IRB Infrastructure Complaints & Reviews

Dec 24, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 23/12/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Dec 23, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 20/12/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Dec 23, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 19/12/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Dec 23, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 18/12/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Dec 18, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 17/12/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Dec 18, 2019

IRB Infrastructure Customer Care's response Dear Sir,
Greetings!
We are in receipt of your email dtd: 16.12.19, regarding single Journey charged from Fastag for local in this context, we would like to clarify as under:
1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with ‘National Highways Authority of India’ (NHAI) and guidelines issued by NHAI form time to time.
2. As per Govt. Notification No.S.O.2424 (E), (copy enclosed for ready reference), there is no exemption for any person or vehicle except as provided in the said Notification.
3. It may be noted that vehicles with GJ19 registration are not exempted at Choryasi Toll Plaza as per said notification. However, there is provision of discounted Monthly Pass for local residents (residing nearby toll plaza) for their non-commercial vehicles subject to fulfilling the conditions mentioned therein.
4. To avail this facility on Fastag (i.e. registration of Fastag as Local Tag), vehicle user needs to submit proper documents viz, vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order, Fastag is registered under Local Tag by the Toll Plaza. This usually takes 2-3 working days after submission of documents.
5. Apart from registration of ‘Fastag as local tag’, we have no role in payment processing under Fastag as it is automated process and payment is processed as per said notification. It appears that proper details were not shared with you by the Fastag selling agency.
6. In case you are eligible for local monthly pass as per user fee notification, you are requested to visit Choryasi Toll Plaza with required documents.

Thanking you & assuring you of our best services at all times.
Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.

Dec 18, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 14/12/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Dec 18, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 13/12/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Dec 13, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 10/12/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Dec 13, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 10/12/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Dec 13, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 10/12/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Dec 10, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 09/12/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Dec 09, 2019

IRB Infrastructure Customer Care's response Dear Sir,

Greetings!

We are in receipt of your email dated 06/12/2019, we are unable to investigate your case as you have not mentioned toll plaza name and also not shared toll receipt or transaction details. Please share these details to investigate the issue.
Thanking you,

Sincerely,
Customer Care
IRB Infrastructure Developers Ltd.

Dec 02, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 30/11/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Nov 27, 2019

IRB Infrastructure Customer Care's response Dear Madam,
We are in receipt of your email dated 25/11/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Nov 25, 2019

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your email dated 25/11/2019, regarding misbehave by staff Padgha Toll Plaza.
We would like to inform you that Padgha Toll Plaza is not operated by us. You may please raise the complaint with concerned Agency.

Thanking you,
Customer Care
IRB Infrastructure Developers Ltd.

Nov 25, 2019

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your email dated 23/11/2019 regarding proper functioning of fastag at Hyderabad, ORR Rajendranagar and Nanakramguda Toll plaza. We would like to inform you that these Toll plazas are not operated by us. You may please raise the complaint with concerned Agency.

Thanking you,
Customer Care
IRB Infrastructure Developers Ltd.

Nov 21, 2019

IRB Infrastructure Customer Care's response Dear Sir/Madam,
We are in receipt of your email dated 19/11/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Nov 21, 2019

IRB Infrastructure Customer Care's response Dear Sir/Madam,
We are in receipt of your email dated 18/11/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Nov 19, 2019

IRB Infrastructure Customer Care's response Dear Sir,

Greetings!

We have received your email dated 15/11/19 regarding pits on Pune-Solapur highway NH9, we would like to inform you that this stretch is not under our scope, you may please raise your complaint to concerned Agency.

Thanking you,
Customer Care
IRB Infrastructure Developers Ltd.