InFocus Complaints & Reviews

Please help me i give my infocus m2 mobile for mother board complaint still i not get any good response from accel frontline service centre in Erode bharath cell service please consider my issue and i will awaiting for your kind response. Thank you

Today the called me and asked the picture of the mobile phone. i send them and after some time they said it has physical damage.They told me scratch is a physical damage. But don't think Scratch is Physical damage. i send u the picture of mobile. please sir help. please check the picture there is no damage but they said its damage. I don't know how they said back cover scratch is physical damage.
my no is [protected].

My phone infocus 350 is dead from one week. last Sunday i visit the service centre (83, Golaghata Road, (Near Ultadanga) VIP Tower Complex, Block-F, Ground Floor.). but i found nothing the local people told me it closed. today i visit Accel Frontline Limited12, Lower Rowdon Street, 1St Floor, Kolkata this service centre and told my problem. but they are not accept my phone because it has scratch on back cover. And they(the manager santosh) told me scratch means physical damage. I ask for written that scratch means physical damage but they (the manager Santosh) didn't. I record the full conversation.

Dear, to whomsoever it concern,
I am using Infocus m530. I faced touch panel not working around 2 months ago. Service centre guy replaced the touch panel. But on the very next day, my power key button has stopped working and it behaves like a touch pad.. another thing rear camera is not up to the mark since then.. i submitted my cell phone again.. nd its been 20 days. I have not seen any progress in making my cell working. I am from ahmedabad and service centre i visited is in Drive-In, ahmedabad. For your ready refrence.

Dear sir/madam,

Last one week i am trying to reach the service center in bangalore marathalli and i called so many times in company service support no - [protected]. First they provided me details - [protected]
Infocus service center
Mr. P.V harini
Above thalacherry restorent
Anand nagar
Near marathahalli bridge
Bangalore

I called and visited then first time wrong number, not reachable. Again i called the support no then informed me that i am also not able to call, i will confirm and call you back or send you message or mail, wait. I waited didn't get any info. Again i called next day - today, support team told that able to call, again called this no and visit the service center. When i called this number then got replied that wrong number.

I purchased m350 model in january last week and not able to use due to that it is not working. Neither support team is supporting proper way not service center people response if service center and given number is correct. I need resolution any how and immediately because i am not able to use my mobile last one week. It is just herashing to customer if not providing support and not having service center.

Please let me know how it will be resolved.

Please do it needful.
Tanveer qamar
[protected]

I have purchased Bingo50 on29th march through snapdel but it have so many problems
I am facing following problems

1)Orientations sensors nor eorking photos camera not rotating i cant play any game bcz of this
2)If swith on loudspeaker posit person cant listen our voice

3)And always asking sim not detacted restart

Snapdel is not responseing pls
do neefful

Dear Sir/ Mam
I submitted my infocus mobile handset, which was under warranty, in accel Frontline service center on 17th February 2016. Center ensure me for receiving my set after 15 to 20 days. When i contact to service center he told me that parts are not available. and provide me infocus company service support no - [protected]. Many tome i contact on this no but every time company excuses for Part availability. On the date of today 48 days completed but here is no hope that company will provide my set as earlier.
When i submitted my set then 3 month warranty was pending. Day by day warranty is going to over.
If part arw not available then company provide me new set or renew my waranty again..
All detail will be available in images
Please do needfull.
Alok Kumar singh
Mb . [protected]

I have given my infocus m330 mobile in a service centre for warranty period servicing on 24th feb 2016. Everytime i contact at their mail '[protected]@infocusindia.Co.In they say -handset parts are under arrangement and nothing more..It is past 38days no progress.Plz do the needfull
Call id-infbqo[protected]dw
Ivr callno[protected]
Invoice*pop no-s05787/15-16/111625
Name-asmaul hoque
Dinhata coochbehat

Dear sir
your new launch smartphone Bingo 50 is not working properly. under calling speakar not working i have very dispoint this phone. i have contact your service center in modinagar STC Enterprises mr. Praveen kumar he talk not working properly and sent to company within 10 days but sir i m very suffer i have no wait for long time .

please rectifiy my problems .. please its very urgent required.

thanks

We have purchased infocus m2 vide invoice no scf 44a/[protected], dated 26.05.2015 . Item code dc 1075106, order no [protected] sub order no [protected] imei no [protected]

presently not functional .There is no display . Please arrange replacement of mobile immediately .

My contact address

h.No 15-11-4, berichavidi veedhi, near sivalayam
vizianagaram---pin 535002
andhra pradesh

mobile no [protected]/[protected]

My infocus m2 mobile that i was purchased from snapdeal there is a problem of hanging and last time dead in condition Gurgaon service centres Shankla Telecom, Shop no. UG-6, Ground floor, golden Jubilee Plaza Sec – 12, Old Delhi Road Near Hotel Chaoupal & Sarraswati Complex, Gurgaon.Phone given for repair on 05th March 2016, till now phone is not repaired and they are still giving further dates for repair, talked many times to service centre via phone calls and emails but their answer is same, I talked to company too but they said problem will be shorted soon and that was 10days back. I don't know why they are delaying so much
kindly look into the matter, requesting either to repair mobile or replace with new. In the service centre when I was submitted it then they told me it will be done in 7 days but now after 25 days I did not get my phone.
Please solve the problem and return it to me as soon as possible.
I hope your positive response about it.thankx...
Narender Sharma
[protected]

Phone given for repair on 27th feb 2016, till now phone is not repaired and they are still giving further dates for repair, talked many times to service center via phone calls and emails but their answer is same, i talked to company too but they said problem will be shorted soon and that was 10days back. I don't know why they are delaying so much
kindly look into the matter, requesting either to repair mobile asap or replace with new

My phone has been theft yesterday on sunday(13/03/2016) i have blocked my sim. please help me in tracking my infocus m2 phone by imei number

Hai i was gave my phone january 25 th this year but still i didnt get my phone why you are take too much time my caller id INFVJW[protected]DW service centre vijayawada

Sir

pathetic after sales from infocus service center they even make your handset vunurable and not usable for an hour
they always assure you to provide resolving the problem and problem will be increased day by day

i have purchased this mobile infocus m530 on 26 June 2015 from snapdeal it is a very good handset and its camera is awesome ... 10/10 shayad hi koi fone hoga jo is range me itne features deta ho

but
i am very disappointed of your service center's harrasing me of
getting 3 times the same problem and now my mobile is not usable even
once a day

i have submitted my mobile in service center after getting a small
problem of battery issue...

which is getting down by % after % in a small interval of time and
charging time of 4.30 hrs
and now after submitted my handset 2 times i am still having the same
issue and get many more problems now
like...

charging time increased from 4.30 hrs to 8 hours
continuous discharging when starting the handset as 100 to 90 in
power on and getting down like 90,[protected]% continuously
within a fractions of seconds
video rendering issue
hanging problem (even hang while opening camera calculator, hang even
not in use, at restart it hang anytime even recording )
heating up to 50 degrees now am fear of blast of handset
WiFi connectivity not working in hotspot
when speaker is loud its sound is like "fata hua dhol"

i have given my handset in good condition and now its worthless now
i thought my handset is repaired by your service center but they can
increased the problems in my handset

i have service center on 15 of january and they are now kept my
mobile for about a month

This time i had problem in 4th time coming from service center with the same isuues of my handset fault now which is caused by the service center...

First time given to service center is 15 january 2016 they have given me on 11th of february
Second time given is 19 th of february and got in 26th of february
3rd time is 29 of feb and got on 5th march

after given a small issue of battery they increased problem in my handset which i have never expected from Infocus or their service center...

they have changed my motherboard two times with more faults now and in third time they did'nt do a check in my handset
i thought it is good to give your good handset and you will get a good/repaired/replaced but now i have the faulty handset which can't run an hour o[censored]sing the mobile
This is the service centers name:- and address

Accel Frontline ltd., 601-604, Ashok Bhawan, 93, Nehru Place, New Delhi
Tel no - [protected]

I HAVE GIVEN MY MOBILE HANDSET FOR THE 3RD TIME AND NOW I AM NOT ABLE TO GET ANY DISCOURAGING PROBLEM OF GETTING MORE FAULT IN MY MOBILE...
PROBLEM OF GOING TO YOUR SERVICE CENTER

MODEL NAME/NO INFOCUS M530 VIOLET
Call Id - INFBFJ[protected]DW
DEF SERIAL NO [protected]/[protected]/G20GLMA4C0500867
IVR CALL NO[protected]

Abhijeet kumar
MY MOBILE NO - [protected]
k.abhijeet.[protected]@gmail.com

I m facing many problems in my handset like switching off suddenly, hanging and running applications without opening etc.

My phone modle no.infocus m810 of jack promble isme charging to chal jata hai per pc connect nhi ho pata hai please help me

I have bought in focus m350 through snapdeal 6 months ago...it has been heating from day one..
Battery draining very fast...


...my email I'd is
satyas204 @gmail.com

Myself Chetan Jaiswal, i m from kanpur, uttar pradesh, India. I have purchased infocus M260 one week before from askmebazar.com. and from the date of purchase the handset is having the same problems which i have mentioned in subject. I request to company please replace my handset and give me another. My postal address is-
Chetan jaiswal, 128/H-2/125, Kidwai Nagar, Kanpur-208011. Mb- +91 [protected]

I bought infocus m810 from snapdeal and i found battery problem ...so i called to snapdeal and they told to go to the service center ...its been a month and still they are saying they dont have the parts...i have been to the service center for more than 10 times but every time they are saying to wait for one week