Infibeam Complaints & Reviews

IndiaPlaza.com — not receive the product

sir,
an order for lpg gas saver was placed and the poayment was also made on 24th march 2009 through axis bank and till date i havent recieved my product



my product order no is[protected]

please help

Dear Arvinder,

We are extremely sorry at the experience you had with us.

As per your conversation with our customer service department, we have cancelled your order. Our delivery partners does not have service to your location. The refund is already made to you account.

Our sincere apologies for not able to execute the order and inconvenience caused to you due to the same. We will ensure that we provide better service to you in future. Please feel free to write to us for any issues with your future purchases and we will be glad to assist you.


Warm Regards,

Team Indiaplaza

Re: No update regarding balckberry z10 product status

Hi, I have ordered blackberry z10 on 10/03/2014 at shop airtel which is delivering through infibeam and till today there was no status regarding product. Request you take immediate action on this company

Dear customer,

Thank you for writing to us. We are happy to assist you with you.

In regards to the complaint for the order, please note that we have arranged to pick-up the concerned product with courier partner Fedex.

Also, you are requested to please keep the parcel ready for the pick-up with the printed label pasted on the same. You shall receive a call from the courier service before the pick up to confirm the availability of the product.

I believe this information will be helpful to you.

Please feel free to get back to us in case of any further queries or question. We will be glad to assist you. You can also call[protected]Our 247 phone support) for instant help.

Thanks and regards,

Vaishali
Infibeam Customer Service

Thank you for shopping with us! You can contact us anytime using http://www.infibeam.com/ContactUs.action

Infibeam — no match colouer tom proper addvertisment

i am perches 15297869 but this order i am receive but no match color proper add

karbonn a1+

Karbonn a1 is not work live tv nexgtv is not application show battery backup is not 4hour Only 3 hour stand 240 hour net show and real battery stand by

Today is my Product delivery date still not yet shipped my product

There is no update for my product. i have paid the amount through online. Today is my delivery date still my product is not yet shipped my order number:13433276

Never return items

I wanna say tha my order id is 18714077 and i orderer external hard disk but they send me internal and they never pick up call and they is like that ki hum aapkiii kuch sahitaa nhii krr sakteee!!!and i was shocked when coustumer services says that it cannot be returned !!at last i wannaa say that i gave 7354 rupees please do something fo this!!

infibeam is worst site

Actually i ordered material through this resource... But now i m willing to cancel it... So please do the same and if i needed it in future, i ll inform... so please cancel it immediately...

how to get where from you — cancellation of order

sir please,
I ordered book.
The order no is OGA[protected]
But now i m willing to cancel it. So please do the same and if i needed it in future, i ll inform.so please cancel it immediately.

please cancel my order
In need Iinform you latter

i did not order anything — i did not order anything

i did not order anything over the internet. but there is a charge on my account from you, i want my money back.

Infibeam — Order not shipped

I have ordered a book with Infibeam on 14th Feb 2012. The site said it will be shipped by Feb 16th and will reach by Feb 18th.
It is not yet shipped and they have debited the money from my cc account.

HOW IT ALL STARTED — CANCELLATION OF ORDER

Please cancell my order of the book HOW IT ALL STARTED

Bijay Shankar Bhattacharyya
Makum Jn
Tinsukia
Assam

I ordered HP650 laptop from infibeam.com on June 19th. Order number is 10976812. I paid Rs. 26925 via credit card. Per Infibeam records, order was shipped on June 21st. I was given GATI docket number[protected]. Promised deliver date was June 27th. However product did not deliver on time. When I contacted Infibeam, they told me that product was incorrectly shipped to Bhilwara, Rajasthan. Also dates per GATI records did not match with Infibeam’s. Per GATI, they picked up the order on 17th June, while I placed order on 18th June. So this was not my order. GATI told me this is some COD order and customer did not pay so order is shipping back to Delhi. I cancelled the order because of this. I had to call Infibeam a lot of times for this. Finally they told me order is cancelled and they have started payback process. This was around 10th july.

Now in max 10 days payment should have got credited. However even on 21st july, payment did not happen. I again called Infibeam and they told they never started the process. They said they again shipped order to Bhilwara and customer did not pay again and again order is coming back to Delhi. They said that they will start refund process only after they get the package back. Funny thing is this is different order and Infibeam is penalizing me for that. Infibeam has wrongly linked this docket number to my order.

Per GATI records, order was in Delhi warehouse on 12th July, So ideally Infibeam should have started refund process, but they did not do it. I again had to call them to get things moving. But sadly they are not doing anything.

My order was never shipped still Infibeam is yet to start refund process. Customer care excs promise callback but never call.

Update 1st Aug:

Finally Infibeam refunded the money. I had to post the review on mouthshut and also had to start dispute process from Citibank credit card. Citibank allows to raise disputes in such cases. They investigate it for free and give results if everything is proper. Else you can go via sites like Akosha, but its not free.

Moral of the story: Never buy from Infibeam. Even if you have to, always do so by COD. Also dont pay COD money till you check the order after delivery. There have been many cases where products were damaged.

One more more thing, for online shopping always use credit card if not opting for COD. Most credit card companies have dispute process which allows victims to get their money back. Though it may take time, you will get money.

Also make sure you have written proof of all your communication. i.e. don't just cancel order via phone, also send them a mail on their official mail ID. This mail becomes legal documents and helps in legal fight if needed. Companies like Infibeam don't do anything just based on phone call. Its always important to send mail.

Yes Infibeam is biggest cheaters

Sir/Madam,

I have Placed an oredr Micromax Q5 Mobile through http://www.infibeam.com/mobiles/make/micromax.html Online shopping.

order placed on 24-FEB-2010. order confirmation no :7501839. i have paid the Hole money for the product. still i didn't get the product. many time i have talked to their customer support Executive Mr.Muktha she is saying they had shiped the product on 25-Feb-2010 Via Decan360 Courier.
The congingment no:[protected] .
she is saying they are not responble. same time infibeam is not ready to Return the money.

i wanto to take the legal action . please help me.

Infibeam.com
1004, 10th Floor, GNFC Info Tower,
Nr. Hotel Grand Bhagwati, S. G. Road,
Ahmedabad. Gujarat. India - 380054.

Customer care nfibeam
If you have any questions,
Email Us at Infibeam.com OR
Call Us at +[protected].

dude u just need a pen n paper n a very nominal fee ( i think must not be more than 200 inr to initiate a legal action against the company ) the matter will be tackeld in days . try it
i have won a few cases against insurance companies who are big giants in the field

i forgot to mention that it has to be filed in ur distt consumer forum in the secretariat in ur city. simple

dear sir .
i ordered sun direct DTH setup box from infibeam.com,i place the order on 19/04/2011 but the ship after more than 25 days to i mentioned address via aramax via st courier service.(4/05/2011 received date)
i received only the sun direct activation card only, but i not receive sun direct DTH and setup box.
than i come to know they only ship activation card through courier office.

i contact customer care they not responsible to call and email. so many time i spoke with customer care hey not give proper answer to me.

i recevied mail paste below.pls take acton to receive my order properly





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From:
[protected]@infibeam.com | Add to Address book |This is spam

To: lakshmanan.[protected]@rediffmail.com
Subject: Infibeam Shipment for : 7956339
Date: Mon, 02 May 2011 18:30:30 IST

Dear lakshmanan.a,

We are happy to inform you that the following items have been shipped.

Product Title Shipping Date Shipping Details
Sun Direct DTH Set Top Box + Free 6 Months Subscription + Cricket World Cup Matches Free (White) 02 May 2011 Courier Service: Aramex
Tracking Code: [protected]


These items are ordered as part of the orderID 7956339.

You can manage your orders online by clicking on the Your Account link in the top right corner of any page of our web site.

Most of our products are shipped in sealed bags & boxes. Please do not accept the parcel if it is in tampered condition. If the bag looks tampered please open the packet and ensure the product is inside before accepting the delivery.

Thank you for shopping with us!

Sincerely,
Infibeam.com
Fresh Way To Buy, Sell and Rent

"Check out Daily Deals on Infibeam.com's Magic Box and Get Lucky"
If you have any questions,
Email Us at [protected]@infibeam.com OR
Call Us at[protected].

Infibeam.com
9th Floor,A-Wing,
Gopal Palace,Nehrunagar,
Ahmedabad. Gujarat. India - 380015. Infibeam.com All Stores

Books
Gifts
Electronics
LifeStyle
Automobiles
Personalized Products
Copyright ©[protected] Infibeam.com and Affiliates






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Infibeam is a piece if . They have the most pathetic customer care in the country. They shipped me a faulty mobile which went bad in two days and now the mobile is lying with the company for the last 35 days and they are saying we dont have any update on its its reshipment. I have mailed them a dozen of times and called more than 20 times but they say we cant do anything you take any action you want.

The consumer complaint filing process is not that easy (no legal proceeding is easy in India for a common man) and you need to submit it proper formats with required annexures (i had tried it last month the information is from the distt consumer forum in chandigarh, but i will retry it soon since the time period limit is 3 years) and the distt court fee is Rs. 100 (and further 200 at state commission if the case goes up).

God bless India !

My order number no 12416867 was not delivered since from 25 days, when i asked customer care they tell, we sent product, due to courier problem it was late, they telling to wait..how long we have to wait

My contact no. is [protected].

Infibeam.com — Order Not shipped

Dear All

This company Infibeam.com is biggest cheat. I booked Three orders with them. My order numbers are :



8145899 Aug 4, 2011
6 of Elizabethan Poetry: An Anthology
744 0
8189617
Aug 23, 2011
2 of BARRON'S Math Workbook for the New SAT
490 0
8208880
Aug 30, 2011
10 of Counselling And Psychotherapy
3,160


They have not shipped my books yet