iRechargeOnline.com Complaints & Reviews

I paid my mobile bill with transaction id : p9qllb41ndk90u8c266n rupees 1500 but recharge was failed. I'm trying to make a complaint to regarding website support page. But i'm unable to make complaint because the page shows (Your account has been suspended please contact your account administrator) & unable to login on support page.
Please do some needful.

Rahul

Dear all,
i recharged my airtel mobile for Rs 390 through irechargeonline.com on 23/4/2016 . The amount deducted from my bank a/c was Rs 390 . however i didn't recieve any credit on my airtel number .. i also recieved an e-mail from irechargeonline.com suggesting that my transanction has failed ... i tried to contact the concerned authorities but to no avail ..kindly help me avail my refund

I tried to recharge my airtel dth through i recharge.com for rs 275. Amount of rs 275 has been deducted but no recharge was made by the company. To my dismay, the i recharge neither recharged the airtel dth nor refunded the amount of rs 275. It is astonishing that, i recharge is silent in the matter. As a matter of fact, the amount should have been refunded same day. I therefore request you to please refund the amount immediately.Lack of sincerity on the part of i recharge office will definitely cause confidence in them.
Customer support is not working properly and on siging up vital details of my email/profile are demanded.
It seems that i recharge is not reputed service provided. From the number of complaints lodged and solution provided by them, credentials of i recharge seems doubtful
Through this forum, i request the i recharge to immediately refund rs 275 immediately.

Please do the needful.

Thanks

S k rajoria

[protected]

I recharged my reliance mobile no. Yesterday i. E.[protected] with rs.80. Amount was deducted from my bank account but recharged failed. I got the message that the amount will be credited to my e wallet but no e wallet of company is available. The aforesaid amount is not refunded to my bank aacount. Transaction id is 63m0bj834irh7st7el63

Please refund Rs 110 to my sbi account no [protected], ifsc code :sbin0000095.My transaction ID:U4098YZ80CO09QVSRJ56. Date :22.04.2016 time:2:25p.m. Name-Pampa Seth, as my mobile was not recharge but amount deducted from your end.

Hi Team,
I tried to recharge my BSNL Prepared mobile no twice with 141+141 rs. Amount has been deducted but recharge got failed. I got a formal mail saying ‘We will transfer the amount in your e-wallet at irechargeonline.com. The amount in e-wallet can be used to recharge your devices later’ but I could not see any E-wallet in my account & also I did't get my money refunded. Also when I am triying to contact to IRecharge Support team vai 'http://support.irechargeonline.com/support/tickets/new', I am getting a message 'Your account has been suspended please contact your account administrator ([protected]@irechargeonline.com)'

Below are the details of Failed Transaction:
Transaction 1:
Date of the incident: 17/04/2016
Merchant Reference Number : C47VFP2517081F6YSMG2
EBS Payment ID : 52499232
Payment Mode : HDFC Bank Account
Amount : 141.00
Customer Name : Shalaka Prashad
Customer Email : shalaka.[protected]@gmail.com
Transaction 2:
Date of the incident: 18/04/2016
Merchant Reference Number : S7K9RP3C4K0PP1Y93G6R
EBS Payment ID : 52544198
Payment Mode : HDFC Bank Account
Amount : 141.00
Customer Name : Shalaka Prashad
Customer Email : shalaka.[protected]@gmail.com
Request you to refund my money: 141+141= 282 rs. in my below bank account:
Bank Details :
Bank : HDFC Bank
A/c : [protected]
Type : Savings
IFSC : HDFC0000794
Name : Shalaka Prashad

Regards,
Shalaka

Idea Postpaid Bill not paid and amount deducted from account
postpaid bill through iRecharge. online. com .but the amount deduct from my bank acount but Idea postpaid not paid transaction number is Transaction ID : 46RV6SQ2DM5KWAX64H28 for amount recharge of Rs. 1270 has Failed. please refund back the money.

For futher information please contact my email id: jain.[protected]@gmail.com

Date of the incident : 21/04/2016
Merchant reference number : 8209nz613uw8x880ek00
Ebs payment id : 52736566
Payment mode : maestro
Amount : 200.00
Customer name : sarathbabu.M
Customer email : sarathbabu.[protected]@yahoo.In

I have recharge my airtel dth (No.[protected]) through irechargeonline for rs.200/- on 21/04/2016. The amount was deducted but recharge failed. I am herewith enclosed screenshots for your ready reference. Kindly go through the same & arrange to refund the amount immediately. Moreover, my bank details given below for your ready reference. Pls do the needful.

Bank details :
Bank : sbi
A/c : [protected]
Type : savings
Ifsc : sbin0000930
Name : m.Sarathbabu

Regards
Sarathbabu.M

Hi,

I tried to recharge Sun Direct DTH of rs 520 online through site irechargemobile.com. Transaction was failed but Rs 520 was deducted from my account.

I was raised a ticket through iRechargeonline.com for failed transaction but now it's not at all opening. please find the below link.
https://support.irechargeonline.com/helpdesk/tickets/1024

Details of my transaction:

Merchant Website : irechargeonline.com
Date :[protected]:49:24
Merchant Reference Number : 5JRC6A2V6B7MEJ1T21KR
EBS Payment ID : 52319726
Payment Mode : Master Card
Amount : 520.00
Customer Name : Narrey Narayana
Customer Email : narrey.[protected]@gmail.com
Status : SUCCESS

I request you to please refund my payment in my account.

Regards,
Narrey

Hi,

I have tried to recharge my fathers mobil with 350+350= 700 rs. Recharge get failed. I have mailed them and asked them to return my money. Only one formal mail i have received and yesterday i have put the complaint on this site with in a minute i get the call and he was asking for my credit card number i said call u back rite now i am driving. Till than that number but it is switched off. Wat a fake site this is. I am sending a mail to information and technology minster to teach them lesson. So they can not cheat anybody.
Brahmesh
[protected]

Sir, on dated 16-apr-2016, i tried to get my bsnl mobile # [protected] recharge, for rs.100.00. My bank has debited the amount but i did not get my mobile recharge. I want refund the amount to my bank under intimation to me. Otherwise i permit me to get my instrument recharged from e-wallet money. For this a code word be issued on the subjected mobile or e-mail, already with you n.C.Varma.

I tried to pay my postpaid bill of rs 500 online through site irechargemobile.com. Transaction was failed due to wrong number mention but rs 500 deducted from my account. Pls refund my payment in my account or update postpaid bill in my given number.


Mobile [protected]
Transaction date 17 april'16
Order id 24668
Amount 500
Payment id 52478717

I have paid my mobile bill through this site i.e irechargeonline.com. My amount Rs. 775 has been deducted from my bank but bill has not been paid. How could it be possible becase the network sever was fine at that time.This is not a secure online site. I am very dissatisfied because today was my last due date and this site has ruined me. Please refund my money asap or else i have to go for consumer case.

I recharge my sun direct but not recharge dish my money as been debited 500rs i want return my money.
Merchant website : irechargeonline.com
Date :[protected]:47:39
Merchant reference number : 24i9on[protected]m8u5
Ebs payment id : 52689494
Payment mode : master credit card
Amount : 500.00
Customer name : raghu k r
Customer email : raghu.[protected]@gmail.com
Status : success
Please return my money in my account...

I recharge my videocon d2h dish but not recharge dish my money as been debited 1650rs i want return my money.
Merchant website : irechargeonline.com
Date :[protected]:31:12
Merchant reference number : r3p1fy8z579569sqt8jy
Ebs payment id : 52214095
Payment mode : visa debit card
Amount : 1650.00
Customer name : abdulla shike
Customer email : [protected]@gmail.com
Status : success
Please return my money in my account

On 19th i remitted a sum of rs. 600/- towards remittance to my sundirect dth
Account no. [protected]. My tic id no. Hbl[protected]
My email i.D. Is = [protected]@gmail.com
My phone- [protected]
Ticket id: hbl[protected]
Subject: re: irechargeonline.com - payment success acknowledgement :: 52569434
Department: transactions
Type: task
Status: open
Priority: ndqr.
Kindly arrange to remit the amount to sundirect immediately
Ganapathyraman- [protected]

Name - pratik kamble
Mob no - [protected]
Transaction amt - 800/-
Transaction details -thank you for using state bank internet banking. Your transaction ref no ig0bvsicd2 for rs.800 on 20-apr-16 at 12:04pm

After filing complaint about the captioned subject i received call from irechargeonline asking for my bank card number, expiry date and secret validity code for a refund which i feel is unsafe to provide over the phone as my a/c can easily be debited by anyone with above details and as per the company policy they can't refund the amount unless i provide them above details, i suggested them to have my a/c details for a refund purpose but they denied my request. Site does not have any customer support number for such queries and i m left clueless now as to how to get my money back.
Please help

Pratik kamble
[protected]

Dear sir,
I got mail from you like this.

We regret that the recharge of rs. 110 on your device number [protected] has failed.

We will transfer the amount in your e-wallet at irechargeonline.com. The amount in e-wallet can be used to recharge your devices later

Use the below transaction id for all your communications.
Transaction id : 7n1ef76m63y8q6h2u28n
We will not received any e-wallet payment. Please make money return back to my account.

Regards,
Madhavi

The transaction id: 8OE5W5ZTGVCUFU59Z4S5 on 17/04/2016,
Transaction ID : 9MA3M0HX44597Y1U90G8 on 17/04/2016.regarding these transaction id the transaction is failed and money is deducted., the money is not refunded. please refund the amount into bank account.

Dear jadav upadhyay

We regret that the recharge of rs. 1305 on your device number [protected] has failed.

We will transfer the amount in your e-wallet at irechargeonline.com. The amount in e-wallet can be used to recharge your devices later

You can get in touch with us at http://support.Irechargeonline.com.

Use the below transaction id for all your communications.
Transaction id : 2177z81n6mjkbst1442m