IRB Infrastructure Complaints & Reviews

Feb 27, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 15/2/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Mar 06, 2020

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your complaint on consumer complaints email dated 11.02.2020, regarding misbehave by staff and not issued return journey ticket at Anand Toll Plaza.

In this regard we would like to submit as under:

1. The return journey receipt /other concessions have been discontinued for non-fastag users by NHAI from 15.01.2020 by vide its circular no.47464 (copy enclosed) to promote digital payment at toll plaza via FASTag only.
2. Accordingly, users are being informed continuously by our staffs through Public Address System (Loud Speaker) at toll plaza to obtain fastag to avail any concession in user fee.
3. Please note that we provide periodical training for the job to our personnel including behavioral training to ensure quality services.
4. We would like to inform that any misbehavior by our personnel is strictly dealt by us and we have instructed our plaza team yet again to ensure proper conduct by our personnel

Thanking you & assuring you of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Feb 15, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 10/2/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Feb 04, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 04/2/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Feb 04, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 03/02/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Feb 03, 2020

IRB Infrastructure Customer Care's response Dear Sir/Madam,
We are in receipt of your email dated 02/2/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Feb 03, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 02/2/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Feb 03, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We have received your email dated 31/1/2020 on consumer complaints forum, we would like to clarify
that this project/tolls are not operated by us (IRB). You may raise the complaint with concerned Agency.

Regards,

Customer Care

IRB Infrastructure Developers Ltd.

Jan 29, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 28/1/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Jan 27, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 25/1/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Jan 27, 2020

IRB Infrastructure Customer Care's response Dear Sir,
Greetings!
We are in receipt of your email dtd: 24.01.20, regarding single Journey charged from Fastag for local in this context, we would like to clarify as under:
1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with ‘National Highways Authority of India’ (NHAI) and guidelines issued by NHAI form time to time.
2. As per Govt. Notification No.S.O.2424 (E), (copy enclosed for ready reference), there is no exemption for any person or vehicle except as provided in the said Notification.
3. It may be noted that vehicles with GJ05 registration are not exempted at Choryasi Toll Plaza as per said notification. However, there is provision of discounted Monthly Pass for local residents (residing nearby toll plaza) for their non-commercial vehicles subject to fulfilling the conditions mentioned therein.
4. To avail this facility on Fastag (i.e. registration of Fastag as Local Tag), vehicle user needs to submit proper documents viz, vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order, Fastag is registered under Local Tag by the Toll Plaza. This usually takes 2-3 working days after submission of documents.
5. Apart from registration of ‘Fastag as local tag’, we have no role in payment processing under Fastag as it is automated process and payment is processed as per said notification. It appears that proper details were not shared with you by the Fastag selling agency.
6. In case you are eligible for local monthly pass as per user fee notification, you are requested to visit Choryasi Toll Plaza with required documents.

Thanking you & assuring you of our best services at all times.
Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.

Jan 22, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 20/1/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Jan 22, 2020

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your email dated 20/1/20 regarding Fastag amount deducted, please share bank SMS
also for further verification.

Regards,

Customer Care
IRB Infrastructure Developers Ltd.

Jan 28, 2020

IRB Infrastructure Customer Care's response Dear Sir,

Greetings!

We are in receipt of your complaint on consumer complaints forum by an email dated: 20.01.20, regarding double payment o[censored]ser fee at Bhagwada & Charoti Toll plazas, on national highway # 48.

At the outset, we sincerely regret the inconvenience caused to you. We would hereby inform that the matter has been investigated by us & clarify as under :

1. We understand that, on incident day, you had requested for cash toll receipt and didn’t inform about having fastag to toll plaza staff, however a cash toll receipt was issued to you. Situation could have been avoided if the same had inform at toll booth before leaving the counter.
2. Please note that, as per the guidelines of NHAI, fastag has to affix on windshield of vehicle & it should not kept in loose.
3. Please also note that, deduction o[censored]ser fee through fastag account is an automated process and
toll plaza staffs do not have any role in it.
4. You are requested to follow up with fastag issuing bank / agency with copy of toll receipt to raise chargeback request for refund of excess payment. The same shall be credited to your fastag a/c. by bank.
5. Once again, we sincerely regret any inconvenience caused to the you and highly appreciate the feedback as it will help us to improve our services

Thanking you, and assuring you of our best services at all times.

Regards
Customer Care
IRB Infrastructure Developers Ltd.

Feb 05, 2020

IRB Infrastructure Customer Care's response Dear Sir,

Reference to your complaint on consumer complaints forum by an email dated: 20.01.20, we have confirmed
from fastag issuer bank that Rs.135/- is credited to your fastag account, please verify at your end.

Customer Care

IRB Infrastructure Developers Ltd.

Jan 17, 2020

IRB Infrastructure Customer Care's response Dear Sir/Madam,

We are in receipt of your email dated 16/1/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Jan 17, 2020

IRB Infrastructure Customer Care's response Dear Sir,
Greetings!
We are in receipt of your email dtd: 16.1.20, regarding single Journey charged from Fastag for local in this context, we would like to clarify as under:
1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with ‘National Highways Authority of India’ (NHAI) and guidelines issued by NHAI form time to time.
2. As per Govt. Notification No.S.O.2424 (E), (copy enclosed for ready reference), there is no exemption for any person or vehicle except as provided in the said Notification.
3. It may be noted that vehicles with GJ19 registration are not exempted at Choryasi Toll Plaza as per said notification. However, there is provision of discounted Monthly Pass for local residents (residing nearby toll plaza) for their non-commercial vehicles subject to fulfilling the conditions mentioned therein.
4. To avail this facility on Fastag (i.e. registration of Fastag as Local Tag), vehicle user needs to submit proper documents viz, vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order, Fastag is registered under Local Tag by the Toll Plaza. This usually takes 2-3 working days after submission of documents.
5. Apart from registration of ‘Fastag as local tag’, we have no role in payment processing under Fastag as it is automated process and payment is processed as per said notification. It appears that proper details were not shared with you by the Fastag selling agency.
6. In case you are eligible for local monthly pass as per user fee notification, you are requested to visit Choryasi Toll Plaza with required documents.

Thanking you & assuring you of our best services at all times.
Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.

Jan 17, 2020

IRB Infrastructure Customer Care's response Dear Sir,
Greetings!
We are in receipt of your email dtd: 15.1.20, on Consumer Complaint Forum regarding single Journey charged from Fastag for local in this context, we would like to clarify as under:
1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with ‘National Highways Authority of India’ (NHAI) and guidelines issued by NHAI form time to time.
2. As per Govt. Notification No.S.O.2424 (E), (copy enclosed for ready reference), there is no exemption for any person or vehicle except as provided in the said Notification.
3. It may be noted that vehicles with GJ05 registration are not exempted at Choryasi Toll Plaza as per said notification. However, there is provision of discounted Monthly Pass for local residents (residing nearby toll plaza) for their non-commercial vehicles subject to fulfilling the conditions mentioned therein.
4. To avail this facility on Fastag (i.e. registration of Fastag as Local Tag), vehicle user needs to submit proper documents viz, vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order, Fastag is registered under Local Tag by the Toll Plaza. This usually takes 2-3 working days after submission of documents.
5. Apart from registration of ‘Fastag as local tag’, we have no role in payment processing under Fastag as it is automated process and payment is processed as per said notification. It appears that proper details were not shared with you by the Fastag selling agency.
6. In case you are eligible for local monthly pass as per user fee notification, you are requested to visit Choryasi Toll Plaza with required documents.

Thanking you & assuring you of our best services at all times.
Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.

Jan 14, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 14/1/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Jan 14, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 14/1/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Jan 13, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 11/1/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Jan 13, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 11/1/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.