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Ixigo Complaints & Reviews

www.ixigo.com
3.4
Updated: Nov 15, 2025
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Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
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Ixigo reviews & complaints page 122

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B
B.Neha
from Mumbai, Maharashtra
Feb 19, 2016
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Address: New Delhi, Delhi, 110001
Website: Http:/ixi.to/c

I had booked the cab from this company from Delhi to haldwani.. the taxi was booked at Rs 5400 and I received a confirmation message too from the company side. They also send the contact details of driver and then the journey was planned. The driver was about to pick up at 8 o clock in the morning.Since the trip is of 6-7 hours so everyone wanted things to proceed in planned manner.

Now at 10.50 in the night they are informing us that the cab is unavailable and if we want to continue our trip we have to pay 6200.

This is the worst experience I had from these unprofessional people. I suggest such unreliable company should no longer be kept working. They spoilt our whole trip which was very important to us.

Don't rely on this company when u are planning any long trips.
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    V
    Vaibhav03m
    from Jaipur, Rajasthan
    Jan 2, 2016
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    Address: Jaipur, Rajasthan, 302020
    Website: www.ixigo.com

    Booked a INDIGO flight 6E 606 for my wife from Jaipur to Delhi using ixigo.com where it was mentioned 20kg as check-in luggage and Rs.150 per kg for extra baggage. But at the airport Indigo staff mentioned max check-in limit as 15Kg and Rs.250 per Kg extra baggage. She paid Rs.3500 for excess baggage which was more than the flight cost. As a proof I just have a screenshot of the website with false details.
    +1 photos
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    Hi Team,

    I have booked 3 tickets on ixigo.com and did not receive cash back into citrus account. However it is showing as Cashback approved. However I did not get anything into my Citrus account.

    Please advise to get the Cashback as I am not getting the customer care numbers of ixigo.com.

    Regards,
    Vijay
    Reply
    I book a flight of Go Air through Ixigo.com. Flight is G8-347 on 5th July'17 from JAI to BOM. I got a message from GoAir about cancellation of Flight. But i neighter received any refund nor any re-book of flight.
    Please confirm me the status of Flight G8-347 on 5th july17.
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      C
      chhaya gupta
      from Davorlim, Goa
      Dec 28, 2015
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      Address: 380005
      Website: www.ixigo.com

      Hi Team, This complaint is in regards to ticket booked on 30th Nov'15, PNR: #JTQKW. I haven't received any cashback or any mail from your team. You customer care team is very ridiculously handling our issues, When I asked who will not go for claiming cashback Sakshi (Customer care representative) told that it's your fault you should have clicked on the link. If by any chance we missed to click on any not required link to claim cashback then it's your duty to aware customer of the cashback they are eligible for. I want resolution on this matter ASAP. Regards, Chhaya Gupta
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        P
        Prince_15
        from Mumbai, Maharashtra
        Oct 9, 2015
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        Address: Pune, Maharashtra, 411013
        Website: www.ixigo.com

        Hi, I have made a booking through IXIGO. Still i don't receive the cashback they are saying you don't have made the booking through ixigo. Even I have the screenshots for the same. They are just cheating on us. - See more at: http://www.bookcomplaints.com/India/consumer-file-complaint/Ixigo-online-reviews...⇄
        View replies

        Ixigo — CASH BACK DENIED ON FLIMSY GROUNDS

        I booked two tickets of jet airways via their website on 12 May.I filled up claim form on 12 May itself.But they are denying cashback without ant solid reason.
        Reply
        Passenger name sourav sahu agent name Bhakta devnath booking ID no. [protected] pnr no. G8JTVV cash back amount is not received so please check the my amount refunded please amount is 444 so please refund the my amount

        Passenger numbers. [protected] Gmail id [protected]@gmail.com

        Thank you sir please check
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          Kunal Sachan
          from Nashik, Maharashtra
          Aug 26, 2015
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          Address: Pune, Maharashtra

          In Aug 2015 the company is fradulently advertising a cashback scheme to be claimed within 7 days of booking. However only later you come to know it is within 6 days of booking. Because of this the customers are being taken for a ride and the company does not have to pay anything. This is pure cheating. I booked my tickets on Aug 16, 2015 (PNR C6NIVP). When I claimed cashback on Aug 23 (7 days of booking), the company refused saying the last date is Aug 22. How in the world is Aug 22 is 7 days from Aug 16 ? It is just 6 days. Pure cheating.
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            R
            rocks20
            from Delhi, Delhi
            Apr 4, 2015
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            Address: Bangalore, Karnataka

            Hi, I have booked a hotel booking with Ixigo website on 22nd Feb'15. Booking partner is Expedia and confirmation ID is provided via email. However, after having multiple follow ups with Ixigo team over last 5 weeks - feedback provided is "The details provided by you do not seem to match the records of our booking partner" which is absolutely pathetic to hear. I have original booking confirmation email, Expedia customer care also does confirm booking - not sure what Ixigo team is looking from customer perspective. Having this experience, it sounds like LTC is just a fake offer from Ixigo to gain interest from customer community but not fulfilling to either of promises and painful customer care experience. Do we see if there is a channel who can help people on such issues? Thanks,
            View replies
            Hi!

            We truly apologise for the inconvenience caused as at ixigo we give utmost importance to user experience and satisfaction. We would like to connect with you so we can resolve this matter as a priority. While millions of ixigoers have availed their LTC cashback, inconvenience caused to you is equally important to us. Please share your details at [protected]@ixigo.com and be assured we would do our best to sort this out. Team ixigo.
            Reply
            Hi,

            Thanks for getting back.

            I have resend email again at [protected]@ixigo.com which would be probably 5/6th follow up email in a period of more than six weeks.

            Hope, Ixigo team really gets back to resolve such long pending matters and would appreciate a telephone call back for any additional details if required.
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