Infibeam Complaints & Reviews

I have ordered[Order : 13375100] a Nokia Bluetooth Headset BH-118, on 25
July 2014 and it was supposed to deliver on 29th July, i didnot get any
response on the same even calling to them(customer care number) and
sending mails many time. Product was available when i ordering but when i
tried to enquire repeatedly i got reply as its out of stock. Same story
went till AUG18, finaly i fed-up off by this and told them to cancel my
order, i enquired many time after cancellation about refund.., its 23
September 2014 today still i didn't get my money back

Infibeam — Worst service

I ordered a book (order ID :[protected] on 13th June. Infibeam shipped on 28th June. I have not received it till now. If I write to customer care, after 2 or 3 days they only say that they will raise the matter to concerned authority. Now what to do?

Dear Pooja,
It seems you and me are among the many that have been deceived by Infibeam. I believe a certain level of management in Infibeam is intent on disregarding all cares about customers and all consumer protection laws. They seem to be going all the way to hurt those people who have already been hurt by their substandard customer service. You can google for many such accounts.

In my case, I was delivered a mobile handset that was dead on arrival. Infibeam later admitted themselves it was to be repaired. I informed them about the defect on the day just after delivery and they promised to look into the matter. But for a week there was no contact, and I had to call them and it was told me that a pick up would happen within 48 hours which never happened. I called again a new deadline was given to me which also was not met. This happened for six consecutive times, and meanwhile a month passed, breaking their promise of 30 days replacement. Even as I was initially not objected to a replacement or store credit, I requested for a full refund because of the treatment meted out to me. Soon Infibeam asked me to courier the item myself since there was no courier service in my area, which was false since I was delivered the item through courier service only. Still, I couriered them the item and requested for my money back. There was no word even after they received the item on Febriary 3th. On 12th, after waiting patiently, I called again and I was told they had shipped the repaired item back. I lost my patience and had a war of words with the executive and I was promised a ticket for refund would be raised and the item would be called back. But on the next day, the courier service came to deliver the old item which I rejected. The same day I received an email from them saying they had 'repaired' the item and that I would not get a refund.

This was all I could take, since Im spending my hard earned money on no substandard product, nor after such an unacceptable delay of more than one and a half months. They broke their own policiies about refund and now they're expecting me to follow their rules. However I have decided not to take such a beating down and will pursue this issue till I get my rightful justice, no matter how much money or time Im going to lose. As a first step, I have applied for a chargeback from my credit card company. Lets wait and see what happens.

Gautham

Big Bad Company