Infibeam Complaints & Reviews

I ordered on 05th october a watch for my brother in law's b'day who was in Pune
Before making the order i was promised that it will reach him before 13th october
as there was no sign of delivery i called them and they told me that the particular model was not on stock,so why didn't they tell me before making the order
and now my brother in law is starting to chennai for diwali and wont be there in pune for next 10 days
so im highly annoyed by their attitude,i wont recommend it to anyone

I made payment by cash on 29.06.09 in the bank.They received it on 01.07.09
The delivery promise was 2-4 business days.Today is 08.07.09 and 6 business days have passed.
When I contacted them they said i should inquire the Courier Company as they have already shipped it.
The delivery status has been changed to 'Completed' even when the I have not received the parcel.
They do not reply to the complaints mailed to them.
For every local book they have given the shipping time of 1-2 days.

I have made an order with Infibeam on the 26th of May, 2009. The payment was made via card and subsequently, cleared from the bank. The delivery promise as per the site is 5 to 7 business days.

I have corresponded with them from the 5th working day as the status and delivery traking detail was never updated. I was once told that it will be shipped in 2 days and after 2 days, the following day.

Today, 05/06/2009, I am still wondering what happened to the shipment as there is still no update.

It is rather strange that India being the hub of IT, does not have the capabilities to handle on-line business. There are better on-line sites who keep up the promise of delivery upto even as low as 48 hours.

I will hence continue to chat on-line to them. I hope I might be able to get my product and they are not fraudsters.

Hello,

I contacted Infibeam's live chat twice enquiring about your payment options. The person responding to online chat got irritated and started behaving rudely and even erratically.


here is the conversation:

Please wait for the next available representative…
suhas: how do i pay using paymate (mobile payment)? how does it work? what is the procedure and what are the requirements?
You are next in queue.We will be with you in just a moment.
Operator: �Hi, welcome to infibeam Live Chat!
Operator: What do you want to order?
suhas: no just for my info
Operator: You are the same person I called in morning
Operator: I told you all options also
suhas: actually i was waiting for some nice deal to come up in mobile phone section
suhas: ya.. but u did not tell me about PAYMATE(mobile payment) and CASH CARD
Operator: Sio
Operator: So
Operator: We do not accept
suhas: the details of these methods are not mentioned clearly on the site
suhas: i did not get you?
Operator: I said we do not accept that
Operator: method
suhas: in the payment options there are 2 methods, paymate and cash card
suhas: please check
Operator: First slect what you want to buy and than contact regarding payment
suhas: that is rude!!
suhas: i want to know before hand
Operator: What is rude about it
Operator: I am being practical
Operator: If you dont know whatt you want to buy
Operator: what will you do with payment
suhas: i am a perspective customer.. knowing the payment methods before even thinking of buying is my right
suhas: i am browsing your site daily morning to find the right deal for me
suhas: as soon as i find one i would like to pay.. and your online help is not always online... thats is why asking you now
Operator: ok
Operator: For payment through paymate
Operator: click on the item you want to buy
Operator: and tahn make payment
Operator: and than click on Pay by paymate option
Operator: there they will ask your mobile no
Operator: give the no.
Operator: and submit form
Operator: Kindly find below link for reference:http://www.paymate.co.in/web/index.aspx
Operator: �Is there any thing else, I can help you with?
suhas: yes.. about cash card
Operator: How you want to pay?????
Operator: with whta method
Operator: ?
Operator: First decide and than get back tome
Operator: *** Left the conversation ***
suhas: i want to know what options i have and i can use and then choose the apt one for me
...suhas: are u there??



This has been very disturbing and annoying and i wish doesnt happen with other customers too.



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SUHAS