45 days (at least) after paying for it. 2 dispatches to them, numerous phone calls plus e-mails and never being sure of what happens next. So if you want to deal with INFI, be-warned since this is a sequence which is repeatable.
You may have to call them like 50 times, each call being at your own cost, get varying stories, blatant lies, have an item you have paid for being in courier-limbo, and God forbid, if you really want to use something you have paid for, end up getting very frustrated.
I am not, because i have everything on record, and friends who are Lawyers just itching to get their hands on situations (&/+) companies like this.
Can you afford this?
Do you want to go through this with Infibeam?
Aug 13, 2020
Complaint marked as Resolved 
Infibeam.com — 4GB memory card not send with iball andi 2 mobile
i purchased iball andi2 mobile online from infibeam.comi didnt recived 4GB memory cad free with the mobile in the box,
even on the box is printed as free 4GB memory card
please arrange to give me memory card or repay me Rs-/300.