Ixigo Complaints & Reviews

Address: 332710

Website: Sasti ticket

Hi team,

I have booked a flight from ixigo mobile application as a new user with"twice600" coupon code to get an eligible cashback of rs 600 as ixigo money in 48 hrs after booking confirmation.

I have not received cashback money in my account yet.

Below are may details,

6e 625 indigotrip id: prl05dpgxsy | pnr: vez2fj
Delhi to ahmedabad

Reference number : prl05dpgxsy
Generation time : 06-jan-2018, 13:05:39
Booking status :
Confirmed

26/02/2018 - new delhi to ahmedabad - by air
Flight : indigo, 6e-625
Departure : 22:50, mon 26-feb : new delhi, in (Delhi indira gandhi intl - del) : terminal 1
Arrival : 00:25, tue 27-feb : ahmedabad, in (Sardar vallabh bhai patel intl - amd)
Class : economy

Name status airline pnr
Mr salman khan (Adt) ok vez2fj

Jan 8, 2018

Complaint marked as Resolved

E-mail Id - [email protected] Mo.- 8387896786

Ixigo customer support has been notified about the posted complaint.

Jan 08, 2018

Updated by Sonu Rangrej Hi team,

I have booked a flight from ixigo mobile application as a new user with"TWICE600" coupon code to get an eligible cashback of rs 600 as ixigo money in 48 hrs after booking confirmation.

I have not received cashback money in my account yet.

Below are may details,

6E 625 indigotrip id: PRL05DPGXSY | pnr: VEZ2FJ
Delhi to Ahmedabad

Reference Number : PRL05DPGXSY
Generation Time : 06-Jan-2018, 13:05:39
Booking Status :
Confirmed

26/02/2018 - New Delhi to Ahmedabad - by Air
Flight : IndiGo, 6E-625
Departure : 22:50, Mon 26-Feb : New Delhi, IN (Delhi Indira Gandhi Intl - DEL) : Terminal 1
Arrival : 00:25, Tue 27-Feb : Ahmedabad, IN (Sardar Vallabh Bhai Patel Intl - AMD)
Class : Economy

Name Status Airline PNR
Mr Salman Khan (Adt) OK VEZ2FJ

Verified Support

Jan 17, 2018

Ixigo Customer Care's response Hi Sonu,

Greetings from ixigo!

We hope your query has been resolved.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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T

Tanvi Teotia

from Delhi, Delhi

Jan 12, 2018

Sir I want to ask y my amount deducted

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Address: Thane, Maharashtra, 401105

Website: [email protected]

Hello sir, kindly note on 4th january 2018 night around 10:40pm. I was booking train tickets for 03 person in 19061 ramnagar xp. For 19may 2018 from borivali to bareily jn. Although the money i. E. An amount of rs 3993/- was deducted, but no booking occured. It showed that money will be refunded in 10 days. Please help me to get money as soon as possible plz.

Transaction id:ixitr[protected]
Refund amount 3993.00
Reference id: [protected]

Regards
Deependra singh
Deependra. [protected]@rawaat.com

Feb 11, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2018

Ixigo Customer Care's response Hi Deependra,

Greetings form ixigo!!!

This is to inform you that refund against IXITR[protected] has already been initiated and shall be credited to the source account in 5 to 7 working days. In the mean time we request your patience and thanks for writing to us.

For any further assistance you can write to us at [protected]@ixigo.com

Regards,
Team ixigo

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Address: Salem, Tamil Nadu, 636006

Website: Irctc

I have booked train tickets from chennai mas to salem.. Since there was a change in the plan and the tickets were not confirmed and it was in waiting list, so i have cancelled my tickets and i got a message that i should get the refund from the agent, but i don't know who is the agent can you please explain about this... And the amount is huge around 1100 should be refunded to me... Please explain me about this... My number is [protected]

Feb 17, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi,

Hi Barath,

Greetings from ixigo!

Your refund is already been initiated and the amount will be credited back to your source account in 5 to 7 working days.

For further assistance you can write to us at [protected]@ixigo.com

Regards,
Team ixigo

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Address: 411040

Unsuccessful train booking
Passenger _02
Debited amount 470
Ixigo transaction id (Ixitr[protected])
Net banking i'd (Igacrfvos7)
Kindly resolve at the earliest
Passage er details
1. Gopal jadhav
2. Geetanjali h
Train nam (Htt hubli express)
Journey from pune jn to bijapur.
Ixigo customer care not responding when i tried to call many times... Many customers have same complaint... Kindly resolve.
Thanks with regards...

Feb 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Really sorry for the inconvenience caused. Though the refund should have been credited by now but as you are saying still not received in that case request you to please wait for another 2-3 working days. As sometime it takes more than usual time to get the amount refunded.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Hello sir, i booked a flight ticket from dehradun to srinagar, name is reyaz ahmad ganie, by using this app my login id is [protected]@gmail.com, and the amount of the ticket is debited which is 1104rs but my ticket is not showing in this app, while i was used coupon code money for five huge rs cashback ixigo money, and my ixigo money also redeemed which is 250rs.
Help sir

Feb 23, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We hope your query was addressed as booking was confirmed.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Today on 4th january 2018 in morning around 9.15 am. I was booking train tickets for 03 adults in 19322- rjpb-indore exp for 4th may 2018 from jaunpur to indore jn. Altough the money i. E. An amount of rs 1241/- was deducted but no booking occured. It showed that money will be refunded in 10 days. Kindly ensure an early return of money plz.

Transaction id: 3tpnht14i74lmka63
Refund amount 1241.00
Reference id: [protected]

Regards
Rahul vishwakarma
Rahulv555. [protected]@gmail.com

Jan 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Jan 04, 2018

Updated by rvk319 this mail i got from ixigo

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Your refund is already been initiated and we have also shared the ARN with you.

For any further assistance you can write to us at [protected]@ixigo.com

Regards,
Team ixigo

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Address: Gurgaon, Haryana, 401105

Website: Ixigo.com

Hello sir/madam
I am mr. Shubhankar singh i have just tried to get my ticket booked by ixigo. I have pay it by online but i didn't receive my ticket and tried to contact to contact ixigo customer care service but they didn't answer our call. I want to get a ticket or else money back. Because its important for me to do as soon as possible.
Please sort it out as soon as possible.
Thank you

Feb 16, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi Shubhu,

Greetings from ixigo!

Please share your booking details so that we can assist you better.

For any further assistance you can write to us at [protected]@ixigo.com

Regards,
Team ixigo

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L

L M Rajput Singh

from Vadodara, Gujarat

Jan 5, 2018

+1

I have booked 2 tickets from BVI to BRC with PNR [protected] and BRC to BVI with PNR [protected].And cancelled on 27 December. Ixigo ID is IXITR[protected] and [protected].But I don't get my refund yet. Can you please update me when I get my money.

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Sir i deduct my money from my account through ixigo app in mobile for booking a train ticket from tatanagar to mumbai on 23/12/2017 ticket was not booked and msg comes that within 10 working days money will be refunded in the account booking id is [protected].. Till now my money of rs 1381 is not refunded and today is 02/01/2018.. Pls help me sir... When was the money will be refund in my account pls give the reply...

Jan 2, 2018

Complaint marked as Resolved

booking id is IXITR 6772185906...

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We hope your query was resolved.

For further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Hyderabad, Andhra Pradesh

I booked a train ticket for my journey from secundrabad (Sc) to manchiryal (Mci) on dated 02/01/2018 by telangana express (Train no. 12723) by ixigo apps, my journey date on 02/01/2018, unfortunately my train was late more then 8 hours. I want to try cancel my ticket on irctc site a message is reflecting that this ticket has not been booked through irctc site. I am also try to contact with ixigo customer care no. So many time no any reply...

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Address: 311604

à¤¸à¤°à¥
Pnr no.[protected]
Booking id ixitr [protected]
Swarna jayanti rajdhani exp.
Ahmedabad to jaipur
Cancel date 28/11/2018
Refund amount 1650/-
Name anil kumar
Sir
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Feb 22, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We would like to inform you that refund against the shared id has already been done and we have shared the ARN as well.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Bhavnagar, Gujarat, 364001

Hello sir i am from bhavnagar gujarat in these application train no 59228 which goes to surendranagar at 5 am morning but in these the route are shown only for bhavnagar to botad so please correct these wrong detail, due to these detail people is mis guide and not get proper guidence. I already attach the photograph of train schedule in these photo train no 59228 show bhavnagar to surendranagar but your application shown bhavnagar to botad.

Feb 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Dec 26, 2017

Jyoti Taunk's response I tried to contact in the phone number provided but looks like the number is not working

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We hope your query was addressed.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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J

Jyoti Taunk

from Vadodara, Gujarat

Jan 3, 2018

I have booked train ticket which I need to cancel.
Kindly advice the way as there is no cancel option in the page.

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M

marian sharma

from Bengaluru, Karnataka

Jan 3, 2018

Hi, I booked my train ticket PNR [protected] for 27th December YPR to HWH. Today on 25th December I'm unable to cancel it. Please help

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Dear sir,

I have booked train ticket from h nizzamuddin to chennai central. I have canceled it at 19/12/2017.
Still i am not get any refund from ixigo for following booking id:ixitr[protected]
For ticket which i was cancelled.
And my pnr number is [protected].. That ticket was refunded by irctc. Still i am not get any refund. Kindly refund my money to my account.

Feb 18, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We hope your query was addressed.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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R

RinkuR

from Hoshiarpur, Punjab

Dec 28, 2017

Sir i was completing the process of booking rail ticket ...amount deducted from account but but...at last step of booking process ...it became failed ...and i got a message that the money will be credited in my account within 10 day but till date it is not happen...

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R

rahul230792

from Mumbai, Maharashtra

Dec 28, 2017

I booked a flight from del to dehradun on 18 dec 2018 with code "new750" but didnt received ixigo money yet

Booking id is:- EMT32803206

Please help me ASAP

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Dear sir,
I have booked train ticket from h nizzamuddin to chennai central. I have canceled it at 19/12/2017. Still i am not get any refund from ixigo for following booking id:ixitr[protected] for ticket which i was cancelled. And my pnr number is [protected].. That ticket was refunded by irctc. Still i am not get any refund. Kindly refund my money to my account. I have tried feed back and complaint sites of your mail.. No one bothered about this

Feb 16, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We hope your query was addressed.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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U

Umakant Upman

from Guntur, Andhra Pradesh

Dec 28, 2017

Sir I booked a ticket mtj to tdd on 20 th dec waiting list 54 and journey day 42 waiting Tc came in train and he told ur e ticket automatically cancel please take another ticket with challan I collect challan 950 but my waiting ticket not canceled no message received yet please confirm as soon as possible

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Ixigo Customer Care's response, Jan 16, 2018

Verified Support

Hi Umakant,

Hi,

Greetings from ixigo!

We hope your query was addressed.

For any further assistance you can write to us at [email protected].

Regards,
Team ixigo

A

Abhay Ananthapadmanabhan

from Shirhatti, Karnataka

Mar 8, 2018

I booked ticket via Ixigo amount not yet refunded as booking got cancelled automatically

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Vivek, sir i get this below message from your app while. I cancelled my ticket on 20.12 2017... Bt i have not got my money yet... Pls consider it... Message start now.

.. Sorry! Booking for your cheoki (Coi) - patna jn (Pnbe) train with booking id: ixitr[protected] was not confirmed. Refund of rs. 450 has been initiated and will be credited to your account within 10 working
Days....

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42 Comments

Address: 382130

Website: Ixigo

Sir i booked train ticket from viramgam to varanasi for two adults tickets 20 january 2018, time is 12:22 p. M. Whole amount of 3518 is deducted through net banking but there is no proof of ticket, no ticket is generate i check my irctc account sir please give my money back otherwise i complaint this shameful act in consumer court.
So please return my money immediately and prove your company is good and helpfully.
Thanks...

Jan 30, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Ixigo Customer Care's response Hi,

Greetings from ixigo

We'd request you to please send us a brief query of your concern along with your registered email id at [protected]@ixigo.com. It will help us to address your concern quickly.

We'll look forward to hear from you!

Regards,

Team ixigo

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Today on 25th december 2017 at around 12.45 p. M i was booking train tickets for 02 adults in kokankanya express for 8th january 2018 from dadar to ratnagiri jn. Altough the money i. E. An amount of rs 510/- was deducted 2 times as i booked tickets for 2 times recurringly but no booking occured. It showed that money will be refunded in 10 days. Kindly ensure an early return of money plz.
Regards
[removed]
[protected]@gmail.com
Ixigo id - nooman45

Jan 27, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Ixigo Customer Care's response Hi Nooman,

Greetings from ixigo

We'd like to inform you that your booking reflects as failed and hence ticket could not be issued. However, full refund has been already processed and will be credited in 5-10 working days depending on your bank. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,

Team ixigo

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T

Trupti Salvi

from Bengaluru, Karnataka

Jun 26, 2018

I had done my booking bt coz i forgot my password it could not complete twice I had done bt when I call u ppl u say it's refunded ask the bank ppl bt bank ppl sat ask u ppl it's not refunded
I m not an big business woman so that I could leave my 2000 as it's a big amount for college students.
Please contact me

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S

Sachinkum1996

Sep 15, 2020

I was booking my ticket from danapur to pune but payment was successfull but ticket had not booked. I tried two times but payment was successfull and my ticket was not booked
Plz refund my money

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S

Sachinkum1996

Sep 15, 2020

Today I was booking my ticket from danapur to pune and payment was successfull but ticket was not booked. I tried two times but payment was successfull and ticket was not booked.
Price 489+489
Plz refund my money

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Address: Jammu, Jammu and Kashmir, 180001

Today on 25th december 2017 at around 1:40 a. M. I was booking train tickets for 02 adults and 01 child in puja express for 12th january 2018 from jammu tawi to ajmeer jn. Altough the money i. E. An amount of rs 4840/- was deducted but no booking occured. It showed that money will be refunded in 10 days. Kindly ensure an early return of money plz.
Regards
Waseem
[protected]@gmail.com
Trip id ixitr[protected]

Jan 31, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Ixigo Customer Care's response Hi Waseem,

Greetings from ixigo

We'd like to inform you that your booking reflects as failed and hence ticket could not be issued. However, full refund has been processed and same will be credited in 5-10 working days depending on your bank. We appreciate your patience in the meanwhile.

For any assistance, you can reach out to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,

Team ixigo

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Address: Vadodara, Gujarat, 390012

Dear sir,
I booked through your app ticket from jamnagar to vadodara

But ticket booke from sunr to vadodara

I am senior citizen

I also earliar booked ticket from vadodara to jamnagar

Same money deducted but ticket from surendranaga in stead of jamnagar why???

Haresh barai

Await your early action. Actually i book form ixigo train booking appwhich i downloaded in my mobile no. [protected]

Jan 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Dec 23, 2017

Updated by Haresh Barai PNR NO.[protected] IXITR[protected]

Verified Support

Dec 26, 2017

Ixigo Customer Care's response Hi Haresh,

Greetings from ixigo

We'd like to inform you that our team has reverted to your concern. Kindly check your inbox for the same.

Please feel free to write in if you need any further assistance.

Regards,

Team ixigo

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Address: Bangalore, Karnataka

Actually i booked a train ticket from bangalore to coimbatore through kcvl ypr ac express on (12.12.2017) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money.. Saying it would be credited in 10 working days. It's already been 10 days and i have not received it when enquired they say it have been initiated to the bank and when checked i have not received it i want help regarding this refund...
Booking id: ixitr[protected]
Train name: kcvl ypr ac express
Date of journey:[protected]

Feb 8, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Ixigo Customer Care's response Hi Rahul,

Greetings from ixigo

Kindly send us a brief query of your concern at [protected]@ixigo.com so that we can share the refund reference number with you and address your concern quickly.

We'll look forward to hear from you

Regards,

Team ixigo

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Address: Pune, Maharashtra, 411006

Website: www.ixigo.com/flights

Sir i travelled 2 times from flight (Bom to bbi, bbi to bom), some days after i mailed to ixigo cashback team that i didnot get any cash back money on my citrus wallet then they mailed me that yours money expired. On the flight booking window they are flashed up that cash back amount there we provide all our credential details on booking time. If suppose any costumer not claimed on that day then why not citrus/ixigo not trying to notify to the costomer by call/mail? Then whats the purpose of to given all this details on the booking time?
Ixigo just play with costumer money.
Please do the needful.

Ratikanta
[protected]

Jan 19, 2018

Complaint marked as Resolved

Verified Support

Dec 19, 2017

Ixigo Customer Care's response Hi Ratikanta,

Greetings from ixigo

We're really sorry for the inconvenience caused however, we'd like to inform you that citrus cashback expires in 30 days if you don't login and we do notify you via sms and email about the same. We'd also like to inform you that citrus cashback offer has been discounted from Oct 13th onwards and hence we can't do much about it.

Kindly write to [protected]@ixigo.com for any further queries.

Regards,

Team ixigo

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R

Rajneesh Kumar

from Mumbai, Maharashtra

Dec 19, 2017

I had booked a train ticket vide PNR [protected] and ixigo booking id IXITR[protected] but am unable to open my ticket in my ixigo id or have an option to cancel it. The date of journey is day after tomorrow. Please help me in timely canceling the ticket to avoid cancellation penalty

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R

rishikahazarika

from Delhi, Delhi

Dec 19, 2017

I have tried to book ticket from ghy to new delhi on 8 Jan, 18, but due to some technical reason it failed and my money is deducted from my bank account.
Please kindly refund my money
Trip id-IXTR[protected]

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