[Resolved] IRB Infrastructure — double charge for toll on pune mumbai expressway | |
My car mh01cp3194 was charged twice of rs 173 while traveling from pune to mumbai on 23/02/2020 Below is the massage of the same Dear customer, your fastag a/c has been debited for rs. 173 for transaction by vehicle mh01cp3194 at toll talegaon toll plaza on[protected]t15:48:16. Balance amount in the a/c is rs. 257 - hdfc bank ltd. Dear customer, your fastag a/c has been debited for rs. 173 for transaction by vehicle mh01cp3194 at toll khalapur toll plaza on[protected]t17:26:43. Balance amount in the a/c is rs. 84 - hdfc bank ltd. So please refund for the double charge back into my fast tag. Please let me know when it will be done. Thank you, Was this information helpful? | |
Mar 30, 2020 Complaint marked as Resolved IRB Infrastructure customer support has been notified about the posted complaint. Verified Support Feb 27, 2020 IRB Infrastructure Customer Care's response Dear Sir/Madam, We are in receipt of your email dated 23/2/2020, In this regard, would like to inform as under 1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same. 2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator. Thanking you and assuring of our best services at all times. Customer Care IRB Infrastructure Developers Ltd. | |
 3 Comments | |
Comments
My journey from Pune to Lonavala on 15th Feb 2020 charged me Rs. 173/- on 1st Toll Naka at Talegaon. I stayed in Lonavala & my journey the next day from Lonavala to Mumbai at Khalapur, again charged me Rs. 173/- instead of Rs. 57/-. This is OPEN LOOT against FASTAG, as paying cash would have saved Rs. 116/-.
If going from Pune Mumbai express way, how much the fastag will deduct if I exit in lonawala? On what basis the toll charges will be deducted? 270 or 170 ? Please note, I don't want to go Mumbai, so how will the fastag sensor detect that I am going lonawala and not further to Mumbai. Please explain this charges breakup
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
843
Pending
0
Resolved
215
+91 22 6640 4220
IRB Complex, Chandivli Farm, Chandivli Village, Andheri, Maharashtra, India - 400072
When I came at Talegaon toll plaza I was shown receipt of same but again 173 Rs was deducted through ETC
Ur requested to refund the same on my Google pay account [protected]
Refund amount Rs 173 ASAP
Within 24hrs not received refund I will register complaint in consumer court