IRB Infrastructure Complaints & Reviews

Nov 04, 2019

IRB Infrastructure Customer Care's response Dear Sir,

Greetings!

We are in receipt of your email dtd: 02.11.2019 relating to no reserve lane for Fastag users at Khandobri Toll Plaza on Udaipur Himatnagar road for fast tag users

At the outset, we sincerely apologize for inconvenience caused to you. We hereby inform that the matter has been investigated by us and clarify as under:

1.Khandiobri Toll is having total 12 lanes, 06 lanes each in (up & down) direction with hybrid ETC enabled.
2.Two ETC dedicated Fastag lanes are available each for both direction, due to new toll plaza Erecting work is in progress all the vehicles are availing facility of Fastag through all lanes, there is no any technical issue.
3. Due to ongoing toll plaza erecting work there may be some delay in passing Toll plaza.
4. We have not observed any misbehavior by plaza staff. We would like to inform that any misbehavior by our personnel is strictly dealt by us and we have instructed our plaza team yet again to ensure proper conduct by our personnel. Please note that we provide periodical training for the job to our personnel including behavioral training to ensure quality services.
5. As per your demand complaint book was made available to you and you had written your
complaint.

Once again, we sincerely regret any inconvenience caused to you and highly appreciate your feedback as it will help us to improve our services.

Thanking you & assuring you of our best services at all times.
Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.

Nov 04, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 02/11/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Nov 04, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 02/11/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Nov 04, 2019

IRB Infrastructure Customer Care's response Dear Madam/ Sir,

We have received your email regarding delay in passing toll plaza & rude behavior by staff.

Firstly We regret for the inconvenience caused to you.

Toll receipt image enclosed is not readable, please share visible/readable copy of toll receipt or exact details with Vehicle No., time and Lane No. or Mobile No. It will help us for complete investigation of incident.

Thanking you,

Assuring for our better services at all times.

Customer Care
IRB Infrastructure Developers Ltd.

Nov 01, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 31/10/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Nov 01, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 31/10/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Nov 01, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 30/10/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Oct 30, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 29/10/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Nov 08, 2019

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your email dated[protected], regarding showing fake police ID card by Vasad toll staff on Ahmedabad Vadodara Express Highway NH-48, on consumer complaint forum.

At the outset, we sincerely regret the inconvenience caused to you. We have investigated the same and clarify as under:-

1. The dedicated FASTag lane was temporarily closed for maintenance and hence toll staff had guided you to pass through adjoining lane. The said lane was made operations on the same day and subsequently there were no issues in operations.

2. We understand that, your vehicle has passed through dedicated FASTag lane subsequently without any issue.

3. Please note that all lanes (including dedicated fastag lane) are operational 24 X7 and none of the lanes are closed expect in case of routine maintenance/ emergency. Kindly also note that as per guidelines of National Highways Authority of India the using of Hand Held device is strictly prohibited at dedicated ETC lanes (Enclosed Circular for reference).

4. Please note that we have deployed qualified, trained & efficient staff for toll operations and they are provided periodical training for the job including behavioral training to ensure quality services. Any misbehavior by our personnel is strictly dealt by us.

5. Due to unavailability of camera at specified location, we are unable to identify the person who had displayed Police identity Card. However, we have instructed our plaza team yet again to ensure proper conduct by our personnel and be more vigilant at the plaza.

6. We once again regret the inconvenience caused to you and highly appreciate your feedback as it will help us to improve our services.

Thanking you and assuring of our best services at all times.

Thanking you,
Customer Care
IRB Infrastructure Developers Ltd.

Oct 30, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 28/10/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Oct 23, 2019

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your email dated 18/10/2019, we would like to clarify you that Mumbai-Pune Expressway toll operations are not operated by IRB( w.e.f. 10/08/2019). Please raise your complaint to concerned Company/Agency.

Thanking you,

Customer Care

IRB Infrastructure Developers Ltd

Oct 09, 2019

IRB Infrastructure Customer Care's response Dear Mr.Rohit Ranjan,
This consumer Forum Portal is for road users and not for employees. Please send your complaint through proper channel to senior management for necessary resolution.

Customer Care
IRB Infrastructure Developers Ltd.

Nov 29, 2019

IRB Infrastructure Customer Care's response Dear Sir,

Greetings!

We are in receipt of email on dtd: 20.09.19 deduction o[censored]ser fee through fastag at Toll Plaza of Ahmedabad Vadodara Expressway, NE1.

At the outset, we sincerely regret the inconvenience caused to you. We hereby inform you that we have investigated the matter and clarify as under:

1. Please note that ‘closed tolling system’ is applicable at Ahmedabad Vadodara Expressway where User fee is determined by entry and exit locations.

2. It may be noted that a return receipt is valid only for ‘to and fro’ journeys between same plazas. The systems have been configured accordingly.

3. We understand that you had undertaken first journey from Ring Road to Vadodra and second journey from Vadodra to Ahmedabad. As the plazas were different for to and from journeys, the benefit of return journey benefit was not applicable in this case and user fee for single journey was deducted from fastag (for both journeys) which is correct and valid as per Govt. Notification

4. Once again, we sincerely regret any inconvenience caused to you and highly appreciate your feedback as it will help us to improve our services.

Thanking you & assuring you of our best services at all times.

Sincerely,
Customer Care
IRB Infrastructure Developers Ltd

Sep 30, 2019

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your email dtd: 26.09.19 & 28.09.2019 regarding User Fee exemption & rude behavior issue at Talegaon toll plaza on Mumbai Pune Expressway.

In this regard, would like to inform as under:

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take up the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring you of our best services at all times.

Sincerely

Customer Care IRB Infrastructure Developers Ltd

Sep 16, 2019

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your email dated 15/09/2019, we would like to clarify you that Mumbai-Pune Expressway toll operations are not operated by IRB( w.e.f. 10/08/2019). Please raise your complaint to concerned Company/Agency.

Thanking you,

Customer Care

IRB Infrastructure Developers Ltd

Sep 16, 2019

IRB Infrastructure Customer Care's response Dear Sir,

We have received your email dated 15/09/2019, we would like to clarify that stretch mentioned by you in your complaint is not under our scope. You may raise the complaint with concerned company or agency.

Thanking you,
Customer Care
IRB Infrastructure Developers Ltd

Sep 05, 2019

IRB Infrastructure Customer Care's response Dear Sir,

We have received your email dated 01/09/2019, We IRB Infrastructure Developers Ltd are not operating Mumbai-Pune expressway from 10/08/2019 08.00 a.m.

You may raise the complaint with present operating Agency.

Thanking you,

Customer Care

IRB Infrastructure Developers Ltd.

Aug 14, 2019

IRB Infrastructure Customer Care's response Dear Sir,

We have investigated in this matter, but we have found that no employee of name Mr.Ramulal is working at Badopatti Toll plaza. Employees have to complain to management in writing at H.O. and not on consumer forum.

Thanking you,

Customer Care
IRB Infrastructure Developers Ltd.