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Ixigo Complaints & Reviews

www.ixigo.com

3.5

Updated: Jul 4, 2026

Complaints 2448

Resolved

1588

Unresolved

860

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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Ixigo reviews & complaints page 122

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Address: 400081

Website: ixigo.com

I've been leaving complaints on official sites and forums. I've booked tickes from ixigo.com from mumbai to mangalore for september 14th. However, i've not received any confirmation of flight or any flight details. I got a reply from razorpay payment portal confirming successful payment and money has been deducted from my account as well. I require an explaination of the same within 12 hr. Its very important for me to have that flight booking. Its really tiresome to pursue so much to get simple customer service out of you guys.

Aug 5, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Sep 11, 2017

Verified Support

Dear Sarthak,

Greetings from ixigo

As per our discussion, your booking done via Sasti Ticket could not be confirmed due to transaction failure. However, the completely amount will be auto-reversed to your account in accordance with banking terms. For any assistance, please feel free to write to [protected]@ixigo.com. We'll be happy to help.

Regards,

Team ixigo

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Subject: refund of amount of rupees 1426/-

I have made 2 unsuccessful transactions on 11 jul 17 which are as follows:-
1.) bil/[protected]/pgmib-/[protected]_wwwr 1, 426.00 dtd 11 jul 17 (Yet to
Be refunded)

2.)
Bil/[protected]/pgmib-bus fare/[protected]_wwwr 1, 426.00 dtd 11 jul 17
(Refunded on 26 jul 17).

Both transactions were unsuccessful. But the amount of only 1426/- credited
Back into my account no.[protected] vide
Bil/reversal[protected]/payu india 1, 426.00 on 26 jul 17.
Refund against bil/[protected]/
Pgmib-/[protected] is still pending.
Please refund my amount.

Sep 18, 2017

ojas rajput's response Please call me

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Ixigo Customer Care

from Gurugram, Haryana

Sep 9, 2017

Verified Support

Dear Sir,

Greetings from ixigo

We'd request you to please send us a brief query of your concern along with the email id & phone number entered while booking at [protected]@ixigo.com. It will help us to address your concern quickly.

We'll look forward to hear from you.

Thanks for your cooperation!

Regards,

Team ixigo

O

ojas rajput

from Kolkata, West Bengal

Sep 26, 2017

I have ticket book on 12 sep 11:30 to 12:00 pm from Patna to jamshedpur. ...cash deduct my account but ticket is no recive email - [protected]@gmail.com. mo-[protected] please help me

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Address: Gurgaon, Haryana, 122001

I have booked a air ticket 26th aug 2017 in using ixibo mobile app. Payment has been taken from my credit card but i have neither received ticket details via email or text message. Ticket was booked from delhi to amritsar dated 27th august flight jet airways 9w 2791 no confirmation yet, kindly do the needful to either send me the ticket or credit the cash back to my account.

Contact [protected]
Email [protected]@ajayrattanco.com

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Ixigo Customer Care

from Gurugram, Haryana

Aug 29, 2017

Verified Support

Dear Varun,

Greetings from ixigo

We have escalated your concern to your service provider Cheap Ticket. Rest assured, it will be resolved in 24 hours. We appreciate your patience in the meanwhile. You can also call on[protected] for any assistance.

Thanks for your cooperation!

Regards,

Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Aug 29, 2017

Verified Support

Dear Varun,

This is to inform you that the confirmed ticket has been sent to your inbox. Kindly check once.

Feel free to reach out at [protected]@ixigo.com for any assistance. We'll be happy to help.

Regards,

Team ixigo

R

Ravi Kishor Jaiswal

from Ernakulam, Kerala

Sep 18, 2017

I have not received my refund for pnr : UYGYWC. The flight is on date 17 August and got cancelled for "no show

I had a discussion with indigo team and they had already processed a refund. Can you please process my refund on priority as the the flight got cancelled last month only

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Hi team,

I have booked 3 flights recently from ixigo. But when i am trying to do new cash back claim tool in not picking back date booking and departure date. Its only taking 1 week date. This is really not acceptable. I need my cash back.
Cheapticket.in booking id - 832400
Booking date - 2017-aug-02 16:02
Cheapticket.in booking id - 841544
Booking date - 2017-aug-08 18:12
Cheapticket.in booking id - 844908
Booking date - 2017-aug-09 09:45
Regards,
Sanjay palial
Sanjay. [protected]@gmail.com
+91 [protected]

Aug 6, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Aug 26, 2017

Verified Support

Dear Mr. Sanjay,

Greetings from ixigo

As per our telephonic discussion, your concern has been resolved as you have already availed Rs 500 discount on your bookings done via Cheap Ticket. Cashback is a different offer which is valid on bookings done via our specific partners.

Thanks for your cooperation!

Regards,

Team ixigo

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Address: Mumbai City, Maharashtra, 400056

Website: ixigo

Hi
I have been using ixigo app for long time, whenever i open the app for flight booking the dates are showing for upcoming months instead of the recent days. So everytime i have to change month for bookin. On 19th aug 17 i booked 2 way tickets but instead of that my booking was done for 19 th sept 17. This is all due to the app. I have got serious loss of my money and i have to cancel and rebooked it again via ixigo. So ixigo team plz take this as serious issue and provide compensation or better solution for my problem.

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Ixigo Customer Care

from Gurugram, Haryana

Aug 24, 2017

Verified Support

Dear Mr. Nair,

Greetings from ixigo

We are really to hear that you ended up booking incorrect ticket. However, as we check, our team had already shared the booking logs with you, where in the date selected while booking was 19th Sep and ticket was issued for the same. The date showing in the app is according to your recent searches and as we had informed you, all your recent searches were done for September month. Your service provider Cleartrip had also waived off their cancellation fee for this booking. We seek your understanding in this regard.

Thanks for your cooperation!

Regards,

Team ixigo

M

Mohit Saran

from Bengaluru, Karnataka

Sep 5, 2017

I have Booked From Ixigo using Cleartrip account I want to know my status where is my ticket

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Address: 560037

I have booked a ticket 8 th Aug 2017 Tuesday in using ixibo mobile app. Payment has been taken from my credit card but I have neither received ticket details via email or text message. Ticket was booked from Bangalore to Vijaywada. No confirmation yet, kindly do the needful to either send me the ticket or credit the cash back to my account.

My email: [protected]@gmail.com

Please contact me via email and I can share th transaction information...

Aug 6, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Aug 24, 2017

Verified Support

Dear Raveena,

Greetings from ixigo

We tried calling on your number (XXXXXX301) but the calls were unanswered. We'd request you to please share the name of your service provider (Cleartrip, Yatra etc) at [protected]@ixigo.com. It will help us to address your concern quickly. You can also contact the provider directly for any assistance.

We'll look forward to hear from you!

Regards,

Team ixigo

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I booked a flight ticket in ixigo with pnr afrtgk.. The flight was rescheduled to unfavorable timing.. I was assured by indigo for cancellation with full refund..

I have cancelled the tickets before a week and indigo says that therefund was credited to ixigo.. How can i get it back.. How long it will take.. How it will be given to me.. Please help me regarding this

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Ixigo Customer Care

from Gurugram, Haryana

Aug 7, 2017

Verified Support

Dear Mr. Elavarasan Gopal,

Greetings from ixigo

As we check, you booked the ticket via Yatra.com and we have forwarded your query to their team. You'll receive the refund soon. For any assistance, please feel free to call Yatra on[protected].

Thanks for your cooperation!

Regards,

Team ixigo

S

shuchia

from Pune, Maharashtra

Nov 2, 2017

I booked a flight ticket in ixigo with PNR YZVXZ.. The flight was rescheduled by airline and I was assured by Air India for cancellation with full refund.
I also got the message of full refund from airindia and sastiticket.

Ixigo booked ticket via sastiticket.com and they said refund will be credited to ixigo.. How can i get it back.. How long it will take.. How it will be given to me.. Please help me regarding this

R

Radheshyam@1244

from Bithur, Uttar Pradesh

Jun 12, 2018

Sir I have booked today CNB to Meerut city
And I have cancelled it today .sir how I received refund please help

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Address: Gurgaon, Haryana, 12202

Website: Ixigo

Hi i booked a flight ticket from ixigo for 15th july 2017 scheduled at 6.15am from mumbai to bangalore. Pnr for the flight is sh9m56, but when i tried to web check in today it shows me an error that 'could not find the pnr neither the booking id'. When i tried calling customer care number number of ixigo it isn't valid. Please help me out as i need to reach bangalore urgently

Aug 6, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Jul 14, 2017

Verified Support

Dear ixigoer

Greetings from ixigo!!

We would request you to please share the booking id with us at [protected]@ixigo.com. It will help us to resolve your concern quickly.

We will look forward to hear from you.

Regards

Team ixigo

A

[email protected]

from Dehra Dun, Uttarakhand

Jul 27, 2017

I book my bus ticket from app ixigo but my booking was not completed but my money is taken from my account in online transaction please give my money back

Ixigo Customer Care

from Gurugram, Haryana

Jul 27, 2017

Verified Support

Dear Mr. Malik,

Greetings from ixigo!!

We have received your e-mail and will resolve your concern in 24 hours. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,

Team ixigo

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Address: Gurgaon, Haryana

Website: Ixigo.com

I book a flight through ixigo.com. My flight is of go air g8-347 on 05 jul'17 from jai to bom. I got a message from vm-go airl that dear smart flyer! Go air would like to inform you that your flight g8-347 on 05jul'17 from jai to bom has been cancelled. Could you please confirm whether we will get any other flight in place of cancelled one. I have to tried to call on customer care services but no response.
Looking forward for your early response.

Aug 6, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Jun 28, 2017

Verified Support

Hi,

Greetings from ixigo

We'd request you to please share your Booking ID with us at [protected]@ixigo.com. It will help us to assist you better. You can also contact your booking provider, eg. Cleartrip and Yatra for any assistance.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: 500032

Website: www.ixigo.com

I tried to book a flight ticket through ixigo.com on 20th june, 2017 for a round trip from "hyderabad" to "mumbai" and return worth rs. 3234/-. For this money got deducted from my hdfc bank savings account but ticket was not booked and got no information related to this.
I want my money back or the ticket. I am fed up of trying to contact ixigo as they don't have any details.

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Ixigo Customer Care

from Gurugram, Haryana

Jun 28, 2017

Verified Support

Hi,

Greetings from ixigo

We'd request you to please share the booking provider name (Cleartrip, Yatra etc) and the email id, phone number entered while booking. You can share the details with us at [protected]@ixigo.com. It will help us to assist you better. You can also contact the booking provider directly for any assistance.

Thanks for your cooperation!

Regards,

Team ixigo

S

Sumands562

from Delhi, Delhi

Jun 28, 2017

Thanks Ixigo Team for your concern. I had a call with your executive who patched me with the Cleartrip guy for the issue. Now I have received refund from Cleartrip.

Thanks
Suman

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Address: New Delhi, Delhi

Website: www.ixigo.com

Sir i have checked different flights.. I am 1st user of ixigo so there was 600 rupees cahback on flight booking.. I was just checking the net price.. I went to upto last stage but dont make any payment.. Now when i m paying for my flight booking it is not givibg me 600 cashback they showed a message that u had already used it.. Though i didn't,.. So please do somthing in this case as soon as poosible

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Ixigo Customer Care

from Gurugram, Haryana

Jun 1, 2017

Verified Support

Dear Kitumeena,

Greetings from ixigo!

We request you to please book your ticket via Cleartrip/ Yatra on ixigo and share the booking Id at [protected]@ixigo.com once you book your ticket. We will apply the coupon code for you & process the cashback.

Meanwhile we are getting the issue checked at our back-end.

Thanks for your cooperation!

Regards,

Team ixigo

A

Akshita Batra

Jul 26, 2017

I booked 2 bus ticket by ixigo Jodhpur to Kota on 22nd Amount RS 1174/ deducted 2 times but nither seat boooked nor refund received in my SBI bank account till yet.I complaint to bank they say we have not received any refund from marchant Pilani soft lab /ixigo kindly do needful.

Phone number: [protected]

P

Pankaj Malang

from Delhi, Delhi

Sep 5, 2017

I have booked a ticket from ixigo from Bengluru to Nagpur.
I have applied for a coupon code(MUBARAK) and it was successfully applied.
But when i have paid the amount system was saying couldn't able to approve the cashback request for nagpur flight.
Kindly request you to provide the cashback.

i have sent an email to [protected]@ixigio.com but i didn't got any reply.
Please help.
email id :- [protected]@gmail.com

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Address: 521104

Website: Ixigo

We booked a ticket by online with himachal holidays Volvo bus and my pnr no GB6H2NX, and my seat no's are 21 to 25. Bus no is 6016. Here we are wait and approach the bus and sat our seats. But the bus in charge had come and command to get down us. And our luggage through out of the bus. Because the bus seats are double booked it means by online same seat No's are given to us and another passengers and he behave with us very bad language and rudely...at least we contact ixigo contact no [protected] and he cat respond. At least we contact him and tell the problem but no use. Pls take action properly and do justice to us. Otherwise we go to consumer court or CRO.

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Ixigo Customer Care

from Gurugram, Haryana

May 16, 2017

Verified Support

Dear Mr. Suresh,

Greetings from ixigo

We're really sorry to hear about your unpleasant experience with the said bus provider. We have escalated the concern strongly with them as we can completely understand what you had to face in the bus. Be assured, we really care for our users and will take strict action so that such instances are not repeated.

For any assistance or concern, please feel free to write to [protected]@ixigo.com.

Regards,

Team ixigo

T

teejrug

from Bengaluru, Karnataka

May 16, 2017

I have booked train ticket via ixigo which I want to cancel but not able to cancel,
please help me out with this, I would really appreciate.

P

Pratibha Adhikari

from Bengaluru, Karnataka

Jul 3, 2017

I was trying to book a round trip from Delhi to Ahmadabad. The flight search always shows a lesser price and once i am on the booking page it shows increased price.

I tried doing search again but all the time same, its very inconvenient to use.

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Address: Thiruvananthapuram, Kerala, 695301

Website: Ixibo.com

I have booked a ticket today 22nd Saturday in using ixibo mobile app. Payment has been taken from my credit card but I have neither received ticket details via email or text message. Ticket was booked from Trivandrum to Bangalore and return. No confirmation yet, kindly do the needful to either send me the ticket or credit the cash back to my account.

My email: [protected]@gmail.com

Please contact me via email and I can share th transaction information.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 23, 2017

Verified Support

Dear Mr. Sameer,

Greetings from ixigo

We have escalated your concern to Jetairways. Be assured, it will be resolved soon and your full amount will be refunded if the transaction has failed. Please keep faith & patience in the meanwhile.

For any assistance, feel free to reach us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

P

priyanka khurana

from Arakkonam, Tamil Nadu

May 22, 2017

I have booked a ticket on 9th May 2017 tuesday using ixibo mobile app. Payment has been taken from my credit card but I have neither received ticket details via email or text message. No confirmation yet, kindly do the needful to get the same credited to my account asap..

A

Arvind bc

from Rampur, Himachal Pradesh

Nov 28, 2017

Sir my self Arvind Kumar I have booked my flight from Guwahati to Hyderabad .but due to some reasons I have cancelled my fight but I did not refund my money so concern my problem.my pnr no .WEG2XW and booking id[protected]

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Address: Srinagar, Jammu and Kashmir, 190001

Website: Ixigo.com

I have booked a flight ticket on ixigo the money was deducted from my SBI NETBANKING but i dint receive the ticket. I tried calling up ixigo and yatra.com but i dont receive any help. I even mailed to them but they are least bothered. I want to take serious action against their service immediately. I had to waste a lot of time of mine due to the irresponsibility of ixigo and yatra.com. One person from actually contacted once just for name sake and now i guess they just simply forgot about me...my transition of sbi netbanking is 29-Mar-2017 (29-Mar-2017) TO TRANSFER
INB Yatra Online Pvt Ltd [protected]IGABAVYNX8 2, 785.00

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 1, 2017

Dear Manprit,

Greetings from Yatra.com!

Regret the inconvenience caused. We request you to please share your email used for the booking to take it further.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com.

Best Regards,
Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 4, 2017

Dear Manprit,

Please share the requested details to assist you further.

Best Regards,
Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 6, 2017

Dear Manprit,

Please share the requested details if your query has not yet resolved.

Best Regards,
Yatra Care

P

priyanka khurana

from Arakkonam, Tamil Nadu

May 22, 2017

I have booked a ticket on 9th May 2017 tuesday using ixibo mobile app. Payment has been taken from my credit card but I have neither received ticket details via email or text message. No confirmation yet, kindly do the needful to get the same credited to my account asap..

A

Aayushi Anand

from Jamshedpur, Jharkhand

Jun 1, 2017

I've booked a flight from Pune to Jaipur scheduled 7 June. At first the payment processing failed, but the amount of Rs 3953 is deducted from my SBI account. Secondly, ticket is confirmed, and again same amount is deducted. Please refund my amount back.

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Address: Jalandhar, Punjab, 1440001

Website: Ixigo

I booked my rail tickets, the payment was made and cash was deducted from my account but the ticket was not booked, so i request to return the cash deducted from my account
train name - Shatabdi Express( NDLS - JLD)
Train no. - 12013
Class-Executive
Amount- 1520/-
booking Date - 30.12.2016
travel date- 02.01.2017
Bank Ref No.[protected]
Narration - [protected]/IRCTC_NEW
Bank - HDFC Bank Pvt. Ltd.i booked my rail tickets, the payment was made and cash was deducted from my account but the ticket was not booked, so i request to return the cash deducted from my account
train name - Shatabdi Express( NDLS - JLD)
Train no. - 12013
Class-Executive
Amount- 1520/-
booking Date - 30.12.2016
travel date- 02.01.2017
Bank Ref No.[protected]
Narration - [protected]/IRCTC_NEW
Bank - HDFC Bank Pvt. Ltd.
Mobile No. to contact - +91-[protected]
e-mail id to contact - [protected]@gmail.com

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P

priyanka khurana

from Arakkonam, Tamil Nadu

May 22, 2017

I have booked a ticket on 9th May 2017 tuesday using ixibo mobile app. Payment has been taken from my credit card but I have neither received ticket details via email or text message. No confirmation yet, kindly do the needful to get the same credited to my account asap..

J

Jashanjot Kaur Brar

from Delhi, Delhi

Jan 5, 2018

payment was deducted and ticket was not booked

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Address: Gurgaon, Haryana, 530018

Website: ixigo

I have booked a flight ticket on ixigo the money was deducted from my axis bank debit card but i dint receive the ticket. I tried calling up ixigo and musafir.com but i dont receive any help. I even mailed to them but they are least bothered. I want to take serious action against their service immediately. I had to waste a lot of time of mine due to the irresponsibility of ixigo and musafir. One person from actually contacted once just for name sake and now i guess they just simply forgot about me.

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Address: Patna, Bihar, 800013

Website: www.ixigo.com

I have booked a flight ticket through ixigo.com(musafir) on 28th October, 2016 .With more accurate words i would say I tried to book the ticket for "Patna" to "Mumbai" worth Rs. 9465 for which the money got deducted from my Icici bank credit card but ticket was not booked.And since that time I am trying contacting "musafir" for the refund of my money but they are not replying. I have tried calling them for atleast 100 times but they are not responding.Meanwhile, I have also contacted ixigo.com for the help and they have sent an email to musafir keeping me in CC. But I am not getting any response from musafir.I want my money back.I am fed up of contacting ixigo and musafir.

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M

Manoj hiran

from Lucknow, Uttar Pradesh

Apr 18, 2017

I wished to book a ticket from Mumbai to jaipur but after completing formalities clicked on block ticket option by mistake, but I want to book that ticket .pl. help me with your booking formalities .

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Address: Gurgaon, Haryana

Website: www.ixigo.com

Hi, i have made a booking indigo flight ticket, flight no-6e544, pnr-d74d8c, journey date[protected], through ixigo. on dated 26-09-16 but i don't receive the cashback which they are commited rs 750/- but after next day they denied for cash back and saying you don't have made the booking through ixigo. even i have the screenshots for the same. they are just cheating on us, ixigo is really fraud comonay, shame on you ixigo

Sep 30, 2016

Updated by Babul1508 See another screenshot

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M

Md irfan shaikh

from Mumbai, Maharashtra

Nov 5, 2016

Veery Bad service ixigo

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Address: Gurgaon, Haryana, 122001

Website: ixigo.com

I have been a loyal Ixigo customer for years and have been using it as preferred platform for booking flights.

Since 3 Sept 2015, I have cumulatively earned rs. 3300 as cashbacks (via 6 flight tickets). I had been patiently awaiting the numbers to add up to a bigger value so that I can use it in a meaningful way (ex. book another trip) and that my money is safe in their wallet - Citrus.

However, I observed today that they have moved from Citrus Wallet to Udio wallet and my money is nowhere. I also see a fine print on the ixigo cashback page "Note: Your cashback will have a validity of 30 days from the credit date. Please use it within this period to avoid expiration."

I am trying to contact ixigo - via mail and phone but haven't received any response. I want my hard earned money. Worse still, I have been their loyal customer for years - how could they betray the trust?

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M

Md irfan shaikh

from Mumbai, Maharashtra

Nov 10, 2016

Mera naam Mohd Irfan hai Maine bhubneshwar to Mumbai ka tiket bÃ²ok bÃ²ok Kya mere Indian bank account se payment bhi ho gaya magar mera tiket nahi nikal aur itni gatya service hai ke costumer care no bhi in ke application me nahi hai plz refund my payment rs 6935 ixigo

S

Siddhartha Sankar Dey

from Silchar, Assam

Feb 13, 2017

Cashback provided my ixigo flight ticket

U

Utkanna Behera

from Mumbai, Maharashtra

Jul 11, 2017

I booked my flight ticket from Mumbai to Chennai on 27th August. There was a Cashback amount of 600 rs but I haven't got any Cashback. Do refund my money ASAP.

D

dharam1987

from Bengaluru, Karnataka

Dec 20, 2017

I have booked my ticker with Ixigo for a flight. It says cashback of 600 credited to CITRUS wallet, but Citrus wallet shows ZERO balance.

This is biggest fraud and cheating. PayTm is the best.

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Address: Gurgaon, Haryana

Hi,
I was trying to book a return flight ticket from indore to new delhi on ixigo.com through payment gateway ccavenue.com on 21/09/2016. An amount of rs.8618 was deducted from my axis savings bank savings account (Via netbanking) but the transaction did not take place.
This is the sms i received from the bank : your a/c is debited rs 8618 on[protected] info: inb/[protected]/ccavenue.com / charge/mum
There is no customer care contact number on the ixigo app or complaint email id.

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