IRB Infrastructure Complaints & Reviews

attachment missing, please mail on following email id and also provide toll receipt

toll.[protected]@irb.co.in

Dear Sir,

Please attachment missing, please mail vehicle details and receipts on following mail id toll.[protected]@irb.co.in.

email at hrd.[protected]@irb.co.on

Dear Sir,

Pls email at hrd.[protected]@irb.co.in

Regards

Team Toll Operations.

Dear Sir,

We are in receipt of your office email on dated 05.08.2020 regarding deduction o[censored]ser fee from fastag account at Choryasi Toll Plaza on National Highway#48.

At the outset, we sincerely regret the inconvenience caused to you. We have investigated the same and clarify as under

We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with ‘National Highways Authority of India’ (NHAI) and Notification issued by MoRTH.

As per Govt. Notification No.S.O.2424 (E), (copy available at toll plaza), there is no exemption for any person or vehicle except as provided in the said Notification.

It may be noted that vehicles with GJ05/GJ19 registrations are not exempted at Choryasi Toll Plaza as per said notification. However, there is provision of concession / discount for local residents (residing nearby toll plaza) for their vehicles subject to the conditions mentioned therein.

To avail this facility on Fastag (i.e. registration of Fastag as Local Tag), vehicle user needs to submit proper documents viz, vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order, Fastag is registered under Local Tag by the Toll Plaza. This usually takes 2-3 working days after submission of documents.

Apart from registration of ‘Fastag as local tag’, we have no role in payment processing under Fastag as it is automated process and payment is processed as per said notification. It appears that proper details were not shared with you by the Fastag selling agency.

You are requested to contact the toll plaza administration office along with valid documents for vehicle and residence proof, between 9:30am to 6:00pm (in week days).

Thanking you & assuring you of our best services at all times.

Dear Sir,

We are in receipt of your emails dated: 25.08.20 regarding deduction o[censored]ser fee from your fastag A/c. at Choriyasi Toll Plaza on National Highway #48.

At the outset, we sincerely regret for any inconvenience caused to you. We hereby inform that the matter has been investigated by us & clarify as under:

We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with ‘National Highways Authority of India’ (NHAI) and Notification issued by MoRTH.

As per Govt. Notification No.S.O.2424 (E), (copy available at toll plaza), there is no exemption for any person or vehicle except as provided in the said Notification.

It may be noted that vehicles with GJ05/GJ19 registrations are not exempted at Choryasi Toll Plaza as per said notification. However, there is provision of concession / discount for local residents (residing nearby toll plaza) for their vehicles subject to the conditions mentioned therein.

To avail this facility on Fastag (i.e. registration of Fastag as Local Tag), vehicle user needs to submit proper documents viz, vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order, Fastag is registered under Local Tag by the Toll Plaza. This usually takes 2-3 working days after submission of documents.

Apart from registration of ‘Fastag as local tag’, we have no role in payment processing under Fastag as it is automated process and payment is processed as per said notification. It appears that proper details were not shared with you by the Fastag selling agency.

We regret to inform that, as your fastag is not activated for local, hence full user fee has been deducted from it. The deduction o[censored]ser fee as per NHAI fee notification will not be refunded.

Thanking you & assuring you of our best services at all times.

No reply till now

Reply till not today

Dear Sir,
Greetings!
We are in receipt of your email dtd: 24.09.2018 relating illegal shops between Bareja ta Dascroi di Ahmedabad, registered under ‘Indian Consumer Complaints Forum’ portal.

At the outset, we sincerely apologize for any inconvenience caused to you. In this regard, we would like to clarify as under:

1. Illegal shops/tents from above locations has been removed, photographs of the aforesaid location are attached for your reference.

2. We endeavor to ensure that there are no illegal encroachments on NHAI property and keep removing such encroachments time to time.

3. We highly appreciate your feedback as it will help us to improve our services.

We request your feedback you & assuring you of our best services at all times.

Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.

still waiting for action on this complain