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InFocus Complaints & Reviews

www.infocusphone.com/in
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Updated: Feb 10, 2022
Complaints 236
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10
Unresolved
226
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InFocus reviews & complaints page 12

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S
Sai gowtham
from Vijayawada, Andhra Pradesh
Nov 30, 2015
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Address: 520008

Sir,
I Had using this #INFOCUS M2 mobile from 15th MAY, 2015 On-wards. past 2 months its working is good .After October my phone had not charging Properly & Though If we charged the phone then it will remains decrease in Charging though we will open it for 2 minutes for 3% Charging is decreasing. I a'm using limited Apps but it totally a bad problem for me . Why it could happening ? Please try to Solve Problem.
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    S
    shijoomp
    from Pune, Maharashtra
    Nov 9, 2015
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    Address: 411026
    Website: SNAPDEAL

    I have purchased this product from snapdeal on 30-jul-2015 item code=dd880232 order no=[protected] imei no [protected] mobile is too much hanging in between usage and automatically downloading the apps from google play.After hanging there is a message like "unfortunately google system not supporting". After hanging the phone i shoud restart the phone.
    InFocus customer support has been notified about the posted complaint.
    View replies
    Dear shijoomp

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


    Thank You for your cooperation.

    Regards,
    Snapdeal Online Team
    Reply
    Hi shijoomp,

    Hope you are doing good.

    Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

    Thanks,
    Snapdeal Team
    Reply
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      V
      Vimmy Negi
      from Noida, Uttar Pradesh
      Nov 5, 2015
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      Address: New Delhi, Delhi, 110043
      Website: www.infocusindia.co.in

      I bought Infocus M810 on last month after week my screen was broken accessidntly. I submitted my phone to Infocus customer care center based in Janakpuri (Sheetla Telecom B15, Shankar Garden Vikaspur, Opp. Metro Piller No. 609, Near Janak Puri West Metro Staion, New Delhi [protected]/ [protected]/ [protected]) on 3rd October 2015 for screen Damage Repair. Service center executive told me that i have to pay 7k for screen i searched screen and got it prices nearby 3.5 k listed in infocus website . i don't know why they charge me 7 k after bargaining they charged me 5.5 without bill and after a month i got no response from them when i called them they ignore my calls . I also called Infocus service center and got same reply from them i Don't know what should i do. I am tired of calling and mailing them. Please Look into this matter. i am without phone from the past 1 month now help me and get a replacement or phone repaired or refund. My Mobile No - [protected] My Call Id - INFBSB[protected]DW* My Number - [protected] Email ID : [protected]@gmail.com
      InFocus customer support has been notified about the posted complaint.
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        A
        ashok panjwani
        from Vadodara, Gujarat
        Oct 31, 2015
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        Address: Vadodara, Gujarat, 390023

        I have purchase Infects M2 3G mobile through snapdeal order no.[protected] 0n date 18 July 2015 but after one month when i use it then we found that the problem in both sim card slot in the sim card slot grip to hold the sim is not there it is defective mother board when i complain about it to snapdeal it response due to it complain within 7 day only . now when i use this mobile it sim connecting with mobile network some time not it may loss in running also. pl do needful for replace this device which contain manufacturing fault
        InFocus customer support has been notified about the posted complaint.
        View replies
        Dear ashok panjwani,

        Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


        Thank You for your cooperation.

        Regards,
        Snapdeal Online Team
        Reply
        I too have the exact problem. The SIM1 slot doesn't hold the SIM. There are other manufacturing defects as well. I bought a Infocus M350 mobile online on 2nd of October. This mobile had 2 major manufacturing defects, 1. When I make/ receive calls I am not heard at the other end. 2. The SIM 1 slot does not hold the SIM card.
        For the above reasons, I logged in to snapdeal.com to return the product. But my order was not listed there. As there were no options to return online, I wrote to '[protected]@snapdeal.com' on the 5th of October before the 7 days to return the product. But there was no response. I searched for alternate options but the website directed to 'myorders' page where my order was not listing. So I searched for another email id from snapdeal website and wrote to '[protected]@snapdeal.com' on the 16th of October. Still there is no response. I have written in few forums but that is also in vain.

        I took the mobile to the service center on the. None except one service center listed in the website not accepted the mobile for service. The website needs update. The women at the service center first denied to return the mobile and immediately asked if the mobile has the above said complaint (Complaint No.1). There was a code mentioned in the complaint copy for this, which meant that this is a known issue with this model. The lady missed to include my second complaint in the file. The call id is INFCNN[protected]DW. I was told to collect the product by the 3rd day but still the status is pending- PNA. When I call, the attender is not in a position to give an ETA. They have no clue on when they will get the parts replaced. I am experiencing hassle by switching SIM cards in mobile phone and loosing data pack validity. Infocus/ Snapdeal has to share the responsibility of the losses and the hassle caused.
        Reply
        Hi ashok panjwani,

        Hope you are doing good.

        Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

        Thanks,
        Snapdeal Team
        Reply
        Hi i purchased infocus m350 on june through snap deal . Sim 1 does not get detected by the phone.. Manufacturing defect, i did not expect from such a company. Pethatic service centre who are least bothered.
        Reply
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          D
          Debashis Bapi Panda
          from Vijayawada, Andhra Pradesh
          Oct 29, 2015
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          Address: Hyderabad, Andhra Pradesh, 500003
          Website: onlineconsumercourt.in

          InFocus M530 16GB IMEI NO:"[protected]" purchased on 1st September. After one month it shows lot of problem like heating, lack of battery backup & auto shutdown during function. Then I went to Service Center at Secundrabad. They keep the phone for observation & do noting. Next day the gave me merely the same as it was only the do is factory restart so my problem is still unsolved .even now the volume & unlock key Not function appropriately. There behavior also not good .
          InFocus customer support has been notified about the posted complaint.
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            S
            saikat007
            from Mumbai, Maharashtra
            Sep 28, 2015
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            Address: Gurgaon, Haryana
            Website: www.infocusindia.co.in/

            Hello Support, I am facing a touch point issue at my Infocus M530 where a particular horizontal screen area is not responding to touches frequently. The issue is very irritating and cannot use the phone for the period of time. I have tried resetting the phone to factory settings but of no help. Please help me to get the issue fixed at the earliest. This is the 2nd Time I am facing issue with Infocus Mobile and finding no support at all from Brand Infocus or Service Center. Earlier Case was [Case:493] . Thanking You, Yours Sincerely, Saikat Bhattacharya. Cell: +91-[protected] Skype: saikat.official Email: [protected]@msn.com
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              S
              saikat007
              from Mumbai, Maharashtra
              Sep 28, 2015
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              Resolved

              Address: Kolkata, West Bengal
              Website: www.infocusindia.co.in

              To: [protected]@infocusphone.com, [protected]@infocusphone.com Cc: [protected]@snapdeal.com, [protected]@snapdeal.com Hello Support, I am facing a touch point issue at my Infocus M530 where a particular horizontal screen area is not responding to touches frequently. The issue is very irritating and cannot use the phone for the period of time. I have tried resetting the phone to factory settings but of no help. Please help me to get the issue fixed at the earliest. This is the 2nd Time I am facing issue with Infocus Mobile and finding no support at all from Brand Infocus or Service Center. Earlier Case was [Case:493] . Thanking You, Yours Sincerely, Saikat Bhattacharya. Cell: +91-[protected] Skype: saikat.official Email: [protected]@msn.com
              Aug 8, 2021
              Complaint marked as Resolved 
              View replies
              Dear saikat007,

              We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

              Thank you for cooperating.

              Regards,
              Snapdeal Online Team
              Reply
              Dear saikat007,

              Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

              Regards,
              Snapdeal Online Team
              Reply
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                S
                sanju s nair
                Sep 21, 2015
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                Website: www.infocusphone.com

                Sir
                i purchased infocus m530 by snapdeal order no: is [protected], i'm not sure that its touch screen is made up of gorilla glass but infocus company is claiming. i kept my phone in pockets and it is scratched largely. when i gave my phone to service center 'accel frontline bhadranjali building vellayabalam Trivandrum kerala, they accepted my phone without warranty. if touch screen is not made of gorilla glass can i get warranty
                View replies
                Dear sanju s nair,

                Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


                Thank You for your cooperation.

                Regards,
                Snapdeal Online Team
                Reply
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                  S
                  sidhbanerjee1
                  Sep 19, 2015
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                  Address: Kolkata, West Bengal

                  I bought this MTS data card around 2 yrs back...I have complaint many times regarding the speed, nobody bothered for the same. But at the time of payments...this company will send u 1000s of sms and calls and they have tortured mentally...I m ready to pay the amount but in return the company should take care of their customers...company grow by their customers. This is totally fraud and cheat company...who r in the market to cheat and make money of out customers. My no- [protected]/ Siddharth Banerjee
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                    A
                    ashokknpr
                    Sep 11, 2015
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                    Address: Kanpur, Uttar Pradesh

                    I purchase Infocus m330 by snapdeal order no [protected] dt.4 apr 2015 After 1 month phons receiver was not working like noice was vibrating Then i took it to service center at kanpur S..c person told me that receiver will come in 1 week .But after 1month till now s.c not replacing receiver .so pl.replaced my phone receiver as early as possible Thanks
                    View replies
                    Dear ashokknpr,

                    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


                    Thank You for your cooperation.

                    Regards,
                    Snapdeal Online Team
                    Reply
                    Hi ashokknpr,

                    Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

                    Thanks,
                    Team Snapdeal
                    Reply
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                      A
                      abhay prasad4
                      from Thiruvananthapuram, Kerala
                      Sep 2, 2015
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                      Address: Patna, Bihar

                      I have bought infocus M2 model smartphone recently from snapdeal order no.[protected] Problem hanging (startup) I deposited this mobile on[protected] for servicing at ADITYA ENTERPRISES, Patna, Bihar Still I not get my mobile till this day[protected] Earlier I have contacted service center, but they did not respond. Now I am experiencing very discomfort... below is the details-------- Set- Infocus M2 IME no.- [protected] Sr. no.- [protected]
                      +1 photos
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                        S
                        Siddheshwar Singh Maurya
                        from Jammu, Jammu and Kashmir
                        Aug 22, 2015
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                        Address: Udham Singh Nagar, Uttarakhand

                        When I purchased that mobile from snapdeal in starting days it worked properly but after 10 or 15 days it stopped taking charging. After 50 percent it dosent take charge...i tried many times bt it was not taking charge properly..so im requesting u ..do whatevr u can plzz.
                        View replies
                        Dear Siddheshwar Singh Maurya,

                        We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

                        Thank you for cooperating.

                        Regards,
                        Snapdeal Online Team
                        Reply
                        Dear Siddheshwar Singh Maurya,

                        Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

                        Regards,
                        Snapdeal Online Team
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                          A
                          ankitgupta137
                          Aug 19, 2015
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                          Address: New Delhi, Delhi

                          I ordered Infocus m530 on 2nd July 2015 and got it on 4th July 2015, after use of about 1 month I noticed that its network is not proper...there was hardly 1-2 towers . I took this mobile to accel frontline ltd for solving problem onbut the same problem still exist...this handset is useless without network...so please help me regarding this issue...it is my email I'd..ankitkumar[protected]@gmail.com...infact my mobile is under warranty I have warranty bill...this handset is not solving my purpose ...
                          InFocus customer support has been notified about the posted complaint.
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                            M
                            Mehir kumar
                            from Kolkata, West Bengal
                            Jul 24, 2015
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                            Address: Vaishali, Bihar

                            I purchased a mobile phone of infocus m530 from snapdeal order no. [protected] on 6 july 2015. But it was not connecting internet. So, i took it to authorised service center (Aditya enterprises, jassi nandan plaza, new dakbanglow road, opp. Jamal road, patna 800001 bihar) on 11 july 2015. The service center declaired software problem. Till now i could not receive my set. Due to delay i am facing much problem. Service center call id is - - infbaf[protected]dw set serial no is - - [protected] / [protected] / g20glma4b2400807, ivr call no is[protected]
                            InFocus customer support has been notified about the posted complaint.
                            View replies
                            after sale service is too poor.
                            Reply
                            Dear Mehir kumar,

                            Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


                            Thank You for your cooperation.

                            Regards,
                            Snapdeal Online Team
                            Reply
                            Hi Mehir kumar,

                            Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

                            Thanks,
                            Team Snapdeal
                            Reply
                            I bought my infocus m2 from snapdeal. My phone has software problem bt due to little crar on screen they said warenty will not be given i[censored] got ur screen crack.my phone display is working great, no any problem with display
                            I want only software service.
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                              P
                              pandu..
                              from Bengaluru, Karnataka
                              Jun 2, 2015
                              Resolved
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                              Resolved

                              Address: West Godavari, Andhra Pradesh

                              Hi sir i can forgotten in my invoice pls send me is my humble request.

                              Mobile imei numbers:
                              Sim1 - [protected]
                              Sim2 - [protected]

                              Mobile bill:

                              My orders | my account
                              Your product (S) is delivered
                              Hi sri ram,
                              One or more item (S) in your order no. : [protected] have been delivered.

                              Delivery address
                              Sri ram
                              Vaibhav jewellers main bazar, eluru - 534001 w. G. Dist. , a. P. ,
                              Main bazar
                              Eluru - 534001
                              [protected]

                              Â
                              Product (S) delivered

                              S. No. Item name
                              1.
                              [free:1]infocus m2 (Color: black) [free: offers worth inr 1, 597 from zoomin. ]

                              Delivery type: standard
                              Delivery charges: (0)


                              Sub order no. Quantity price
                              [protected]
                              1

                              4999
                              Total amount :
                              4999
                              Paid amount : rs. 4999

                              For returns and complaints, visit my orders on our site.

                              Thank you for shopping with snapdeal.com
                              Snapdeal team

                              For any query or assistance, feel free to contact us


                              Get our app


                              Stay connected


                              - -
                              Thanks regards,


                              Sri ram

                              Computer operator

                              Cell : +91 - [protected]
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              View replies
                              Dear pandu..

                              Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
                              Thank You for your cooperation.

                              Regards,
                              Snapdeal Online Team
                              Reply
                              Hi pandu..,

                              Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

                              Thanks,
                              Team Snapdeal
                              Reply
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                                G
                                gauravsingh1310
                                Apr 6, 2015
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                                Address: Varanasi, Uttar Pradesh

                                I have ordered Infocus m2 from snapdeal.com after opening it I have found that its sim card slot then after I complaint via email for refund.4 days has gone but my refund money I have not got.So please do not place any ordered via snapdeal.com.These are cheating with us.This is my Order Id : [protected].
                                View replies
                                Dear gauravsingh1310,

                                Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
                                working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
                                Thank You for your cooperation.

                                Regards,
                                Snapdeal Online Team
                                Reply
                                Dear gauravsingh5867,

                                We wish to inform you that, your refund initiated on April 3, 2015. Product amount will reflect in customer's account in next 5-7 working days.

                                Please note that due to bank holiday's from 01st April, 15 to 05th April, 15 there would be delay in processing of refunds.

                                Regards,
                                Snapdeal Online Team
                                Reply
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